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  5. Reviews of Reef Palms

Reviews of Reef Palms This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

41-47 Digger Street, 4870 Cairns, Australia

#60 of 75 hotels in Cairns

Guests' Choice

Review Score

Based on 1610 hotel reviews

7.0

Score breakdown

  • Cleanliness

    7.3

  • Comfort

    7.4

  • Location

    7.8

  • Facilities

    7.2

  • Staff

    8.0

  • Value for money

    7.6

  • Free WiFi

    8.0

Verified guest reviews from real Bookers

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Showing 1 - 25

  • Reviewed: March 27, 2024

    6.0
    Pleasant
    • Couple
    • Queen Room - Studio
    • Stayed 3 nights
    • Submitted from a mobile device

    Cleaning needs to be more thorough. Dirty marks on walls and grime around base of taps in bathroom. The ceiling fans were dirty and only worked on high in sleeping area.

    Location close to hospital and airport. Kitchenette facilities and eating area.

    Stayed in March 2024

  • Reviewed: March 16, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    No breakfast option.

    Good location. We were overnighting before a flight the next morning. The kind manager dropped us at the airport. Nice pool.

    Stayed in March 2024

  • Reviewed: March 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Travelers with friends
    • Twin Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    I just wish the jug that was in the cupboard was filled with cold water in the fridge on arrival.

    Very close to esplanade, food and train & coach. We were able to leave our luggage there @ 9:30am while we went sight seeing all day. Reception was so helpful with everything. Room layout was awesome, 2 double beds, one was up one end of room and the other down the other end.

    Stayed in March 2024

  • Reviewed: March 10, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Queen Room - Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Building is a bit old

    Cheaper than others

    Stayed in March 2024

  • Reviewed: March 9, 2024

    7.0
    Good value for a short over night stay
    • Leisure trip
    • Couple
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Curtains made the room smell like cigarettes. The bathtub looked dirty, but it might've just been old.

    Great location, easy after hours check in, large room, comfy bed.

    Stayed in March 2024

  • Reviewed: March 1, 2024

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in February 2024

  • Reviewed: March 1, 2024

    8.0
    Budget hotel in good location..some rooms need maintenance to aircons etc but ok for price
    • Leisure trip
    • Solo traveler
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Shower dripped constantly

    Good location.. rooms vary a lot in size and amenities.. I had a good one this time at reasonable price

    Stayed in February 2024

  • Reviewed: February 26, 2024

    7.0
    Perfectly adequate for an overnight stay. I arrived at 11pm and the key and instructions were waiting for me
    • Leisure trip
    • Solo traveler
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Good value for a quick overnight stay

    Stayed in February 2024

  • Reviewed: February 25, 2024

    6.0
    OK for an overnight close to the airport.
    • Leisure trip
    • Couple
    • Queen Room - Studio
    • Stayed 1 night

    It was pretty clean but the mirrors needed polishing and things looked slightly old and tired.

    It served its purpose as being close to the airport for our flight next morning.

    Stayed in February 2024

  • Reviewed: February 24, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Bit far from center - no milk in fridge.loop

    Quiet good value

    Stayed in February 2024

  • Reviewed: February 19, 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Deluxe Studio with Spa Bath
    • Stayed 2 nights
    • Submitted from a mobile device

    The bathroom wasn't clean - Still had shampoo splashes from previous guests in the shower. Water pressure was good but it was very hard to get the right temperature and it changed constantly. The spa had black mould on the tile grout and around silicon, some of the jets were broken. Reception staff not very polite We had a surprise visitor (maintenance) let themselves in while my partner was in the shower and I was resting on the bed.

    Location was about the only good thing about this hotel.

    Stayed in February 2024

  • Reviewed: February 11, 2024

    8.0
    Good but disappointed that they can't even allow an extended one or two hours extra.
    • Leisure trip
    • Family with young children
    • Twin Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    They are not flexible with their check out time causing inconvenience especially when your flight is later in the day. They don't even allow you for an extension for extra 1 or 2 hours allowing you to delay check out in order to go to the airport a bit later.

    Clean and spacious.

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    Pricing on point and ok for a short stay.
    • Leisure trip
    • Solo traveler
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    A little tired and dated. Carpets and curtains needed cleaning/replacing.

    Comfortable bed and close to Parkrun

    Stayed in February 2024

  • Reviewed: January 25, 2024

    8.0
    Inside.... fabulous... outside hot and sticky
    • Leisure trip
    • Group
    • Twin Room - Studio
    • Stayed 2 nights
    • Submitted from a mobile device

    Some of the dishes in the kitchen were unclean/ dirty. Which is why i mention it as it is listed as something the visitors need to do before checking out, clean up after themselves. Apart from that, it was a great place... The weatherwas so blah, hot and sticky but obviously Palms hasnt got anything to do with that

    The size of our accommodation/ room. The price and how wasy it was to just unpack and enjoy. The staff was super friendly. Location is close to convenience stores and essentials. Our room/ apartment was plenty big enough for 3 adults and 1 teen to have enough space and enjoy ourselves. The pool is beautiful. The air-conditioning was great and welcoming

    Stayed in December 2023

  • Reviewed: January 22, 2024

    8.0
    Very good
    • Business trip
    • Solo traveler
    • Queen Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Nil

    Very friend staff and close to what I needed

    Stayed in January 2024

  • Reviewed: January 20, 2024

    8.0
    Great location, friendly staff
    • Leisure trip
    • Group
    • Queen Room - Studio
    • Stayed 1 night

    we were on the top floor and there was no lift hard for my husband

    Great location, but quiet location. good pool

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Twin Room - Studio
    • Stayed 9 nights
    • Submitted from a mobile device

    Location, very comfortable beds, family deluxe suite has practice layout and hosts were very friendly and accommodating.

    Stayed in January 2024

  • Reviewed: January 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Solo traveler
    • Queen Room - Studio
    • Stayed 5 nights
    • Submitted from a mobile device

    Large ground floor room, a little tired but everything I needed was provided. The cleanliness score reflex’s the amount of dust in the bottom of the wardrobe.

    Stayed in December 2023

  • Reviewed: December 31, 2023

    6.0
    Pleasant
    • Leisure trip
    • Family with young children
    • Twin Room - Studio
    • Stayed 1 night
    • Submitted from a mobile device

    Location

    Stayed in December 2023

  • Reviewed: December 21, 2023

    8.0
    Great value for money - clean and comfortable.
    • Leisure trip
    • Couple
    • Queen Room - Studio
    • Stayed 1 night

    Carrying luggage up stairs (only one flight) might be problematic for some people.

    Older style but very clean and comfortable with good instructions for late night entry. Close proximity to the Cairns Esplanade and some lovely coffee shops for breakfast. Arrived after midnight on a late flight - this hotel is one of the closest to the airport - only $19 for taxi. Hotel cost just over $100, a real bargain, given an unexpected overnight stop thanks to Jetstar changes to an international flight.

    Stayed in November 2023

  • Reviewed: December 20, 2023

    6.0
    Average accommodation which suited a brief stay,
    • Leisure trip
    • Couple
    • Queen Room - Studio
    • Stayed 1 night

    Some of the lights were not working and there was a major problem with the television. No pool towels. There were only 2 drinking glasses (plastic) and they were old and scratchy.

    The Manager was excellent and very helpful. Comfortable bed. The room was clean and tidy with adequate self-catering provisions. Nice little swimming pool. Good location.

    Stayed in December 2023

  • Reviewed: December 12, 2023

    8.0
    We are very satisfied
    • Leisure trip
    • Family with young children
    • Twin Room - Studio
    • Stayed 3 nights

    I like the location

    THE room is Nice and Clean, Staff is nice and polite. The price for 3 nights is cheaper.

    Stayed in October 2023

  • Reviewed: December 10, 2023

    6.0
    It was OK, definitely NOT excellent,
    • Leisure trip
    • Couple
    • Queen Room - Studio
    • Stayed 2 nights

    Several lights didn't work - only one of 4 fixed after reporting. Only one mug in the room. No close shops for supplies and vending machine downstairs very limited.

    Large room, fairly quiet other than banging access door to the motel. Free transport to airport much appreciated.

    Stayed in December 2023

  • Reviewed: December 7, 2023

    6.0
    Enjoyed the location and the spa bath, that was lovely
    • Leisure trip
    • Family with young children
    • Deluxe Studio with Spa Bath
    • Stayed 1 night
    • Submitted from a mobile device

    No milk for morning coffee. My luggage was heavy. Had trouble on the stairs.

    Didn't receive breakfast

    Stayed in December 2023

Showing 1 - 25

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