Sauna has windows and you can see naked people from the rooms of the hotel. I am absolutely okay with sauna, but it is really odd to think that people can watch u from their rooms.

Location is great. Breakfast, dinners, room - everything was nice.

Stayed in January 2024

Friendly staff, traditional decor, the restaurant food at breakfast and dinner. The location.

Stayed in January 2024

the fitness room was too small and had too many large machines in it. Given how people exercise these days, would be better to clear our equipment and have space for free weights. Also if hotel could have a few bikes for rental for non skiiers that would have been extremely helpful and would probably mean we would come back.

location, room, spa facilities, breakfast, reception staff were all excellent.

Stayed in February 2024

Our apartment lacked windows which was disappointing. We had to ask for a sink plug and extra pillows

Good location in the town centre. Excellent sauna

Stayed in January 2024

The swimming pool and jacuzzi were a big disappointment.

Firstly, the staff at this hotel were most helpful and friendly. In fact, on departure, our transfer taxi company did not arrive, so one of the staff members, Lenka, walked to the train station and came back with a taxi bus and driver to transport us to the airport - excellent customer service! The breakfast was superb, with everything you could think of on offer. The dinner was a set menu, and some evenings the main course was not always enjoyable. However, there was plenty of choice at the salad bar and soup was available each evening. We did have a few issues with the bathrooms in our bedrooms, but they were all sorted out quickly. The jacuzzi in the swimming pool area was always cold, even though the staff reported it to be the correct temperature. This was disappointing, as it was one of the reasons I booked a hotel with a pool and jacuzzi. It is my understanding that the hotel is getting refurbished after the current ski season, although I am not completely clear on this as I understood from earlier correspondence that the work was completed prior to our arrival. The hotel location is first class – central with a few minutes walk to City Xpress ski lifts. Beautiful area to walk around in the evenings, with lots of lovely bars and restaurants. All in all, we would definitely recommend the hotel, and if refurbishment works are planned for this year, even better.

Stayed in December 2023

The shower was quite small in the budget doppelzimmer for my partner who is quite tall and broad. This is a personal preference but would have been nicer to have a shower screen rather than a shower curtain but not the end of the world.

The staff were very helpful and accommodating especially when we had a couple of issues with the room and it was nice to come back to a freshly made bed every day. The facilities such as the pool and spa were fantastic after a big day and the buffet breakfast was delicious every morning. The location was really good and close to the train station and the mountain views from the room were really nice as well.

Stayed in December 2023

The room and the whole hotel feels really dated and tired

We were in an extremely spacious room which was nice. The breakfast is excellent, and the hotel is located at the heart of Zell am See. They serve gluten free bread in breakfast upon request

Stayed in September 2023

The spa facilities are good but the massage was pretty bad…

Lovely staff, great location

Stayed in September 2023

The only minor disappointment was the limited selection of items in the room hospitality tray.

Ideal location, a great breakfast selection, all the staff were warm, welcoming and very helpful. The complimentary guest card gave free use of the local public transport, giving easy access to many nearby attractions and locations.

Stayed in August 2023

We found left over items from the guests before us.

The location of the hotel is in the heart of Zell Am See, which was perfect for us.

Stayed in August 2023

Hotel looking tired, going for a major refurb later this year

Location and staff

Stayed in August 2023

Loyal and proffesional Staff

Stayed in July 2023

Supermarket trucks unloading at 5am

Good location

Stayed in July 2023

The location was great, the swimming pool was great as it was very hot when we were there. Good sized room.

Stayed in July 2023

Nice Hotel with lots of nice features like Pool, Garage etc. excellent breakfast, and right in the center of everything. The downside is, EVERY morning between 5 and 6 am, trucks ate beeing unloaded, Trash is being picked up, and your sleep is over. Second year in a row now. Will have to find a different place next year.

Stayed in June 2023

Rooms very very hot at night. Ceiling fans would have been lovely.

Amazing location right in the middle of town

Stayed in July 2023

Really great hotel, very close to both the town and the City Xpress ski lift and bus stop for access to other lifts/resorts. The staff were excellent, really couldn’t have been more helpful. The restaurant staff were particularly good. Half board was a great choice, good breakfast selection and really nice dinners - actually surpassed expectations. Spa is a fab extra feature and not very busy. We had an issue with our room but we were moved to a new one easily and the staff were really good about it. Highly recommend.

Stayed in March 2023

Spa… and arrangements there. I actually felt rather unsafe: altough I have been wearing swim suit in the sauna multiple times in different spas, this was the first time I was approached by several men (different occasions) that I should take the swim suit off. One of them even said that he (and his wife) can make me feel very uncomfortable. As the guidance from the hotel, is in fact, request to take the swim suit off, I feel that there is very limited possibilities to do anything different. How can any hotel require people being naked in the sauna?!

Breakfast, dinner, location

Stayed in March 2023

The pool can only be accessed by walking outside already in swimwear. It’s really an outdoor pool with a cover.

Comfortable, spacious rooms. Excellent breakfast. Good for skiers. Equipment storage room. Close to bus stops, ski schools and the slopes. Close to restaurants and shops.

Stayed in January 2023

Would benefit from better in-room amenities considering 4-star status and price, i.e. mini-bar, snacks, better selection of teas, and some UHT milk pls! :-), coffees, drinking chocolate, etc... Spa Room bit dated and confusing - map/guide of what's where and available to guests to use would help.

Location, cleanliness, comfort and quality of lounge and bar area, parking and ski storage arrangements were the stand-out features. Bedroom wonderfully spacious and well-serviced.

Stayed in January 2023

enjoyed everything

Stayed half board with a group of 10 skiing for the week everyone was very happy with the hotel and location. The spa was great and welcome after skiing all day. The staff very friendly especially Janoe (hope I spelled that right!) and the bar man. walking distance to the ski lifts, half board wasn’t too expensive and tasty food, hotel organised it so we all sat together without asking. we defo want to return next year!

Stayed in February 2023

Paid extra for a balcony but was not as expected Jacuzzi was a little cold Soup Decor was a little outdated and tired in some areas - especially the lounge / bar area and bedroom curtains

Excellent location and heated ski room Spa Facilities Size of the room Staff Salad starter Ever Green entertainment was fantastic

Stayed in January 2023

There are 2 seatings for dinner, we had the later one at 8pm and sadly they had already run out of some of the starters in the salad bar on 2 of our 3 nights.

Perfect location for the station, city centre and ski lift! The spa area is wonderful and the food was very good!

Stayed in February 2023

No free parking place around. There is an underground parking, with a hotel discount one day costs 16€. All area around is a city center, blue zone, 1hour cost about 1€, it would be ok, but the main problem is that you must repeat payment for parking every few hours. About Spa zone - they have strange spa zone rules :) It is written that sauna is a nude zone and besides that after 18p.m spa is a zone without kids under 15yr. When we came (naked), we saw that all visitors were with swimming suits and jacuzzi was full of kids 🙂 Next day we took our kid too 🙂 all week water in jacuzzi was a bit cool. Some visitors went to sauna naked, but it was very uncomfortable if you want to go to jacuzzi after sauna, becauce you have to dress and undress your swimming suit many times 🙂 if you want to go to pool, you have to go outside, there is no warm connection🙂

Nice old house. Good location - you can easy go skiing in Kaprun and Saalbach. Cityxpress lift is very close to the hotel, you can go on foot. Breakfast was very good and various. Room was very spacy and clean. Free apples in Spa zone 🙂

Stayed in January 2023