2346 Gold Coast Highway, Mermaid Beach, 4218 Gold Coast, Australia
#66 of 122 hotels in Gold Coast
Guests' ChoiceBased on 2519 hotel reviews
7.9Cleanliness
7.9
Comfort
7.9
Location
8.5
Facilities
8.3
Staff
8.6
Value for money
7.8
Free WiFi
6.7
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End of dialog contentReviewed: February 3, 2024
Mattias
AustraliaWhat I didn't like is bead and matters
I like the facilities of property like summing pollsi
Stayed in February 2024
Reviewed: February 3, 2024
Katherine
AustraliaItems that were left behind in a rush were stolen and not returned.
The pool area located at the restaurant
Stayed in January 2024
Reviewed: February 3, 2024
Jasmine
New ZealandRoom was quite dated needs to be updated didnt like being on 3rd floor with kids. Road works outside could hear in the evening. Photos that are used for rooms are mis leading on website our room apartment was dark, couches uncomfortable. Family of 4 on the 3rd floor trying to get suitcases upstairs wasnt the easiest
Apartmemt size was decent altough for a premier room thought was tired looking
Stayed in January 2024
Reviewed: February 2, 2024
Bradley
AustraliaRoad works out the front lol
Just place too swim and enjoy in a safe environment for kids and adults.
Stayed in January 2024
Reviewed: January 31, 2024
Gemma
AustraliaYou have to pay extra for pool towels and the mini golf
The swimming pool and slides were amazing and enjoyable
Stayed in January 2024
Reviewed: January 28, 2024
Ashlin
AustraliaThe stairs, these were a bit much for a young family 3 kids 3 and under staying on the top floor.
Loved the amount of pools and different swim options for the little ones, also really loved the onsite dining option.
Stayed in January 2024
Reviewed: January 22, 2024
Lily
AustraliaThere was no elevator ?
Everything was so good such a nice place loved it !
Stayed in January 2024
Reviewed: January 22, 2024
Belinda
AustraliaThe stairs 😀
The pools The Deck
Stayed in January 2024
Reviewed: January 21, 2024
Melanie
New ZealandRooms are spacious and have good facilitates - washer/dryer Pool area is good for the kids
Stayed in January 2024
Reviewed: January 20, 2024
Scott
AustraliaA lot of money to stay there and disappointed that mini golf was not free
Pools for the kids
Stayed in January 2024
Reviewed: January 18, 2024
Chelsea
AustraliaThe pools and surrounds were dirty and dated. Looked like the filter didn’t work in the pool.
Good location, rooms were massive. Laundry facilities in the rooms was handy and so was having 2 bathrooms.
Stayed in January 2024
Reviewed: January 17, 2024
Shauntel
AustraliaRooms were a tad outdated, there was a used Band-Aid on our couch when we arrived The curtains did basically nothing, we were staying right outside one of the pools with a shining light that stayed on all night Other pools may need to be patrolled and extra rubbish pick up for the outside around the pools
I loved the water park was patrolled. Lots of activities for children Woolies close by
Stayed in December 2023
Reviewed: January 17, 2024
Alana
AustraliaRooms are tired and dated. Unisex toilets near the pool needed more frequent cleaning.
Pool facility and splash pad are amazing for kids.
Stayed in January 2024
Reviewed: January 17, 2024
Rachael
AustraliaOlder style rooms. Could do with a renovation
The pools and cafe
Stayed in January 2024
Reviewed: January 14, 2024
Katie
Australiaroom was dated and needs a refresh
Fantastic place to stay with kids - very easy
Stayed in January 2024
Reviewed: January 14, 2024
Wilkinson
AustraliaNothing not to like during my brief stay
Facilities for kids, as well as adults
Stayed in January 2024
Reviewed: January 13, 2024
Debra
Australianeed to be clear on day of leaving: can we donate non-perishable foods? do you partner with a charity and can take PERISHBLE UNOPENED GOODS-- cheese, yoghurt etc we still have not received our account!!! (it could not be printed on the day of departure, and has not been emailed as we agreed)
good facilities, good value for money
Stayed in January 2024
Reviewed: January 11, 2024
Charlene
AustraliaResort/rooms were not clean, and didn’t know till we got there that there were height restrictions for parking. No other alternatives for larger cars to park nearby.
Slides kept the kids entertained all day Large rooms The deck food and drinks were great
Stayed in January 2024
Reviewed: January 9, 2024
Hayden
New ZealandI think the beds had bed bugs as we woke up each morning with new bites. Didn't like being charged $4 for extra toilet paper and being told to go to supermarket for more coffee.
Swimming pools were fantastic, staff were all happy and knowledgable.
Stayed in January 2024
Reviewed: January 8, 2024
Meiran
AustraliaIt wasn't clean
The facilities
Stayed in January 2024
Reviewed: January 6, 2024
Sheena
AustraliaBeds are pretty average comfort wise. Only had a front door scan key would have been great to have a sliding door key for ease of coming in and out of the room.
Kids loved the kids club the staff were amazing with them and reasonably priced. Water park was a win with the kids! Great food at the onsite restaurant.
Stayed in January 2024
Reviewed: January 5, 2024
Vicki
AustraliaMaybe would have liked to have a fold out sofa, as we had family from Brisbane for one night and they couldnt stay with us ( I realise we would have had to pay extra). Beach towels ran out so we had to share one towel. But these not a real big deal .
Great location. Resort set out so well. Private. I Like that it’s not a high rise. Nice nature feel. Good to have parking. Restaurant and bar close to splash world. It’s fantastic to be able to closely supervise your children in splash world but not have to be in there with them as there are no ‘pools’ as such. I would come here without children even as I liked the vibe. And there’s an adult only pool
Stayed in January 2024
Reviewed: January 5, 2024
Stephanie
AustraliaIt was dated and not clean. The apartment had black mold, broken door handle, smelled badly the entire time too, like sweat and drain. The hallways were dirty too. Musty.
Loved the water park and pools. The staff was super friendly and helpful. Absolutely amazing with the kids!
Stayed in January 2024
Reviewed: January 1, 2024
Liana
AustraliaWifi wasn’t good
Activities for kids apart from the pools and waterpark
Stayed in December 2023
Reviewed: December 29, 2023
Meichen
AustraliaPools are not very clean. The big play pool was closed for two days due to holiday or weather. Bulk beds are perfect for kids, however too small for adults to fit in.
Kids Pools are great, staff are friendly. location easy to find
Stayed in December 2023
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