Very dark rooms.. a cold sort of place .. the woman I dealt with on reception was totally uninterested.

Good position

Stayed in June 2023

I like to speak with staff not have to use a device

I found a very expensive establishment lacking in value for money

Stayed in June 2023

A part from the room not being ready well Into 2:30 with a 2pm check in, there was awful construction noise once I got to the room so we were moved. We then were moved to a downgraded room, only to be interrupted twice with cleaning staff and hotel staff(or a guest still unsure) and walked in on, on both occasions without a knock at the door!!! For the price we paid, and the name QT has, I expected an exceptional hotel. It was disappointing and I will never stay there again.

breakfast was the stand out and the bar

Stayed in June 2023

we had an adjoining room with door in between and could hear all the noise next door at 3.30am for a couple of hrs , could not sleep, it was terrible. we were forgotten about at breakfast, had to ask to have our order take a after 20mins. Waited another 35 and then asked where our breakfast was and they had not put order through to the kitchen and did not seem to bothered about the inconvenience and huge amount of time wasted. We had to leave with no breakfast. Very dissatisfied.

Rooftop bar is good

Stayed in June 2023

dark rooms, temperature control difficult- got too hot!

handy location, clean & reasonably comfortable

Stayed in April 2023

I called the front desk because we were woken up at 4 am by very loud "adult noises" happening from outside our room. An hour and a half later we were still kept awake and "adult sounds" still happening. We called the second time to complain and both times the staff acted nonchalant. No apology once or offer of remedying the situation. Bad customer service. Noone followed up. Stayed 3 nights during Easter weekend. Will never stay at a QT again.

Great location

Stayed in April 2023

It was overpriced, and customer service was just okay. For a 5 star hotel, we also expected some complimentary water, slippers and toothbrushes/toothpaste.

Overall it was a pleasant stay. Rooms were nice and clean, and the included breakfast was delicious.

Stayed in April 2023

The noise from the construction site over the road really tarnished my stay. I was not made aware of the construction noise prior to my stay and not even at check in. The noise went past 8pm on the Friday night I stAyed. When I called to complain about it I waited on the phone for 6 minutes before anyone at reception would take my call. The man at the desk said it was exceptionally late and that he had been trying to contact the council. Nothing was offered to me. I paid full price for a room that was totally noise polluted. The banking and drilling and machinery noise started at 8am. So no sleep in. It’s really disappointing. I wouldn’t recommend staying here while the construction site is active. Shame because it’s a beautiful hotel.

The room is well equipped and modern. Loved the Kevin Murphy products.

Stayed in May 2023

My room was not very sound proof and I could hear the guests next door. Lets just say I heard what I really wish I hadn't.

The room was spacious and location was convenient.

Stayed in April 2023

The bathroom had see through glass walls. From the room you could see into the bathroom (particularly the shower) which was completely inappropriate for a twin share room. This made me very angry and for this reason I will never stay in a QT hotel again.

The beds were extremely comfortable and the room was spotless. The staff were also lovely.

Stayed in May 2023

Cold, empty concrete rooms, no soul

Location

Stayed in April 2023

Incredibly annoying music everywhere from lobby to lift, sometimes hearing two different obnoxious pop songs at the same time depending on where you are. Basic.

comfortable room and bed

Stayed in March 2023

unfortunately, and taking into account they were busy, Hotel staff were not super welcoming, in fact, aside from a room attendant removing a cot in our room (who was lovely) and restaurant staff (who were amazing) reception & guest services were almost unwelcoming & not really in a mood to help out…

have stayed previously and staff were amazing, last time…

Stayed in April 2023

The stay was OK however we have just received a charge for drinks from the mini bar that we did not consume We did not consume drinks from the mini bar as we considered them overpriced and purchased drinks away from the premises and drank them in our room If we took drinks from the mini bar we would have paid for them

Stayed in March 2023

the room was very noisy with lots of yelling from the street.

Stayed in March 2023

bed mattress extremely soft

size

Stayed in March 2023

no parking on property

rooms were clean

Stayed in January 2023

Having said the above, the staff at QT Melbourne were a letdown compared to QT Newcastle and QT Sydney. Cold, unwelcoming and abrupt. This was only isolated to the restaurant during breakfast. Over the 3 days we stayed. There was little to no spoken words except "are you ready to order", and "can I get you something to drink". Even when trying to engage in conversation it was very clear no-one was interested.

QT is my favourite hotel brand. The style, vibe and staff are generally brilliant.

Stayed in March 2023

Location ws close to where we were spending most time.. Very quiet.

Stayed in March 2023

No room service provided - not what you would expect for a $800 per night room. Also for a room this expensive, being on only the 2nd floor was a little disappointing - but manageable. Just not being able to have the room serviced properly was disappointing and the lack of service to remedy this.

Great open plan room design and style, comfy bed, great to have included amenities for the bath. Great location and good included breakfast. Friendly staff, and the lone night facilities manager who tried to help us when our room was not made up was very helpful and did the best he could to make it up for us.

Stayed in March 2023

Air conditioning didn’t work for 24 hrs; room was small despite being a King Deluxe. Not much cupboard space.

Location and staff were excellent.

Stayed in March 2023

The TV had a weird blue spot and the sound was muffled. The streaming kept dropping out in the middle of shows.

Stayed in March 2023

pillows on offer were too high and we didn’t know there was a pillow menu . ceiling felt too low in our room

location, staff and vibe

Stayed in March 2023

disappointed to hear so much outside noise in our room; only low lighting options

location, style, staff

Stayed in February 2023

We had reserved an Executive King Room. I had requested a quiet room at time of booking and I received a message from the hotel to say this could be accommodated. Upon checking in, we found the allocated room was directly opposite the elevators and faced the street . The street noise at night was rough and despite double glazing it did not make for a good nights sleep. Next day we were moved to a deluxe king on the side of the building. The walls between rooms are not adequately sound proofed and we were woken each night by people in adjoining rooms coming in late and playing music , talking loudly and at 4.30am one morning by their coffee machine and TV

Location do eat out in the city, sight see, access to galleries, Chinatown is excellent

Stayed in February 2023