The hotel is a little old and there were things which could do with a quick fix or a lick of paint. I didn't give a great rating for cleanliness, because my daughter dropped a bit of fish on the floor at dinner and that fish was still there at breakfast! I was very disappointed at breakfast because 3 days out of 4 the hotel was not able to provide any kind of vegan milk. In this day and age I find that unacceptable, especially if the closest shop is a couple of minutes in a car. I also asked for a small bottle of conditioner as my daughter has very long hair but was told that the shower/shampoo bottle attached in the shower has conditioner in it. This might be fine for short manageable hair but not so much for long hair. At 4**** I expect the hotel to provide these small bottles on request if needed. The jacuzzi did not work. There was water in it, but it did not function at all. The outside pool was lovely apart from some of the guests. There were men who took off all their clothes in the early afternoon and wanted to lounge naked in front of my 12 year old daughter!! I was in a state of shock that the hotel would allow this. Surely, this must be against the law to show your private parts to a minor! One day, there was a bunch of people who smoked cigarettes on the loungers right next to the pool. It made us very uncomfortable.

The hotel had very good breakfast, in the afternoon there was coffee, tea, cakes and soup and for dinner you could choose from three main courses plus there was plenty on the salad bar, soup, starter, etc. So food-wise no issues. I'm a vegetarian and even for me there was plenty to select from. The hotel has wellness with a lovely and warm outside pool, inside pool and a nice area for relaxation. There was a shuttle service always at the ready to take us to and from the slopes, much appreciated.

Stayed in March 2024

Need to reconstruct

Staff

Stayed in February 2024

Overpriced drinks and rooms much too hot.

Nice amenities and friendly staff.

Stayed in February 2024

wellness could be better

Stayed in January 2024

The internal pool could be warmer

The view, the food, and how friendly and helpfull the employees are. The hotel is super pet friendly and my service dog was treated like a princess.

Stayed in December 2023

Spa and wellness

Stayed in January 2024

coffee machines were too busy and often serviced. WIFI wasn't always working well and the swimming pools were too crowded

we liked the dinner menu. Shuttle service. Spacious ski room and the best Fitness area ever

Stayed in December 2023

Excellent location, close to the Reiteralm ski slopes. Comfortable rooms. The hotel offers a lot of amenities. You can find everything you need. Very good restaurant, breakfast, dinner. Afternoon tea, coffee, cakes! Parking!

Stayed in December 2023

The whole spa and wellness area is very dated, especially the outside saunas. It would probably need a sizeable investment to bring them into the 2000s but other hotels have set much higher standards here lately.

Dinner and breakfast were amazing, staff was very friendly and the room was nice.

Stayed in August 2023

Hotel seemed half empty. I hope during the winter season it's more crowded and full of life

Charming old hotel with the history. We really liked the area, spa was nice and cosy (and mostly empty). Personal was sweet and helpful. It was my birthday and I received a complement decert from the hotel twice - from the hotel management and at the hotel restaurant 😊 Regarding Restaurant, we had half-board. Breakfast was great, the same as dinner. The location is also great - across the road there is a lift to the mountain (at summer for hiking, at winter for skiing). Our windows was looking to the inner yard so no problems with noise from the road.

Stayed in July 2023

the gym and squash courts and spa do need a bit of refurbishment one of the main for staying

service was excellent. meals good and sports facilities excellent would stay again hopefully in the ski season

Stayed in August 2023

We have problem only with TV. In every country is normal, that basically can be seen national channels, but everywhere they have English, French, Spanish or other foreign Channels as well. This was for the first time, when only one language was used (German). It was strange, because some of staff persons spoke only English and do not understand German.

Everything was perfect, room, staff, SPA, food and drink.

Stayed in March 2023

The bed wasn’t very comfortable.

The food was amazing. The Room was large and comfortable, the spa-area was great.

Stayed in March 2023

- price/performance: hotel with the worst price-performance ratio we visited, totally not worthy 600 EUR/night we payed for the deluxe room (2 adults. 2 kids) with half-board - room: we had a room in Fasanerie building, that needs an urgent reconstruction. the room was clean, but worn-out a lot. our room had a connection to the room next to us and we could hear people from other room snoring in the night! - wellness area: 2 out of 4 saunas (dampfbad) out of order, most of the jets in the whirlpool were malfunctioned and were making weird nosies. wellness is closing at 8pm, so no way you can go there after the dinner.

- location: close to several ski resorts, with great views - food: very rich and tasteful breakfast buffet and dinners - pools: outside pool and indoor swimming pool - shuttle service to ski resorts

Stayed in February 2023

Infered cabin and steam room were not working

Location, Breakfast and dinner were excellent

Stayed in February 2023

Lot of saunas does not work, sauna cool pool was empty. Outside pool due to which we chose the hotel does not work. Water price of 0,3l was 3,8€ at dinner even we had dinner for free. Hotel was clean, when parking outside and snowing we were no able to reach the hotel as nobody clean the hotel road till 10AM.

Stayed in February 2023

Away from shops if you wanted to get out.

Very traditional with lots of charm. Fantastic facilities.

Stayed in January 2023

The hotel probably used to be luxurious back in days. Currently, it would need some renovation and modernisation. Overall, the hotel is still nice, but the value doesn't correspond with the price. There was lack of stuff, which was mostly noticeable by dinner and breakfast - longer waiting times for service or no service by breakfast at all. The wifi connection was very poor, I would expect this to be a basic service by four star hotel.

Close to Reiteralm with free shuttle.

Stayed in December 2022

Very good breakfast and dinner Nice and spacious room Good wellness Good location

Stayed in October 2022

Indoor pool was way too cold Mattress on the bed was really soft, I had back pain after the first night Tiny elevator, a stroller and two adults and the elevator was full

Nice scenery Very good breakfast/dinner Friendly staff Underground parking Large wellness area

Stayed in August 2022

Nothing ...

Absolutely everything was perfect and I have nothing to complain about.

Stayed in August 2022

No one mentioned about no shuttle on Sunday when most of people are checking off. Due to that I needed to pay some horrible money for a 5km ride with a local taxi. That was not a nice end of stay in this great place.

Very stylish place with really nice service. Truly looks like an old palace. Inside it as well really well prepared. Most of things needed during vacation are here included in a price, like bikes. Staff helped me with a shuttle from train station. Staff was really helpful during a stay with many advices. There is a guided tour, at least was during my stay. Spa is really nice but could be open a bit longer - it is closed at 8pm.

Stayed in May 2022

The bathroom had a glass sliding door, that was hard to slide, so we left it open. The room was big, and the entrance was hidden from the bed, but still not the most optimal.

The Hotel have an incredible history, a fairy tale-like atmosphere. Very charming and welcoming owners, hosts, staff. The breakfast was absolutely incredible! Widest selection of breads, dairy, the best scrambled eggs, fruits, veggies , many types of lemonade and juices, nice coffee. The most amazing part of the food were the bakeries. The best cheesecake and patisserie we have ever eaten! Absolutely incredible! We would come back to the 5star desserts! Please write your recipe book. The staff is very nice, friendly, making sure everyone feels welcomed, cared of with greatest hospitality. The rooms are huge, the toilet was separate from the bathroom. The natural soap and conditioner was nice to the most sensitive skin. Wide range of wellness varieties.

Stayed in June 2022

Location away from the skiing pists, waiting time for the shuttle bus

Superb breakfast/dinner and wellness area

Stayed in March 2022