Reviews of Hotel Kaiserin Elisabeth This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Weihburggasse 3, 01. Innere Stadt, 1010 Vienna, Austria
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Reviewed: September 12, 2025 · Stayed in September 2025
Verified reviewOlder hotel in a great location and central to all the museums and tourist attractions as well as restaurants and coffee shops. The hotel was very clean and the rooms were spacious. Breakfast was very good as was the coffee.
The shower didn’t drain properly.
Reviewed: September 10, 2025 · Stayed in September 2025
Verified reviewLovely staff. Large room, very comfortable beds, great shower, lovely breakfast.
Would have liked to be able to make tea or coffee in our room. Otherwise everything was wonderful
Reviewed: September 3, 2025 · Stayed in September 2025
Verified reviewReviewed: September 1, 2025 · Stayed in August 2025
Verified reviewLocation ,staff
Both my daughter and our room safe box have problem
Reviewed: August 24, 2025 · Stayed in August 2025
Verified reviewThe staff were all so lovely. The location was perfect, just moments away from Stephansplatz and the U-bahn. The room was very comfortable and bigger than I'd expected for a single room. The hotel was charming and it felt like a home away from home.
The AC unit randomly made crackly/banging noises, which wasn't great in the middle of the night. Also, the blackout portion of the window dressings didn't cover the entire window.
Reviewed: August 23, 2025 · Stayed in August 2025
Verified reviewSuperb location and a charming traditional hotel They thankfully gave me an early check in and I was upgraded to a double room as well
They are trying to keep the old charm but there are some outdated furniture that needs renovation The room could do with an electric kettle or a coffee maker!
Reviewed: August 19, 2025 · Stayed in August 2025
Verified reviewLocation excellent . Staff very welcoming
Maybe a kettle in the room but not a big problem
Reviewed: August 17, 2025 · Stayed in August 2025
Verified reviewExcellent friendly staff go out of the way to help you.
Towels are too small. The tub for taking the shower is ok but very hard to get in and out of for seniors. Coat of breakfasts is very high.
Reviewed: August 15, 2025 · Stayed in August 2025
Verified reviewLocation near the subway was nice. Rooms were spacious, clean, and comfortable. The staff were very accommodating and friendly.
We did not use the hotel breakfast as it looked meager for such a nice place. However, there are many options nearby so this is only a minor quibble.
Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewReviewed: August 8, 2025 · Stayed in August 2025
Verified reviewMy flight arrived early in the morning, and I was told they'd be happy to store my luggage til check in at 3. They saw that I was tired and invited to rest in the lobby. A half hour later they came and told me my room was ready! What a life saver! I loved my room-- super high ceilings, thoughtfully furnished and ultra clean.
I really did like everything! I highly recommend this hotel. So centrally located but on a quiet side street off of Kartnerstrasse.
Reviewed: August 4, 2025 · Stayed in August 2025
Verified reviewReviewed: August 2, 2025 · Stayed in August 2025
Verified reviewRequested a kettle as prefer to only drink boiled water when out of Australia. This was no issue. Kettle in room. The cleaning ladies very cheerful, smiling as were the breakfast staff & reception. Such a nice vibe in this Hotel. All staff happy to chat & help you. Room & bed comfortable too. Excellent AC. Nice linens & towels. Would stay again as location excellent too.
Absolutely nothing.
Reviewed: August 1, 2025 · Stayed in July 2025
Verified reviewReviewed: July 28, 2025 · Stayed in July 2025
Verified reviewVery comfortable room
Bit more variety for breakfast
Reviewed: July 27, 2025 · Stayed in July 2025
Verified reviewLocation, room and staff
Nothing
Reviewed: July 26, 2025 · Stayed in July 2025
Verified reviewReviewed: July 26, 2025 · Stayed in July 2025
Verified reviewReviewed: July 25, 2025 · Stayed in May 2025
Verified reviewReviewed: July 22, 2025 · Stayed in June 2025
Verified reviewReviewed: July 18, 2025 · Stayed in July 2025
Verified reviewReviewed: July 13, 2025 · Stayed in May 2025
Verified reviewhotel is the center of the city
The Hotel room’s price was EUR 81 cheaper at the Hotel’s own web site. I applied to Booking.com for price match and they accepted my application. But then I couldn’t get refund. Booking.com doesn’t even reply my emails. I feel disappointed.
Dear hotel guest, thank you for your message. However, it is a pity that you are now drawing this conclusion after your stay. It was ultimately your own decision which booking option you chose, a travel agency, an online-travelagent, directly, just your decision. Of course, price differences can always occur, many factors can influence this. We always offer several options, refundable, non-refundable, including or excluding breakfast. You chose a non-refundable rate at Booking.com, once booked there is no refund, therefore a discount is calculated in the rate, just your decision. With kindest regards from Vienna HOTEL KAISERIN ELISABETH Andrea Holland Resident Manager
Dear hotel guest, thank you for your message. However, it is a pity that you are now drawing this conclusion after your stay. It was ultimately your own decision which booking option you chose, a travel agency, an online-travelagent, dir… Show more
Reviewed: July 5, 2025 · Stayed in July 2025
Verified reviewShower in tub not safe. Very slippery. Had to put towels on tub floor in order to not slip and fall.
Reviewed: July 1, 2025 · Stayed in June 2025
Verified reviewLovely hotel, friendly staff, excellent for central vienna
No open space for summer evenings
Reviewed: June 23, 2025 · Stayed in June 2025
Verified reviewBreakfast disappointing.Previously better food
not a great selection and too expensive
Dear hotel guest, thank you for your kind review. It's a pity you did not provide us with more details. If you book our breakfast at the same time as your room reservation, the rate remains unchanged since many years at EUR 16,- per person. This hotel breakfast rate is nowhere near to be found in our area. This is a long-standing advantage that we offer our guests. Furthermore, we have continually expanded our breakfast buffet selection over the past two years, Our offering has been continually expanded. Our warm dishes are always prepared with a great variety. Sorry that you did not experience it this time. Still we hope to welcome you soon again, and beg to remain with kindest regards from Vienna HOTEL KAISERIN ELISABETH Andrea Holland Resident Manager
Dear hotel guest, thank you for your kind review. It's a pity you did not provide us with more details. If you book our breakfast at the same time as your room reservation, the rate remains unchanged since many years at EUR 16,- pe… Show more