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Reviews of Novotel Lake Crackenback Resort 4.5 stars

1650 Alpine Way, via Jindabyne, 2627 Crackenback, Australia

#3 of 5 hotels in Crackenback

Guests' Choice

Review score

Based on 39 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.5

  • Comfort

    8.9

  • Location

    9.3

  • Facilities

    9

  • Staff

    9

  • Value for money

    7.7

  • Paid WiFi

    4.2

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Showing 1 - 41

  • Reviewed: 18 June 2018

    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Lake View (6 Guests)
    • Stayed 2 nights

    I sent the family away for the weekend. The husband and older children came back happy and relaxed. The location was perfect. They said that the staff were extremely helpful. It snowed a lot.

    Stayed in June 2018

  • Reviewed: 13 June 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 3 nights

    Was in unit 1 which was too close to the restaurant. Privacy was non existant as you could see straight through into the unit from the restaurant. Very noisey in the bedroom as there was a stream of people walking past. Window blinds mostly didnt work and kitchen needs a makeover very old and worn. Do not want to be put into apartments 1,2,3 or 4. People taking photos between unit and restaurant again very little privacy when just wanting to sit on the verandah. Also this unit limited the veiw around the lake.

    The resort is lovely with plenty to do

    Stayed in June 2018

  • Reviewed: 22 April 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 2 nights

    The setting of the resort is beautiful, you can do as many activities as you wish or just relax in the beauty. We thoroughly enjoyed our stay and we will be returning.

    Stayed in April 2018

  • Reviewed: 21 April 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 4 nights
    • Submitted via mobile

    Not much but be compliant - Colder nights in shoulder season but still had to prlurchase firewood (only provided free of charge in winter season).

    Access to trails and resort activities

    Stayed in April 2018

  • Reviewed: 17 April 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    Upstairs guests were very loud on our last night

    Great location very relaxing. The spa treatments were great. Restaurant at night was delicious and well priced. Breakfast was okay would be improved by including coffee! Lots of activities for the kids and great walking/riding trails

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 2 nights
    • Submitted via mobile

    The carpets were stained. The window and door seals were poor so they wind whistles through them all night, keeping us awake. The TV was tiny and reception poor. The price of WiFi at $10 per hour per day is highway robbery when paying $450 / night for accommodation

    The grounds are beautiful. Lots to do if the weather is good

    Stayed in April 2018

  • Reviewed: 30 March 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 2 nights
    • Submitted via mobile

    The resort is starting to feel a bit old and run down. The pool in particular looked very dirty. The formal restaurant was closed for a function. You're putting in more accommodation, I'd suggest another formal restaurant.

    View was fantastic and good family friendly activities - archery and canoeing. The casual restaurant was very nice for a drink in the afternoon.

    Stayed in March 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 3 nights

    A little dusty in places but nothing too bad. My only minor negative was the Alpine Larder restaurant. Given it was the Australia day long weekend and the place was so busy a bit more stock for lunch would have been good. By the time we'd got there (about 1:30 - 2pm) the place was still chock a block with plenty of people still coming but they'd sold out of so much.

    The location is lovely. The included buffet breakfast was handy before a long day mountain biking. The room had beautiful views overlooking the lake. You could tell it was an older room but still in very good condition. Beds and pillows were comfy. Shower was great - not one of those annoying super water saving things. Overall though a great place to stay.

    Stayed in January 2018

  • Reviewed: 8 January 2018

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 5 nights
    • Submitted via mobile

    Quite hot so accommodation required additional fans.

    Lots of different options for the whole family.Enjoyed boating, fishing, biking and the spa in in one location.Great place for adventurous children and also adults to relax with a glass of wine in the afternoon.

    Stayed in January 2018

  • Reviewed: 28 November 2017

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Lake View (2 Guests)
    • Stayed 4 nights

    Cereal and fruit selection at breakfast was humdrum. Cheap fruits - apple, melon - that don't mix well with cereal. No muesli. If they want to stick to the cheaper fruits, they could stew some apple or make a berry compote.

    The lake setting is beautiful. Sitting in the late afternoon sun on a private verandah, watching the bird activity on the lake was very relaxing. Lots of good bush walks in the vicinity.

    Stayed in November 2017

  • Reviewed: 11 November 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Lake View (2 Guests)
    • Stayed 3 nights

    A bit more information about the resort would have been good. Food options at the resort for dinner and lunch were indifferent. using the stove and dishwasher was a bit tricky - instructions could have been one pagers for each insead of having to read the manuals. Husband would have liked a spa- but not the fancy 'day spa.'

    Bed was very comfortable, there was no disturbance/noise from surrounding apartments. . Loved the ambience of the place - art/sculptings, opportunities for walks etc. The apartment was very comfortable.

    Stayed in November 2017

  • Reviewed: 23 September 2017

    • Family with young children
    • Three-Bedroom Apartment with Lake View (6 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    The keys were a little hit and miss with both our room and the entrance to the pool.

    We liked seeing the wild deer, kangaroos and wombats from our room. Location was great being just 20 minutes to Thredbo. We could see the snow capped mountains from the breakfast area which is beside the lake. The staff were very helpful and kind.

    Stayed in September 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 5 nights

    A couple of requests didn't make it to the hotel, if you have requests that are important to you, contact the hotel direct to confirm them (don't rely on comments being passed on via Booking.com). Would be good if there was some sort of shuttle arrangement to Thredbo (shuttle only goes to Perisher Ski Tube). Everything else was great.

    The apartments are a great size and well-configured for skiing holidays (drying room, etc). Very warm and cosy (love those heated floors in the tiled areas), also the included breakfast makes for an easy start in the morning. If you are skiing, highly recommend the onsite rental store Harro's. For those that aren't skiing, there are plenty of fun activities round the resort (archery, trampolines, swimming and more).

    Stayed in July 2017

  • Reviewed: 27 June 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Lake View (2 Guests)
    • Stayed 2 nights
    • Submitted via mobile

    A beautiful location for a quiet weekend away. The staff were friendly and went above and beyond to ensure we had a great stay. The day spa was amazing, we could have stayed for hours

    Stayed in June 2017

  • Reviewed: 18 February 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 2 nights
    • Submitted via mobile

    The spa wasn't open for our visit and the alpine larder closed the kitchen minutes before 8.00pm and were only offering pizzas on our second night. We had to eat in town instead.

    The food was delicious at the alpine larder and the activities were great fun.

    Stayed in January 2017

  • Reviewed: 11 October 2016

    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Lake View (6 Guests)
    • Stayed 2 nights

    We stayed in a 3 bedroom appartment and it was run down the shower screen fell off , the fly screen door on the from came off the runners and the washing machine dooor was extremely hard to close and then you had to pry it open.

    We have been coming to the resort at least twice a year for over 20years the breakfasts have always been awesome and we have always had an awesome time .

    Stayed in October 2016

  • Reviewed: 1 January 2018

    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment with Lake View (6 Guests)
    • Stayed 5 nights
    • Submitted via mobile

    Nothing

    Everything

    Stayed in December 2017

  • Reviewed: 24 October 2017

    • Leisure trip
    • Couple
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Food excellent activities great

    Stayed in October 2017

  • Reviewed: 22 July 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    Offering the room to be serviced if staying multiple nights. Would be expected for the cost.

    Friendly staff,great location to snow

    Stayed in July 2017

  • Reviewed: 8 July 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    It was very expensive for three nights.decor was a little old

    The friendliness of the staff

    Stayed in July 2017

  • Reviewed: 29 June 2017

    • Leisure trip
    • People with friends
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 4 nights
    • Submitted via mobile

    Poor room service

    Great location, beautiful property

    Stayed in June 2017

  • Reviewed: 14 May 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Lake View (2 Guests)
    • Stayed 2 nights
    • Submitted via mobile

    Room was a little tired. Needed to be freshened up

    Location was great. Nice & clean

    Stayed in May 2017

  • Reviewed: 8 April 2017

    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Lake View (2 Guests)
    • Stayed 3 nights
    • Submitted via mobile

    Booked a spa room but the spa was not working.

    Great location, essy to access to NP tracks. fantastic lake, balcony over the lake, peaceful.

    Stayed in April 2017

  • Reviewed: 21 February 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 4 nights

    our bed was terrible.

    great facilities great food at the 2 restaraunts.

    Stayed in January 2017

  • Reviewed: 30 January 2017

    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 4 nights

    Price was quite a lot for Summer season.

    Great facilities with lots to do. Comfortable spacious unit.

    Stayed in January 2017

  • Reviewed: 20 August 2016

    • Leisure trip
    • Family with older children
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 4 nights

    Nothing.

    Fireplace at night time is magical and loved seeing the wildlife on the property!!!

    Stayed in August 2016

  • Reviewed: 4 August 2016

    • Leisure trip
    • Group
    • Two-Bedroom Apartment with Lake View ( 4 Guests)
    • Stayed 2 nights
    • Submitted via mobile

    Dinner is not as good as use to be

    Comfort

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 16 February 2016

    • Leisure trip
    • Couple

    Attitude of one of the restaurant staff. It was as if we were putting her out by being there. Room had lots of cobwebs on some of the windows and we couldn't open the door from the bedroom to the balcony as the screen door was full of cobwebs and spiders. The balcony was in need of a good sweep and there wasn't any air conditioning.

    Lots of activities. Some of the staff. Breakfast was good.

  • Reviewed: 10 November 2015

    • Leisure trip
    • Group

    The meals at the Alpine Larder could have been tastier. The baked beans at breakfast were tasteless.

    The views from the unit were wonderful. The pool was conveniently located for us.

  • Reviewed: 22 September 2015

    • Leisure trip
    • Couple

    Catherine needs to understand the power of a smile and listening. Feed back form outlines concerns

    I left my feed back form with a lady by the name of Catherine on departure.

  • Reviewed: 9 June 2015

    • Leisure trip
    • Family with older children

    Pool very small and not too clean. Meals in Alpine Larder were poor and on the other choice had a private function on and shop closed early. Remote if you wanted alternative dining with a glass of wine.

    Setting, log burner in room, heated flooring in the bathroom, courtesy bus to snow tube.

  • Reviewed: 3 May 2015

    • Leisure trip
    • Couple

    The bed let the rest of the package down badly.External upkeep not to same standard as internal cleanliness

    setting magical;lodges on Lakefront well designed.Internal cleanliness very good

  • Reviewed: 16 March 2015

    • Leisure trip
    • Group

    Had just had a fall and had a bit of trouble with the steps up to the unit.

    The Staff welcome and helpfulness at desk and restaurant. Loved the Alpine Larder for dinner. Love the pool and walks.

  • Reviewed: 1 March 2015

    • Leisure trip
    • Couple

    All good

    The unit was perfect, restaurant excellent, breakfast delicious and the location couldn't be better. Lovely walks straight out your front door. We will definitely be back.

  • Reviewed: 8 May 2016

    • Leisure trip
    • Couple

    Loved the lake and balcony

  • Reviewed: 27 January 2016

    • Leisure trip
    • Couple

    Nothing

    Fabulous location and facilities. General ambience.

  • Reviewed: 23 October 2015

    • Leisure trip
    • Solo traveller

    Was all good

    Great location and plenty to do. Room very spacious

  • Reviewed: 18 October 2015

    • Leisure trip
    • Family with young children

    Room service food portions very pricey for what you get . Very small meal for the price very dissapointing

  • Reviewed: 16 August 2015

    • Leisure trip
    • Couple

    No room service for the dinner.

    Good location, clean & sufficient facilities.

  • Reviewed: 12 May 2015

    • Leisure trip
    • Group

    Staff were not helpful. The apartment was old and nothing like the photos. Very disappointed.

    the location was beautiful.

  • Reviewed: 24 March 2015

    • Leisure trip
    • Family with older children

    Great place to relax and enjoy the many out door activities. The family had a great time and we will be back.

There are also 10 reviews without text. These impact the overall review score.

Showing 1 - 41

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