Neuer Platz 13, 9020 Klagenfurt, Austria
#16 of 24 hotels in Klagenfurt
Guests' ChoiceBased on 131 hotel reviews
8.3Cleanliness
8.9
Comfort
8.8
Location
9.7
Facilities
8.2
Staff
9.0
Value for money
8.4
Free WiFi
8.8
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End of dialog contentReviewed: 6 February 2024
Austrian
South AfricaIt was a good stay - old school
Old School
Stayed in February 2024
Reviewed: 29 November 2023
Heike
GermanyAll good!
The hotel is a bit ecentric, with the lobby on the 2nd floor, but it was colorful and clean, and the personnel was very friendly and helpful. The hotel is conveniently located in the center of the city to access everything by foot. We arrived by bicycle and the hotel offers a locked room for bicycle storage (you do need to take them on the elevator down to the basement).
Stayed in September 2023
Reviewed: 19 November 2023
Ana
AustriaNothing it was perfect
Right in the city center, everything was clean. I mean a good quality/price
Stayed in November 2023
Reviewed: 18 November 2023
Tracey
United KingdomNeeded a stop over to break our journey. Beautiful, traditional aristocratic building and features.
Stayed in November 2023
Reviewed: 1 November 2023
Lukas
Austriabreakfast not that rich, but i guess due to lack of guests, the rooms need some update - small tv etc, minibar empty, but acceptable
the hotel is atonishing - real gem, lobby, reception and other parts are breathing the history..old timer meets new times. the stuff so nice as long not met
Stayed in October 2023
Reviewed: 28 October 2023
Tetiana
UkraineVery good location, polite and nice personal
Stayed in October 2023
Reviewed: 23 October 2023
Cristina-ruxandra
GermanyMy room was very cold and the design of the hotel is not very pleasant.
I liked the location of the hotel and that it was extremely clean and comfortable.
Stayed in October 2023
Reviewed: 30 September 2023
Richard
AustriaRooms at the rear of the hotel can be subject to loud music from a Bar on the street
The interior decoration is very palacial and high quality...maybe not to everyone liking.
Stayed in September 2023
Reviewed: 27 September 2023
Bridgette
United StatesThe room was extremely hot. We could not get the AC to go down. Absolutely loved everything else.
Excellent
Stayed in September 2023
Reviewed: 23 September 2023
Dr
AustriaRoyal design. Historic and at the center of "the Centre". Cannot get better location.
Stayed in September 2023
Reviewed: 20 September 2023
Alexander
AustriaIt's not necessarily a big deal, but the room amenities were a bit scarce for a 4-star hotel. While there were the usual soap and shampoo, I'd usually expect a few more items in this category of hotel (e.g. toothbrush and paste, shaving kit). Maybe they would have been provided on request, hadn't tried that. What was provided on request were slippers, though I'd usually also expect to find them in the room at this level. Also, the sink in the bathroom was cracked (another review mentioned that as well). It could still be used of course, but again, that should not be the case with a 4-star hotel. Overall no major issues, but rather a 3 to 3+ star level than proper 4-star.
Excellent location, more central is hardly possible. The room was clean and provided for good sleep quality. The air-conditioner was a bit noisy by default, but the fan could be set to quiet. The room was facing the square, but I had no issues with noise from the street (it was during the week however). The staff was friendly and accommodating and Wifi worked well. Value for money was decent at EUR 77.
Stayed in September 2023
Reviewed: 19 September 2023
Chris
United KingdomBuilding site next to hotel was a bit noisy in the morning.
Courteous and friendly staff at reception. Late check in was no problem. Clean room, clean hotel. This is a traditional old fashioned Austrian hotel. So the rooms have dark wood and tiles. I thought it had a lot of character. Fairly priced.
Stayed in September 2023
Reviewed: 18 September 2023
Hanxuan
United KingdomAlthough yesterday the night shift receptionist is very very very good, special enthusiasm and always asked whether I need to sit down in the hall to eat snacks or drink water, but today's day shift receptionist is really very very very bad, yesterday I spent nearly €80 of two person's price to my own accommodation, and officially checked in the middle of the night, I didn't even enjoy half of the service what I should receive. Today's day receptionist don't even want to let me sit down in the hall to rest for a while, I don't need snacks also don't need water, just because I hang out a day and so tired, what I just only want is to sit on the sofa to have a rest, then I will go to the airport, even can't meet so simple request, today the day shift receptionist even press the elevator so many times to drive me away, which makes me feel so angry!
When I checked in last midnight, the night shift receptionist was very very very nice!
Stayed in September 2023
Reviewed: 9 September 2023
Rachel
AustriaThe room was stuffy and the curtains desperately need a steam clean. It’s old style, which is fine, but it shouldn’t smell stuffy.
The location - it is right on the main square.
Stayed in August 2023
Reviewed: 18 August 2023
Jerry
United KingdomIt is very traditional in style which is part of its charm, the bathroom albeit clean and functional was a little dated and needed a shower.
Location heart of the city close to all the cafes bars restaurants and shops.
Stayed in August 2023
Reviewed: 14 August 2023
Averil
United KingdomEverything and the history ... the only thing and this will only apply to me, I prefer to be able to stay in a less expensive place ... otherwise it was very good and, please thank them all!
Stayed in August 2023
Reviewed: 27 July 2023
Adam
AustriaNot a big deal… I wanted there to be a safe in the room. There was a safe in the main closet, but it was free floating meaning if somebody wanted to walk off with the entire safe, they could. So they were just need to bolted down. Also, I would like the big enough to put a laptop computer in. This is not a big deal at all, but since I travel a lot, I decided to keep my valuables with me and walk around town with them. This is the only reason I gave it a nine and not a 10 😀
I loved the old school decor, and the friendly staff. Also compliments on having very comfortable bedding. Most modern hotels have this plastic horrible bedding. This was just a dream to sleep in the bed. Location is absolutely great you can walk to and from the train station. There was a lovely flea market on the Square this morning when I woke up. 
Stayed in July 2023
Reviewed: 5 July 2023
Fred
AustriaNothing negative noted
Very charming old-style rooms (at least the larger ones that look to the New Square). Very nice and helpful staff, trying to flexibly accommodate the needs of the guests. Very good home-style breakfast buffet, with the restaurant being quite flexible in its timing (much appreciated!)
Stayed in May 2023
Reviewed: 25 June 2023
Karolina
SwedenThe breakfast was a bit expensive, but nice nevertheless.
The hotel was very pretty and the room had a nice view of the city. It was easy to find, in a good location with nice staff.
Stayed in June 2023
Reviewed: 22 June 2023
Glenn
AustraliaParking was at the covered car park - approximately 25m from the hotel. There is an unloading bay and we didn't feel the distance to the car park was much of a problem.
We arrived at the hotel after a full day in the car...our first impressions of the hotel were OMG! This is furnished like a Palace! We were very happy to find we had picked this hotel with the excellent service, the highly decorative and ornate room and substantial breakfast. Location is right in the heart of Klagenfurt - very easy to find our way around town.
Stayed in May 2023
Reviewed: 17 June 2023
Andrew
United StatesBeds were pretty uncomfortable, only one pillow and the sheets were yellowed. Def need to change out the carpets in the room as well.
Super cool historic type hotel. Very eclectic design for sure! Felt like an old world place. Maybe a little on the spooky side, but I loved it!
Stayed in June 2023
Reviewed: 11 June 2023
Janine
AustraliaThe property was a little difficult to find . Rooms were not directly at the hotel . Some staff had very limited English and only spoke Italian , but the place is in Switzerland .
Beautiful place . Very friendly staff. Nice area.
Stayed in June 2023
Reviewed: 12 May 2023
Katharina
AustriaIt would make sense to find the Wi-Fi code in the room.
Stayed in May 2023
Reviewed: 4 January 2023
Christopher
United KingdomGreat location in a former palace on the main square, so the Christmas market is right outside the door. Clean room with good wifi and the bathroom included a bath as well as a shower. Breakfast is served in a mirrored hall with chandeliers. Close to the Heiligengeistplatz which has bus connections to the airport and train station.
Stayed in December 2022
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