41-47 Digger Street, 4870 Cairns, Australia
#60 of 75 hotels in Cairns
Guests' ChoiceBased on 1610 hotel reviews
7.0Cleanliness
7.3
Comfort
7.4
Location
7.8
Facilities
7.2
Staff
8.0
Value for money
7.6
Free WiFi
8.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1–10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We're currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate "subscores" in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money, and free Wifi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: March 27, 2024
Rosemary
AustraliaCleaning needs to be more thorough. Dirty marks on walls and grime around base of taps in bathroom. The ceiling fans were dirty and only worked on high in sleeping area.
Location close to hospital and airport. Kitchenette facilities and eating area.
Stayed in March 2024
Reviewed: March 16, 2024
Julie
AustraliaNo breakfast option.
Good location. We were overnighting before a flight the next morning. The kind manager dropped us at the airport. Nice pool.
Stayed in March 2024
Reviewed: March 14, 2024
Linda
AustraliaI just wish the jug that was in the cupboard was filled with cold water in the fridge on arrival.
Very close to esplanade, food and train & coach. We were able to leave our luggage there @ 9:30am while we went sight seeing all day. Reception was so helpful with everything. Room layout was awesome, 2 double beds, one was up one end of room and the other down the other end.
Stayed in March 2024
Reviewed: March 10, 2024
Terry
New ZealandBuilding is a bit old
Cheaper than others
Stayed in March 2024
Reviewed: March 9, 2024
Ilona
AustraliaCurtains made the room smell like cigarettes. The bathtub looked dirty, but it might've just been old.
Great location, easy after hours check in, large room, comfy bed.
Stayed in March 2024
Reviewed: March 1, 2024
Laura
AustraliaLocation
Stayed in February 2024
Reviewed: March 1, 2024
Glaskin
AustraliaShower dripped constantly
Good location.. rooms vary a lot in size and amenities.. I had a good one this time at reasonable price
Stayed in February 2024
Reviewed: February 26, 2024
Carol
AustraliaGood value for a quick overnight stay
Stayed in February 2024
Reviewed: February 25, 2024
Gregg
AustraliaIt was pretty clean but the mirrors needed polishing and things looked slightly old and tired.
It served its purpose as being close to the airport for our flight next morning.
Stayed in February 2024
Reviewed: February 24, 2024
Jenni
AustraliaBit far from center - no milk in fridge.loop
Quiet good value
Stayed in February 2024
Reviewed: February 19, 2024
Brett
AustraliaThe bathroom wasn't clean - Still had shampoo splashes from previous guests in the shower. Water pressure was good but it was very hard to get the right temperature and it changed constantly. The spa had black mould on the tile grout and around silicon, some of the jets were broken. Reception staff not very polite We had a surprise visitor (maintenance) let themselves in while my partner was in the shower and I was resting on the bed.
Location was about the only good thing about this hotel.
Stayed in February 2024
Reviewed: February 11, 2024
Tase
Papua New GuineaThey are not flexible with their check out time causing inconvenience especially when your flight is later in the day. They don't even allow you for an extension for extra 1 or 2 hours allowing you to delay check out in order to go to the airport a bit later.
Clean and spacious.
Stayed in February 2024
Reviewed: February 3, 2024
Amanda
AustraliaA little tired and dated. Carpets and curtains needed cleaning/replacing.
Comfortable bed and close to Parkrun
Stayed in February 2024
Reviewed: January 25, 2024
O
AustraliaSome of the dishes in the kitchen were unclean/ dirty. Which is why i mention it as it is listed as something the visitors need to do before checking out, clean up after themselves. Apart from that, it was a great place... The weatherwas so blah, hot and sticky but obviously Palms hasnt got anything to do with that
The size of our accommodation/ room. The price and how wasy it was to just unpack and enjoy. The staff was super friendly. Location is close to convenience stores and essentials. Our room/ apartment was plenty big enough for 3 adults and 1 teen to have enough space and enjoy ourselves. The pool is beautiful. The air-conditioning was great and welcoming
Stayed in December 2023
Reviewed: January 22, 2024
Andrew
AustraliaNil
Very friend staff and close to what I needed
Stayed in January 2024
Reviewed: January 20, 2024
Su
United Kingdomwe were on the top floor and there was no lift hard for my husband
Great location, but quiet location. good pool
Stayed in January 2024
Reviewed: January 5, 2024
Parker
AustraliaLocation, very comfortable beds, family deluxe suite has practice layout and hosts were very friendly and accommodating.
Stayed in January 2024
Reviewed: January 2, 2024
Lesley
United KingdomLarge ground floor room, a little tired but everything I needed was provided. The cleanliness score reflex’s the amount of dust in the bottom of the wardrobe.
Stayed in December 2023
Reviewed: December 31, 2023
Graham
AustraliaLocation
Stayed in December 2023
Reviewed: December 21, 2023
Margaret
AustraliaCarrying luggage up stairs (only one flight) might be problematic for some people.
Older style but very clean and comfortable with good instructions for late night entry. Close proximity to the Cairns Esplanade and some lovely coffee shops for breakfast. Arrived after midnight on a late flight - this hotel is one of the closest to the airport - only $19 for taxi. Hotel cost just over $100, a real bargain, given an unexpected overnight stop thanks to Jetstar changes to an international flight.
Stayed in November 2023
Reviewed: December 20, 2023
Anne
AustraliaSome of the lights were not working and there was a major problem with the television. No pool towels. There were only 2 drinking glasses (plastic) and they were old and scratchy.
The Manager was excellent and very helpful. Comfortable bed. The room was clean and tidy with adequate self-catering provisions. Nice little swimming pool. Good location.
Stayed in December 2023
Reviewed: December 12, 2023
Chen
AustraliaI like the location
THE room is Nice and Clean, Staff is nice and polite. The price for 3 nights is cheaper.
Stayed in October 2023
Reviewed: December 10, 2023
Dr
AustraliaSeveral lights didn't work - only one of 4 fixed after reporting. Only one mug in the room. No close shops for supplies and vending machine downstairs very limited.
Large room, fairly quiet other than banging access door to the motel. Free transport to airport much appreciated.
Stayed in December 2023
Reviewed: December 7, 2023
Mackintosh
AustraliaNo milk for morning coffee. My luggage was heavy. Had trouble on the stairs.
Didn't receive breakfast
Stayed in December 2023
Chester-le-Street, UK
Lisbon, Portugal
Kumbakonam, India
Gulf Shores, USA
Ubud, Indonesia
Trieste, Italy
Syracuse, Italy
Tanjungpandan, Indonesia
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content