128 Charlotte Street, 4895 Cooktown, Australia
#8 of 14 hotels in Cooktown
Guests' ChoiceBased on 461 hotel reviews
8.5Cleanliness
9.1
Comfort
9.2
Location
9.4
Facilities
8.9
Staff
9.1
Value for money
7.8
Free WiFi
7.7
Each review score is between 1-10. To get the overall score that you see, we add up all the review scores we’ve received and divide that total by the number of review scores we’ve received. We are currently testing a weighted review system in Malta and Iceland (excluding hotel and vacation rental chains). For properties in these countries, the more recent the review, the bigger the impact on the total review score calculation. In addition, guests can give separate ‘subscores’ in crucial areas, such as location, cleanliness, staff, comfort, facilities, value for money and free Wi-Fi. Note that guests submit their subscores and their overall scores independently, so there’s no direct link between them.
You can review an Accommodation that you booked through our Platform if you stayed there or if you arrived at the property but didn’t actually stay there. To edit a review you’ve already submitted, please contact our Customer Service team.
We have people and automated systems that specialise in detecting fake reviews submitted to our Platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone else who spots something suspicious can always report it to our Customer Service team, so our Fraud team can investigate.
Ideally, we would publish every review we receive, whether positive or negative. However, we won’t display any review that includes or refers to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out, and we may stop showing reviews once they’re 36 months old – or if the Accommodation has a change of ownership.
An Accommodation may choose to reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (what language a review is in, whether it’s just a rating or contains comments as well, etc.). If you like, you can sort and/or filter them (by time of year, review score, etc.).
We sometimes show external review scores from other well-known travel websites. We make it clear when we’ve done this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly without limiting expression of strong opinions. They are also applicable regardless of the sentiment of the comment.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include 'hate speech', discriminatory remarks, threats, sexually explicit remarks, violence, and the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and similar details.
The opinions expressed in contributions are those of Booking.com customers and properties and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options may be available (by type of traveller, by score, etc.).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose and non-infringement.
End of dialog contentReviewed: 23 April 2024
Lupo
AustraliaHandrail outside our room on the steps was loose, a bit unsafe for patrons who rely on them.
Comfortable, modern and clean rooms. Staff were very friendly.
Stayed in April 2024
Reviewed: 1 December 2023
Sue
AustraliaNothing. It was all good
Just a lovely place to stay
Stayed in December 2023
Reviewed: 25 November 2023
Sadye
AustraliaI’ll be honest the breakfast wasn’t great for the price.
Beautiful. I love staying in the rooms with private balcony
Stayed in November 2023
Reviewed: 4 November 2023
Vincent
AustraliaAll good
Comfortable rooms
Stayed in November 2023
Reviewed: 23 October 2023
Marian
AustraliaIt was nice.
Stayed in October 2023
Reviewed: 19 October 2023
Ruth
AustraliaRestaurant was pricey, so ate elsewhere.
Room was comfortable and clean. Nice pool and staff were friendly. Right in town, so close to shops and eating places
Stayed in October 2023
Reviewed: 17 October 2023
Adriana
AustraliaThe single bed in the room had a sag in the mattress.
Room was lovely and big.
Stayed in October 2023
Reviewed: 2 October 2023
Christine
AustraliaI stepped on a piece of broken glass in our room
Meals were good. Reception was good
Stayed in September 2023
Reviewed: 30 September 2023
Chris
AustraliaNothing
Very friendly and welcoming, the complex was maintained nicely and the staff were fantastic
Stayed in September 2023
Reviewed: 29 September 2023
Rebecca
Australian/a
location
Stayed in September 2023
Reviewed: 24 September 2023
Judy
AustraliaPool and gardens was amazing. Restaurant for dinner and breakfast was awesome.
Stayed in September 2023
Reviewed: 23 September 2023
Karlie
AustraliaClean comfy and luxurious
Stayed in September 2023
Reviewed: 19 September 2023
Judith
Australiapool looked good but didnt use it, but did sit by it. balcony restuarant was good room acceptable, shower/toilet could have been better
Stayed in September 2023
Reviewed: 18 September 2023
Tracey
AustraliaPrices of breakfast was a bit dear
Loved the pool area
Stayed in September 2023
Reviewed: 18 September 2023
Kevin
AustraliaRoom very dark hedge needed a trim
Breakfast great location ideal value for money on food
Stayed in September 2023
Reviewed: 4 September 2023
Robert
AustraliaRoom we stayed was quite noisy one night from the pub patrons next door. A room quieter rom would have been nice. Shared balconies are not really practical. Can’t really use them. Room couch not all that comfortable
Rooms were good. Pool was fantastic.
Stayed in September 2023
Reviewed: 1 September 2023
Acronman1971
AustraliaNothing
Excellent service and location
Stayed in September 2023
Reviewed: 31 August 2023
Suzan
AustraliaFew damages around the room and shared balcony also mini bar not required
Easy to access right in the centre of town with plenty of parking. Comfy bed and great shower
Stayed in August 2023
Reviewed: 22 August 2023
Alan
AustraliaAmbience of the facilities
Stayed in August 2023
Reviewed: 22 August 2023
Diane
AustraliaInternet was appalling. Bathroom had no fan and water went everywhere as no screen.
The balcony, views, cleanliness, and close to all restaurants.
Stayed in August 2023
Reviewed: 18 August 2023
Stephen
Australianice clean large room lovely tropical large pool area great bar restaurant and pub facilities
Stayed in August 2023
Reviewed: 15 August 2023
Gwen
AustraliaCan't think of anything
Location great pub great staff very helpful
Stayed in August 2023
Reviewed: 11 August 2023
Michael
New ZealandNothing
I would highly recommend this hotel. Great setting and facilities. Restaurant staff and food upstairs was great
Stayed in August 2023
Reviewed: 8 August 2023
Joe
AustraliaLocation, staff
Stayed in July 2023
Ghent, Belgium
Lenti, Hungary
Graal-Müritz, Germany
Wismar, Germany
Mar del Plata, Argentina
Paraty, Brazil
Avsallar, Turkey
Rawai Beach, Thailand
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, and they're all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property they check out how quiet the room is, how friendly the staff are and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content