One of our party uses gym equipment daily and she was disappointed in the somewhat run down condition of the gym and equipment generally. Minor point really in view of the tough times the resorts in the area have experienced for the year so far. Other facilities were found in the town.

Resort was still recovering from the devastating floods which occurred earlier in the year and all but isolated Port Douglas due to the closure of roads. The gym was somewhat run down and there were no dining facilities as the kitchen has been closed since re-opening the accommodation. Nevertheless, our stay was totally enjoyable mainly down to the excellent service and attitude of Jodi who could not have been more help.

Stayed in February 2024

Only there for a short time, so really don't have anything I could say I didn't like.

The resort is well situated, with a short drive from the main street of Port Douglas. The facilities were very good and I believe value for money.

Stayed in October 2023

the fact that it was an issue getting 'early check in' as we had a wedding to attend at 3pm. 99% Of other hotels check in is 2pm. this hotel was 3pm check in. . this was extremely stressful and inconvenient for us. rushing to check in and rushing to not miss the wedding.

size of room

Stayed in October 2023

Dated interior, small TV, furniture needed updating.

Location, space, staff & grounds.

Stayed in October 2023

Units were dated and check in was very late

Easy to find and met our requirements

Stayed in October 2023

Size of property

Stayed in September 2023

The property could use some landscaping maintenance

Great location and great pool area.

Stayed in September 2023

The biggest disappointment especially for the kids was the patchy wifi internet connection because of which we had to rely on mobile data all the time. This also restricted usage of apps on the TV installed in one of the upstairs bedroom. The TV in the living room was an outdated one and reception to the free to air channels were poor. My family is allergic to dust and it was pretty evident the villa needed a deep clean and an upgrade.

The biggest highlight was the location as it was very close to town and beaches. The pool was awesome and the kids loved it. Staff was friendly and ready to assist at all times.

Stayed in September 2023

We were disappointed our kitchen didn't have an oven, we had a couple of meals in our room to save on costs, and lucky for us we were with friends who room did have one. The 2nd pool and bbq are was also a downer for us. We were looking forward to a BBQ and drinks by the pool but only 1 bbq worked and when sharing with so many other people it was very frustrating. The area also closes at 8pm. Apparently most of the apartments are residential and they complain of noise. My husband and his friend where finishing off beers and packing up the bbq stuff when the lights all suddenly turned off. They were then approached by 3 of the residents to vacate the area right on 8pm. The main pool is open till 9pm, but you can't get any food from the restaurant after about 4pm. Would have been nice not to have to go into town all the time for meals out. Some ideas, Maybe the bbq areas should be moved to the main pool to get better use and avoid conflict with the residents. Also having dinner options at the resort would be great too.

We loved pool number 1 it was huge! It was a lovely temp and the pool lounges were very comfy. The kids loved the spa cave. Having self contained apartments was good with 2 bathrooms, washer dryer and kitchen it was great to be able to cook at home if we wanted. Apartments were spacious.

Stayed in September 2023

Queen Bed was a little uncomfortable, and pillows were flat and lifeless.

Villa was clean with everything we needed, including a washing machine and dryer. Good quiet location with parking at our door and friendly reception staff.

Stayed in September 2023

Cleanliness around some areas was poor. Facilities were not as stated. The kitchen equipment poor, and standard provisions were very inadequate for 4 people. Fridge interior broken shelves. Very dirty around window & doors. Slider door out to Patio, which was also very dirty, was VERY difficult to open due clogging up of dirt in tracks.

Spacious for 4 adults. Location value for money

Stayed in August 2023

Bar was not open Friday nighty

Stayed in August 2023

Swimming pool

Stayed in August 2023

Very dated restaurant wasn’t open

Lovely heated swimming pool very helpful receptionist

Stayed in August 2023

Understaffed at dinner!! But the girl working then was AMAZING 🤩

The room was fine. Could do with some maintenance to showers. Kids loved the pool, as did I. One poor girl working the restaurant needed another staff member to help with service. She was doing 3 people’s jobs and customers ended up helping her. Management need to look at this and also give that girl a big bonus!!!!

Stayed in June 2023

The room was missing things. There was dust and dirt.

The gaming room for the child.

Stayed in August 2023

Rooms here covered in mould in the bathrooms room 43, resort restaurant was closed the whole time only one day able to get a drink with no prior warning it would be closed, no smoke detector working or installed throughout villa and not really value for money with these simple things making it not welcoming or comfortable

Just out of town, main thing we liked was resort style with clean and beautiful pools.

Stayed in July 2023

The restaurant that was attached to the accomodation was not always open for meals. The hours were not always convenient.

The pool, was the best part of the resort. The convenient location to the town centre. The room was well appointed and clean.

Stayed in July 2023

Accommodation is a little run down. A limited supply of basics provided eg dishwashing detergent. No BYO to pool area meant you were stuck purchasing from the restaurant.

Nice pool (heated in winter) and quiet location. Staff were responsive to issues.

Stayed in July 2023

Very basic. Only one towel each and we had to wash them ourselves. To get clean sheets etc. we would have to wait 8 days. No salt, pepper, paper towel, or oil to use for cooking. Also only 1 bbq worked out of the 5 there.

We had enough space for 2 couples

Stayed in July 2023

Clean, tidy, quiet, plenty of space and great pool

Stayed in May 2023

We were told we would get 2GB of WiFi free however there was no WiFi. When I asked reception they told me the system was probably overloaded and to try again later. I paid extra for a foldaway bed. This bed was very uncomfortable. I could feel the metal bars underneath. In the middle of the night I swapped over to the couch.

The aircon was good, place was clean.

Stayed in April 2023

No response to request for repair of faulty toilet valve during our week stay. Black snake around our feet in pool area gave us a bit of a thrill.

Roomy family unit ideal for our holiday

Stayed in April 2023

The restaurant wasn't open for most nights during our stay which was disappointing. It also would have been nice to have a bathroom bin and toilet roll holder in the main bathroom. Plus there was only one sample shampoo and conditioner for 4 people which wasn't enough to get us through the first night.

Nice pool area and comfortable bedding. Great to have a washing machine, dryer and dishwasher.

Stayed in April 2023