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  5. Reviews of Park Hyatt Vienna

Reviews of Park Hyatt Vienna This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Am Hof 2, 01. Innere Stadt, 1010 Vienna, Austria

#13 of 377 hotels in Vienna

Guests' Choice

Review Score

Based on 197 hotel reviews

9.3

Score breakdown

  • Cleanliness

    9.5

  • Comfort

    9.5

  • Location

    9.8

  • Facilities

    9.4

  • Staff

    9.4

  • Value for money

    8.4

  • Free WiFi

    9.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: April 14, 2024

    10
    The staff was friendly and amazing.
    • Leisure trip
    • Group
    • Premium King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Price

    Location

    Stayed in April 2024

  • Reviewed: March 25, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Premium King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Amazing hotel

    Stayed in March 2024

  • Reviewed: February 15, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • Junior King Suite
    • Stayed 1 night
    • Submitted from a mobile device

    perfect location well-organized rooms good service

    Stayed in February 2024

  • Reviewed: January 31, 2024

    9.0
    Wonderful
    • Business trip
    • Family with young children
    • Deluxe King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    It is a great hotel nothing you won’t like

    Very attentive to customers and professional

    Stayed in January 2024

  • Reviewed: January 30, 2024

    10
    Amazing Vienna
    • Leisure trip
    • Solo traveler
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Facilities, service, location was perfect and excellent staff, specially Annia and the concierge team.

    Stayed in January 2024

  • Reviewed: January 10, 2024

    10
    Great Christmas trip with family
    • Leisure trip
    • Family with young children
    • Suite
    • Stayed 7 nights

    None.

    Great location in the city with very attentive staff! Breakfast and dinner at the hotel were also really good.

    Stayed in December 2023

  • Reviewed: January 7, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Location and staff

    Stayed in January 2024

  • Reviewed: December 30, 2023

    9.0
    Generally we loved the hotel and hope that next time we would not have any problems we had during this visit
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    We had problems with opening the door to get into the room, also the key didn’t work good and the light in the room switched off several times before we got assistance; also we didn’t have hair dryer in the room and I have to wait to get it

    The hotel staff was very friendly and really helpful

    Stayed in December 2023

  • Reviewed: December 25, 2023

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Nice

    Wow, so hot

    Stayed in December 2023

  • Reviewed: November 27, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • King Room
    • Stayed 1 night

    Nothing to fault.

    One of the best hotels I have stayed in. The attention to detail, service standards, and overall facilities are second to none. Highly recommend the place and do not miss out on the breakfast.

    Stayed in November 2023

  • Reviewed: October 29, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Absolutely everything

    Stayed in October 2023

  • Reviewed: October 24, 2023

    9.0
    The place to stay in Vienna
    • Leisure trip
    • Couple
    • King Room
    • Stayed 3 nights
    • Submitted from a mobile device

    Hygiene could’ve been better we found so urine on the toilet

    - luxury at its finest - the lobby is incredible - staff are very friendly - the room was beautiful - the cafe on the side of the hotel is impeccable - tv was very good - excellent climate control - the hotel was quite and welcoming - best location in Vienna - bathroom was big - room service was excellent

    Stayed in October 2023

  • Reviewed: October 20, 2023

    8.0
    no hesitation to come back!
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights

    lounge facility in the evening

    location

    Stayed in October 2023

  • Reviewed: October 5, 2023

    9.0
    Overall very good
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Bed was not comfortable

    All staff members, location , cleanliness

    Stayed in October 2023

  • Reviewed: September 18, 2023

    10
    Exceptional hotel experience with first class service and accommodation.
    • Leisure trip
    • Travelers with friends
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    Absolutely nothing. There is nothing in this hotel that could be improved.

    I have travelled many different places in the world but the Park Hyatt, Vienna, was, without doubt, the best hotel I have ever stayed in.

    Stayed in September 2023

  • Reviewed: August 26, 2023

    10
    Exceptional
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    - Exceptional, hospitable and very accommodating staff (especially Annia). Customer service is superb. - Best location in Vienna (don't bother going to other big brand hotels as they aren't in the right location - i.e., not central). You're just in the middle of the action, where fantastic restaurants and cafes are just next door, in addition to retail shops. - Although a bit pricey but definitely worth it and the value for money is great (especially if you compare it to high end hotels in major international cities). - This hotel made me appreciate the beauty of the great city of Vienna and indeed will make visit it again.

    Stayed in August 2023

  • Reviewed: July 25, 2023

    10
    We had a mist excellent stay. The staff were amazing.
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing.

    The location and the facilities were excellent.

    Stayed in July 2023

  • Reviewed: July 12, 2023

    9.0
    Amazing rooms with wonderful service at a great location
    • Leisure trip
    • Family with young children
    • Deluxe King Room with View
    • Stayed 3 nights
    • Submitted from a mobile device

    The cost was high, but they delivered in terms of top notch service.

    Outstanding location, wonderful service , particularly by Marie-Theres, the duty manager. Upon request, they were able to give us the room early which is was helpful to us.The room was thoughtfully designed and organized. The staff were helpful, kind and friendly.

    Stayed in July 2023

  • Reviewed: July 5, 2023

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • Deluxe King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything is perfect we was happy

    Stayed in July 2023

  • Reviewed: May 4, 2023

    10
    One of the best choice in Vienna
    • Business trip
    • Couple
    • King Room
    • Stayed 3 nights

    The staff at the restaurant area can be improved a little bit. But it still ok.

    Right in the middle of the city, a very good location, mainly very friendly helpful staff, nice clean, big, rooms. Very good bar, with good crew, good coctails. Public, but very good and clean garage, suitable for all kinds of flat sports cars too.

    Stayed in April 2023

  • Reviewed: May 2, 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Deluxe King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    The bed was not that comfy, and when I told the reception at the check-out, they said, if I told them before, they would add additional layer to the bed and change the bellows.

    The concierge in the hotel is super & excellent and all the people their are very helpful and have very good knowledge of the recommended restaurants and attractions. More than one concierge, based on their day shift, assisted me with choosing the delicious restaurant (such as Toya Restaurant) and also with booking train and tour to Salzburg.

    Stayed in April 2023

  • Reviewed: April 20, 2023

    10
    Wonderful, a pure delight.
    • Business trip
    • Solo traveler
    • King Room
    • Stayed 1 night

    The only thing to regret is that I did not book a longer stay, as I could easily have enjoyed a week there. No remarks whatsoever!

    By far the best hotel stay I experienced in my life so far. Magnificent building, delicious and qualitative food, impeccable service, kind and helpful staff. The hotel building itself is splendid to say the least, and in perfect condition. Spa and sport facilities were a dream too. Breakfast buffet was rich in variety, exceeding my expectations from a hotel breakfast. The room was large, luxurious and beautifully styled with a jacuzzi and walk-in shower. I would be delighted to be back!

    Stayed in March 2023

  • Reviewed: March 21, 2023

    8.0
    good stay very nice staff
    • Business trip
    • Solo traveler
    • Deluxe King Room with View
    • Stayed 3 nights
    • Submitted from a mobile device

    The rooms has à claustrophobic feel.

    Location . very close to almost major attractions in Vienna.

    Stayed in March 2023

  • Reviewed: March 14, 2023

    10
    Highly recommend hotel in Europe
    • Business trip
    • Family with young children
    • King Room
    • Stayed 1 night
    • Submitted from a mobile device

    nothing

    Everything was excellent! excellent rooms with high quality furniture, super nice breakfast, fine parking, one of the best hotels in Europe!

    Stayed in March 2023

Showing 1 - 25

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