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Reviews of LALA arthotel

Dorfstraße 140, Hinterglemm, 5754 Saalbach Hinterglemm, Austria

#54 of 74 hotels in Saalbach Hinterglemm

Guests' Choice

Review score

Based on 113 hotel reviews

8.3

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8

  • Location

    9.5

  • Facilities

    7.7

  • Staff

    7.8

  • Value for money

    7.8

  • Free WiFi

    9.5

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Showing 1 - 10

  • Reviewed: 12 March 2018

    4.2
    Will definitely never ever stay in the Lala hotel again!
    • Leisure trip
    • Family with young children
    • Art Double Room
    • Stayed 7 nights

    Where do I start... The rooms are unpractical with virtually no closet space and the bathroom has no actual door for privacy. The interior is very trendy and artistic, but not handy at all for a skiing holiday. At night you can enjoy the music from the Tanzhimmel après-ski bar downstairs in the comfort of your own bed, with great beats to keep you from dozing off. The isolation is terrible throughout the entire hotel! Noises like footsteps, people talking, doors opening and closing down the hallway can be experienced as it is happening two feet away from your bedside. The Knappenstube restaurant has a good kitchen, but unfortunately is not a great place to go to for a relaxing dinner. The restaurant is understaffed and waiters are rushing orders, do not pay attention to empty glasses or guest wishes. It is just not a comfortable night out. With a take away pizza place located inside the Lala Hotel, the restaurant is crawling with drunken loud tourists who walk through the place with pizza boxes. The staff can't actually be blamed for this and noticeably fear for their job. We had a complaint why they served out the main course while some of us where still eating their entree. The reaction from the staff members was that they where very sorry, but couldn't mention the complaint to their employer, because they would lose their job instantly. Outrageous! The hotel security is a total joke and everyone can enter the hotel at any time day or night and cause trouble. We have experienced this problem first hand and had a Brit drugged out of his mind (confirmed by Saalbach police) who tried to enter our room via the balcony window with a fire extinguisher in hand. Luckily the window didn't break, despite this guy's efforts. No night manager, no hotel security. We were extremely lucky some restaurant staff members where still downstairs finishing up their shift and could help us overpower this man, before he could do any serious trouble.

    The location is very convenient opposite the Reiterkogel bahn. The hotel interior looks clean and modern with lots of art on the walls and design furniture. The Knappenstube restaurant in the Lala hotel has a good kitchen, with quality dishes. The breakfast you can enjoy at a reduced rate in the Alpen-Karawanserai Hotel is excellent and definitely worth it.

    Stayed in March 2018

  • Reviewed: 3 March 2018

    7.5
    Comfortable beds with decent pillows which were firm, warm...
    • Leisure trip
    • Couple
    • Art Double Room
    • Stayed 1 night

    For one night at 127€, would have been nice to have breakfast included when paying that high price. No glasses in the room to have a drink of water. Information about parking would have been useful before checking in, rather than after and not sure from the map provided where to park.

    Comfortable beds with decent pillows which were firm, warm room and great shower. Modern, clean, central location for the village.

    Stayed in March 2018

  • Reviewed: 1 February 2018

    6.7
    Ok wouldn’t rush back
    • Leisure trip
    • Couple
    • Art Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Expensive for no breakfast options. Took a while to find the Ski locker. TV didn’t work. Said there was tea and coffee facilities but none

    Room was clean and comfortable

    Stayed in January 2018

  • Reviewed: 16 January 2018

    8.8
    Our view from our balcony to the mountains was awesome.
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    The floor under the table in the room had stains and was very dirty.

    Our view from our balcony to the mountains was awesome. The bathroom was very clean. We could eat pizza at 2 am downstairs. Goodies: 2 Jetons for free beer, a Snapback and a bag :)

    Stayed in January 2018

  • Reviewed: 4 March 2018

    7.5
    Great location!
    • Leisure trip
    • People with friends
    • Art Double Room
    • Stayed 3 nights
    • Submitted via mobile

    No shampoo or conditioner, towels not exchanged on daily, no soap to wash hands, had to ask for extra toilet paper.

    Great location!

    Stayed in February 2018

  • Reviewed: 26 February 2018

    9.2
    Could not fault it
    • Leisure trip
    • Couple
    • Art Double Room
    • Stayed 1 night
    • Submitted via mobile

    Could not fault it

    Stayed in February 2018

  • Reviewed: 22 February 2018

    9.5
    Great location;
    • Leisure trip
    • Solo traveller
    • Art Double Room
    • Stayed 1 night
    • Submitted via mobile

    No on-site staff

    Great location; in the heart of all the Aprés Ski action. Clean and comfortable.

    Stayed in February 2018

  • Reviewed: 20 February 2018

    9.6
    Everything was really super!
    • Leisure trip
    • People with friends
    • Art Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Everything was really super! The hotel is located 2-5 min by walk to many skilifts. Very clean and warm rooms with modern furniture.

    Stayed in February 2018

  • Reviewed: 8 January 2018

    9.2
    Location comfort cleanliness design luxury were all perfect
    • Leisure trip
    • People with friends
    • Art Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Lacl of facilities- No washing machine or microwave

    Location comfort cleanliness design luxury were all perfect

    Stayed in January 2018

  • Reviewed: 1 January 2018

    8.8
    Great location in an amazing ski resort.
    • Leisure trip
    • Couple
    • Art Double Room
    • Stayed 1 night
    • Submitted via mobile

    Small rooms.

    Excellent location in centre of resort. Amazing breakfast across the road.

    Stayed in December 2017

There are also 7 reviews without text. These impact the overall review score.

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