I don't know what happened with the tap in the shower room which I already turn off after finished but the tap is still dripping, and I found a dirty point on sofa.

I like staff, they are so nice and have service mind. they can keep my luggage before check-in time, and also did the early check-in and late check out for me. The location is not too bad, is quiet zone and have a convenient store opposite the hotel.

Stayed in February 2024

The shower cubicle was slippery. A safety grab handle is very important to avoid accidents.

Very nice harbour view. Exceptional customer service by the staff.

Stayed in March 2024

Good location. Friendly and helpful staff!

Stayed in March 2024

Toilet paper is of poor quality and boxed tissues in room need to be of a larger sized paper.

Breakfast was very good with a nice variety of food and drink.

Stayed in March 2024

Looking old and room needs an update

Great location

Stayed in March 2024

Nothing

Location, location, location!!!

Stayed in March 2024

Construction surrounds were a bit of a nuisance. Rooms need a bit of a revamp especially bathrooms!

Location I thought was great until we arrived & saw development in progress..so what I thought was assessable was not due to construction going on that was not pointed out on their website.

Stayed in March 2024

Room was subpar compared to the price paid.

Convenience and location.

Stayed in February 2024

Size of room was small. The shower leaked onto the bath floor. Minimal closet space.

Location was good. The happy hour was nice with a pleasant and helpful staff.

Stayed in February 2024

There was a large cockroach that ran out from under our bed, which was really unsettling. We spent the next three nights not wanting to leave our luggage open on the floor. there was also a large amount of mould under the beds, which was disgusting. there is also no shampoo or conditioner, just a 3 in one, face wash, shampoo/conditioner and hand wash. I promise you right now that something the cleans your hair does not clean your face. just felt a little lacking on the ammenities.

the staff were lovely and polite. they went out of their way to accomodate myself and my friends, as I work for Accor. I was pleasantly surprised with how easy it was to locate, and how central it was.

Stayed in February 2024

Room was very small and extremely over priced

The staff were wonderful and couldn't have been more helpful. Great location

Stayed in February 2024

It was generally clean but found a cockroach in the bathroom. Also after being given a long term carpark pass, we still had to pay an additional $65 when we left which was already paid for in the hotel stay.

It was close to everything in and around the city. Added bonus of the CNY fireworks right in front of the hotel was a bonus.

Stayed in February 2024

.

The location is perfect

Stayed in January 2024

Too basic, paid too much money

Location

Stayed in February 2024

For what we got room wise it should have been cheaper - city hotels only think upper class people travel, box room definitely not worth over $1500 for 2 nights. Lack of staff and slow service for bar and coffee. Ironing board broken. Bathroom needs upgrade.

Proximity to light rail, harbour, city centre, beds and pillows, bar when you could get a seat, view from our room exceptional, reception staff great.

Stayed in February 2024

It really needs an update. Place looks old and tired. Also dripping tap in shower

It was good location staff were nice.

Stayed in February 2024

Tv needs updating

Close to everything, buffet breakfast was good value

Stayed in January 2024

Price of twin room was more than I believe I booked on Booking.com @ $640? thought I booked it at $440? Big shock when $65 car parking on top?

Location suited due to attending Lunar New Year Dragon Boat Regatta. Reception person Peter was so pleasant and helpful

Stayed in February 2024

Ok

View bed was hard against the wall

Stayed in February 2024

The cost for 1 night but under that it is in the city and we stayed the Chinese New Year weekend.

The staff were friendly and helpful.

Stayed in February 2024

The night porter who greeted us. Not very welcoming. Staff need training . However one gentleman fixed all the wrongs and made what could have been a bad stay a memorable one. Thank you Dimi

Close to the Harbour and facilities

Stayed in February 2024

No drawers or storage in the room, don’t like living from a suitcase. The bathroom door stuck and not repaired after reporting it. No window to open in the bedroom. Only one useable electric socket in the room. No hand towels provided. Basic food menu

The location on Darling Harbour with proximity to the light rail

Stayed in February 2024

The carpets and fittings are tired and can do with a revamp

Location Excellent room was adequate and bed was good

Stayed in January 2024

The walls are paper thin so you can hear people on the next room. There was young children running in the hallway at 1am.

Stayed in February 2024

Shower was small

Great location

Stayed in February 2024