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Reviews of Hotel Heitzmann 4 stars

Weißgerbergasse 1, 5700 Zell am See, Austria

#36 of 50 hotels in Zell am See

Guests' Choice

Review score

Based on 278 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.7

  • Comfort

    8.2

  • Location

    8.7

  • Facilities

    8.1

  • Staff

    8.6

  • Value for money

    7.4

  • Free WiFi

    8.5

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Showing 1 - 63

  • Reviewed: 6 July 2018

    7.1
    Very central location.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms were very hot, and had no air conditioning. Unfortunately it’s also in aber noisy location, and opening the windows to cool the room let a lot of bar noise in until 03:30 each morning.

    Very central location.

    Stayed in July 2018

  • Reviewed: 4 June 2018

    9.6
    Modern and comfy hotel in the heart of town
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    A bathrobe would have been a plus

    Very stylish and modern decor, super comfortable, nice staff, great position close to everything, and a cool rooftop bar we enjoyed a lot, would definitely recommend.

    Stayed in May 2018

  • Reviewed: 28 May 2018

    9.2
    Great standard, center location close to the restaurants and...
    • Leisure trip
    • Family with young children
    • Comfort Quadruple Room
    • Stayed 1 night

    Great standard, center location close to the restaurants and lake, very friendly personel. Continental breakfast - few dishes were a bit too cold, but maybe it was just a bad moment to come in, other than that the food and drinks were tasty, kids enjoyed as well.

    Stayed in May 2018

  • Reviewed: 28 March 2018

    9.2
    Clean, modern, friendly hotel - tastfully renovated and perfectly located.
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 3 nights

    It was a great shame we were relocated for our first night as the other hotel had an entirely different feel (more traditional style, not my preference) as we'd have loved to have been in Heizmann for longer. We had a kettle in our room but no teas or coffees provided - would have been great to just have a few teabags or even instant coffee sachets.

    There was a booking error for our arrival night but the staff were all very well informed and did their very best to ensure minimal inconvenience was incurred by us as guests.

    Stayed in March 2018

  • Reviewed: 19 March 2018

    9.2
    On balance a really good experience. Good, modern hotel; Staff really helpful and attentive
    • Leisure trip
    • Group
    • Single Room
    • Stayed 7 nights

    Dinner was ok, but some nights were not very special - a bit canteen-like. Service was always spot-on though. Hadn't expected to pay for parking, but it does say on the website... I just hadn't spotted it.

    Staff were excellent; breakfast was really good. The new Suites in Two Timez (annex hotel) were really high quality - very comfortable and spacious; wine list was good. I would certainly recommend.

    Stayed in March 2018

  • Reviewed: 17 March 2018

    9.2
    Lovely hotel in a great location very close to ski lifts. Would happily return.
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    There was no emergency contact info in the room or reception. We needed the Doctor in the middle of the night & being English struggled to arrange this. Very stressful. Had to drive to the hospital in the end.

    Upgraded to lovely large room on top floor. Great breakfast

    Stayed in March 2018

  • Reviewed: 29 September 2017

    6.7
    I don't recommand!
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Very expensive for a hotel like this. I would say maximum 3 star. In the minibar was nothing. No AC. Parking. I went to the rooftop bar to drink something and noone was there.

    The man from the reception was very kind.

    Stayed in September 2017

  • Reviewed: 10 September 2017

    5.4
    Very average!
    • Leisure trip
    • Group
    • Triple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    The rooms layout was not good. We were three adults who were put in a two bedroom with a kitchenette. The rooms smelled bad despite opening the windows and airing them out. The bathroom was very cramped and small.

    The service staff was very helpful. They were the best part about the stay.

    Stayed in September 2017

  • Reviewed: 6 September 2017

    8.8
    Zell Am see jewel
    • Leisure trip
    • Family with young children
    • Comfort Quadruple Room
    • Stayed 2 nights
    • Submitted via mobile

    Parking was in local car park about 100metres away but bit tricky to go out of hotel Street after dropping off at hotel.

    Location in the middle of town was great, could get around easily, breakfast was good. The rooftop bar great.

    Stayed in August 2017

  • Reviewed: 4 September 2017

    9.6
    Could be best hotel in Zell am See for the money you pay.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Nothing

    The hotel was simply remarkable. The rooms, the location , the staff are all amazing. Besides, the roof top bar is at another level. The view from their is just breath taking.

    Stayed in August 2017

  • Reviewed: 25 July 2017

    5.8
    Location is close train station
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    I booked four rooms, but I have got 3 rooms in the first night. I was told by the manager that they were mistakes in their reservation system! Which I was surprised to hear

    Location is close train station

    Stayed in July 2017

  • Reviewed: 4 July 2017

    5.8
    Disappointing
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 6 nights

    This is not up to the standards of what I would consider a 4-star hotel. The rooms are very basic, although clean, and given the temperatures in the mid-30s the fact that our hotel room did not have air conditioning was particularly ill-thought out. It made for a very uncomfortable stay when the weather was hot. The rooms have no mini-bar, no tea or coffee making facilities and barely any toiletries. You are provided with a tiny fridge that just fits 3 large bottles of water. Our shower/bathroom was comically designed - the shower head maximum height is set at about 4 feet. I am over 6 feet tall - do the maths, I have not had to sit down in the shower since I was about 5 years old. Also, the shower has no screen so the floor is completely flooded within minutes. Although not the the fault of the hotel, the close proximity to the main church in Zell am See should be something guests are made aware of before booking - at 7am every weekday morning the church bells ring out for about 30 to 45 seconds. You will be woken up unless you sleep like the dead. The breakfasts were adequate but unimaginative, and the standard of food provided ensured we had no desire whatsoever to try our chances with the evening meal on offer. All-in-all a broadly disappointing stay given the 4-star billing.

    Staff were friendly and helpful, hotel was clean, the location in the centre of town is handy but has it's drawbacks, especially related to noise at night and in the early morning. The rooftop bar is very nice as is the lounge bar near the lobby.

    Stayed in July 2017

  • Reviewed: 18 June 2017

    8.3
    At the end of the main shopping street but easy to walk...
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    No air con or even fan. Extremely hot in the afternoon. Bathroom is tiny. Towels are of low quality.

    At the end of the main shopping street but easy to walk around. Hard to find for the first time and so I have to ask people twice. Provide with large bottled shower gel attached to the wall. Mirrors everywhere, including the wardrobe doors. Breakfast the best- good quality of hams, cereals, bread, order to made eggs or omelette. Cappuccino included.

    Stayed in June 2017

  • Reviewed: 3 April 2017

    8.8
    Great location
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 5 nights

    There was no aircon therefore the rooms could be a bit stuffy if you didn't want your window wide open. There were one or two plugs at the desk which tripped the electrics for the whole room which was a bit of a bother as I didn't really want to plug my straighteners into the bathroom outlets but didn't have much choice. The staff weren't the level of friendliness I've become accustomed to from Austrian ski resorts but they were fine.

    The breakfast was standard European ski resort buffet style breakfast, nothing special but plenty to fill you up before a days skiing. The room was clean and tidy, Jacuzzi bath and double sink was a bonus. The décor was nice and modern and so another bonus. Plenty storage in the rooms. Location is ideal, a 2 min walk to the city express gondola, even less to the bus stop, and a stones throw from main bars etc. Just an n.b if you want to catch a bus from the salzburg airport to zell am see its the 260 and was no bother at all for us. Think it goes every 2hrs

    Stayed in March 2017

  • Reviewed: 24 March 2017

    9.6
    Perfect location and beautifully decorated hotel
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights

    The panorama suite 402 was gorgeous. Restaurant was more casual than some of the hotels in other ski resorts where they have so-called gala evenings where you have to dress a little nicer. This place was more relaxed which fits better with skiing in my opinion. Staff very helpful and friendly.

    Stayed in March 2017

  • Reviewed: 2 August 2016

    9.6
    nice hotel, perfect location
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights

    Minor point: there was no curtain around the bathtub in our room, so you either have to shower sitted or you flood the whole bathroom.

    Extremely friendly and professional staffs. Great breakfast. Perfect location. Whirlpool bathtub. rooftop terrace. e-bike for rent

    Stayed in July 2016

  • Reviewed: 2 August 2016

    4.2
    Parking
    • Leisure trip
    • Family with older children
    • Triple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    Poor breakfast (adjusted for Muslims - hotel should indicate it on website) bathroom like 50 years old,horrible shower in bath, small bad quality towels, grey cheap toilet paper. Horrible old noisy beds, shits not changed. Dirty ceiling. Noisy, no air conditioning. Smelly food garbage from guest on floor all day long next to doors. Would not recommend. It does not cost that money. For same rate we moved to suit in much better hotel

    Parking

    Stayed in August 2016

  • Reviewed: 13 July 2018

    7.5
    7 star for the reception staff, very helpful and friendly...
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    7 star for the reception staff, very helpful and friendly staff.

    Stayed in June 2018

  • Reviewed: 5 July 2018

    8.8
    Nice room
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    Friendly Reciption,breakfast especially the omelette,decor

    Stayed in June 2018

  • Reviewed: 5 June 2018

    10
    Great place with brilliant view from roof top bar.
    • Leisure trip
    • Couple
    • Luxury Suite with Spa Bath
    • Stayed 1 night
    • Submitted via mobile

    Great place with brilliant view from roof top bar. Room was really nice and breakfast was amazing.

    Stayed in June 2018

  • Reviewed: 9 April 2018

    10
    Great location, very kind staff, excellent design!
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 3 nights

    Great location, very kind staff, excellent design!

    Stayed in April 2018

  • Reviewed: 7 April 2018

    10
    Amazing Staff
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    The Staff are very friendly and helpful. The hotel is very good but the Staff are excellent.

    Staff

    Stayed in April 2018

  • Reviewed: 26 March 2018

    10
    Best hotel in Zell
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Nothing wrong with anything!!

    The stylish design with enormous bathrooms

    Stayed in March 2018

  • Reviewed: 18 March 2018

    10
    Zell am see is beautiful and this hotel is excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    This is a lovely modern hotel in a very central location, excellent breakfast, lovely staff and very helpful

    Stayed in March 2018

  • Reviewed: 11 March 2018

    10
    Wonderful stay once again at Heitzmann , we hope to visit again in the future.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Rooms a little to warm in the night.

    Comfortable modern rooms. Wonderful staff. Easy access to ski lifts.

    Stayed in March 2018

  • Reviewed: 11 March 2018

    9.6
    A great hotel in an excellent location run by really nice people
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 7 nights

    Really nice and helpful staff,exellent food, all in all an exellent hotel that i will return to.

    Stayed in March 2018

  • Reviewed: 5 February 2018

    9.2
    Superb
    • Leisure trip
    • People with friends
    • Standard Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Stayed in February 2018

  • Reviewed: 27 January 2018

    9.6
    Excellent spot to stay for skiers and enough to do for the non skiing member of the family
    • Leisure trip
    • Couple
    • Comfort Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Had cups and a kettle in room but no coffee, tea, milk etc.

    Lovely friendly staff and comfortable lounge and bar.

    Stayed in January 2018

  • Reviewed: 1 January 2018

    8.3
    Centrally located and near to the elevators, perfect for...
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 4 nights

    Centrally located and near to the elevators, perfect for skiers. The dinner is very delicious and friendly staff

    Stayed in December 2017

  • Reviewed: 4 October 2017

    6.3
    Place
    • Leisure trip
    • Group
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Poor wifi - very small room

    Place

    Stayed in September 2017

  • Reviewed: 21 September 2017

    10
    Very good hotel
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing maybe the parking about 150m far

    Location and the room size

    Stayed in September 2017

  • Reviewed: 19 September 2017

    8.8
    Zell Am See is a piece of heaven, worth visiting.
    • Leisure trip
    • Group
    • Comfort Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Toilet too small for a family room

    Location and balcony. Breakfast was average but the staff were very friendly.

    Stayed in September 2017

  • Reviewed: 29 August 2017

    7.1
    Everything was good
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 2 nights
    • Submitted via mobile

    No air conditioning:(

    Everything was good

    Stayed in August 2017

  • Reviewed: 22 August 2017

    7.9
    Location and spacious bathroom, closet and bedroom
    • Leisure trip
    • Family with young children
    • Suite with Panoramic View
    • Stayed 2 nights
    • Submitted via mobile

    Cleaning after the first night

    Location and spacious bathroom, closet and bedroom

    Stayed in August 2017

  • Reviewed: 14 August 2017

    5.0
    - No AC.
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    - No AC. - There is only one lift and its slow. - The car parking far away and not organized.

    Stayed in July 2017

  • Reviewed: 10 August 2017

    9.2
    We enjoyed our stay there
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    No places for parking

    The location

    Stayed in July 2017

  • Reviewed: 27 July 2017

    10
    Great boutique hotel great location and great staff
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The restaurants around in zell am see are bad quality

    The staff They are very sweet and the room was great and the location is perfect

    Stayed in July 2017

  • Reviewed: 20 July 2017

    10
    Just perfect
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 3 nights
    • Submitted via mobile

    no thing

    Every thing especially the staff

    Stayed in July 2017

  • Reviewed: 13 July 2017

    7.9
    Location
    • Leisure trip
    • Couple
    • Comfort Quadruple Room
    • Stayed 3 nights
    • Submitted via mobile

    Noise around the hotel , no A/C

    Location

    Stayed in July 2017

  • Reviewed: 8 July 2017

    7.5
    Nice hotel located in the center
    • Leisure trip
    • Family with young children
    • Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The parking is not on site, its like 109 meters away on top of the hill

    Located in the center

    Stayed in July 2017

  • Reviewed: 7 July 2017

    10
    Great Location
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 4 nights
    • Submitted via mobile

    No air conditioning is available.

    The location is great, in the centre and next to the Zell Am See lake

    Stayed in July 2017

  • Reviewed: 4 July 2017

    3.8
    Nothing much
    • Leisure trip
    • Family with young children
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Check in guy was rude. Room was very small. Lot of Arabs.

    Nothing much

    Stayed in July 2017

  • Reviewed: 26 June 2017

    8.8
    Staffs are friendly.
    • Leisure trip
    • People with friends
    • Triple Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Bedroom is slightly outdated

    Staffs are friendly. Location is very central.

    Stayed in June 2017

  • Reviewed: 9 March 2017

    8.8
    Very enjoyable lovely hotel and location, I will visit again
    • Leisure trip
    • Group
    • Standard Double Room
    • Stayed 7 nights

    Evening meal could have been more vaired

    Breakfast choices

    Stayed in February 2017

  • Reviewed: 8 January 2017

    10
    Overall the hotel is in an excellent position for the slopes and the town with friendly staff.
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 7 nights

    dinner service was a little disorganized.

    Excellent views from the panoramic bedroom.

    Stayed in January 2017

  • Reviewed: 6 January 2017

    9.2
    Nice room, very comfortable bed, car parking
    • Leisure trip
    • Solo traveller
    • Standard Double Room
    • Stayed 1 night

    Nice room, very comfortable bed, car parking

    Stayed in December 2016

  • Reviewed: 24 September 2016

    8.3
    Reception team
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 5 nights
    • Submitted via mobile

    Reception team

    Stayed in September 2016

  • Reviewed: 16 September 2016

    9.2
    Very helpful staff, they try to help you to enjoy zell am...
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The music sound from roof bar

    Very helpful staff, they try to help you to enjoy zell am see during your stay

    Stayed in September 2016

  • Reviewed: 18 August 2016

    8.8
    The hotel is clean ,staff are help full and kind ,breakfast...
    • Family with young children
    • Standard Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Nothing

    The hotel is clean ,staff are help full and kind ,breakfast is good and have option,free parking

    Stayed in July 2016

  • Reviewed: 2 August 2016

    7.5
    the location
    • Leisure trip
    • Couple
    • Suite with Panoramic View
    • Stayed 3 nights
    • Submitted via mobile

    the location

    Stayed in July 2016

  • Reviewed: 24 July 2016

    8.8
    All is good
    • Business trip
    • Family with older children
    • Standard Double Room
    • Stayed 1 night
    • Submitted via mobile

    All is good

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 April 2016

    7.9
    A good friendly hotel in an excellent location and good...
    • Leisure trip
    • Solo traveller

    Room was clean & tidy, but was starting to look tired. Could do with a refresh.

    A good friendly hotel in an excellent location and good decor in the public areas.

  • Reviewed: 2 April 2016

    9.2
    The size of the room was very good value for money and could...
    • Leisure trip
    • Family with young children

    Couldn't fault this hotel and staff in anything.

    The size of the room was very good value for money and could easily sleep 6 adults comfortably. Views from the room were amazing.

  • Reviewed: 2 September 2015

    10
    Staff was very friendly and helpful.
    • Leisure trip
    • Family with older children

    Great location--could be a little noisy but staff provided a fan---which is not common in the area.

    Staff was very friendly and helpful. Wonderful location.

  • Reviewed: 5 August 2015

    10
    Nothing
    • Leisure trip
    • Family with older children

    Excellent hotel Very friendly staff fast respond to guests requests they explain everything about city tour in details and help you with everything. Located in the centre near all shops and bus sration is few walking distance. I would definitely stay here next time and strongly recommend this hotel if you're looking for both site seing tour and shopping

    Nothing

  • Reviewed: 28 March 2015

    8.8
    hotel bar, breakfast and location fab welcome, really...
    • Couple

    we were given an apartment room, separate kitchenette/lounge and 2 bedrooms. spacious but a bit sparse. as only one night no issue but we would have actually preferred a standard double room where we could watch TV in bed and been a bit cosier. these facilities, if you were staying for a week were good however.

    hotel bar, breakfast and location fab welcome, really friendly and welcoming

  • Reviewed: 3 April 2016

    10
    staff very friendly great facilities
    • Leisure trip
    • Solo traveller

    staff very friendly great facilities

  • Reviewed: 14 February 2016

    9.6
    The food was very good.
    • Leisure trip
    • Group

    They could do better with the spa

    The food was very good. The hotel is beautiful and our rooms excellent, all new.

  • Reviewed: 17 September 2015

    10
    The Food.
    • Leisure trip
    • Couple

    The Food.

  • Reviewed: 1 August 2015

    9.6
    Room size very comfortable.
    • Leisure trip
    • Family with older children

    Room size very comfortable.

  • Reviewed: 31 July 2015

    9.2
    perfect all
    • Leisure trip
    • Family with older children

    perfect all

  • Reviewed: 8 July 2015

    10
    huge bathroom!
    • Leisure trip
    • Couple

    huge bathroom!!! nice town

  • Reviewed: 21 January 2015

    10
    Nice friendly staff
    • Leisure trip
    • Couple

    wifi was slow

    Nice friendly staff Very near ski lift and in town Lovely food and plenty of it

There are also 28 reviews without text. These impact the overall review score.

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