627 The Esplanade, Urangan, 4655 Hervey Bay, Australia
#39 of 58 hotels in Hervey Bay
Guests' ChoiceBased on 2537 hotel reviews
8.2Cleanliness
8.6
Comfort
8.6
Location
8.6
Facilities
8.4
Staff
9.0
Value for money
8.1
Free WiFi
8.3
Real Bookers. Real stays. Real opinions.
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End of dialog contentReviewed: April 15, 2024
Denise
AustraliaCoffee machine broken.😑
Room was clean and comfortable with poolside availability Breakfast was delicious and staff bubbly and helpful. .
Stayed in April 2024
Reviewed: April 11, 2024
Chris
AustraliaMore of a motel feel, food in restaurant was average. Nowhere near beaches and main tourist areas of Hervey bay, have to drive to these locations
Friendly staff, prices reasonable,
Stayed in April 2024
Reviewed: April 10, 2024
Marcia
AustraliaI did not know that we were going to get a room on the 1st floor - would have preferred ground floor but was not asked at the time of booking for a preference - that would have been nice as we are not as young as we used to be. When we came back to the hotel at 11.30pm there were no parks in the secure parking - we had a large amount of very expensive music equipment in our vehicle and had to park it unsecured on the street - would be nice to be able to reserve a parking spot
The room was great - comfortable bed and a seat in the shower - lovely
Stayed in April 2024
Reviewed: April 8, 2024
Matthew
AustraliaDated bathrooms and overall decor
Proximity to the Marina and walkable distance to the Pier. Rooms are spacious and quiet, comfy bed and surprise with the free movies included.
Stayed in April 2024
Reviewed: April 7, 2024
Ashwny
AustraliaNA
everything was great
Stayed in March 2024
Reviewed: April 5, 2024
Jarvie
AustraliaPillows
Location, the rooms with balcony
Stayed in April 2024
Reviewed: April 5, 2024
Tracey
AustraliaRestaurant food was nice, but all engagement with staff was very rushed. It was the Easter long weekend.
The pool was lovely, and quite large with nice separated areas for children. Secure underground parking (limited) with plenty of on street parking. Our room was a good size with everything we needed. The receptionist staff were fantastic, particularly Montana, who was friendly, efficient and professional at all times, regardless of how busy.
Stayed in March 2024
Reviewed: April 2, 2024
Vanessa
AustraliaTwin door entry and no cupboard for storage of Iron and other items.
Comfort bed
Stayed in March 2024
Reviewed: April 1, 2024
Alison
AustraliaAnts everywhere. Smelt mouldy. And ridiculous that pool hours were til 10pm. Noisy people in and around pool area
Location was good. Staff were friendly
Stayed in April 2024
Reviewed: March 31, 2024
Dawn
AustraliaRooms need updating. The outdoor furniture needs replacing .Car parking is an issue when hotel is full.
Great location fantastic staff. Swimming pool is excellent and great that you can go from your room to the pool.
Stayed in March 2024
Reviewed: March 30, 2024
Bradley
AustraliaFood (room service) was not great.
Room was good - Pool was great.
Stayed in March 2024
Reviewed: March 30, 2024
Bradley
AustraliaThe biggest negative of the whole stay was the food in the restaurant was honestly awful. It was very expensive for what you got and very badly done. One night we ordered room service for the kids and it was a very long wait and not great when it arrived. And they sent the wrong things up. The "Free welcome cocktail" was honestly terrible and a waste of our time. The drinks in general were horrendous. I will happily pay top dollar for a cocktail, but the drinks we paid for thinking there would be an improvement were cheaply made, badly executed and quite pricey would not recommend the dining unless they get a new chief and bar staff. I honestly got some very odd, over priced food that was just bad.
We could see the water and the island from the balcony. We liked the room, however there were not enough pillows and they were not very good quality. The bed and room overall were great for a family, a big space. The room was neat and tidy and the cleaning of the room was done well, every day we were there. On the downside the bath broke while we were using it. The staff did come however it was over an hour wait but this was a Sunday night and they were very friendly fixing it. The pool is beautiful and warm, the kids loved the spa in the pool area. A great space for everyone. The sofa bed for the kids was not set up to spite us putting them on the booking. It would have been nice if it was ready to go for the kids, as we had called the hotel to let them know we would be a late check that day in due to an accident on the highway. We booked x2 rooms and my Mum and her partner were very happy with there's. Be advised if you are wanting to walk around town you will need to drive. We however were very happy with the dining options around the marina. It was a great location for the tour to K'Gari! We also did a boat trip out of the marina and that was amazing, you can walk to the marina and that made it very easy for us.
Stayed in March 2024
Reviewed: March 29, 2024
Dianne
AustraliaNothing to dislike here
Great location, friendly staff and great food at restaurant
Stayed in March 2024
Reviewed: March 23, 2024
Nicole
Australiadisappointed with food advertised at Smokey Joes' Restaurant. Rib Fillet didn't appear to be Rib Fillet and seafood topper advertised Moreton Bay Bug meat but we got mussels instead which we hate and would not have ordered that meal. Music in Smokey Joes that night however was amazing.
Room was nice, pool was good and didn't eat breakfast there so can't comment on that.
Stayed in March 2024
Reviewed: March 19, 2024
Geoffrey
AustraliaNot much. All good
Location and hotel were great
Stayed in March 2024
Reviewed: March 17, 2024
Jackie
AustraliaTV did not have Foxtel - I had to watch my favourite NRL team play using my laptop
pool and room were nice and access to the pool and facilities were good. close to Boat Harbour club
Stayed in March 2024
Reviewed: March 15, 2024
Janet
AustraliaComfortable, spacious and clean apartment and they kindly let us have early check in and late check out. Staff were helpful. Nice to be near Esplanade walk and harbour restaurants but need a car to get to shops.
Stayed in March 2024
Reviewed: March 10, 2024
Lee
AustraliaNothing
Location and style
Stayed in March 2024
Reviewed: March 6, 2024
Sharon
AustraliaWe loved the pool and the apartment and the staff at front desk were amazing
Stayed in March 2024
Reviewed: March 4, 2024
Don
AustraliaThe restaurant menu has scope for improvement. Being an ocean coast resort, the seafood menu is very limited. Also given there are flying in guests, restaurant should be open at least till 9 pm. Breakfast choices should also be introduced rather than the $25 ‘All you can eat’ menu.
Value for money. Comfortable stay.
Stayed in March 2024
Reviewed: March 2, 2024
Kathy
AustraliaExtremely comfortable bed. Well laid out apartment overlooking the pool. Relatively quiet for a big complex. Great breakfast
Stayed in March 2024
Reviewed: February 29, 2024
Anna
United States of AmericaRoom was not comfortable, it was partially in the basement, the window was small. The bathroom wasn’t comfortable as well. The whole place felt run down. The parking was almost to park.
The room was ready.
Stayed in February 2024
Reviewed: February 27, 2024
Marion
AustraliaThe restaurant was closed so we could only use the room service option or sit outside with our meal. So there was not much atmosphere. The bathroom vanity space was very limited and the shower was over a very deep bath which meant access was not easy.
Location was good, the suite was spacious and well equipped. Clean and comfortable. Ample parking.
Stayed in February 2024
Reviewed: February 23, 2024
Mandy
AustraliaDidn't adjust to bed matress too well lol
Stayed in February 2024
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