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  5. Reviews of Turtle Beach Resort

Reviews of Turtle Beach Resort This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia

#66 of 122 hotels in Gold Coast

Guests' Choice

Review Score

Based on 2519 hotel reviews

7.9

Score breakdown

  • Cleanliness

    7.9

  • Comfort

    7.9

  • Location

    8.5

  • Facilities

    8.3

  • Staff

    8.6

  • Value for money

    7.8

  • Free WiFi

    6.7

Verified guest reviews from real Bookers

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Showing 76 - 100

  • Reviewed: February 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    What I didn't like is bead and matters

    I like the facilities of property like summing pollsi

    Stayed in February 2024

  • Reviewed: February 3, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Items that were left behind in a rush were stolen and not returned.

    The pool area located at the restaurant

    Stayed in January 2024

  • Reviewed: February 3, 2024

    7.0
    Stay was ok. Thought was tad over priced for the room we had was run down didnt love being on the 3rd floor. Most probab
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 10 nights
    • Submitted from a mobile device

    Room was quite dated needs to be updated didnt like being on 3rd floor with kids. Road works outside could hear in the evening. Photos that are used for rooms are mis leading on website our room apartment was dark, couches uncomfortable. Family of 4 on the 3rd floor trying to get suitcases upstairs wasnt the easiest

    Apartmemt size was decent altough for a premier room thought was tired looking

    Stayed in January 2024

  • Reviewed: February 2, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 1 night
    • Submitted from a mobile device

    Road works out the front lol

    Just place too swim and enjoy in a safe environment for kids and adults.

    Stayed in January 2024

  • Reviewed: January 31, 2024

    8.0
    The apartments were basic however perfect for the time we spent in it.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    You have to pay extra for pool towels and the mini golf

    The swimming pool and slides were amazing and enjoyable

    Stayed in January 2024

  • Reviewed: January 28, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The stairs, these were a bit much for a young family 3 kids 3 and under staying on the top floor.

    Loved the amount of pools and different swim options for the little ones, also really loved the onsite dining option.

    Stayed in January 2024

  • Reviewed: January 22, 2024

    9.0
    Such a great week spent there now I hate being home I loved it there so much lol
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    There was no elevator ?

    Everything was so good such a nice place loved it !

    Stayed in January 2024

  • Reviewed: January 22, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    The stairs 😀

    The pools The Deck

    Stayed in January 2024

  • Reviewed: January 21, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    Rooms are spacious and have good facilitates - washer/dryer Pool area is good for the kids

    Stayed in January 2024

  • Reviewed: January 20, 2024

    9.0
    Great place, just nice if a tad cheaper
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    A lot of money to stay there and disappointed that mini golf was not free

    Pools for the kids

    Stayed in January 2024

  • Reviewed: January 18, 2024

    7.0
    It’s in a good location and parking was right underneath our room. Rooms and pool areas need a good update
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    The pools and surrounds were dirty and dated. Looked like the filter didn’t work in the pool.

    Good location, rooms were massive. Laundry facilities in the rooms was handy and so was having 2 bathrooms.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    8.0
    Great family holiday
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    Rooms were a tad outdated, there was a used Band-Aid on our couch when we arrived The curtains did basically nothing, we were staying right outside one of the pools with a shining light that stayed on all night Other pools may need to be patrolled and extra rubbish pick up for the outside around the pools

    I loved the water park was patrolled. Lots of activities for children Woolies close by

    Stayed in December 2023

  • Reviewed: January 17, 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Rooms are tired and dated. Unisex toilets near the pool needed more frequent cleaning.

    Pool facility and splash pad are amazing for kids.

    Stayed in January 2024

  • Reviewed: January 17, 2024

    8.0
    Relaxing place to stay with amazing facilities for the kids in a great location
    • Leisure trip
    • Family with young children
    • Three-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Older style rooms. Could do with a renovation

    The pools and cafe

    Stayed in January 2024

  • Reviewed: January 14, 2024

    8.0
    Fantastic -will be back!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights

    room was dated and needs a refresh

    Fantastic place to stay with kids - very easy

    Stayed in January 2024

  • Reviewed: January 14, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment
    • Stayed 1 night
    • Submitted from a mobile device

    Nothing not to like during my brief stay

    Facilities for kids, as well as adults

    Stayed in January 2024

  • Reviewed: January 13, 2024

    8.0
    great
    • Leisure trip
    • Family with young children
    • Special Offer - Two-Bedroom Apartment
    • Stayed 7 nights

    need to be clear on day of leaving: can we donate non-perishable foods? do you partner with a charity and can take PERISHBLE UNOPENED GOODS-- cheese, yoghurt etc we still have not received our account!!! (it could not be printed on the day of departure, and has not been emailed as we agreed)

    good facilities, good value for money

    Stayed in January 2024

  • Reviewed: January 11, 2024

    7.0
    Was a nice getaway, the kids enjoyed the facilities. Maybe during the off season the whole resort and rooms need a good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 2 nights
    • Submitted from a mobile device

    Resort/rooms were not clean, and didn’t know till we got there that there were height restrictions for parking. No other alternatives for larger cars to park nearby.

    Slides kept the kids entertained all day Large rooms The deck food and drinks were great

    Stayed in January 2024

  • Reviewed: January 9, 2024

    7.0
    Good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    I think the beds had bed bugs as we woke up each morning with new bites. Didn't like being charged $4 for extra toilet paper and being told to go to supermarket for more coffee.

    Swimming pools were fantastic, staff were all happy and knowledgable.

    Stayed in January 2024

  • Reviewed: January 8, 2024

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 6 nights
    • Submitted from a mobile device

    It wasn't clean

    The facilities

    Stayed in January 2024

  • Reviewed: January 6, 2024

    8.0
    Was quiet pleasant stay.
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Beds are pretty average comfort wise. Only had a front door scan key would have been great to have a sliding door key for ease of coming in and out of the room.

    Kids loved the kids club the staff were amazing with them and reasonably priced. Water park was a win with the kids! Great food at the onsite restaurant.

    Stayed in January 2024

  • Reviewed: January 5, 2024

    8.0
    Great location. Beautiful tropical, nature vibe. Wouldnt realise you were in the city
    • Leisure trip
    • Family with young children
    • Special Offer - Superior Two-Bedroom Apartment
    • Stayed 7 nights
    • Submitted from a mobile device

    Maybe would have liked to have a fold out sofa, as we had family from Brisbane for one night and they couldnt stay with us ( I realise we would have had to pay extra). Beach towels ran out so we had to share one towel. But these not a real big deal .

    Great location. Resort set out so well. Private. I Like that it’s not a high rise. Nice nature feel. Good to have parking. Restaurant and bar close to splash world. It’s fantastic to be able to closely supervise your children in splash world but not have to be in there with them as there are no ‘pools’ as such. I would come here without children even as I liked the vibe. And there’s an adult only pool

    Stayed in January 2024

  • Reviewed: January 5, 2024

    7.0
    Pleasant except the kitchen and bathroom in the unit, which had a stench to them.
    • Leisure trip
    • Family with young children
    • Superior One-Bedroom Apartment
    • Stayed 3 nights
    • Submitted from a mobile device

    It was dated and not clean. The apartment had black mold, broken door handle, smelled badly the entire time too, like sweat and drain. The hallways were dirty too. Musty.

    Loved the water park and pools. The staff was super friendly and helpful. Absolutely amazing with the kids!

    Stayed in January 2024

  • Reviewed: January 1, 2024

    9.0
    Wonderful
    • Leisure trip
    • Family with young children
    • Superior Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted from a mobile device

    Wifi wasn’t good

    Activities for kids apart from the pools and waterpark

    Stayed in December 2023

  • Reviewed: December 29, 2023

    9.0
    We had a great time in Turtle resort. thanks
    • Leisure trip
    • Family with young children
    • Family Two-Bedroom Suite
    • Stayed 5 nights

    Pools are not very clean. The big play pool was closed for two days due to holiday or weather. Bulk beds are perfect for kids, however too small for adults to fit in.

    Kids Pools are great, staff are friendly. location easy to find

    Stayed in December 2023

Showing 76 - 100

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