One of the receptions wasn’t too welcoming or nice for no apparent reason what so ever. If I remember correctly it was Polina somthing. Anyway the rest of the staff were great.

Stayed in January 2024

Our waiter Peter

Stayed in March 2023

There was no toiletries at all - even not a shower cap in a bathroom. Don't forget it at home!

Dinner was very good. There was an Austrian food but served in a more modern way so it was not too heavy. Breakfast was good as well. Staff is very friendly. For skiers very good location.

Stayed in February 2023

Although the food quality was good, it was lacking sometimes variety. In 1 week there was for example 3 times the same meat on the buffet or in the menu. The position of the buffet in the hallway (also reception area) also felt a bit strange and the smell of the fish that was prepared on the hotplate spread out in the entire hotel. The rooms vary much as our room felt a bit outdated, the room of our friends was more modern and more recently updated. The entire hotel has a 80s past chic feel to it which is something not everybody likes.

Spacious rooms, good sauna and very good massage. The staff was friendly, especially our waiter at the table was top! The location was very central in the town and indoor parking space was cheap and easy accessible.

Stayed in February 2023

The shower water pressure

we liked the hotel very much, it was clean, the staff was very nice, especially the waiter from the restaurant. The food was great

Stayed in February 2023

Hotel is fine but it’s a bit outdated

Friendly staff and excellent location

Stayed in February 2023

The location wasn't correct according to the description. It was written that it's ski in- ski out, but it wasn't the true in real. So I think that value per money wasn't so good. I addition, when we wanted to add our friend to the room that was from beggining suitable for three persons, we had to pay full price according to the change and not to the booking date. I didn't like their customer politics and will not recommend this hotel, despite the fact that the staff and hotel facilities were good

The staff was perfect. The hotel is very nice.

Stayed in January 2023

Very soft and uncomfortable beds, i had pains in my back. Small TV. This is more 3 stars hotel.

Very good location in center of town and close to cable car. Good and rich food. Kind personall .

Stayed in August 2022

The spa facility was open only from 16:00 to 19:00 and it was not the best time in the day …

Good location,nice crew , nice breakfast

Stayed in August 2022

Breakfast not with that much of varieties.

Location.Almost every thing is good,

Stayed in August 2022

No AC

The location and the staff were great

Stayed in July 2022

Friendly staff, nice pool and spa.

Stayed in June 2022

nothing

Very good facilities. Great location for walking to Schlossalm lift. Great location for the afternoon sun. Super friendly, nice and helpful staff.

Stayed in March 2022

Poor wifi signal in bed room......sufficient in living room. Nothing more.

Nice and friendly staff, spacy rooms, rich boarding, comfortable wellness, pool. We were not able to enjoy everything what hotel offers.

Stayed in March 2022

Breakfasts and Dinners were disappointing. The food was excellent but our table was located in the hallway close yo the fryers and the buffet . All mornings and some nights we could not even stay throughout the meal because of smoke and heat. We asked for another table two times but they disregarded our request. We were stuck with the same table throughout the week long trip A double bed was 2 mattresses pushed together. Pillows and duvets very uncomfortable.

Excellent location- walking distance to the center and to the ski lifts.

Stayed in March 2022

Very uncomfortable mattress! Too soft. You sleep like in a cradle. Terrible pillows. It's like they're 100 years old! The hotel should think about changing the pillows and mattresses. No small fridges (mini bars) in the room. This is quite unusual for a 4 star hotel. The sauna area does not have a whirlpool as such . There is just a bathtub with holes for air supply, which you have to fill with water yourself if necessary.

Pretty good breakfast. Excellent dinners. Special thanks to the waiters. Always very polite and helpful. Lovely dining rooms. A very cosy bar. You can just sit there in the evening without ordering anything. Pretty nice lounge area with saunas Very good location! 5 min by foot to the Schlossalmbahn I

Stayed in February 2022

I liked absolutely everything. Huge thank you to Angela for our comfortable wonderful stay

It’s a a wonderful Austrian style family hotel with delicious, generous food, great staff, excellent spa and the best location

Stayed in February 2024

Everything from great service from the reception and restaurant staff, to excellent range of food variety, to lovely room arrangement to accommodate children

Stayed in February 2023

It would be great to have a slope next to the steps of the hotel for people with heavy suitcases.

Lovely traditional style hotel, beautiful pool and spa areas-2 saunas, steam room,lots of showers, cold pool for feet outside , quiet room with a hammock where i almost fell asleep it was so relaxing.The treatments were wonderful.The hotel is a few minutes walk from lovely walks and from the village, which has lots of cafes and restaurants, which i didn't use as it was half board .The food was very generous -4 course dinner every night, afternoon tea and cakes are served also, there is both a cooked and continental breakfast, fruit, muesli etc.Very attentive waiters, and helpful friendly staff in general.It's a beautiful area.

Stayed in September 2022

Internet didn’t work in the room, no AC, entire property is tired and needs renovating.

Nice room on the river, good bathtub. bike storage.

Stayed in August 2022

literally nothing.

the location is brilliant with only 200 m to ski lift the food menu is amazing and different every day the pool and sauna area are a fantastic place tjj on wind down. after a day of skiing. the staff really go the extra mile. particularly Marlene has made our stay one to truly remember. thank you!

Stayed in January 2022

Beds and pillows can be improved

The staff and food.

Stayed in October 2021

There are no comments available for this review

Stayed in January 2024

There are no comments available for this review

Stayed in December 2023

There are no comments available for this review

Stayed in June 2023