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  5. Reviews of Fairmont Resort & Spa Blue Mountains MGallery by Sofitel

Reviews of Fairmont Resort & Spa Blue Mountains MGallery by Sofitel This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

1 Sublime Point Road, 2780 Leura, Australia

#41 of 69 hotels in Leura

Guests' Choice

Review Score

Based on 2538 hotel reviews

7.7

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8.1

  • Location

    8.9

  • Facilities

    8.0

  • Staff

    8.4

  • Value for money

    7.3

  • Free Wifi

    8.3

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: October 31, 2024

    8.0
    Relaxing and can’t wait to come back with the family
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The hot water in room was not working properly and tv

    Really enjoyed the hotel as a whole experience

    Stayed in October 2024

  • Reviewed: October 31, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Standard King Room
    • Stayed 4 nights
    • Submitted from a mobile device

    some facilities were not available at the time

    location and buffet breakfast, whiskey bar, spa, pool and gym

    Stayed in October 2024

  • Reviewed: October 29, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Deluxe King Room with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    Most facilities are were closed

    Location

    Stayed in October 2024

  • Reviewed: October 29, 2024

    7.0
    We loved our stay. Kids had so much to do. Please renovate the bathroom. then its five star :)
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night

    I think the bathroom needs renovation now. something was pealing off the toilet seat.

    loved there were so many things to do for kids.

    Stayed in October 2024

  • Reviewed: October 27, 2024

    9.0
    Beautiful venue, fantastic bed and a wonderful short time away
    • Leisure trip
    • Travelers with friends
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Some staff were very rude and unhelpful. And often looked at us like we were pain in the backsides for asking anything at all.

    It was an excellent venue with lots to do. I will definitely be bringing my kids back.

    Stayed in October 2024

  • Reviewed: October 27, 2024

    9.0
    Pleasant stay. Relaxing.
    • Leisure trip
    • Couple
    • Superior King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Only really can say bathroom, stronger shower head, and water splash under the screen onto the toilet. Nothing major.

    So much to do at one location, no real need to leave. Staff are super friendly. We went as a weekend away from the kids. Had a easy dinner of pizza, and chilled walk about the premises. Very relaxed atmosphere, even with a lot of kids around. Close to Leura if you want to go out. Lots of choice for the buffet breakfast, which had a lovely view. Definitely love to go back with our kids, think it would be a great place for them. But I would consider going without too.

    Stayed in September 2024

  • Reviewed: October 27, 2024

    8.0
    Pleasant. Lovely outlook. Good activities available for families.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    Difficulty parking.

    Lovely grounds.

    Stayed in October 2024

  • Reviewed: October 26, 2024

    8.0
    A good hotel for a short break. But wall are very thin and you can hear the next room quite clearly.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night

    Walls are thin. Neighbour were very loud till late.

    Staff at breakfast was friendlly, breakfast was good.

    Stayed in October 2024

  • Reviewed: October 25, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Courtyard Room with King Bed
    • Stayed 2 nights
    • Submitted from a mobile device

    Very over priced. Room servicing was laughable

    Interconnecting rooms and facilities were great for a family with young kids

    Stayed in October 2024

  • Reviewed: October 24, 2024

    7.0
    Good
    • Leisure trip
    • Couple
    • Superior Courtyard Room with King Bed
    • Stayed 3 nights
    • Submitted from a mobile device

    Definitely not a couple stay, there are no adult only areas and children run riot, even up and down the stairs and through the dining room whilst playing chasings. I felt sorry for the staff trying to dodge with meals and drinks, they obviously cannot say anything.

    lovely location and views. Great facilities for families, travelling as a couple the whiskey bar was a saving grace, it should be open all day.

    Stayed in October 2024

  • Reviewed: October 24, 2024

    8.0
    Would stay there again.
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Having a bad knee. It was very get in and out of bath to take a shower.

    Was very quiet. Spacious. The gardens were lovely. Staff very friendly and experienced.

    Stayed in October 2024

  • Reviewed: October 23, 2024

    9.0
    Amazing family friendly resort!
    • Leisure trip
    • Family with young children
    • Standard Queen Room with Two Queen Beds
    • Stayed 2 nights
    • Submitted from a mobile device

    just that the shower water pressure wasn't that great, but this was a minor, but stronger pressure would be great though.

    the rooms were nice, comfortable, there was so much for families to do! breakfast buffet was so good, glad we added that to our stay. loved how there was a chromecast feature as our children loved to watch telly when we'd go back to the room. everything was so good!

    Stayed in October 2024

  • Reviewed: October 22, 2024

    9.0
    I would stay again! Beautiful place!
    • Business trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Shower pressure was terrible

    The location and the very accommodative staff

    Stayed in October 2024

  • Reviewed: October 22, 2024

    8.0
    Beautiful spot to visit
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Rooms and facilities were dated

    loved the location and the lobby was beautiful.

    Stayed in October 2024

  • Reviewed: October 21, 2024

    9.0
    Great for families
    • Leisure trip
    • Family with young children
    • Superior Courtyard Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    Asked for a cot, got it approved, but didn't end up with one! Restaurant was short staffed, so there were so many tables that weren't cleaned. Rooms aren't that quiet, you can hear your neighbours.

    Loved all the activities that you can do as a family. Really fun and different to what you get in Sydney. Restaurant staff were lovely.

    Stayed in October 2024

  • Reviewed: October 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Courtyard Room with King Bed
    • Stayed 1 night
    • Submitted from a mobile device

    They don’t keep at least a one water bottle in the room. Had to pay extra for water battles. Has to pay extra for every activity in the hotel premises except for the pool.

    Beautiful location Good breakfast buffet Overall facilities good Friendly staff

    Stayed in October 2024

  • Reviewed: October 19, 2024

    8.0
    Brilliant getaway, 2 days felt longer in the best possible way
    • Leisure trip
    • Couple
    • Standard King Room
    • Stayed 1 night
    • Submitted from a mobile device

    The resort is working on better soundproofing for the rooms

    The location and space around the resort is awesome, the breakfast was great, pool area really excellent

    Stayed in October 2024

  • Reviewed: October 19, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    The smell of smoke as soon as you enter the lobby/eating areas of the resort , at any time of the day. Wish the rooms were soundproof.

    Great facilities. Children are well catered for. Location and staff were great.

    Stayed in October 2024

  • Reviewed: October 17, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 1 night

    Food options

    Place offered lots of activities for the kids

    Stayed in October 2024

  • Reviewed: October 16, 2024

    9.0
    A happy evening in the bar area, great sleep in great beds, early swim in quiet pool was perfect
    • Leisure trip
    • Couple
    • Standard Queen Room with Two Queen Beds
    • Stayed 1 night
    • Submitted from a mobile device

    Slightly tired feel to our room on second floor

    Stunning location, a real surprise . Pool was excellent and spotless..

    Stayed in October 2024

  • Reviewed: October 15, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of staff slightly useless Pool area needs a lot of TLC got out as very dirty and didn’t want to get ill Good good but hard to get into restaurant.

    Good locations

    Stayed in October 2024

  • Reviewed: October 14, 2024

    8.0
    Not to be missed, will stay again!
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Housekeeping was disappointing - not upto the mark, should be looked into for quicker turnaround to guest requests as well as better cleaning of the rooms.

    The resort is amazing, a fantastic place for kids and families with so many activities alongwith good food and hospitality. Plus a heated indoor pool, spa, arcade with games, maze, movie theatre, train rides and many more. Great staff!

    Stayed in October 2024

  • Reviewed: October 14, 2024

    8.0
    A nice getaway in a fun filled resort
    • Leisure trip
    • Family with young children
    • Superior King Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Property is abit tired…pool area is not clean especially during heavy traffic. Breakfast is plentiful but quality is not the best

    Lots of amenities and facilities for kids

    Stayed in October 2024

  • Reviewed: October 14, 2024

    9.0
    Great family getaway.
    • Leisure trip
    • Family with young children
    • Superior Queen Room with Two Queen Beds
    • Stayed 2 nights

    Amazing activities during school holidays, plan to stay onsite as much as possible.

    Stayed in October 2024

Showing 1 - 25

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