Reviews of Hotel Alpine Palace This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Reiterkogelweg 169, Hinterglemm, 5754 Saalbach-Hinterglemm, Austria
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Reviewed: August 14, 2025 · Stayed in August 2025
Verified reviewTitle: A Royal Stay – Absolutely Recommended! ⭐⭐⭐⭐⭐ From the moment we arrived at Alpine Palace in Saalbach-Hinterglemm, we truly felt special. This hotel easily deserves a perfect 10. Everything is just right – from arrival to departure, you feel like royalty here. We stayed in a beautiful suite that was simply perfect: spacious, stylishly decorated, and equipped with everything you could wish for. Comfort and attention to detail are on a top level. The staff is exceptionally professional and welcoming. Every single person deserves a compliment – from the doorman to the housekeeping team, from the restaurant staff to the kitchen brigade, and from the reception to the management. Their friendliness and eye for detail make the stay truly special. The cuisine is a culinary highlight. Every meal was a feast, both in taste and presentation. The cooking here is of an outstanding standard and adds greatly to the experience. It’s not a budget hotel, but you absolutely get value for your money. The quality, service, and atmosphere make it easy to completely relax and enjoy every moment. In short: Alpine Palace is not just a place to stay – it’s an experience. We will gladly return!
Dear Ron Burgundy, thank you very much for your kind words about your holiday at our Alpine Palace. We are delighted that we were able to convince you of our concept and that you enjoyed your stay with us. We will certainly pass on your positive feedback to our colleagues. We hope to welcome you another time and send best regards from Hinterglemm Julia Mausolf/ Reservations
Dear Ron Burgundy, thank you very much for your kind words about your holiday at our Alpine Palace. We are delighted that we were able to convince you of our concept and that you enjoyed your stay with us. We will certainly pass on your p… Show more
Reviewed: July 27, 2025 · Stayed in June 2025
Verified reviewReviewed: July 14, 2025 · Stayed in July 2025
Verified reviewReviewed: July 11, 2025 · Stayed in July 2025
Verified reviewAmazing hotel will be back again
Nothing all was good
Dear Ashley, thank you for your feedback. We are very pleased that you enjoyed your stay with us so much. Looking forward to welcome you again. Kind regards Nadine Moser / Front Office & Back Office Manager
Reviewed: April 20, 2025 · Stayed in March 2025
Verified reviewAlles
Elektroauto -Park kosten
Dear Dr. Sabri, thank you for your message and for taking the time to review your stay. We are very pleased that you enjoyed your stay. We will be happy to discuss your point regarding the electric parking costs in an internal meeting. We would be very pleased to welcome you again as a guest and send you our best regards. best regards from Hinterglemm, Julia Mausolf/ Reservation
Dear Dr. Sabri, thank you for your message and for taking the time to review your stay. We are very pleased that you enjoyed your stay. We will be happy to discuss your point regarding the electric parking costs in an internal meeting. … Show more
Reviewed: March 25, 2025 · Stayed in March 2025
Verified reviewThe facility was clean and very comfortable. The staff were very helpful and always smiling.
The room was a little hot.
Dear Takahiro, thank you for taking the time to review your stay at our hotel. Thank you very much for the positive feedback. We are very pleased that you had a pleasant holiday and that we were able to meet your expectations. We will gladly pass on your compliment to our staff. Best regards from Hinterglemm, Julia Mausolf/ Reservation
Dear Takahiro, thank you for taking the time to review your stay at our hotel. Thank you very much for the positive feedback. We are very pleased that you had a pleasant holiday and that we were able to meet your expectations. We will gl… Show more
Reviewed: March 1, 2025 · Stayed in February 2025
Verified reviewReviewed: February 26, 2025 · Stayed in February 2025
Verified review-location -pools/sauna etc -restaurant -staff -accommodation
- nothing really
Dear Mary, thank you very much for your feedback about your holiday with us at the Alpine Palace. We are very pleased that we were able to convince you with our offer and that you were able to spend a nice time out. We hope to welcome you again in our house and send our best regards from Hinterglemm, Julia Mausolf/ Reservations
Dear Mary, thank you very much for your feedback about your holiday with us at the Alpine Palace. We are very pleased that we were able to convince you with our offer and that you were able to spend a nice time out. We hope to welcome yo… Show more
Reviewed: February 22, 2025 · Stayed in January 2025
Verified reviewReviewed: February 19, 2025 · Stayed in February 2025
Verified reviewLocation
Food- not tasty and too salty.. not for kids Swimming pool- not for kids as it’s not supervised and no staff onsite means -teenager jump to the pool naked.. not a family friendly place
Dear Babu, thank you very much for your feedback on your stay with us at the Alpine Palace. We will of course take your criticism of our spa to heart and discuss it internally in order to improve. We hope to welcome you another time again and send kind regards Julia Mausolf/ Reservation
Dear Babu, thank you very much for your feedback on your stay with us at the Alpine Palace. We will of course take your criticism of our spa to heart and discuss it internally in order to improve. We hope to welcome you another time agai… Show more
Reviewed: February 17, 2025 · Stayed in February 2025
Verified reviewAs such big hotel you can assume a lot of good things about it, like diverse breakfast with full of options. Room was big enough, SPA area nice, and most important location - in city center within 30sec walk to the gondola lift. Wallet parking if someone likes it.
This is one of those hotels that aimed to be very modern in the year 2000, but today feel terribly outdated, showing how the passage of time has negatively impacted the design. Ski lockers are binded to your room number, so if you are unlucky as we vere, we got small locker which couldn't fit more than one snowboard. Winter price is horrendous, but you don't get much choice.
Dear Slawomir, thank you very much for your stay with us at the Alpine Palace and for your feedback. We will of course discuss your points internally so that we can improve. We hope to welcome you again in our house and send our best regards from Hinterglemm, Julia Mausolf/ Reservations
Dear Slawomir, thank you very much for your stay with us at the Alpine Palace and for your feedback. We will of course discuss your points internally so that we can improve. We hope to welcome you again in our house and send our best regar… Show more
Reviewed: January 20, 2025 · Stayed in January 2025
Verified reviewReviewed: December 29, 2024 · Stayed in December 2024
Verified reviewBreakfast each day was fabulous. The staff went above and beyond every day. The wellness spa facilities were top notch!
The hot water took a long time to come in the room.
Dear Jeanette, thank you very much for your feedback about your holiday with us at the Alpine Palace. We are very pleased that we were able to convince you with our offer and that you were able to spend a nice time out. We are very sorry that you had problems with the hot water. We have already discussed and solved this problem internally. Kind regards Nadine Moser Front Office and Back Office Manager
Dear Jeanette, thank you very much for your feedback about your holiday with us at the Alpine Palace. We are very pleased that we were able to convince you with our offer and that you were able to spend a nice time out. We are very sorry th… Show more
Reviewed: December 25, 2024 · Stayed in December 2024
Verified reviewBreakfast was a highlight. Anything you can wish for
That some of the clothe stores closed during lunch time or only opened in the afternoon.
Dear Letizia, thank you for your feedback. We are very pleased that you enjoyed your stay with us. We are very sorry that you were unhappy that some of the shops in the village were closed over lunchtime. It is a great pity that you included this in your hotel review, as it is unfortunately not our fault as a hotel. Kind regards Nadine Moser / Front Office & Reservation Manager
Dear Letizia, thank you for your feedback. We are very pleased that you enjoyed your stay with us. We are very sorry that you were unhappy that some of the shops in the village were closed over lunchtime. It is a great pity that you include… Show more
Reviewed: August 21, 2024 · Stayed in July 2024
Verified reviewThey were the nicest, everything included with gondola was a big surprise for me. Breakfast was amazing and the staff was always kind and supportive.
I can’t complain.
Dear Rodrigo, thank you very much for your feedback about your stay with us at the Alpine Palace. We are delighted that you have returned home with many great and unique memories. We would be delighted to welcome you back again. Kind regards, Nadine Moser / Front Office & Reservation Manager
Dear Rodrigo, thank you very much for your feedback about your stay with us at the Alpine Palace. We are delighted that you have returned home with many great and unique memories. We would be delighted to welcome you back again. Kind regard… Show more
Reviewed: August 10, 2024 · Stayed in August 2024
Verified reviewFamily room was quite spacious, comfortable enough for 2+2. Food in restaurant was good, nice bar at lobby area. As already written here, overall it´s not equal to 5 stars hotel, some equipment is quite outdated, but this is not a big issue in our opinion.
Regulation of smokers is more than needed, this got stucked somewhere in the last century. Smoke was smelling to our room from some of surrounding balcony, difficult to escape it as natural ventilation was needed due to hot weather. Moreover, it is allowed to smoke in all outdoor areas, it means including pool and spa zone. Smokers were sitting in jacuzzi with dirty ashtrays on the edge, this is really disgusting. I tried a small talk with them, but was argued that smoking is allowed there, my trouble. We did not go there with our children anymore during our stay.
Dear Zdeněk, thank you for taking the time to share your feedback. We are pleased that you had a pleasant holiday with us. It is a pity that you did not tell us about the incident in the spa area immediately. Smoking in our pools is of course not permitted. We will also train our employees again in this respect. Kind regards, Nadine Moser / Front Office & Reservation Manager
Dear Zdeněk, thank you for taking the time to share your feedback. We are pleased that you had a pleasant holiday with us. It is a pity that you did not tell us about the incident in the spa area immediately. Smoking in our pools is of cour… Show more
Reviewed: August 3, 2024 · Stayed in August 2024
Verified reviewLocation and view from the suites still unbeatable in the valley. Have visited many times
It's gradually losing it's 5 star touch. Used to be a true 4 star experience before covid, but has been going downhill from there. Food, service, bar, general appearance, all not up to scratch anymore. And no aircon, an issue in the Alps in summer going fwd...
Dear Raykir123, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you give us a chance to earn back your trust, I can assure you that we will do our best to give you the great hotel experience that so many of our guests have grown so fond of. Kind regards, Nadine Moser / Front Office & Reservation Manager
Dear Raykir123, thank you for taking the time to share your feedback. While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience. If you … Show more
Reviewed: July 31, 2024 · Stayed in July 2024
Verified reviewReviewed: July 26, 2024 · Stayed in July 2024
Verified reviewOur package included breakfast und dinner with 5 courses - every meal has been delicious and we enjoyed all of them. Our rooms were perfect, really comfy beds and with a fantastic view. We loved the SPA, also the treatments (beauty and massages) have been extraordinary! The idea of offering teen-treatments in the SPA is remarkable. Our two teens loved the stay very much. The location is great for every thinkable adventure. Our dog Pepsi was very fond of the dog bed - I already bought the same for Pepsi at home.
The only thing we did not like were our smoking neighbours and their air pollution: Unfortunately we had a room next to two heavy smokers! For hours hey sat at the balcony and smoked the whole time while playing cards and drinking cheap wine from the supermarket. So we had to keep our door to the balcony closed most of the time and we could not enjoy the fresh air from the mountains! This could be avoided by positioning smokers at distant rooms to non-smokers!
Dear Cornelia, thank you very much for your feedback about your holiday with us at the Alpine Palace. We are very pleased that we were able to convince you with our offer and that you were able to spend a wonderful time out. Of course, we are also particularly pleased that your children enjoyed their stay with us and that your dog also enjoyed his holiday with us. We are very sorry that you felt disturbed by your neighbour's smoking. Smoking is generally permitted on the balcony, otherwise smoking is prohibited throughout the hotel. Unfortunately, we cannot know in advance whether someone is a smoker or not and therefore it is not possible for us to take this into account when allocating rooms. Kind regards Nadine Moser Front Office and Back Office Manager
Dear Cornelia, thank you very much for your feedback about your holiday with us at the Alpine Palace. We are very pleased that we were able to convince you with our offer and that you were able to spend a wonderful time out. Of course, we a… Show more
Reviewed: July 24, 2024 · Stayed in July 2024
Verified reviewVery clean nice place
Dear Ray, thank you for your feedback about your stay at our Hotel Alpine Palace. It makes us happy that you had a great time with us. Kind regards Nadine Moser / Front Office & Reservation Manager
Reviewed: July 22, 2024 · Stayed in July 2024
Verified reviewReviewed: March 19, 2024 · Stayed in March 2024
Verified reviewReviewed: March 11, 2024 · Stayed in March 2024
Verified reviewReviewed: February 21, 2024 · Stayed in February 2024
Verified review