Nothing

History

Stayed in April 2024

Nice aesthetic building and internal space

Stayed in March 2024

Heaps of character, great location.

Stayed in March 2024

The heating was very high. Although Ballarat is cold, I found the room tempereature for sleeping uncomfortably high. I wasn't able to locate a thermostat to turn the temperature down

It is a wonderful historic building, tastefully restored to its former glory. It is very well located in the centre of Ballarat, with good facilities and eateries close by

Stayed in April 2024

Under staffed

Staff were helpful and friendly, food was excellent

Stayed in April 2024

The restaurant was very cold.

A lovely, comfortable, historic hotel in town with the benefit of secure car parking. Note there is a daily charge for car parking. We ate in the restaurant during our stay and the food was very good. The portion sizes are big. We would definitely recommend the grazing board

Stayed in April 2024

one bedside lamp did not work

Stayed in April 2024

Bathroom lacked privacy.

Noce, old-world feel. Lovely decor. Convenience of restaurant. Secure parking arrangements. Quirky, European-style lift.

Stayed in April 2024

There was a used towel in the bathroom when we entered. The room smelt musty but after awhile it went away. The cupboards most of the time refused to close and sometimes would open in the middle of the night.

Swift check in. Old and vintage feel to the place. The lift was fantastic, It seemed like i travelled back in time whenever I got in

Stayed in April 2024

The beautiful old lift and the decor was beautiful

The hotel is well situated and you can see how majestic it used to be. The carpet throughout the hotel needs to be replaced. Also we had the external aircon/heating units outside our windows so it was quite noisy. When this is said the beds were comfortable.

Stayed in April 2024

At breakfast we were asked if we wanted a cup of tea so said yes, but this was charged extra on our bill at checkout and wasn't stated on the menu. Not a big deal, but should say something or tea should be included in the breakfast.

Breakfast was good, but I preferred it when you had the buffet style breakfast a few years ago. I struggled a bit to get the hot water going in the shower and found that it could suddenly go cold :( Some of the large upstairs rooms that we ventured in to looked as though they needed a good vacuum & clean. Just some constructive criticism here :) It might be helpful to have a bag stand in the bedrooms, although I realise that space is limited.

Stayed in March 2024

The poker machines were intrusive and disappointing to see. I didn’t expect them to be in an old hotel and they detracted from the appeal of the place.

Nice hotel in a good location

Stayed in April 2024

The bed was slopping with a ridge through the centre. Therefore it was old and I suspect beyond its 'use by date'. Upon waking I had a crick in my lower back which only come from an uncomfortable bed!

We enjoyed the ambience of a period hotel. The staff were all very friendly and helpful. Secure parking was available for a limited number of vehicles at a cost which was OK.

Stayed in April 2024

The room was totally internal with no window. Window in the bathroom would not open. The aircon was supposed to be on, but the room was hot and airless until 3 am. Just not acceptable.

I know the hotel well and like it. Staff helpful and friendly. good breakfast

Stayed in March 2024

I enjoyed everything.

The hotel was close to the Federation University, where I was attending a 5 day course. It was easy to walk to and from both venues. It was close to a few cafes, and not far from the central shopping area, and the Arts precinct.

Stayed in April 2024

Breakfast was good and the all the staff we dealt with were lovely

Stayed in April 2024

Bigger TV's. So we can watch/see it from the bed. I was in a single room, but had A lot of trouble watching/seeing the tiny TV from bed as l wanted to. (didn't have a chair, just a stool.)

Didn't have breakfast as we Travelled to Ballarat for family funeral in the morning. Previous night's Dinner was nice.

Stayed in March 2024

There was only one thing that I was disappointed in this time, and that was that it appears that simple maintenance has not been carried out recently on my room. The toilet seat had one of the two rear screws missing so it slid from left to right, the window curtain holding bracket was missing a screw and was only holding by a thread, and the curtain in the bathroom was broken and could not be raised. Simple items that should have been noticed. I really enjoy staying at Craigs Royal and this will not put me off staying there again. This I'm sure is a one off thing for some reason, and should not put you off staying there either, it is a great historic Hotel.

I have stayed previously so knew what to expect. Location is excellent and the olde world charm is certainly there. Their restaurant is first class, food was delicious and the prices were very reasonable for the quality of food. I had breakfast and dinner there several times during my stay.

Stayed in March 2024

Beautiful building. All staff were lovely.

Stayed in March 2024

Was sad to see our outside balcony neglected with dying tressed trees & very dirty balcony tiles & dirty tables which we cleaned before have our drinks out there. Although all the staff were super polite & helpful. The dinning room experience both dinner breakfast was extremely slow because of lack of staff.

The heritage of the hotel & rooms were just so wonderful

Stayed in March 2024

We were not offered any help with luggage to our rooms, and you had to navigate a set of stairs down and a set up even when you took the lift. The poker machines were off-putting and would stop me from staying there again. Staff were run off their feet; I get how hard it is to get staff, as I am in the hospitality business.

The location was excellent. We loved the old world charm and history.

Stayed in March 2024

No breakfast included within the price.

I liked the fact it was a 19th century building. It felt very luxurious with the wide staircase and old fashioned lifts.

Stayed in February 2024

Room was small, no comfy couch or chair. Car parking was awkward.

Ornate deco. Nice staff. Obliging chef. Lovely restaurant with good food. Nicely updated Bathroom

Stayed in March 2024

Great options, beautiful dining room!

Stayed in March 2024