Sigmund-Haffner-Gasse 4, Altstadt, 5020 Salzburg, Austria
#40 of 126 hotels in Salzburg
Guests' ChoiceBased on 589 hotel reviews
8.6Cleanliness
9.1
Comfort
8.9
Location
9.8
Facilities
8.5
Staff
9.0
Value for money
8.2
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 17 April 2024
Daniel
SingaporeOnly one dislike: Shower has no door, so the water splashes all over the bathroom.
Location, Breakfast, newly renovated, very helpful staff, spacious room.
Stayed in April 2024
Reviewed: 15 April 2024
Indira
United StatesThe internet didn't work in the room. We had to go into the foyer to get connected. This was not convenient as we needed to work. We told the person at checkout and she was not helpful.
The location was outstanding and the restaurant within the hotel was really amazing. Breakfast was pretty decent. Could get fresh eggs to order. Good coffee and tea, cold cuts and cereals, and fresh yoghurt.
Stayed in April 2024
Reviewed: 11 April 2024
Marc
United StatesParking lot was a long ways away, had to drive thru pedestrians on narrow streets that are for shops and shoppers, needed codes to get through barricades.
Stayed in April 2024
Reviewed: 5 April 2024
Diana
RomaniaWifi connection. 😔
Wonderful location, friendly and helpful staff, great food at the restaurant. Would stay again anytime. 😁
Stayed in April 2024
Reviewed: 30 March 2024
Morag
United KingdomEnd of beds could have some padding.
Location, staff
Stayed in March 2024
Reviewed: 27 March 2024
Robert
United Kingdomnothing
Friendly informative staff. Hotel located in centre of city Buffet style breakfast with lots of variety Restaurant located in hotel
Stayed in March 2024
Reviewed: 17 March 2024
Sharon
AustraliaGreat room, bed was comfortable and bathroom spacious. Great location. Great breakfast with an option for freshly blended fruit and vegetable juice.
Stayed in February 2024
Reviewed: 8 March 2024
Eitan
IsraelVery nice hotel, friendly staff, nice breakfast
Stayed in March 2024
Reviewed: 6 March 2024
William
United StatesOur room was comfortable but on the small side. Everything else was perfect.
The location was great! Everything that we wanted to see was within walking distance. We didn't have a car but it was only a short taxi ride from the train station. Breakfast was excellent and so was the staff. The room was comfortable but on the small side.
Stayed in December 2023
Reviewed: 1 March 2024
Carlos
GermanyThe restaurant was excellent, except it was closed Sunday & Monday.
Stayed in February 2024
Reviewed: 27 February 2024
Jose
PeruBasically nothing
Great hotel. Very comfortable. The location was in the middle of the old town close to great sightseeing monuments.
Stayed in January 2024
Reviewed: 25 February 2024
Gaynor
United KingdomHaving to pay extra £200!to upgrade room 😩
Location
Stayed in December 2023
Reviewed: 20 February 2024
Neil
United KingdomNo tea or coffee in the rooms
Location - staff very friendly and helpful
Stayed in February 2024
Reviewed: 14 February 2024
Andrea
United KingdomCentral location Family friendly hotel Delicious breakfast Beautiful rooms
Stayed in January 2024
Reviewed: 4 February 2024
Angela
United KingdomRoom was decent size but very narrow gap between ends of bed and wall made it inconvenient to move from entrance side of room to the window/ sitting area. No door to shower. No view except to the pedestrianised street below, but fair value given location and quality.
Excellent old town location close to sights and bus stop. Shops, restaurants rights on doorstep and very close to Cathedral. Walking distance to castle. Helpful staff. Stored our luggage on our day trip to Hallstatt. Good variety for European buffet breakfast. Newly refurbished bathroom.
Stayed in January 2024
Reviewed: 28 January 2024
Karl
United KingdomThe room was excellent with extremely comfortable bed and high quality shower/bathroom.The breakfast was delicious and of a very high standard and the location could not be better right in the centre of the old town.
Stayed in January 2024
Reviewed: 25 January 2024
Gaynor
United KingdomHaving to pay extra 200 euros for room upgrade
Location, room, breakfast, staff
Stayed in December 2023
Reviewed: 24 January 2024
Yolande
South AfricaNo hospitality tray in the room. I had to ask for an electric kettle. That’s odd. Staff were helpful enough but not super friendly. An extra smile or some warmth in the smile would be great.
Location is PERFECT. Fantastic place to stay if you want to walk everywhere! Room was very well appointed and comfortable - hotel is beautiful. Breakfast was amazing. Bed & duvet was extremely comfortable. Providing make-up removal cloths is a brilliant idea (although I always have my own).
Stayed in December 2023
Reviewed: 23 January 2024
Dusan
SloveniaNothing to mention
Excellent location, friendly staff, well maintained
Stayed in January 2024
Reviewed: 14 January 2024
Thomas
United StatesNothing, we were completely satisfied.
Great location in a busy area of old Salzburg. Very helpful desk staff. Beautiful room with good bathroom and shower. Very good included breakfast.
Stayed in January 2024
Reviewed: 10 January 2024
Elaine
United StatesShower was so small and barely big enough for a person to move.
Location was excellent. Very close to Christmas markets and shopping.
Stayed in December 2023
Reviewed: 8 January 2024
Kaylene
AustraliaJust a little bit more room in the actual rooms and the bathroom needs a bit of touch up too. Our tap kept on coming off which wasn’t good at all.
Where the hotel is located is fantastic to access slot of places in the old town. Very picturesque as well. No cars another plus
Stayed in January 2024
Reviewed: 7 January 2024
Douglas
United Statesnothing
great location, clean, great staff, great food, very nice interior and rooms.
Stayed in December 2023
Reviewed: 7 January 2024
Lynda
AustraliaNo real complaints as the hotel was great.
Great location in the heart of Salzburg. Our room was quite big and very quiet considering it was in the main centre. Great views of the abbey from our room. Continental breakfast was nice
Stayed in December 2023
Stellenbosch, South Africa
Lourdes, France
Napier, New Zealand
Indianapolis, USA
Nuoro, Italy
Collingwood, Canada
Ravello, Italy
San Bartolo, Peru
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content