65 Queens Road, Albert Park, 3004 Melbourne, Australia
#168 of 206 hotels in Melbourne
Guests' ChoiceBased on 1807 hotel reviews
7.1Cleanliness
7.7
Comfort
7.7
Location
8.3
Facilities
7.5
Staff
8.2
Value for money
7.2
Free WiFi
7.6
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End of dialog contentReviewed: 15 April 2024
Ebani
AustraliaRestaurant menu variety.
Location, cleanness
Stayed in March 2024
Reviewed: 14 April 2024
Thomas
Australiagreat breakfast
Stayed in April 2024
Reviewed: 12 April 2024
Sarah
AustraliaThe air conditioning system seemed very outdated could use with an update maybe?
The beds were comfy. Great view of the lake and the staff were very friendly and also very helpful! We had a few things we needed help with and they didn’t hesitate to go above and beyond. They were able to source transportation to and from a local concert for us also!
Stayed in March 2024
Reviewed: 10 April 2024
Colleen
AustraliaLocation
Stayed in March 2024
Reviewed: 9 April 2024
Kesav
AustraliaOld carpet
Stayed in March 2024
Reviewed: 8 April 2024
Melanie
New ZealandGreat location
Stayed in February 2024
Reviewed: 6 April 2024
Stacey
AustraliaOn arrival at 5:30pm we waited 20+ minutes for someone to inspect the room before we could check in. This meant we missed the start of our function upstairs that started at 6pm. The kettle in our room didn’t work and we couldn’t call down to front desk so had to go down to ask for another. We were told they would bring one right up. We had to go remind them 40 minutes later and were then brought another kettle growing some sort of black mould inside.
The staff were nice.
Stayed in March 2024
Reviewed: 6 April 2024
Tracey
AustraliaThe cost of parking, $25 every time u exit
The facilities
Stayed in April 2024
Reviewed: 5 April 2024
Krisztian
AustraliaThere was rubbish under the bed, aircon didnt work properly, they said I could use my bond to pay my parking. They took the money out of my card and ended up paying bond back.
The swimming pool and spa, staff were lovely.
Stayed in April 2024
Reviewed: 4 April 2024
Tim
AustraliaRoom service food was average. Ordered a bottle of wine but received an open bottle which had obviously been topped up. Not what I’d expect when paying $60 for a local $20 bottle of wine.
Clean, neat, good location, good value.
Stayed in April 2024
Reviewed: 29 March 2024
Hailey
New ZealandObviously the mercure side seems to be more budget than the Pullman side. But even then would’ve bee. Great for them to refurbish the Mercure side. Carpet was very outdated, room was also outdated along with the bathrooms. Just everything needs to be updated.
We really liked the fact that it was literally across the street to Albert Park where we went to the formula 1. Super close to the CBD. Stay was comfortable.
Stayed in March 2024
Reviewed: 28 March 2024
Claire
AustraliaIt wasn’t super clean and it was quite stark. It could really use a spruce up and maybe some pictures on the walls
Best breaky we’ve had in ages! Pool was a great temperature. Comfy bed.
Stayed in March 2024
Reviewed: 23 March 2024
Lynette
AustraliaPerfect location for easy access to the F1 Grand Prix at Albert Park
Stayed in March 2024
Reviewed: 23 March 2024
Donna
Australiapillows
Stayed in February 2024
Reviewed: 22 March 2024
Rebecca
AustraliaAfter a huge day of swimming at MSAC, my daughter and I ordered room service to make things easy (have stayed here before and did the same), but it was quite a mess. Money taken out, no order received. Eventually I had two men arrive at our room asking to see the sure I’d ordered it from (it was correct) and I showed them the money already taken out. It was lovely that they apologised and told me that the order would be reimbursed due to the inconvenience. This never happened.
Location is great. Staff are excellent and professional
Stayed in March 2024
Reviewed: 19 March 2024
Emily
AustraliaNo where to charge phone near bed/bedside
Amazing location
Stayed in March 2024
Reviewed: 18 March 2024
Nicholas
AustraliaKept closing bar too early. Was at a conference and each time the 400pkus ppl would finish and go for a drink they close the bar. It’s not hard to look at your events and staff properly They lost a lot of money due to poor staffing. Also, coffees in the morning were unbelievably slow every day. Very poor
Rooms were well kept
Stayed in March 2024
Reviewed: 16 March 2024
Claire
AustraliaAir conditioning struggled in my room, to stay cool even when out on the lowest setting. Size of coffee cups in bed room were too small for me.
Breakfast was good. Wish that the juice and coffee cups were bigger. Staff friendly and helpful. Room was comfortable.
Stayed in March 2024
Reviewed: 14 March 2024
Kenneth
AustraliaNot much
About standard in my experience
Stayed in February 2024
Reviewed: 14 March 2024
Deanna
AustraliaNot much around to do or eat
Was good for the purpose of our stay
Stayed in March 2024
Reviewed: 14 March 2024
Carolyn
AustraliaBedside tables had not been wiped down, you could see spills on the surface.
Location, proximity to Alfred hospital. Bed was very comfortable.
Stayed in March 2024
Reviewed: 13 March 2024
Amelia
AustraliaThe air conditioning in the room was faulty and it was a hot weekend. 35*+ Ordered Breakfast room service, ordered eggs your way on toast. Asked for scrambled eggs - well done - and they came up runny and almost cold.
Room was clean and tidy and reception area was very modern and lovely.
Stayed in March 2024
Reviewed: 10 March 2024
Emma
AustraliaPrice of food and drinks. Time it took to receive pre-ordered room service. How early the bar and room service closed. Price of parking for guests staying at the hotel.
Price of the room was good (though we booked in advance) and the room was clean and very spacious.
Stayed in March 2024
Reviewed: 10 March 2024
Anna
AustraliaThere was no air-conditioning or even a fan in the room! Made the room very hot and stuffy. Especially in 38 degree heat and got quite uncomfortable to sleep in.
Location was good, we stayed at this hotel because that's where the event was being held. Close to a couple takeaway shops that I was able to walk to!
Stayed in March 2024
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