Reviews of Apartmenthaus Nr 1

Dear Mohssen, Thank you very much for your great review. We are delighted to hear that you positively highlighted the cleanliness and tidiness of our apartment building. At the same time, we very much regret that your arrival and the parking situation caused you inconvenience. As our building is centrally located in the main square and pedestrian zone, we unfortunately do not have our own parking spaces and direct access is not possible. After each booking, we provide our guests with detailed information about parking options to make their arrival easier. We have checked the messages and you also received this information from us. The booking page shows that there are only public parking options, which are just a few minutes' walk from the apartment building. This provides our guests with optimal parking, even though we are located in the middle of the main square. At the same time, we are pleased that you enjoyed the convenient location with the surrounding shops and restaurants. Our prices reflect not only the quality of our services and the amenities in our rooms, but also the location and the conveniences we offer. We always strive to ensure a fair price-performance ratio. Nevertheless, we greatly appreciate your feedback. It helps us to continuously review our prices and adjust them if necessary. We would be delighted to welcome you back despite the points mentioned and thank you once again for your honest feedback. Your team from Apartmenthaus Nr. 1

Dear Mohssen, Thank you very much for your great review. We are delighted to hear that you positively highlighted the cleanliness and tidiness of our apartment building. At the same time, we very much regret that your arrival and the parkin… Show more

Dear Bernhard, thank you very much for your excellent review! We are delighted that you have given us top marks in all areas – this shows us that we have been able to fully meet your expectations of our hotel. Our goal is to make you feel comfortable from the moment you arrive until the moment you leave. We are delighted that you have let us know that we have succeeded in doing so! Your positive feedback means a lot to us! We regret that our self-check-in concept did not quite meet your personal preferences. Often, it is only the first contact with a self-check-in that seems a little unfamiliar at first. Of course, we understand that this form of arrival does not suit everyone's personal preferences, even if it offers our guests more flexibility. We thank you for sharing your honest opinion with us, as this is the only way we can better understand guest needs and continuously optimise our services. Our team is of course always available to answer any questions or concerns you may have. Please do not hesitate to contact us if we can be of any assistance during your next stay. We would be delighted to be your first choice again for your future stays in Lienz and look forward to your next reservation! Your team from Apartmenthaus Nr. 1

Dear Bernhard, thank you very much for your excellent review! We are delighted that you have given us top marks in all areas – this shows us that we have been able to fully meet your expectations of our hotel. Our goal is to make you feel… Show more

Dear Paul! Thank you so much for this incredibly wonderful review and for the perfect 10 out of 10 rating. We are truly overwhelmed with gratitude! To read that you consider our apartment one of the nicest apartments you’ve ever rented on the planet has honestly left us speechless. It’s difficult to put into words how much your praise means to us. Hosting guests and fulfilling their expectations is always an honor, but to receive such generous and heartfelt feedback is something truly special. We’re so glad that you enjoyed the quality of the apartment, the ideal location, the smooth self-check-in process, and especially the outdoor area of your apartment and its view. Every detail you mentioned is something we put a lot of care into and knowing it made such a positive impression on you fills us with joy! Thank you once again for heartfelt words and for taking the time to share your impressions of your stay with us. Feedback like yours and guests like you are what inspire us to continue doing what we do with heart and passion. We would be absolutely delighted to welcome you back anytime your travels bring you to Lienz. Your Apartmenthaus Nr. 1 team

Dear Paul! Thank you so much for this incredibly wonderful review and for the perfect 10 out of 10 rating. We are truly overwhelmed with gratitude! To read that you consider our apartment one of the nicest apartments you’ve ever rented on… Show more

Dear Limberlife, we would like to thank you from the bottom of our hearts for your wonderful, detailed review! It is a great pleasure and honor for us to read such personal feedback as yours—especially when it is written with so much appreciation and attention to detail. Hearing that you felt completely at home with us and enjoyed your time in our apartment as a comfortable stopover means a lot to us. That is precisely our goal: to offer our guests a place where they immediately feel welcome and well taken care of – whether for one night or a longer stay. We are particularly pleased that you highlight our amenities so positively – from the comfortable sofa bed to the fully equipped kitchen to the location. And of course, it brought a smile to our faces to read that your four-legged friend also felt at home with us. The little treat for dogs is our way of welcoming the animal members of the family – we're glad it was so well received! A big thank you also for taking the time to describe your impressions in such detail. Feedback like this is not only valuable to us in terms of further improving our service – it is also a wonderful motivation for the entire team. The fact that you are already planning your next visit is the best compliment we could receive. We are already looking forward to welcoming you—and, of course, your four-legged companion—back soon. Your team at Apartmenthaus Nr. 1

Dear Limberlife, we would like to thank you from the bottom of our hearts for your wonderful, detailed review! It is a great pleasure and honor for us to read such personal feedback as yours—especially when it is written with so much appre… Show more

Dear Francisco! Thank you so much for your fantastic review and for choosing the word “wonderful” to describe your experience with us. It truly warms our hearts to know that your stay was perfect in every aspect. We are delighted that you were impressed by the cleanliness as well as our team’s friendliness and helpfulness, and that these aspects contributed positively to your visit. Providing a clean, warm, welcoming, and comfortable environment is at the core of what we strive for, and it is incredibly rewarding to receive such kind feedback from our guests. Moreover, we are very happy that you also enjoyed our beautiful location. It’s wonderful to know that this added to your overall experience. We would like to sincerely thank you for your appreciation and kind recognition, it truly means a lot to our entire team. It would be a pleasure to welcome you back for another wonderful stay with us in the future, and we can’t wait for your next booking. Your Apartmenthaus Nr. 1 team

Dear Francisco! Thank you so much for your fantastic review and for choosing the word “wonderful” to describe your experience with us. It truly warms our hearts to know that your stay was perfect in every aspect. We are delighted that you… Show more

Dear Mr. Zsolt, thank you very much for your lovely review! We are absolutely delighted to hear that you were impressed by the apartment in general as well as our location. It makes us especially happy to know and to see that we were able to meet your expectations in almost every aspect of your stay. It's a great motivation for our team and a wonderful confirmation of our daily efforts for the well-being of our guests, We are already looking forward to welcoming you in the future and to be again your holiday home for your stay in Lienz. Your Apartmenthaus Nr. 1 team

Dear Mr. Zsolt, thank you very much for your lovely review! We are absolutely delighted to hear that you were impressed by the apartment in general as well as our location. It makes us especially happy to know and to see that we were able… Show more

Dear Oleksandr! Thank you very much for taking the time to leave your feedback and your impression about your stay with us. We’re pleased to hear that you found it easy to locate the property and that the check-in process was simple and convenient for you. However, we are also sorry to note that our property did not meet all of your expectation. Regarding parking, we do not have private parking spaces, and this is clearly stated on all of our online booking platforms. Public parking is available nearby on public parking areas for a fee, and detailed information is provided in the property description as well as in the information which we send to our guest already before arrival. We always strive to provide transparent information ahead of booking to avoid misunderstandings. We also regret to read that the mattress did not meet your personal preference. Our rooms and apartments are equipped with high-quality mattresses, chosen for their durability and comfort. Sleep comfort is very subjective, and we understand that we may not be able to meet everyone's personal preferences in this regard. We sincerely apologize for the issue with the showerhead in your apartment. As soon as we became aware of the issue through your review, we informed the responsible team to take care of the necessary repairs immediately. We would have been happy to help you with this issue during your stay, so please don’t hesitate to let us know about any of your concerns next time. In terms of the check-in and check-out times: Our rooms and apartments are spacious, and we place great importance on cleanliness. To ensure that each room is carefully cleaned and perfectly prepared for the next guests, we kindly ask for understanding regarding our check-out time at 10:00 am. Check-in is from 4:00 pm to allow enough time for proper cleaning. We gladly offer early check-in and late check-out options upon request (with subject to availability and an additional fee). Regarding the number of room cards you can select the exact number you require during the check-in process. If additional keys are needed later, you can easily print them at our self-check-in machine under the option“During My Stay” by entering your individual reservation number. We sincerely hope to have the opportunity to welcome you back in the future. Based on our provided information, we are looking forward to create a more enjoyable experience that better meets your expectations next time. Yours Apartmenthaus Nr. 1 team

Dear Oleksandr! Thank you very much for taking the time to leave your feedback and your impression about your stay with us. We’re pleased to hear that you found it easy to locate the property and that the check-in process was simple and … Show more

Dear Kim, Thank you for your honest feedback. We appreciate your positive comment regarding the convenient and accessible location, and we’re glad we were able to leave a good impression in this regard. But that said, we’re truly sorry to hear that you experienced difficulties during check-in and had issues with the air conditioning. This is certainly not the experience we aim to provide. We regret that we were unable to take your call at the time you tried to reach us. As we are available by phone for all our guests and potential guests, we were assisting another caller at that moment. All essential check-in information was sent to you shortly after your booking, along with an update on the day of your arrival. We’re very sorry we couldn’t support you immediately when you called. Regarding the air conditioning: We checked the air conditioning in this room immediately after receiving your feedback, and according to our inspection, it is functioning properly. We would appreciate it if you could contact us again directly to let us know what specific issues you experienced, so we can follow up accordingly. Our team is always happy to help with any questions or concerns – and we truly would have preferred to resolve this together with you during your stay and provide the assistance needed. Should you choose to stay with us again, we will do our very best to provide you with a much more positive overall experience at our property. Yours Apartmenthaus Nr. 1 team

Dear Kim, Thank you for your honest feedback. We appreciate your positive comment regarding the convenient and accessible location, and we’re glad we were able to leave a good impression in this regard. But that said, we’re truly sorry to… Show more

Dear John, Thank you very much for your wonderful rating. We are very pleased to read that you enjoyed our central location between the city center and the train station - it's hard to find a more convenient place to stay. The reference to the secure bicycle storage in the basement will also be very helpful for many of our guests, so we would like to thank you especially for this addition. The fact that you were completely satisfied with the electronic check-in, the room facilities and the cleanliness is a nice confirmation of our concept. The underfloor heating is indeed not only pleasant, but - as you have experienced yourself - also very practical, especially on rainy days. Thank you also for your comment about the key card and accessibility on site. As we follow a digital apartment concept, our reception is not permanently manned - at the same time, we attach great importance to ensuring that our guests are looked after in the best possible way at all times. You have the option of having a new key card issued at the self-check-in machine at any time. All you need is your reservation number - the process is quick and easy. We are also available by telephone at any time if you have any problems or questions. Our team will be happy to help you at any time We would be delighted to welcome you again Your team from Apartmenthaus Nr. 1

Dear John, Thank you very much for your wonderful rating. We are very pleased to read that you enjoyed our central location between the city center and the train station - it's hard to find a more convenient place to stay. The referenc… Show more

Dear Karl, thank you very much for your honest review and for taking the time to share your feedback on your stay in our Apartmenthaus Nr. 1. We are delighted to hear that we were able to especially impress you with the apartment and its cleanliness, the amenities, including the complimentary coffee, as well as the convenient location. As we can gather from your comment, we unfortunately were not able to meet your expectations in terms of value for money. We understand that cost plays an important role when choosing accommodation but we are always striving to make our prices as attractive as possible for our guests. Our prices reflect the high-quality amenities, the unique location at the main square as well as the level of service and comfort we aim to provide. For your stay with us, you chose our „Apartment Supreior“ room, which is in a higher price range compared to, for example, our „Apartment Comfort. The „Apartment Comfort“ room would be perfect in line with your price expectations. We also regret to hear that the open design of your room did not fully meet your expectations. Our apartments feature a variety of interior styles, and, of course, personal tastes may differ in this regard. For your next visit, please do not hesitate to contact us – we will love to assist you in finding an apartment that perfectly suits all of your preferences! We look forward to being your preferred accommodation again for your stay in Lienz, the "Jewel in the Alps", as you so aptly and wonderfully described our city. Your's Apartmenthaus Nr. 1 team

Dear Karl, thank you very much for your honest review and for taking the time to share your feedback on your stay in our Apartmenthaus Nr. 1. We are delighted to hear that we were able to especially impress you with the apartment and its c… Show more

Dear Maren Sabine Thank you very much for your wonderful and so positive feedback! It is a great pleasure for us to read that you once again found your stay with us “absolutely amazing” and awarded us the highest score of 10 points. Such praise motivates our entire team immensely and confirms that we always put our heart and soul into our service. It's great to know that we were once again able to meet your expectations and that you feel completely at ease with us. Your positive feedback is a wonderful confirmation for us that our efforts are being well received. We are already looking forward to your next visit and to welcoming you again. Your Team from Apartmenthaus Nr. 1

Dear Maren Sabine Thank you very much for your wonderful and so positive feedback! It is a great pleasure for us to read that you once again found your stay with us “absolutely amazing” and awarded us the highest score of 10 points. Such … Show more

Dear Maren Sabina, thank you very much for your extremely positive review and for visiting us again! We are delighted to hear that your stay with us was just as enjoyable as your first visit and that you were fully satisfied with the service, cleanliness, and comfort of the room. We especially appreciate that you have placed your trust in us not only once but now for the second time. It is a great honor for us to have gained you as returning guests, and we would like to sincerely thank you for your loyalty. Your feedback means a lot to us, as we are always striving to provide our guests with a pleasant and unforgettable experience in our house. It is such a joy to know that you appreciated the warmth and friendliness of our team. Creating a welcoming and friendly atmosphere where our guests feel comfortable and at ease is a top priority for us and it is such a pleasure to know that we were able to convey our passion and love for our guests to you as well. We are delighted that your room once again served as a place where you could feel at home. We place great importance on the cleanliness and comfort of our accommodations to ensure every guest can relax and unwind. Therefore, we are pleased to know that both the cleanliness and comfort of your room once again fully met your expectations. It is a great honor for us that you have chosen to stay with us again, and we are so happy to already know that we will continue to be your home away from home in Lienz also in future.

Dear Maren Sabina, thank you very much for your extremely positive review and for visiting us again! We are delighted to hear that your stay with us was just as enjoyable as your first visit and that you were fully satisfied with the servi… Show more

Dear Natasa, Thank you very much for taking the time to review your stay with us. We are very pleased to hear that you found the location of your room excellent and that you enjoyed its size and beautiful view. Our aim is to provide our guests with a comfortable and enjoyable stay and we are pleased that we were able to meet your expectations in these respects. We would also like to thank you for your honest feedback regarding the kitchen facilities. We regret that the kitchen was too small for your needs and that there was not enough crockery available. Our kitchens are equipped with the standard utensils, we are sorry if you missed something there. We ask for your understanding that it is not possible for us to extend the equipment to all cookware due to lack of space. We very much hope to welcome you back soon and would be delighted if we could offer you even more comfort then. Thank you again for your feedback and your valuable support Your team from Apartmenthaus Nr. 1

Dear Natasa, Thank you very much for taking the time to review your stay with us. We are very pleased to hear that you found the location of your room excellent and that you enjoyed its size and beautiful view. Our aim is to provide our gu… Show more

Dear Mr. Watchara58, Thank you for your positive review and full marks for cleanliness, location, facilities, comfort and value for money. We are very pleased that you had such a positive experience during your stay with us. We understand your displeasure regarding the check in code, however this was not changed by us, the code used at check in is based on the Booking.com reservation number. Every guest also receives information from us before arrival regarding the check in and the booking number, we have checked this again and you have also received this message. Our employee had only used an internal number, your booking number would also have been valid. We apologize for any confusion this may have caused. We apologize for any confusion and thank you for your understanding. We are pleased that the problem could ultimately be resolved and that you had a pleasant stay. We look forward to welcoming you again. Your Team from Apartmenthaus Nr. 1

Dear Mr. Watchara58, Thank you for your positive review and full marks for cleanliness, location, facilities, comfort and value for money. We are very pleased that you had such a positive experience during your stay with us. We understand… Show more

Dear Florian! Thank you so much for taking the time to leave us such a wonderful review – and for awarding us a perfect 10 out of 10! We are truly honored by your kind words and thrilled to hear that you had such a positive experience during your stay with us. It makes us especially happy to know that you appreciated the little Easter basket as we love to prepare our rooms with small gestures for special occasions to make our guests feel even more welcome and at home. It’s those little moments of surprise and joy that we hope will stay in your memory. Your feedback means a lot to our entire team– it motivates us every day to continue giving our best and to keep providing our guests with warm hospitality, comfort, and special experiences. We already look forward to welcoming you back soon and to be your holiday home for your future stays in Lienz! Your's Apartmenthaus Nr. 1 team

Dear Florian! Thank you so much for taking the time to leave us such a wonderful review – and for awarding us a perfect 10 out of 10! We are truly honored by your kind words and thrilled to hear that you had such a positive experience duri… Show more