Reviews of SPA & Naturhotel Outside This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!
Virgener Straße 3, 9971 Matrei in Osttirol, Austria

Loading
Guests also reviewed these properties:
Buenos Aires, Argentina
Florence, Italy
Sheboygan, United States
Cavendish, Canada
Varanasi, India
North Berwick, United Kingdom
Venice, Italy
Paris, France
How guest reviews work
Each review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
- Politically sensitive comments
- Promotional content
- Illegal activities
- Personal or sensitive info (e.g. emails, phone numbers, credit card info)
- Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence
- Spam and fake content
- Animal cruelty
- Impersonation (i.e. if the writer is claiming to be someone else)
- Any violation of our review guidelines.
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
Guidelines and Standards for Reviews
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
Translations disclaimer
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
Reviewed: September 6, 2025 · Stayed in June 2025
Verified reviewReviewed: June 25, 2025 · Stayed in June 2025
Verified reviewReviewed: June 13, 2025 · Stayed in June 2025
Verified reviewReviewed: May 18, 2025 · Stayed in April 2025
Verified reviewReviewed: February 15, 2025 · Stayed in February 2025
Verified reviewReviewed: February 3, 2025 · Stayed in February 2025
Verified reviewGood value for money, friendliness, modern, clean, nice hotel, next to ski bus stop. Huge modern spa. Interesting food.
For EV owners: The hotel has three Tesla chargers which sounds great, but the issue is the way of operation and readyness (no automatization, no process, no reservation system, requiring a lot of human time and waiting - long waiting at the reception desk where there is usually nobody, then the receptionist arrives but the line of people will show up, then you will ask for charging EV, they will confirm its possible, you go to the garage but the charger is occupied, you are waiting, you are waiting, then you will get a charger that is not working because its not enough power in the system even for 5A charging => rather go to charge outside the hotel and you will save a lof of time). To get operational charging before my checkout, it took 3 hours going back and forth in the evening and morning. Spa - closes at 8 pm, so you need to go there before dinner.
Reviewed: October 10, 2024 · Stayed in September 2024
Verified reviewWe recently stayed at this hotel, and while the property itself is well-maintained and the staff incredibly friendly, our experience was marred by an unexpected and disruptive renovation project. Just before our arrival, they began renovating the outdoor swimming pool, which made mornings unbearable due to loud construction noise. The noise also drastically altered the view from our room, replacing the serene mountainscape with a construction site. The hotel did offer a small discount for the inconvenience, but had we known about the renovation before booking, we would have considered canceling our stay entirely. Unfortunately, we weren’t given that option, which was disappointing. On a positive note, the buffet breakfast and dinner were both enjoyable, and the property itself is charming. Still, the noise and the construction site view significantly impacted our overall experience.
Reviewed: October 6, 2024 · Stayed in September 2024
Verified reviewReviewed: September 5, 2024 · Stayed in September 2024
Verified reviewReviewed: September 5, 2024 · Stayed in September 2024
Verified reviewReviewed: August 18, 2024 · Stayed in August 2024
Verified reviewReviewed: August 12, 2024 · Stayed in August 2024
Verified reviewA wonderful universe in nature. The room with the balcony looks into the mountain landscape. We had a great time. A worthwhile and relatively cheap dinner.
Option for coffee in the room. machine and hot water to make tea.
Reviewed: July 2, 2024 · Stayed in July 2024
Verified reviewVery friendly staff
Reviewed: June 29, 2024 · Stayed in June 2024
Verified reviewReviewed: June 8, 2024 · Stayed in June 2024
Verified reviewFood and spa
/
Reviewed: February 4, 2024 · Stayed in February 2024
Verified reviewReviewed: January 26, 2024 · Stayed in January 2024
Verified reviewNice hotel, really very delicious food (breakfast and dinner), nice spa, a surprisingly good ski resort
Reviewed: September 17, 2023 · Stayed in August 2023
Verified reviewReviewed: September 2, 2023 · Stayed in September 2023
Verified reviewLocation,food,staff,rooms
Nothing
Reviewed: July 16, 2023 · Stayed in June 2023
Verified reviewReviewed: June 23, 2023 · Stayed in June 2023
Verified reviewReviewed: June 9, 2023 · Stayed in June 2023
Verified review