Southgate Avenue, Southbank, 3000 Melbourne, Australia
#17 of 205 hotels in Melbourne
Guests' ChoiceBased on 1736 hotel reviews
8.9Cleanliness
9.3
Comfort
9.3
Location
9.7
Facilities
9.1
Staff
9.6
Value for money
8.4
Free WiFi
8.5
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End of dialog contentReviewed: 30 November 2023
Ben
AustraliaLocation and extremely helpful staff
Stayed in November 2023
Reviewed: 21 November 2023
Nindya
SingaporeBreakfast menu can be quite repetitive nevertheless sufficient. Housekeeping team varies; some did an excellent job some left stuffs behind untouched. Parking area is a bit tight space, mindful that there are residents living in the apartment as well so park according to the instructions. Though from outside looks a bit tired so abit of facade work should be done I feel :)
Location right at the heart of Southbank, easy parking within the hotel apartment itself (very secure I must say), clean facilities, very comfortable and sufficient breakfast. We felt really right at home. Staff were on 24/7, which is great and very helpful too. Kudos to all Quay West Suites reception team!
Stayed in November 2023
Reviewed: 20 November 2023
Grant
AustraliaThe room was obviously a penthouse in the residential section. It’s in need of an update. Things looked a little tired
The location was perfect and the room had more than enough space
Stayed in November 2023
Reviewed: 13 November 2023
Helena
New ZealandDry clean and tidy
Stayed in November 2023
Reviewed: 11 November 2023
Claire
AustraliaI think a bit overpriced for the look of room and bathroom
Location is great
Stayed in November 2023
Reviewed: 4 November 2023
Carolyn
AustraliaNothing I can think of.
I had no issues at all. Location - great, room - lovely, staff friendly and helpful. Was able to leave my bags at the hotel until late afternoon, as I was catching the 6pm train. Will be staying again in early December 2023.
Stayed in October 2023
Reviewed: 1 November 2023
Jenny
AustraliaNothing
Location was fantastic. So close to Hamer Hall and South Bank precinct and a great upgrade as well!
Stayed in October 2023
Reviewed: 31 October 2023
Craig
Australiathe view was not the best
every thing was really good
Stayed in October 2023
Reviewed: 30 October 2023
Lisa
AustraliaBreakfast
everything
Stayed in October 2023
Reviewed: 30 October 2023
Violet
Australiathere was a pile of hair on the shower wall which was a bit gross- other than that highly recommend
It was all very good
Stayed in October 2023
Reviewed: 28 October 2023
Jane
AustraliaI would have preferred more weights machines in the gym.
My room was ready early. This was super helpful as I was able to drop my bags and get settled after an early flight to then visit a client. So appreciative of this flexibility. Also the staff on the desk on Saturday night were so accommodating when I asked them to take a few photographs for me and book a taxi. I would definitely recommend this hotel and stay again.
Stayed in October 2023
Reviewed: 23 October 2023
Robert
AustraliaAll good
The staff were fantastic, from check in to check out. This is not our first time and will not be our last. The room was clean and the bed was very comfortable. Thank you to all
Stayed in October 2023
Reviewed: 23 October 2023
Viv
AustraliaNil
Fabulous spot for a city stay . The one bedroom apartment was amazing with a stunning view of city skyline . Staff were super friendly and breakfast was delicious. Highly recommend
Stayed in October 2023
Reviewed: 22 October 2023
Corinna
AustraliaSome basic supplies in our room like a complimentary jug of drinking water and ice in the freezer would have been a nice touch. Mini bar was pretty overpriced. For the cost, I would have preferred the streaming apps on the TV were available for guests to use their own log in accounts and access something more than regular national TV.
Our room was excellent. Very spacious and comfortable. The kitchen was good though we didn't use it as we were only there for 2 nights and preferred to eat out. Breakfast was very good. Spa and pool were both very good.
Stayed in September 2023
Reviewed: 21 October 2023
Fatucha
AustraliaNothing, I really don't know.
Close to everything, cafes, restaurants, shopping malls, and the Yarra River.
Stayed in October 2023
Reviewed: 21 October 2023
Li
AustraliaDidn't get the view, however
The spaciousness of the upgrade to a 1 bedroom was lovely and appreciated.
Stayed in October 2023
Reviewed: 17 October 2023
Brian
New ZealandNo room service or evening restaurant on Sunday or Monday.
Location and view from room.
Stayed in October 2023
Reviewed: 16 October 2023
Bianca
AustraliaWe liked everything.
Wonderful staff, great view, clean rooms and great food!
Stayed in October 2023
Reviewed: 15 October 2023
David
AustraliaFantastic location and the suite layout made for a very comfortable stay. Very helpful and friendly staff
Stayed in October 2023
Reviewed: 8 October 2023
Nick
AustraliaWe thought that the breakfast restaurant was very average (food and disorganised).
Our 2 bedroom, 2 bathroom apartment is as very spacious and clean.
Stayed in October 2023
Reviewed: 7 October 2023
Michelle
AustraliaLocation and amazing staff
Stayed in September 2023
Reviewed: 2 October 2023
Steven
AustraliaCar parking was expensive compared to other hotels/serviced apartments in or close to Melbourne CBD.
Loved our stay at Quay West, received a lovely upgrade to our original booking which made our stay even more comfortable. Beds were comfortable, included breakfast was delicious. Loved the spa and pool. Staff were exceptionally friendly, would definitely stay again.
Stayed in September 2023
Reviewed: 27 September 2023
Tracey
AustraliaBreakfast was great! Could have early check in- fantastic. Room upgrade- amazing!
Stayed in September 2023
Reviewed: 24 September 2023
Laura
AustraliaNothing to not like
It cleanliness, and opulence.
Stayed in September 2023
Reviewed: 21 September 2023
Tahra
AustraliaThat they didn't have Aus star in the bedroom.
The ambiance of the Hotel and how we were greeted. We enjoyed it so much we'll come back again.
Stayed in September 2023
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