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Reviews of SO/ Vienna This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

Praterstraße 1, 02. Leopoldstadt, 1020 Vienna, Austria

#53 of 366 hotels in Vienna

Guests' Choice

Review Score

Based on 811 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    9.3

  • Location

    9.5

  • Facilities

    9.0

  • Staff

    9.1

  • Value for money

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 16, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 1 night
    • Submitted from a mobile device

    Fantastic rooftop bar at the same location ….priceless!!!

    Stayed in March 2024

  • Reviewed: March 16, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 3 nights
    • Submitted from a mobile device

    I was celebrating my Bday in Vienna and I had chosen the hotel as accommodation. The hotel is located in one of the best spots in an old town. Plus, the hotel attracted us with minimalistic room’s interior. I was staying there with my best friend. We would like to thank the hotel and specially we want to highlight Thomas for his excellent work, service, hospitality and professionalism. Thank you SO/ Vienna and Thomas

    Stayed in March 2024

  • Reviewed: March 12, 2024

    8.0
    Very good but wish I had dinner so my friends can taste how good the meals are.
    • Leisure trip
    • Travelers with friends
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 3 nights
    • Submitted from a mobile device

    I was given an upgrade which was shower only which I don’t like I always want a bath in my room so I didn’t accept the upgrade

    I’ve always stayed with Sofitel because of the comfortable environment and you can have your meals entertainment and fitness all in one place. Unfortunately this time all three nights we wouldn’t have a table for dinner It will be nice if residents are given priority. Thank you

    Stayed in March 2024

  • Reviewed: March 12, 2024

    9.0
    Excellent
    • Leisure trip
    • Family with young children
    • SO Urban Double Room with Two Double Beds and View
    • Stayed 1 night

    Reception staff did not understand my booking details and I have to explain by myself.

    Sprended view from the room and restaurant. The room has enough space for three people and very modanized design.

    Stayed in March 2024

  • Reviewed: March 8, 2024

    10
    Exceptional
    • Leisure trip
    • Family with young children
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 3 nights
    • Submitted from a mobile device

    very good

    very good

    Stayed in March 2024

  • Reviewed: March 6, 2024

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 4 nights
    • Submitted from a mobile device

    Dark rooms TV is a bit far from the bed.

    Great location and views of the old city. Large rooms, decent breakfast. Above all, amazing service. We had drainage problem in the shower and sink, although it took them 2 days to fix they tried to compensate us.

    Stayed in March 2024

  • Reviewed: March 4, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 1 night
    • Submitted from a mobile device

    Modern luxury. The best views of the city you could have from a hotel room. It was worth every euro.

    Stayed in March 2024

  • Reviewed: February 24, 2024

    10
    So beautiful, original and comfortable
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing

    Everything

    Stayed in February 2024

  • Reviewed: February 22, 2024

    8.0
    Amazing view, great location.
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 2 nights

    Design of the room could be better (it looked a bit warn out and not cozy). Reception also needs at least a cosmetic repair.

    The view from the room was amazing! Location is also very good. Room was really spacious and well equipped.

    Stayed in February 2024

  • Reviewed: February 19, 2024

    10
    Exceptional
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 1 night
    • Submitted from a mobile device

    My stay at [Hotel Name] was exceptional. The hotel was impeccably clean and well-maintained. Its central location made it convenient for exploring the area. The staff were incredibly polite and accommodating, making my experience truly enjoyable.

    Stayed in February 2024

  • Reviewed: February 18, 2024

    10
    Amazing Hotel, interior and exterior architecture and the most comfortable bed ever
    • Leisure trip
    • Couple
    • SO King Studio with Ferris Wheel or Newstower View
    • Stayed 3 nights

    Nothing really

    Amazing room, good room service, friendly staff, the comfortable bed I've ever slept in, super fast lifts. Roof top bar was Amazing!!! Cool décor throughout

    Stayed in February 2024

  • Reviewed: February 18, 2024

    9.0
    Nice hotel
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 2 nights
    • Submitted from a mobile device

    The pillows and mattress was a little soft for my liking.

    The roof top for breakfast

    Stayed in February 2024

  • Reviewed: February 17, 2024

    10
    Gorgeous hotel, with stunning views and comfortable beds
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 2 nights
    • Submitted from a mobile device

    Spa was a little too cold in the relaxation areas, plus the hot tub only bubbled for 10 mins at a time before turning off for 10 mins, which was frustrating. One of the steam rooms was also broken during our stay. Breakfast was too expensive, we couldn't eat there which was a shame.

    Amazing view, and stunning room. Very clean. We were in a So Cosy room and we were impressed by the size and facilities. The bed was so comfy, and the menu of different types of pillows was a really nice touch. Bath was deep and comfortable which made me happy! Staff were friendly and pleasant. Everything was designed with comfort in mind. We really loved staying here!

    Stayed in February 2024

  • Reviewed: February 15, 2024

    10
    romantic, active, relaxing, sweet
    • Leisure trip
    • Couple
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 1 night

    When we came during the day we had to smell the fresh paints on the wall, although it was a St. Valentines Day. My girlfriend didn´t get the same bathrobe as me, it was cold for her, but we got it in sauna then

    Beds were incredible. Window view was excellent! I also liked the careness of stuff. Every time I needed help they were by my side. And big thanks for champagne! Overall we are very satisfied!!!

    Stayed in February 2024

  • Reviewed: February 15, 2024

    9.0
    Enjoyable
    • Business trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 2 nights

    Breakfast too expensive

    Spacious room and fantastic view

    Stayed in January 2024

  • Reviewed: February 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooftop

    Stayed in February 2024

  • Reviewed: February 14, 2024

    10
    Gay couple friendly!
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 2 nights
    • Submitted from a mobile device

    The restaurant gets busy and you have to book in advance.

    The hotel was extremely clean, the breakfast was amazing. My partner and I stayed for our anniversary and the staff (Anousha) were so friendly and helpful. The gym was clean the spa access is brilliant.

    Stayed in January 2024

  • Reviewed: February 14, 2024

    9.0
    Great Hotel with ambitions! Very nice modern White room with all you need. Excellent staff!
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 1 night

    Great Hotel with ambitions! very nice modern White room with all you need. Excellent staff at all levels! Got a high level room as requsted and valetservice was seemless and very simple. Even got my car charged.

    Stayed in February 2024

  • Reviewed: February 13, 2024

    10
    Exceptional
    • Leisure trip
    • Travelers with friends
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 4 nights
    • Submitted from a mobile device

    The spa was small

    The description was exactly as it was in booking.com Clean, spacious, comfortable bed

    Stayed in February 2024

  • Reviewed: February 12, 2024

    10
    Amazing weekend and the staff couldn’t have done more
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 3 nights
    • Submitted from a mobile device

    Nothing

    The staff were amazing and all the little details made such a difference, unique hotel and I would say one of the best in Vienna if not the best.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Very nice hotel in avery good location.
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 4 nights
    • Submitted from a mobile device

    The hotel lobby .

    Good breakfast!!!! View was nice.

    Stayed in January 2024

  • Reviewed: February 6, 2024

    10
    Exceptional
    • Business trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 1 night

    We could play hide-and-seek in the wellness area. But the bad floorplan is not the hotel's fault but the architect.

    Very good choice for a short or a long break. Off-season price is very fair. Spacious and clean rooms. The free mini bar was very welcoming. Location is perfect. Book the breakfast because it is very good quality and you can enjoy the view from the 18th floor. I have never drank raspberry juice before, thanks for the breakfast menu, I could try it. Now I need to investigate where to buy it. We enjoyed bar food and coctails as well at night time.

    Stayed in February 2024

  • Reviewed: February 6, 2024

    9.0
    Absolutely wonderful!
    • Leisure trip
    • Family with young children
    • SO Comfy King Room with St.Stephen's Cathedral View
    • Stayed 2 nights
    • Submitted from a mobile device

    They wouldn’t provide exchange services for USD

    I liked everything from location to design and the vibe of this hotel

    Stayed in February 2024

  • Reviewed: February 5, 2024

    8.0
    Recommended
    • Leisure trip
    • Couple
    • SO Cozy Queen Room with Ferris Wheel View
    • Stayed 3 nights
    • Submitted from a mobile device

    Only comment is that pillows were a bit “high”, thus, making it a bit uncomfortable to sleep. Plus, light was coming in from the windows (curtains) so not so easy to sleep if you can’t sleep with lights on. Other than that stay was perfect and staff was very kind, polite and always smiling

    View, staff, comfy bed, nice bedroom

    Stayed in February 2024

Showing 1 - 25

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