Reviews of Appartementhaus Kaltenbach-Stumm by PiaundDirk
Golfweg 3, 6275 Stumm, Austria
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Reviewed: March 6, 2024 · Stayed in March 2024
Verified reviewLocation is perfect.
Price for quality is terrible. There was no soap, shampoo, salt or coffee, nothing, all furniture very old. For four nights we each had one medium towel that is not enough. We were ready to pay for late checkout but it was not possible, refular checkout ir 9am :)) also there is many rules that are with fines - like if you leave keys in wrong box its 100€ fine. We have been in city many times and for sure worst quality ever.
Dear Guest, Thank you very much for your honest feedback. We’re delighted to hear that you found the location of our house to be perfect – it is indeed one of our greatest strengths. We understand that expectations regarding furnishings and comfort can vary greatly. Our house is geared toward budget-conscious travelers seeking simple, functional accommodation in a prime location. Within this framework, we aim to provide a solid basic standard and good cleanliness – not luxury, but good value for money. As our property is a self-catering apartment house, items such as soap, shampoo, salt, or coffee are not part of the standard equipment – this is clearly communicated in advance on booking.com. Our furniture is designed in a traditional Tyrolean style, which many guests find charming – we’re sorry it didn’t match your personal taste. Normally, we provide each guest with one large and one small towel. If this was not the case for you, we sincerely apologize – in such situations, a quick message is all it takes, and we will gladly bring the missing towel. Check-out is generally scheduled for 9:00 a.m., and unfortunately, a late check-out is not possible – especially during peak season, as we need to prepare the apartments thoroughly and on time for the next guests. Our house rules and the information regarding potential additional charges are in place to ensure a fair and smooth experience for all guests. Fees are only applied in exceptional cases – for example, if the key is not returned correctly, which may cause issues for incoming guests. We’re truly sorry that your impression was so negative and hope that during future visits to the Zillertal, you will find accommodation that better suits your preferences. Kind regards, Pia
Dear Guest, Thank you very much for your honest feedback. We’re delighted to hear that you found the location of our house to be perfect – it is indeed one of our greatest strengths. We understand that expectations regarding furnishings a… Show more
Reviewed: January 8, 2024 · Stayed in January 2024
Verified reviewDoor codes and key boxes are good, especially with larger groups. The kitchen is surprisingly well equipped even though it's not very large. The location of the apartment is very close to the Kaltenbach ski area.
Codes are sent via e-mail which is good, yet we still had to call the owners which I thought was unnecessary. The parking spaces are quite small and the shower didn't have ventilation. Some of the beds were very worn out and uncomfortable, others were fine.