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Reviews of Altstadthotel Mosser 4 stars

Bahnhofstr. 9, 9500 Villach, Austria

#11 of 14 hotels in Villach

Guests' Choice

Review score

Based on 471 hotel reviews

8.2

Score breakdown

  • Cleanliness

    8.6

  • Comfort

    7.8

  • Location

    9

  • Facilities

    7.7

  • Staff

    8.6

  • Value for money

    7.3

  • Free WiFi

    8

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Showing 1 - 66

  • Reviewed: 24 June 2018

    9.6
    Comfortable stay!
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    No Wi-Fi connection in the room, very crappy. But outside is the Austrian free city wifi available.

    Comfy beds, amazing breakfast! We stayed only 1 night, en route to Ljubljana, but tve husband liked the hotel very much. Helpful staff as well!

    Stayed in June 2018

  • Reviewed: 13 June 2018

    8.8
    Short walk from on the train station and pretty much in the...
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Short walk from on the train station and pretty much in the town centre. Check in was easy and efficient and no trouble not speaking German. Walking was an easy way to see everything including the town square and just around the corner along the rivers edge is a bike hire shop. We hired bikes for the morning and were grateful for the flat trails along the river. The hotel staff were helpful and friendly, room was clean and well appointed. View was across the square and to a church so very nice but a tad noisy... although we are now used to bells tolling at all hours as we travel Europe.( After a while you don’t hear them!) Breakfast was delicious- you can even order eggs cooked to your liking! An interesting touch to the hotel were all the photos of bygone days including pre and post war... I’d recommend visiting Villach - it’s a lovely town and would certainly stay at this hotel again for a couple of nights.

    Stayed in June 2018

  • Reviewed: 5 June 2018

    4.2
    Poor welcome and customer service
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    The hotel is outdated and expensive considering the status of the structure. Very cold and unwelcoming treatment by the chief at reception on several occasions: from bikes deployment at arrival (we were on a family bike tour with our 1 yo baby and we were advised to leave our bikes there by our bike rental) to the early checkout - which we apparently did not communicate about timely (despite this is a 4 star hotel and you would expect 24h desk service). Overall poor customer service and customer handling.

    Good position close to city center

    Stayed in June 2018

  • Reviewed: 4 June 2018

    7.9
    overall nice
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Bathroom was a little too small but clean

    the location is perfect, right downtown. The room is big. Big tv Nice streetview. It is a historic building and it carries its legacy wih pride by having paintings and old photos on the walls

    Stayed in June 2018

  • Reviewed: 21 January 2018

    8.3
    Beds very confortable, and breakfast, excellent.
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Austria is still a smoking country. The smell of cigarette is at the entrance because of the hotel bar, and also in the carpets of the stairs.

    Beds very confortable, and breakfast, excellent.

    Stayed in January 2018

  • Reviewed: 9 October 2017

    6.3
    Friendly staff, good breakfast, good location with ok parking, but tired hotel with no a/c.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The entrance is a little ramshackle and does have a smell of cigarette smoke from the bar. The hotel is old but clean and a little dated and the sofa in our room looked very well used. The parking is nearby but on rough open ground with no security. The price was expensive compared to other bookings we made through Booking.com. The Holiday Inn is nearby and might be a better bet if the prices compare.

    The hotel staff were very friendly and allowed us to store our bikes in the lockable store. Breakfast was good and the woman running the restaurant was very helpful and made great eggs.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    7.5
    Central location, close to rail station. Needs a fan in the room.
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning or fan. Didn't really matter - you could open the window. But there was a church clock which struck loudly, so don't expect to sleep before 10, when it seems to stop.

    Very friendly staff. Very easy location for train travel, even with heavy luggage.

    Stayed in September 2017

  • Reviewed: 21 August 2017

    7.9
    Overall very pleasant stay and we shall be pleased to return
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    We feel that Austrian pillows are far too soft and we needed more than one each, which the hotel were happy to supply. The hotel could have a coffee machine available for guests.

    Quick response from the hotel to my booking. Great hotel location. Good breakfast selection.

    Stayed in August 2017

  • Reviewed: 25 July 2017

    5.4
    no value for your money
    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No internet in room even if I ask for room with internet access as I had to finish some work over night. Room 122 is very small and at the and of the hallway so signal is very weak. I ask hotel staff for help and I been told to restart my computer?! On the end I ended up finishing my work in hallway. Room has an AC unit but you have to pay extra 10 euras for AC's remote control to switch it on. However I couldn't find this info when I've booked the room. Breakfast is very poor. Looks like hotel staff have forgot to bring their smile face with on this day as well.

    Location is close to the town center, safe room to leave a bicycle over night.

    Stayed in July 2017

  • Reviewed: 23 June 2017

    7.5
    Artistic Vibe and great Location.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night

    Internet Need better so it can handle guest needs.

    Great Location in City Center and the staff was very helpful Just need better Internet . Need to have more band width to handle several users. Slow internet due to speed.

    Stayed in June 2017

  • Reviewed: 18 June 2017

    8.8
    Clean, Great location, spacious, NO COOL AIR!
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning! HOT! We did ask for fans and got two....it made ALL the difference in our sleeping comfort.

    Family room was spacious with comfortable beds, nice large bathroom, kitchenette, dining area and lots of closet space. Good breakfast. Quiet.

    Stayed in June 2017

  • Reviewed: 12 June 2017

    9.2
    Big spacious hotel close to everything.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was made of two pushed together and unfortunately kept pulling apart. Need to be secured to the floor more firmly.

    Nice large room. Friendly staff. Huge warm hotel. Cute little bar downstairs. Easy to town and train. Great breakfast.

    Stayed in June 2017

  • Reviewed: 11 May 2017

    9.6
    Highly recommend for excellent quality
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The room was beautiful, clean, high quality linens, good honor bar. excellent location. A grand hotel that has been upgraded, but has retained the amazing features of a grand hotel. Excellent breakfast and service.

    Stayed in May 2017

  • Reviewed: 5 May 2017

    8.8
    in all, very good
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    The wifi internet simply did not work on my pc - it's the first time I had problems. They have an unusual internet connection that my pc didn't recognize for some reason. So I couldn't use the internet, although the wireless was on, apparently.

    excellent value for money. Experienced staff and warm place -inside looks more like a villa and not a hotel - warm and feels like home. Excellent breakfast, excellent staff, attentive and communicative. Good mattress, everything clean.

    Stayed in May 2017

  • Reviewed: 1 March 2017

    10
    The room was excellent - rather an apartment - with a...
    • Business trip
    • Solo traveller
    • Double Room - Disability Access
    • Stayed 1 night

    I really didn't like that I couldn't stay any longer !

    The room was excellent - rather an apartment - with a beautiful kitchen and a giant bathroom with barrier-free shower tub. No need to touch any switch - all lights automatic ! Everything absolutely clean, neat and in perfect condition. The staff is very motivated and provides great service. The lady at the breakfast room was a real fairy! She prepared all kinds of coffee specialtities for us and prepared special egg dishes. The scrambled eggs she served me where among the best I've ever had! After our check-out I received a phonecall from the consierge informing me that I forgot some of my luggage in the room. I was already a 100 miles on my way home - so they offered me to send may stuff via parcel service to may home adress. The hotel offers many reserved parkinglots just around the corner ! Thank You so much, Mrs. Mosser - and your fabolous crew! Both thumbs up !

    Stayed in February 2017

  • Reviewed: 19 December 2016

    4.6
    Location, good coffee.
    • Leisure trip
    • Group
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Much to expensive for what it can offer you. Old and worn out. Pore breakfast, sauna is charged extra, bad cigarette small in room from bar in lobby. Once more TOO expensive!!!

    Location, good coffee.

    Stayed in December 2016

  • Reviewed: 16 August 2016

    7.9
    Situated in city centre, soft bed, clean and large bathroom,...
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    This is not a 4stars hotel although prices are like in a 4 stars hotel. Double bed is not a double bed, but two beds brought together. Noisy street all night long.

    Situated in city centre, soft bed, clean and large bathroom, great shower. reception staff helpfull.Interesting history of the hotel in photos around coridors.

    Stayed in August 2016

  • Reviewed: 5 August 2016

    7.1
    a relaxing long week-end
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 3 nights

    Poor toiletries, they only offer some liquid soap inside the shower: in a 4 star hotel you shouldn't need to buy soap, shampoo and conditioner. No safe in the room

    Great breakfast. Perfect position. Parking place very convenient.

    Stayed in July 2016

  • Reviewed: 27 May 2018

    9.2
    Good location
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    Very soft pillows

    Friendly staff. Good breakfast.

    Stayed in May 2018

  • Reviewed: 5 April 2018

    8.3
    Central location, friendly staff , parking
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Cigarette smell in the reception, the room looks a bit old, can’t complain much, it was very comfortable.

    Central location, friendly staff , parking

    Stayed in April 2018

  • Reviewed: 13 January 2018

    7.5
    Take note you need a password to enter if you arrive late.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    Take note you need a password to enter if you arrive late.

    Stayed in December 2017

  • Reviewed: 7 January 2018

    10
    It's a great and cosy place!
    • Leisure trip
    • People with friends
    • Room Selected at Check-In
    • Stayed 1 night
    • Submitted via mobile

    It's a great and cosy place! Close to everything that you might need. It's 5 min from Nassfeld and 35 from Tarvisio. Most reccomended!

    Stayed in January 2018

  • Reviewed: 8 September 2017

    10
    Business trip.
    • Business trip
    • Group
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Their key system to get into the rooms/elevator were tricky to master!

    Everything!

    Stayed in September 2017

  • Reviewed: 27 August 2017

    9.6
    I really like the place
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 3 nights

    noise from the bar resturants at the streets at night.

    the oat meal at breakfast was from haven soooooo good

    Stayed in August 2017

  • Reviewed: 27 August 2017

    9.2
    A pleasant hotel with friendly staff in an excellent central location.
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No problems

    A pleasant hotel with friendly staff in an excellent central location.

    Stayed in August 2017

  • Reviewed: 23 August 2017

    7.1
    the rooms are directly at the noisy street which is very...
    • Business trip
    • Couple
    • Single Room
    • Stayed 1 night

    the rooms are directly at the noisy street which is very strange for such a small town

    Stayed in August 2017

  • Reviewed: 19 August 2017

    9.6
    Very pleasant place to stop on route to other destinations.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lack of air conditioning.

    Central, excellent staff, good size rooms and convenient parking.

    Stayed in August 2017

  • Reviewed: 10 August 2017

    7.1
    Place to stay overnight on the way South.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night

    The single room was rather small...no AC Good for one night. Would not stay longer.

    Nice breakfast

    Stayed in July 2017

  • Reviewed: 24 July 2017

    6.3
    There is no air conditioner in 4 stars hotel.
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    There is no air conditioner in 4 stars hotel... Very strange.

    Stayed in July 2017

  • Reviewed: 16 July 2017

    6.3
    really great location and very nice hotel bar.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night

    One bed was ok but one was very bad. No AC.

    Stayed in July 2017

  • Reviewed: 13 July 2017

    10
    clean nice close to center
    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    very clean nice team, close to center

    Stayed in July 2017

  • Reviewed: 7 June 2017

    8.3
    Friendly breakfast lady.
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Odd keys. Bar snacks poor

    Friendly breakfast lady. Gluten free options.

    Stayed in June 2017

  • Reviewed: 31 May 2017

    7.9
    Unfortunately, the room had no air condition, which was...
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    Unfortunately, the room had no air condition, which was needed at an room temperture of about 28°C

    Stayed in May 2017

  • Reviewed: 10 March 2017

    7.5
    I would stay here again
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Cigarette smoke at check in but hotel and rooms were free of smoke smells so not a big issue

    Good location, quiet, clean rooms. Good beds and pillows.

    Stayed in March 2017

  • Reviewed: 20 December 2016

    8.8
    Valuable rooms in the center of the city
    • Family with young children
    • Room Selected at Check-In
    • Stayed 1 night

    The location near to the Main Street is excellent and also quite. The breakfast is good.

    Stayed in December 2016

  • Reviewed: 28 September 2016

    10
    Full marks for Mosser!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    Nothing

    Size of rooms, newly equipped bathrooms, excellent breakfasts, friendliness of staff.

    Stayed in September 2016

  • Reviewed: 15 September 2016

    7.5
    Good location
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning

    Near railway station Good breakfast

    Stayed in August 2016

  • Reviewed: 24 August 2016

    5.0
    look for s diffenent plac to stay
    • Leisure trip
    • Group
    • Room Selected at Check-In
    • Stayed 1 night

    no air con

    Stayed in August 2016

  • Reviewed: 14 August 2016

    7.9
    Central location
    • Leisure trip
    • Couple
    • Room Selected at Check-In
    • Stayed 1 night

    Central location

    Stayed in July 2016

  • Reviewed: 31 July 2016

    7.9
    Perfect location, helpful staff
    • With a pet
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    It was a bit stuffy

    Perfect location, helpful staff

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 May 2016

    8.8
    Great location to train station & the town.
    • Leisure trip
    • Solo traveller

    The cigarette smell as you enter & leave the building. A bar is attached where you can smoke. The towels are like crisp bread - pale yellow, thin & crispy.

    Great location to train station & the town. Both less than 5 minutes away. Great breakfast. There was a sign indicating they had gluten free options for breakfast, but best check before booking.the lady working the breakfast is helpful.

  • Reviewed: 10 May 2016

    8.8
    Very close to railway station and to town high street.
    • Leisure trip
    • Couple

    Nothing. The hotel was lovely but maybe a bit more expensive than we usually pay.

    Very close to railway station and to town high street. Picturesque area, and lovely older style hotel with many interesting decorations and quality fittings. Buffet breakfast was full of variety and nicely presented in glassed in breakfast room.

  • Reviewed: 17 April 2016

    10
    Lovely hotel run by the family Mosser for 250 years.
    • Leisure trip
    • Couple

    Nothing to say!

    Lovely hotel run by the family Mosser for 250 years. Excellent hotel would ALWAYS recommend it. We have stayed many times and will continue to do so!

  • Reviewed: 31 March 2016

    9.2
    Very nice place with a slight historical atmosphere gives...
    • Business trip
    • Couple

    Very nice place with a slight historical atmosphere gives one a pleasant and peacefull time in a town such as Villach. The restaurant is full of daylight and has a wonderfull old piano :)

  • Reviewed: 21 December 2015

    5.8
    Location
    • Leisure trip
    • Family with young children

    I haven't seen any stuff at all. So if you need something you can wait for ages, nobody will care. Abslutely poor b-t, not hot mill at all (no amelette, no frankfuteres).Very expensive.

    Location

  • Reviewed: 27 September 2015

    9.2
    It was a pleasure to walk through the endless corridors and...
    • Leisure trip
    • Solo traveller

    It was a pleasure to walk through the endless corridors and study the exhibitions of the history of the hotel and the family Mosser. Good breakfast with coffee that you could take from the machine yourself.

  • Reviewed: 27 September 2015

    10
    Nice and close to the old city.
    • Leisure trip
    • Group

    Nothing - although we found it hard to get used to the smoke within the bars and restaurants in Austria. It's so strange as the rules in Australia are so different.

    Nice and close to the old city. Family run hotel steeped in history. Excellent historic photos of the hotel around the walls. Great breakfast.

  • Reviewed: 23 August 2015

    4.2
    Location is ok, breakfast not so bad, but not even for a 4...
    • Couple

    what the hotel offers is not worth the price. The room is very noisy and you cannot sleep with the open window cos of noise coming from the street. No air conditioner, only a small fan. For sure it is not a 4 stars hotel and it is not worth the price. Never again!

    Location is ok, breakfast not so bad, but not even for a 4 star hotel. I think that such an old hotel should offer much more for the price it takes.

  • Reviewed: 18 August 2015

    8.3
    Very close to train station.
    • Leisure trip
    • Group

    Hotel and furniture is old. The bed and pillows are not comfortable. My room was just in front of the breakfast room and it was very noisy.

    Very close to train station. Friendly personnel. Clean rooms.

  • Reviewed: 16 August 2015

    7.1
    location next to the train station,
    • Leisure trip
    • Solo traveller

    only the internet connection, it didn't work, apparently too many people on it, which I can not understand

    location next to the train station, peaceful street spacious room

  • Reviewed: 25 July 2015

    7.1
    The manager was very sweet and accommodated my need for...
    • Leisure trip
    • Solo traveller

    No AC and the fan provided was only 6" across. So, the room was quite stuffy. If you're on the broader side, the shower will be a tight fit!

    The manager was very sweet and accommodated my need for directions and a special food needs for breakfast. Very nice breakfast buffet. Very close to the main train station.

  • Reviewed: 1 June 2015

    7.5
    Conveniently located between the train station and the old...
    • Leisure trip
    • Family with older children

    Conveniently located between the train station and the old town. The staff were obliging in arranging for our early checkout and breakfast. Comfortable rooms.

  • Reviewed: 22 March 2015

    9.6
    Location great.
    • Leisure trip
    • Solo traveller

    I did not find my bed too comfy but that was me, others may find it fine. The towels we poor quality and could be improved on.

    Location great. Room really nice. Breakfast good. Overall a well presented and cared for hotel.

  • Reviewed: 9 January 2015

    8.8
    We loved that the motel was so close to the train station,...
    • Leisure trip
    • Family with young children

    We didn't like that the smoke from the cafe/bar permeates the entire building.

    We loved that the motel was so close to the train station, that it has so much history and that the rooms are HUGE and very comfortable.

  • Reviewed: 7 April 2016

    7.9
    It's so near to the main train station and is at the...
    • Leisure trip
    • Solo traveller

    It's so near to the main train station and is at the city centre. The ambience gives out a classic feeling to the hotel.

  • Reviewed: 8 February 2016

    7.5
    Room clean shower good bed comfy
    • Business trip
    • Group

    Breakfast was nice but not worth the price

    Room clean shower good bed comfy

  • Reviewed: 11 November 2015

    10
    Close to the river for cruises and shopping.
    • Leisure trip
    • Couple

    A little noisey late at night. Right on a public square.

    Close to the river for cruises and shopping. Very nice staff. Clean modern rooms.

  • Reviewed: 28 September 2015

    10
    Wonderful position, great history, spotless and would...
    • Leisure trip
    • Group

    Wonderful position, great history, spotless and would definitely return

  • Reviewed: 22 August 2015

    8.8
    We stopped on our way to Croatsia , a Nice small hotel with...
    • Leisure trip
    • Family with older children

    We stopped on our way to Croatsia , a Nice small hotel with resonable price and great rooms and food

  • Reviewed: 13 August 2015

    2.9
    Four stars is not appropriate
    • Business trip
    • Couple

    Four stars is not appropriate

  • Reviewed: 12 August 2015

    10
    Very friendly staff, excellent Location, bike room, Shopping...
    • Leisure trip
    • Couple

    Very friendly staff, excellent Location, bike room, Shopping facilities close by.....

  • Reviewed: 7 August 2015

    6.7
    The location close to the center.
    • Leisure trip
    • Family with young children

    No A/C .

    The location close to the center.

  • Reviewed: 26 July 2015

    9.6
    excellent room, very helpful and friendly staff, fabulous...
    • Leisure trip
    • Family with older children

    excellent room, very helpful and friendly staff, fabulous breakfast. Thank you!

  • Reviewed: 7 July 2015

    10
    Staff, pub downstairs.
    • Leisure trip
    • Family with young children

    Staff, pub downstairs...location of shops and restaurants.

  • Reviewed: 2 May 2015

    9.6
    We loved the spacious room, and the breakfast was wonderful.
    • Leisure trip
    • Family with older children

    There was nothing that we didn't like...had a great stay.

    We loved the spacious room, and the breakfast was wonderful.

  • Reviewed: 9 January 2015

    8.3
    good breakfast
    • Leisure trip
    • Couple

    electronic Keys not very good functioning

    good breakfast very helpful staff

There are also 32 reviews without text. These impact the overall review score.

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