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Reviews of Hotel Madlein 4 stars

Madleinweg 2, 6561 Ischgl, Austria

#61 of 85 hotels in Ischgl

Guests' Choice

Review score

Based on 359 hotel reviews

8.6

Score breakdown

  • Cleanliness

    8.9

  • Comfort

    8.6

  • Location

    9.1

  • Facilities

    8.7

  • Staff

    8.8

  • Value for money

    7.3

  • Free WiFi

    8.7

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Showing 1 - 65

  • Reviewed: 4 April 2018

    8.3
    Good stay, best art was the reception staff
    • Leisure trip
    • Couple
    • Design Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    I know it’s a design hotel, but the shower room walls are basically transparent. Not an issue for a couple, but the suite had 2 bedrooms so there would be no modesty taking a shower. Breakfast went to 11:00 but starting at 9:45 the restaurant staff started clearing tables and setting for dinner. They blocked off one of the dining areas so you could only come in and out one way. The servers got into an argument about where to sit people because they were trying to clear whole areas to set up for dinner. This was odd since they strayed at 9:45! If you came after 10:00 for breakfast, good luck finding a table where the staff won’t begrudge you for sitting there and having to remake the table.

    Reception and staff were extremely nice.

    Stayed in April 2018

  • Reviewed: 31 March 2018

    9.2
    Relaxing and enjoyable
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 4 nights

    Maybe a little more of relaxation area and the Jacuzzi opened a bit earlier perhaps?

    Simply put: Everything! The staff are motivated to make everything appear working very smoothly and with ease, very relaxing!

    Stayed in March 2018

  • Reviewed: 29 March 2018

    5.0
    Great hotel - some staff training required. Customer service was nowhere near good enough.
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 4 nights

    Housekeeping poor (didn't change bedsheets for four days) Housekeeping walked in every evening without knocking to do turn down Getting any waiter or bar service for drinks in the bar in the evening took ages and the staff were sullen.

    Well located hotel and good atmosphere. Well proportioned rooms and attractive interior design generally. Wonderful breakfast buffet.

    Stayed in March 2018

  • Reviewed: 26 March 2018

    8.8
    Nice hotel great location
    • Leisure trip
    • Group
    • Comfort Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Not enough staff on the front desk at times, leaving you waiting for upto 15mins to be seen. There is no currency exchange available. Parking is not the best. Requested 2 single beds ended up with a double and had to request the sofa beds be made up. No early check in allowed or late check out as genius benefits state. Booking.com states extra €85 pp per night for half board extra costs but at the hotel it is only €15pp so ripping off on the booking.com site by €70 pp pn the meals are nice but not worth €85 and local restaurants offer a lot better selection of foods

    Nice place and friendly staff

    Stayed in March 2018

  • Reviewed: 7 March 2018

    10
    The only place to stay in Austria, it met and surpassed all expectations.
    • Leisure trip
    • Group
    • Comfort Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Amazing feel about the place. Warm, welcoming and chic. Attentive staff, amazing spa facities and gourmet cuisine at its best. Probably one of the best hotels one can stay for skiing or for just simple relaxation. Highly recommended.

    Stayed in February 2018

  • Reviewed: 6 March 2018

    6.3
    Very friendly staff and great lounge and bar area.
    • Group
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Room was very small and not value for money. Also location not the best, but okay.

    Very friendly staff and great lounge and bar area. Spa was very nice too.

    Stayed in March 2018

  • Reviewed: 5 March 2018

    9.2
    A stunning hotel in a fantastic location!
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The limited opening times of the spa and outdoor pool. The outdoor pool was cold and we couldn’t use it! It was the picture of the outdoor heated pool on the website that was a big part of why we booked the hotel. So this was disappointing.

    Loved the lobby and bar area. It looks extremely classy, cosy, and inviting. The location is excellent, next to the ski lift. Staff were amazing and very helpful. The food was of a very high standard with excellent service. The ski shop/room was an added bonus also. The girl who served us with the ski hire was absolutely lovely. Very friendly. She went above an beyond and made the whole stress of ski hire very easy and stress free. She was a star! The spa area was a stunning area but a bit limited. The opening times didn’t suit us.

    Stayed in February 2018

  • Reviewed: 1 March 2018

    5.8
    Lobby, bar and spa design is very beautiful.
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Very small rooms, low ceilings, awful food (small portions and not tasty dinner, poor breakfast), very expensive cocktails in the bar (17-23€). Outside pool open only at 2pm. There were small pieces of glass on the floor in my room. The napkins holder in the bathroom was broken and nobody fixed it.

    Lobby, bar and spa design is very beautiful. Good cocktails in the bar.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    8.8
    A costy but good choice for skiiers
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Nothing, but dinner can be better.

    Location is great for skiing. Sauna infusion is terrific. Spacious room. Breakfast is very good and we like their wine recommendation.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    7.5
    Good breakfast and very, very nice location.
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Really stuffy air, in the room smelling strong tobacco even as a specialty smoke-free room (allergy). The reception/lobby was more like a Torrenolimos than Ischgl, we did not like it. Rather expensive....value of money quit poor.

    Good breakfast and very, very nice location.Size of room....

    Stayed in February 2018

  • Reviewed: 8 February 2018

    8.3
    Enjoyed our stay fantastic location
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Disappointed that spa facilities were only open 4-8pm . It would of been nice to of been able to use facilities early afternoon or even early morning.

    Restaurant

    Stayed in February 2018

  • Reviewed: 5 February 2018

    9.6
    Fabulous, luxurious and relaxed.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Drinks from the bar are pricey.

    Hotel Madlein has finely tuned the art of service excellence. We could find no fault with the hotel or staff and we thoroughly enjoyed our stay. Perfectly located for the slopes with a super ski service and boot room meant that getting out onto the snow has never been easier. The food is excellent and varied and dinner consists of saladbar/starter, choice of soup, choice of main fish, meat or vegetarian, dessert and cheese. Breakfast is a more relaxed affair with a generous buffet and items made to order. The whole environment is one of cool sophistication coupled with the warmest of welcomes.

    Stayed in February 2018

  • Reviewed: 26 January 2018

    8.8
    Great location, hotel was above average but far too hot.
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel was unbelievably hot at all times. I’m known for my home being too hot but even I could not bare the temperature in this hotel.

    Bar area great. Wellness area really good but hot tub was not hot enough. Rooms were of good size but dated.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    9.6
    Super staff, convenient for the ski slops and great food.
    • Leisure trip
    • Couple
    • Design Double Room with Balcony
    • Stayed 1 night

    Nothing!

    Super helpful staff at reception making it easy to get on the slopes quickly. Important as we only had a one night stay. Getting to the slopes is easy, step out of the door and more or less straight on to escalators taking you to a major lift. We were impressed with the half board food. A lovely 6 course meal served nicely, cooked well and presented with care.

    Stayed in January 2018

  • Reviewed: 3 January 2018

    9.6
    Wonderful
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing worth mentioning

    A very nice hotel with great facilities (like SPA area) and great care for the guests (we got room upgrade; then, at departure, a Music CD and chocolates were handed over with a bill). We booked our room with half-board and it was perfect for us. Hotel personnel was very friendly and helpful. Infusion sauna - must try :)

    Stayed in December 2017

  • Reviewed: 11 December 2017

    10
    We felt very welcome when we arrived at the Hotel as the...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    We felt very welcome when we arrived at the Hotel as the fire station gives a warm feeling and the receptionists were very friendly. The Hotel is located very close to the cablecar which was very convinient and time saving for us, the Skishop in the basement provided us with all the skiequitment! After we came back from our amazing skiing experience, we went to relax in the spa and enjoyed the great outside pool together with some refreshments. The food and service at the dinner were both very good but I especially liked the aquarium in the middle of the reataurant. Visiting this Hotel was the right choice and we recommend the Madlein if you are planning a skiing trip!

    Stayed in December 2017

  • Reviewed: 12 March 2017

    9.2
    I really like the hotel!
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 6 nights
    • Submitted via mobile

    The bar in the spa. The girl was very frustated when we only asked for a banane yoghurtshake and said she needs to make already 3 so we need to wait. It is not good organised. We waited 20 minutes for a drink and it was not cold. Again she was irritated when we asked for ice cubes.

    Breakfast was very good. Pancakes and waffles!!! And a lot of choice with bread, yoghurt, fruits etc. The staff at the dinner was very kind and helpfull as we were eating with two kids under two. Also very kind ladies at the reception. With breakfast some staff were a bit rude or slow in my opininion. But overall the staff was friendly. The bath outside is very nice! We went there every evening. Also it is very cosy in the evenings with the fire candles on.

    Stayed in March 2017

  • Reviewed: 7 March 2017

    8.8
    Good times to remember!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    Small room en very small bathroom, this should be a lot better for a hotel like this.

    Adam is a great guy, he should lead the team from the restaurant. Diner was good to very good! Breakfast was great! Best welness in Ischgl!

    Stayed in March 2017

  • Reviewed: 21 January 2017

    8.8
    Very good, but prices for alcohol extortionate!
    • Leisure trip
    • Couple
    • Design Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Very expensive alcohol, particularly the wine which was terribly expensive. We had to wait too long between courses at dinner, but particularly on our last night when, after waiting more than 45 minutes for a dessert, we eventually gave up and left. To be fair to the hotel, a member of staff came to find us in the bar and offered us(all four of us) a glass of champagne.

    Smart, very modern, spacious, lovely room and bathroom, great spa facilities, great breakfast and excellent dinner

    Stayed in January 2017

  • Reviewed: 20 January 2017

    8.8
    Wonderful
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Duvets ..seemed cheap.They were thin and synthetic. Should have had goose down to match the luxurious feel in the rest of the hotel

    Lovely food.Excellent staff. All communal lounges are spacious and beautifully designed. ..Pool and outside hot tub Amaxing ..On site ski hire, So helpful and convenient. Location was second to none 😃

    Stayed in January 2017

  • Reviewed: 16 April 2018

    10
    Perfect Weekend
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Great stay to end ski season

    Stayed in April 2018

  • Reviewed: 26 March 2018

    7.5
    Lobby, Wellness
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night

    Old rooms, not as on pictures

    Lobby, Wellness

    Stayed in March 2018

  • Reviewed: 22 March 2018

    5.4
    Valur for money low
    • Leisure trip
    • Group
    • Comfort Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Valur for money low

    Stayed in March 2018

  • Reviewed: 21 March 2018

    10
    Perfect stay in Ischgl
    • Leisure trip
    • Solo traveller
    • Design Deluxe Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing, all great ..

    Everything

    Stayed in March 2018

  • Reviewed: 11 March 2018

    8.8
    The meals
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Too expensive

    The meals

    Stayed in February 2018

  • Reviewed: 4 March 2018

    9.2
    Great hotel, one of the best in town no doubt. Will be back!!
    • Leisure trip
    • Group
    • Comfort Double Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room was a bit hot

    Fantastic breakfast, great location, Pacha is downstairs... 👍

    Stayed in March 2018

  • Reviewed: 19 February 2018

    5.0
    Crap food. Jacuzzi time limited
    • Leisure trip
    • Group
    • Design Double Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Price, Location, Food, Spa opening times.

    The design

    Stayed in February 2018

  • Reviewed: 28 January 2018

    9.2
    Short stay, came for the apres ski. Hotel was very good, should have come home earlier
    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights

    whats not to like

    Staff were very good. Hotel is well placed... really enjoyed it

    Stayed in January 2018

  • Reviewed: 27 January 2018

    8.3
    The location and style of hotel.
    • Leisure trip
    • Group
    • Design Double Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    The first floor over the club was very loud.

    The location and style of hotel.

    Stayed in January 2018

  • Reviewed: 28 December 2017

    9.2
    One of the best places in Ischgl
    • Leisure trip
    • Couple
    • Comfort Double Room with Balcony
    • Stayed 3 nights

    The Room was a little bit old

    Stayed in December 2017

  • Reviewed: 8 December 2017

    9.2
    Great hotel with fantastic ambiance!
    • Leisure trip
    • Group
    • Double Room
    • Stayed 3 nights

    Wellness facilities. Great breakfast. Cozy lobby and bar.

    Stayed in November 2017

  • Reviewed: 10 April 2017

    9.2
    Everything was great.
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Everything was great. Better than we expected :-) we enjoyed comfortable accommodation, good food and amazing spring skiing.

    Stayed in April 2017

  • Reviewed: 3 March 2017

    9.2
    Fantastic venue, pleased to have discovered you
    • Leisure trip
    • Group
    • Double Room
    • Stayed 4 nights

    Service was exemplary

    Stayed in February 2017

  • Reviewed: 26 February 2017

    9.2
    Very pleasant design hotel in Ischgl
    • Leisure trip
    • Family with young children
    • Classic Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Very helpful and friendly staff Nice hotel design and facilities (pool, sauna) Good restaurant and very nice breakfast

    Stayed in February 2017

  • Reviewed: 13 February 2017

    8.8
    Fantastic location and lovely food!
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 7 nights

    We had a pretty small bathroom but the room was ok and very quiet!

    We appreciated the friendliness of the staff and also the food is really excellent.

    Stayed in February 2017

  • Reviewed: 12 February 2017

    6.3
    Nice but too expensive
    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Value for money is crazy. One poor dinner for two cost us €165 euro

    New style decor

    Stayed in February 2017

  • Reviewed: 24 January 2017

    7.1
    replace the Chef resturant urgent
    • Leisure trip
    • Couple
    • Design Double Room with Balcony
    • Stayed 4 nights

    Dinner Chef was not good. food looks good but taste not good. after 2-3 times we went out to resturants although we paid for dinner.

    Stayed in December 2016

  • Reviewed: 23 January 2017

    9.6
    Fantastic facilities and a great Location
    • Leisure trip
    • Group
    • Design Double Room with Balcony
    • Stayed 3 nights

    Slightly pricey.

    Great location, fantastic rooms, good service.

    Stayed in January 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 April 2016

    8.3
    Excellent facilities, great ambiance and good location.
    • Leisure trip
    • Family with older children

    The devil is in the detail. Missing amendmenties, water, towels etc in the suite. The mark up on the wine list is excessive. Seemed understaffed.

    Excellent facilities, great ambiance and good location. Lovely service in the restaurant and excellent chef!

  • Reviewed: 28 February 2016

    9.2
    Staff is very professional and friendly.
    • Leisure trip
    • Family with older children

    It gives a mild sour taste to make a booking (on booking.com) for three persons, get an offer only to read the small print in the confirmation that the third person in the room would cost an additonal 70%. If you book for three person you should get a proce and a booking for three persons and nothing else!

    Staff is very professional and friendly. Breakfast is lovely and the five course evening menu great. Facilities are perfect and location close to skilifts and "dorftunnel" perfect.

  • Reviewed: 28 February 2016

    9.2
    Lovely hotel the staff are all excellent.
    • Leisure trip
    • Couple

    Nothing we loved it

    Lovely hotel the staff are all excellent. Food on HB is excellent value. They sell some expensive bottles of wine with the menu but by the glass is UK equivalent

  • Reviewed: 28 February 2016

    5.0
    location very good, good outdoor spa but poor service makes...
    • Leisure trip
    • Couple

    noise from a night club and lobby at first floor, spa being cleaned during opening hours, rooms superficiously cleaned, a number of male members of staff are tattooed and rather scary, spa quiet zone not being quiet at all, generally poor service at very high price, zero care for pregnant

    location very good, good outdoor spa but poor service makes it sometimes useless. nice pool, close to a night club and strip bar, if you like it, spacious rooms

  • Reviewed: 28 January 2016

    8.8
    I was upgraded;
    • Leisure trip
    • Solo traveller

    The smell of cigarettes throughout. It even penetrated through the door of my room.

    I was upgraded; my room was lovely; the location is great; the spa is lovely; staff were cool.

  • Reviewed: 19 January 2016

    10
    Great atmosphere and food is delicious
    • Leisure trip
    • Family with older children

    Not all of the guest understand that spa area is silent place for peaceful relaxation. If you have troubles with wild guests nearby just tell the reception. They'll deal with it.

    Great atmosphere and food is delicious

  • Reviewed: 6 May 2015

    9.6
    The location was fantastic with direct access to the lifts...
    • Leisure trip
    • Couple

    The privacy of the wash-area was a bit lacking. Also, the wifi required login everytime you were away from the network. Finally, understanding the mark-up, in my opinion, the wine was at a premium price-point.

    The location was fantastic with direct access to the lifts and town center. From check-in to check-out, the service was first rate. The room was beautiful with a great view of the Alps. The meals provided half-pension were excellent.

  • Reviewed: 28 April 2015

    7.9
    The facilities were good and the staff were friendly and...
    • Leisure trip
    • Solo traveller

    Breakfast was ok however dinner could have been vastly improved upon.

    The facilities were good and the staff were friendly and efficient. The location is very good. The room I stayed in was old and in need of some repair.

  • Reviewed: 19 March 2015

    9.6
    Best hotel in Ischgl - everything is done very nicely in...
    • Leisure trip
    • Solo traveller

    Bed is a bid hard, but I'm used to soft waterbed, so depends on your preference i think.

    Best hotel in Ischgl - everything is done very nicely in this hotel and super service from the reception. short walk to ski lift and best after ski place in town. super relaxing

  • Reviewed: 17 February 2015

    7.9
    Lovely spacious room, comfortable bed, good view.
    • Leisure trip
    • Couple

    Bathroom tiny, no separate shower, difficult to fight your way into the bath with folding screens and tap in the middle. No shower cap. Needed dressing table mirror in room. Stayed 7 years ago and think the accessories/decor in reception could be changed now for a "designer" hotel.

    Lovely spacious room, comfortable bed, good view. Quiet. Good ski hire and ski room.Receptionists very helpful. Interesting spa facilities.

  • Reviewed: 15 February 2015

    9.2
    Whilst the hotel was friendly and efficient, it was...
    • Leisure trip
    • Group

    Whilst the hotel was pleasant the room was small and old fashioned. The other problem is that the hotel was full of Russians who were noisy and discourteous. Glass of fresh Orange juice 13 euros ouch !

    Whilst the hotel was friendly and efficient, it was expensive. The food was excellent and the service top class.

  • Reviewed: 12 April 2016

    5.0
    easy access to slopes
    • Leisure trip
    • Couple

    poor food medium service smell in saunas

    easy access to slopes

  • Reviewed: 4 April 2016

    8.3
    Good facilities, lovely design of hotel
    • Leisure trip
    • Family with older children

    Bathrooms in hotel rooms are a little dated and do not match the rest of hotel

    Good facilities, lovely design of hotel

  • Reviewed: 27 February 2016

    6.3
    Location
    • Leisure trip
    • Family with older children

    The food was not that good even though the staff was kind .

    Location

  • Reviewed: 10 February 2016

    6.7
    cigarettes !
    • Leisure trip
    • Group

    cigarettes !!!!!!

  • Reviewed: 7 February 2016

    6.7
    Modern and comfortable
    • Leisure trip
    • Family with older children

    Cold pool and Luke warm jacuzzi

    Modern and comfortable

  • Reviewed: 15 December 2015

    9.6
    - staff : welcoming, helpfull, perfect
    • Leisure trip
    • Group

    - wifi : necessary to login several times

    - staff : welcoming, helpfull, perfect - food : perfect - location : easy access to slopes

  • Reviewed: 27 April 2015

    8.3
    location
    • Leisure trip
    • Couple

    regular old rooms are poor so we had to upgrade we didnt like the food smoking is allowed almost everywhere

    location the new suites are great

  • Reviewed: 16 April 2015

    7.9
    Everything
    • Leisure trip
    • Group

    Nothing

    Everything

  • Reviewed: 5 April 2015

    10
    Personal and staff, people at the reception
    • Leisure trip
    • Solo traveller

    Personal and staff, people at the reception

  • Reviewed: 31 March 2015

    9.6
    The Spa was excellent!
    • Leisure trip
    • Group

    The noise from the disco every night

    The Spa was excellent!

  • Reviewed: 16 March 2015

    10
    The food was good but has room for improvement.
    • Leisure trip
    • Group

    The food was good but has room for improvement.

  • Reviewed: 14 March 2015

    6.3
    Location
    • Leisure trip
    • Group

    Some staff not good, bad wifi, food poor

    Location

  • Reviewed: 15 February 2015

    9.6
    beautiful design, good food, good location
    • Leisure trip
    • Solo traveller

    wifi very poor in the room

    beautiful design, good food, good location

  • Reviewed: 2 February 2015

    9.2
    proximity of lifts
    • Leisure trip
    • Couple

    proximity of lifts nice meals personal skibox

  • Reviewed: 25 January 2015

    10
    The spa is wonderful, dinner is excellent and the staff is...
    • Leisure trip
    • Group

    The spa is wonderful, dinner is excellent and the staff is very helpful. Highly recommended!

  • Reviewed: 13 January 2015

    10
    Very warm staff great design hotel.
    • Leisure trip
    • Group

    Very warm staff great design hotel.

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