Singerstraße 3, 01. Innere Stadt, 1010 Vienna, Austria
#122 of 397 hotels in Vienna
Guests' ChoiceBased on 1174 hotel reviews
8.8Cleanliness
8.9
Comfort
9.0
Location
9.8
Facilities
8.5
Staff
9.3
Value for money
8.3
Free Wifi
8.1
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: September 18, 2025
Denise
United KingdomThe Room was not very big and bathroom tiny. The decor is very basic looking and did feel dated. The room was on the top floor which unfortunately must have been under the rooftop bar. Well past 11pm there was chairs scraping which kept me awake even with ear plugs in. It also happened fairly early in the morning a little. I expected better for a superior room.
Location is excellent. Staff are very friendly and helpful. Breakfast was reasonable but did have very good cakes & bread.
Stayed in September 2025
Reviewed: September 16, 2025
Patricia
United KingdomThe hotel's location is absolutely perfect, being within a few metres of St Stephen's Cathedral but in a quiet side street (where Mozart once lived), and very close to the U-Bahn, shopping areas, and innumerable restaurants. The room was generously sized for a standard room, with an ample bathroom, walk-in wardrobe, and comfortable sofa. The bed was firm and very comfortable, and the breakfast buffet was plentiful. The staff were attentive, helpful and kind. The hotel would be a great choice for seeing the major sights of the city, shopping and Christmas markets, as well as the Cathedral, of course.
Stayed in September 2025
Reviewed: September 11, 2025
Casgriffiths
United KingdomBreakfast was ok. Bacon was nearly raw, fried eggs were too hard. I skipped the hot breakfast and ate the bread, cereal and fruit salad. Don’t think it was worth €25 euros each.
The staff at the reception were great. Nothing was too much trouble. Also on my request for more sugar, tea and milk staff bought it up to us. Staff in the dining area were very attentive. The young girls in the roof top restaurant were very hard working. Our compliments to the chef. Very tasty To one steak. Cooked me alternative food without butter in it. A big thank you.
Stayed in September 2025
Reviewed: September 10, 2025
John
Hong KongNothing. It' s perfect.
Excellent location. Remarkable personalized hospitality; the receptionists can remember our room numbers! Clean and spacious room. Excellent service.
Stayed in September 2025
Reviewed: September 7, 2025
Amany
KuwaitIt is very close to all amenities (shops, supermarkets, restaurants , cafes, cathedral, the river and many attractions)
Kim at the reception was very helpful and cheerful The room is clean and spacious
Stayed in September 2025
Reviewed: August 31, 2025
Mark
United KingdomBit of street noise but we chose to be in the middle of it all, limited breakfast but it was adequate and we enjoyed it and would stay again. It's an older hotel with character and history
Very central location and near Metro. Good base.
Stayed in August 2025
Reviewed: August 28, 2025
Alejandro
Switzerlandexcellent location and very good breakfast
Stayed in August 2025
Reviewed: August 25, 2025
Jennifer
United StatesGreat location and great breakfast!
Stayed in August 2025
Reviewed: August 21, 2025
Marilyn
United StatesNothing. Would be very nice if there was an area albeit event small in the 1st floor restaurant available for guests to enjoy just a drink and not have to take it to the lobby.
The location was wonderful as it was around the corner from St.Stephens Basilica with lots of restaurants, cafes, ice cream shops. Staff was friendly, professional and efficient. The room spacious, the bed comfortable, the room temperature good. A restaurant for the wonderful buffet and dinner. Rooftop bar nice bit steps to climb once off the elevator so keep that in mind,
Stayed in August 2025
Reviewed: August 21, 2025
Mohammad
Kuwaitlocation was great all staff members were helpful
Stayed in August 2025
Reviewed: August 20, 2025
Mark
United KingdomThe roof top bar was closed for 2 weeks holiday. 4th to 18th August 2025.
It was everything we could have wished for. Friendly staff, clean and in good condition. The Italian restaurant-Firenze. The rooms have thick walls and doors. There is an external steel roller shutter which can be lowered over the rooms window to block out all light and noise from outside.
Stayed in August 2025
Reviewed: August 19, 2025
Juan
United StatesIdeal location, friendly staff
Stayed in August 2025
Reviewed: August 19, 2025
Elizabeth
AustraliaPerhaps it was the wrong time of the year but the location is very touristy. It is well serviced by transport however.
The room was very functional and a good size. The shower and plumbing were amazing.
Stayed in August 2025
Reviewed: August 17, 2025
Mohanad
QatarAir conditioning unit was very bad
Location
Stayed in August 2025
Reviewed: August 16, 2025
Florin
RomaniaAir condition, noise, vegetables not to taste
Location
Stayed in August 2025
Reviewed: August 10, 2025
Marian
AustraliaPerfect location
Stayed in August 2025
Reviewed: August 8, 2025
Louise
United KingdomNothing g it was all very lovely
The location and the breakfast
Stayed in August 2025
Reviewed: August 7, 2025
Haya
JordanBreakfast, the breakfast area is too small for guests. the quality of food did not meet our expectation especially the juice. however, the staff are so pleasant and helpful
Location ... very central and convenient
Stayed in July 2025
Reviewed: August 5, 2025
Ali
United Arab EmiratesBreakfast Room service
Location Staff
Stayed in August 2025
Reviewed: August 5, 2025
Yan
United StatesNone
Location! Location! Location! Staff are very friendly!
Stayed in July 2025
Reviewed: August 4, 2025
Roy
IsraelThe air conditioner is noisy. The double bed has two single beds together.
The location is perfect! The staff are very kind and helpful. The rooms are big with a large bathroom.
Stayed in August 2025
Reviewed: August 2, 2025
Julian
IsraelCentrally located great value for money
Stayed in May 2025
Reviewed: July 17, 2025
Salvatrice
ItalyIt was in the centre of the city
Stayed in June 2025
Reviewed: July 16, 2025
Charlie
AustraliaLittle expensive for the style of property but friendly & helpful staff and most importantly the location.
Perfect location right near St Stephen’s cathedral Very good breakfast Older style property but very good windows..double or tripple glazed once you close the windows there is virtually no noise . Liked the bathroom had a seperate toilet. Good size room with a sofa
Stayed in July 2025
Stockholm, Sweden
Acapulco, Mexico
Spring Lake, US
Mogos, Costa Rica
Rome, Italy
Nettlingen, Germany
Strasburg, US
Šibenik, Croatia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content