488 Kent Street, Sydney CBD, 2000 Sydney, Australia
#57 of 692 Holiday rentals in Sydney
Guests' ChoiceBased on 900 hotel reviews
8.5Cleanliness
8.9
Comfort
8.9
Location
9.3
Facilities
8.7
Staff
9.0
Value for money
8.1
Free WiFi
8.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 22 April 2024
Keith
AustraliaEasy checkin and great location near Town Hall train station
Stayed in March 2024
Reviewed: 19 April 2024
Grace
AustraliaThe shear curtains in the room were dusty, a big layer of accumulated dust. We told the reception when checking out. Hopefully they have sent someone to clean them. We just didnt want to touch or move the curtains so the dust wont fall unto the bed.
Great location close to Chinatown and CBD. Great amenities such as pool, sauna and gym. Access to food downstairs.
Stayed in April 2024
Reviewed: 16 April 2024
Grant
AustraliaNice rooms, quality gym. Parking easily accessed.
Stayed in April 2024
Reviewed: 14 April 2024
John
AustraliaNeeded more cooking utensils for our needs.
Centrally located and easy to get to places of interest.
Stayed in April 2024
Reviewed: 14 April 2024
Meifang
AustraliaThe aircon turns off automatically after some time.
Great location. Room was tidy and clean. Staff were helpful and friendly.
Stayed in April 2024
Reviewed: 14 April 2024
Marita
AustraliaIt's only minor, there's a sensor in the living room for the aircon to activate( which we weren't informed). We called the guest services and they were helpful to fix it for us.
Our room was on the 30th floor, the view outside at night was brilliant. The place was very clean and tidy, , room was spacious and modern, the bed was comfortable, location is in Sydney CBD convenient to everywhere you want to go, Town Hall train station is a short walk. Staff was friendly and helpful too. Perfect accommodation for a staycation!
Stayed in April 2024
Reviewed: 13 April 2024
Colin
AustraliaRoom temperature was slow to respond.
Clean rooms.
Stayed in April 2024
Reviewed: 10 April 2024
Natacha
AustraliaThe phone intercom system is impossible to work out.
Fabulous hotel. All Rooms contain a kitchenette area, hence even the cheapest rooms have a microwave and fridge. We were in the most basic room, yet it still felt roomy. 24 hrs minibar room service. Located right next to Town Hall station hence you are right in the centre of the city, close to all the shopping district. Felt like a new build. Upgrade for a separated bedroom from the lounge. Highly recommended!
Stayed in April 2024
Reviewed: 9 April 2024
Lyn
AustraliaA bit dated in the kitchen. No coffee maker as advertised. Couldn’t hold open the doors between apartment with door wedges provided.
Location and size of apartment were excellent. Staff excellent.
Stayed in April 2024
Reviewed: 9 April 2024
Margaret
United KingdomLovely big apartment. Loads of wardrobe space. Modern .
Stayed in March 2024
Reviewed: 9 April 2024
Geraldine
New ZealandI love the high floor and the view from there! We also had the corner room so a lot of light and incredible view of the city.
Stayed in April 2024
Reviewed: 7 April 2024
Natalie
AustraliaGreat location and fabulous staff. The facilities are amazing:)
Stayed in March 2024
Reviewed: 6 April 2024
Jennifer
AustraliaHot water was terrible , kitchen is getting dated and needs repairs
Location
Stayed in April 2024
Reviewed: 4 April 2024
Daniel
AustraliaRoom service beyond breakfast was expected. This was not the case for us and although there are many food vendors around, some times it is nice to just eat quality food privately in your room.
Location is perfect for food lovers. Great range of food to enjoy in an easy to access area. Easy to grab anything you need with a lot of local shops and decent storage in the suites.
Stayed in March 2024
Reviewed: 4 April 2024
Jacqueline
SingaporeThe sofa has not been cleaned, some disgusting blood stains.
Location, friendly staff
Stayed in March 2024
Reviewed: 3 April 2024
Mehdi
AustraliaThe rooms were clean and the staff were very helpful and friendly.
Stayed in April 2024
Reviewed: 2 April 2024
Dmitry
GermanyThe furniture seems to be very used, although it looks quite new.
The view and the location is amazing!
Stayed in March 2024
Reviewed: 1 April 2024
Tom
United KingdomLack of food/bar area
Size of room and facilities, location, layout of room, shower, very clean
Stayed in March 2024
Reviewed: 31 March 2024
Sydney
AustraliaOur room excellent view
Stayed in March 2024
Reviewed: 30 March 2024
Antoinette
AustraliaAircon keeps turning off. No oven for baking.
Amazing room! Staff were really nice. Very convenient location with Regent place just right next door.
Stayed in March 2024
Reviewed: 16 March 2024
Wendy
AustraliaAfter a long flight the staff were welcoming the suite was modern and clean with great views and facilities.
Stayed in March 2024
Reviewed: 14 March 2024
Haylez84
AustraliaThe location was superb, very central to both the city and Darling Harbour. Just a short stroll from both George St and Town Hall The bed was super comfy, and the view wasn't too bad either.
Stayed in March 2024
Reviewed: 10 March 2024
Hollie
AustraliaOccasionally you could hear the elevator and talking outside in the hallway.
Staff were friendly at check-in and checkout, and they made things very easy,. The room was perfect for a solo traveller, although you could hear the elevator and talking when it was quiet and occasionally loud traffic (I was on the 32 floor). Amenities were nice (the bathroom grout was black in some places) and the shower was free of mould. The bed was very comfortable and they have a pillow menu! Which I found amazing. Will definitely come and stay again.
Stayed in March 2024
Reviewed: 10 March 2024
Michelle
AustraliaStaff were extremely accommodating and polite. The hotel itself is very clean, modern and has everything you need for a nights stay.
Stayed in March 2024
Manchester, UK
Bogotá, Colombia
Novo Hamburgo, Brazil
Iwonicz-Zdrój, Poland
Littlehampton, UK
Seminyak, Indonesia
Saas-Fee, Switzerland
Pefkohori, Greece
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content