Accommodation Flights Flight + Hotel Car rentals Airport taxis

Reviews of Familienhotel Christoph 4 stars

Faistenbichl 6, 6352 Ellmau, Austria

#6 of 8 hotels in Ellmau

Guests' Choice

Review score

Based on 55 hotel reviews

8.7

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.5

  • Location

    9.4

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    9.2

100% verified reviews

Real guests. Real stays. Real opinions.

Read more
Write a review

Showing 1 - 13

  • Reviewed: 4 March 2018

    7.9
    Breakfast and buffet dinners were very good quality and with...
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 7 nights
    • Submitted via mobile

    Staff could have been a bit more friendly .

    Breakfast and buffet dinners were very good quality and with a very good variety of things to choose from. Excellent location and the bedroom was great.

    Stayed in March 2018

  • Reviewed: 6 February 2017

    8.8
    Excellent location and comfortable stay just 5 min away from the Gondola!
    • Leisure trip
    • Solo traveller
    • Standard Family Room
    • Stayed 2 nights

    Bathrooms need renovations / remodelling. There were no amenities at all in the bathromm (not even soap). For this price I would expect a minimum bathroom package included in the room rate. The pool was a little bit cold. My kids could only stay for a while before feeling cold. The water slide has a couple of sharp turns. Both me and my son hit the roof / wall with our heard. Carefull!

    Staff was 10 points! Very friendly and helpfull. The location is excellent and the provision of lockers at the gondola station is great! They even extended the locker one day so we could ski after checkout and leave our stuff until before departure. The room was nice and comfortable. Breakfast was good and dinner buffet had good variety for every taste.

    Stayed in February 2017

  • Reviewed: 30 July 2018

    9.5
    Play facilities for kids.
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 1 night
    • Submitted via mobile

    Waterslide open very short every day.

    Play facilities for kids.

    Stayed in July 2018

  • Reviewed: 12 March 2018

    8.8
    Good location - a short walk from the gondola lift, rich...
    • Leisure trip
    • Family with young children
    • Family Room
    • Stayed 2 nights

    Good location - a short walk from the gondola lift, rich breakfast and dinner buffet, spacious room, very nice wellness/spa, all modern, clean...

    Stayed in March 2018

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 29 March 2016

    8.3
    Amazing breakfast and spa facilities, with a fantastic...
    • Leisure trip
    • Couple

    Overall the decor a bit outdated but still retains the traditional Tirol look with lovely details.

    Amazing breakfast and spa facilities, with a fantastic location for skiing (walking distance from the lifts station), very friendly staff and 5min drive from the village centre.

  • Reviewed: 8 March 2016

    8.3
    Good location for skiing.
    • Leisure trip
    • Family with older children

    Slightly grumpy Restaurant service, cold pool. Booked a triple room for 3 adults but third bed was a put me up. They wouldn't upgrade me from B & B to half board so ended up paying far more than if I had booked direct - maybe lost in translation!

    Good location for skiing. Very nice Reception staff. Friendly Bar, good breakfast and nice dinner.

  • Reviewed: 29 December 2015

    9.6
    The staff were wonderful to tell us how to handle skiing...
    • Leisure trip
    • Family with older children

    There was no snow! The ski hill had some man-made snow, but it wasn't great.

    The staff were wonderful to tell us how to handle skiing there. Our family loved the pool and saunas. The location was gorgeous. They served a fabulous Christmas buffet. They had some very nice touches such as holiday cookies in the rooms. Everything was very nice.

  • Reviewed: 24 December 2015

    9.2
    Great staff, amazing breakfast buffet with something for...
    • Leisure trip
    • Family with young children

    I wish the pool and jacuzzi were heated, they were too cold to enjoy.

    Great staff, amazing breakfast buffet with something for everyone, clean rooms, caring "kinder club" employees! The view was breathtaking and the location was perfect, very close to the skiing, tobogganing, restaurants, and shops.

  • Reviewed: 24 March 2015

    10
    Nothing was a problem for the staff, the hotel having a very...
    • Leisure trip
    • Family with young children

    Nothing was a problem for the staff, the hotel having a very personal feel for its size. Our 8 year old daughter loved the waterslide which was far better than we ever expected, but is cleverly arranged so as not to interfere with ambience of the main indoor pool.

  • Reviewed: 15 February 2015

    4.6
    Location not too far from Hartkaiserbahn was good.
    • Leisure trip
    • Family with young children

    It's rare that I am so disappointed with an Austrian hotel as they are usually well maintained and welcoming. The ski room was very basic. Some of the Check in staff were a little cold and unwelcoming, and the staff in the restaurant were far from pleasant ( we did have one very friendly waitress). Hotel rooms have been renovated but the bathrooms are still a remnant from the 80s. Hugely disappointing for the price of the room. Towels were old (but clean and soft), the shower is over an old bath with a very aged shower curtain. There is a wall mounted soap but that is it for toiletries. We had to request a bar of soap.... We also had to call reception for a hairdryer, and go and collect it. I have never experienced that in a hotel before, even in basic hotels. The wellness facilities look promising on the website but in reality the pool is tiny, the kids' slide was, according to the 8 year old travelling with us, "rusty and old" and the kids refused to go on it more than once. The water at the end of the slide also had an unusual tinge to it which was off putting. The whole experience felt more like a prison stay than a hotel stay. Hugely disappointing for the elevated price. Finally, considering that this is a family hotel, we found it shocking that there is a separate smoking room fully visible to the main bar/restaurant area, closed off with a glass door but which is not effective at stopping the smell of smoke coming into the other areas. Drinks are also served to the smokers which means the door is frequently left open to allow the barman to go in and out.

    Location not too far from Hartkaiserbahn was good. Also close to nursery slopes for children. Beds were comfortable despite the old pillows. The day care offered may be good, we didn't use it as our stay was so short. Barman was very friendly. Good parking.

  • Reviewed: 14 February 2016

    9.2
    Food in restaurant is amazing!
    • Leisure trip
    • Family with young children

    Food in restaurant is amazing! Near at 400 meters gondola lift.

  • Reviewed: 22 March 2015

    10
    pool, tube and wellnes, breakfast, friendly personal
    • Leisure trip
    • Family with young children

    pool, tube and wellnes, breakfast, friendly personal

  • Reviewed: 15 February 2015

    9.2
    Exceptional food, lovely pool and very friendly staff.
    • Leisure trip
    • Family with young children

    Nothing.

    Exceptional food, lovely pool and very friendly staff. Used kinder club after dinner each night, a real highlight for the little one!

There is 1 review without text. This impacts the overall review score.

Showing 1 - 13

Guests also reviewed these properties: