check in took so long

all amazing and really good experience

Stayed in July 2025

Fantastic service, staff couldn't do enough to help. Restaurant are great, brilliant breakfast and great spa

Stayed in September 2025

Nothing to dislike

Everything.. location and extremely friendly staff in the restaurant to the housekeeping staff.

Stayed in September 2025

I had a wonderful stay at the hotel! The service was exceptional, with friendly and attentive staff, especially Khaterina, who went above and beyond to ensure my comfort. The rooms were clean and well-equipped, and the amenities were fantastic. I truly appreciate the effort made to create a welcoming atmosphere. Thank you, Khaterina, for making my experience so enjoyable!

Stayed in August 2025

Great location Fantastic Staff My partner had a knee injury and staff went over and beyond to help him. We received a lovely card and someone can to the room with an ice pack. We were amazed and thrilled at how wonderful all the staff were. It was my partners birthday and she received a cake and bottle of tea she also forgot a bag and hotel have been brilliant arranging to get it to her - absolutely fabulous stay

Stayed in August 2025

The staff. Their work and dedication are amazing. Moreover, the location, interiors, and gym equipment, delicious food/breakfast.

Stayed in August 2025

there are some tiny ''tear and ware'' points but you just dont care because they take such a great care of you. Thank you, thank you, thank you.

Everything was perfect. I dont consider hotels or any other place where I stay on business trip or holiday more than it is, because it is just place to sleep and have breakfast. It is not in this case. This hotel made our 3 day long vacation a bit more special. Thanks to everyone starting from bell boy in the lobby to host at the roof top bar. Breakfast - a lot of options. Location is perfect regarding distance to everything and yet much quitter than other similar hotels on the street. They took great care of us and out 2 years old child. I cant even name all the endless tiny details you see through the stay that make you feel like - wow. Special thanks to concierge - Oliver, waiter Francesco and rooftop host. Worth every dollar (eur). Thanks. room 615 - 14.-17.08.2025

Stayed in August 2025

Staff is amazing,very friendly

Stayed in August 2025

All perfect. Staff, room, breakfast amazing, location, cleanliness, all perfect.

Stayed in August 2025

Nothing

My family and I had the most amazing time at the Ritz Carlton Vienna last week. It started with a very welcome upgrade to the most lovely suite. The rest of the week we got such amazing service from the whole team. From Ida, Ellen and Alexander at breakfast, to Paloma at the lounge, Thomas at the Bar and Jasper at the front desk. The room was kept immaculate by Liliana every day. There were a lot of people whose names I do not remember, but who also contributed to a really great stay. It was very nice to see that the team did not only have great pleasure in assisting us with all our needs, they also seemed to genuinely enjoy working together as a tight knit crew. We will for sure be back!

Stayed in August 2025

Staff very friendly and helpful. Concierge staff Oscar helped me to book train tickets on their computer very efficiently. Both the steak house and the Italian restaurant are very good for their food

Stayed in July 2025

Staff were amazing and culinary experience was way beyond expectation. Excellent hotel and excellent service!

Stayed in July 2025

Nothing

Everything

Stayed in June 2025

The orientation of the rooms is a little unorthodox, with a lot of stairs and twists that got us lost on our way to our room a few times. Also a hassle when you need to carry your luggage and the elevator doesn't reach exactly where you need it. But that's just a minor inconvenience

Very friendly and helpful staff. Breakfast was tasty, excellent huge bed. Location was descent with everything important within walking or a short train drive away. Good shower, and air conditioning was critical during the warm parts of the day

Stayed in July 2025

Staff are amazing. Made our stay memorable and comfortable

Stayed in July 2025

Nothing

Location was excellent

Stayed in July 2025

Location, spa/pool, rooftop bar, excellent customer service.

Stayed in July 2025

The front office staff were very slow with everything . When one of our rooms aircon was not working, took us forever to move to another room

Location, ambience

Stayed in July 2025

Nothing

This is one of the best hotels my wife and I have ever stayed in! We love Ritz Carltons and this is a gem. From the first bell man to the night manager at the front desk who was wonderful and upgraded us to a great suite (thanks Jasper!) to every other employee who treated us almost royally (a special shout out to Georgie at the wonderful breakfast), every need was quickly taken care of. We were greeted with roses, a bottle of fine champagne, a chocolate cake, balloons, a free drink in the beautiful rooftop restaurant/bar, and a card for my wife's birthday - who does that?! Then we were lavished with other gifts and other kindnesses. The suite was at least 700 feet and had a large bedroom with a very comfortable bed, a huge bathroom, a second bathroom next to the foyer, a living room, a desk, and a large area for drinks and a refrigerator, and it was on the beautiful Schubert Ring close to all of the amazing museums and other attractions. The pool and gym were excellent.

Stayed in June 2025

The people. The staff was amazing.

Stayed in April 2025

Spa facilities and gym need to be improved.

Location.

Stayed in April 2025

The price

The location, food, and staff

Stayed in May 2025

Room is very small and dated for its value. The shampoo/conditioner/ body lotion smells bad.

Service is excellent. Pool and gym are quite decent. Food on executive lounge is good.

Stayed in May 2025

Everything

Stayed in May 2025