Initial check in experience was poor, was overcharged and clerk was not very friendly or informative. Later visits to check in counter were excellent, staff were very helpful in correcting the overcharge and helping with local information.

very comfortable bed and good sized room. location was excellent for china town, theatres and free tram services.

Stayed in April 2024

Nothing

Location fantastic and great value for money

Stayed in March 2024

The window view (nothing to look at. Just the back of a building)

They had a pool, staff was nice and it was clean

Stayed in March 2024

Nothing

Being recognised by the staff, made welcome and accommodated in a comfy quiet room in the centre of the city at a very reasonable rate. I tried out the latest line up of snacks in the VicBar and was delighted to find I could have a Mojito Mocktail. Breakfast buffet doe not disappoint so an all round great way to stay in the city!

Stayed in April 2024

Location is excellent and the the room we were allocated was really value for money.

Stayed in April 2024

The aircon, even on low, was not cold. The room was rather hot to sleep in. Think it's isolated to just that room, though, as I've stayed here many, many times before, and it's never been an issue, and the rooms are very cool!

Central location, tidy, clean, and quiet!

Stayed in April 2024

A bit of noise heard in the middle of the night outside the window

Amazing location

Stayed in April 2024

I slipped over when walking out of the lift due to a wet floor that had just been mopped. There were signs set up to warn people walking towards the lifts but not warn people walking out of the lift. When advised that they should have signs to warn people coming from the lift they did not respond or acknowledge the point I made.

The location is brilliant

Stayed in April 2024

street noise and shower temperature

Amazing location so easy to get around. Comfy bed and fantastic breakfast buffet

Stayed in April 2024

Can be noisy due to trucks emptying glass

Close to all facilities that I wanted to visit

Stayed in April 2024

very little i didn't like. Just one thing though, the Sanitary Boxes were empty. they had not been checked between occupation of the room. there is nothing in the refrigerator any longer. A chocolate or a bag of nuts would be lovely.

the location of the Hotel Victoria is perfect for my stays in Melbourne. i can walk to everywhere i want to go in the city. my room was excellent, away from street noise; any noise really as it was higher up. it could not be faulted. would asked for room 5121 for my next visit. Bed was very comfortable. all the facilities in the room worked well. plenty of power points. the bathroom i particularly liked was the handrail in the shower. very few hotels have this support. well thought through. i like Munro's to eat. good food.

Stayed in April 2024

The location

Stayed in April 2024

Nothing

Location is fantastic close to shops and public transport Rooms clean Beds comfortable As small pool Have stay here several times

Stayed in February 2024

The stairs at level 1. I was in room 186. There were stairs to go down with a suitcase a bit hard. A ramp would be better.

Bed was comfy

Stayed in April 2024

24hr room service for food

Loved everything, including the restaurant.

Stayed in April 2024

Nothing

Room was quiet and bathroom clean.

Stayed in April 2024

The pool was smaller than we had hoped and we didn't have access to any outdoor space when we got to the pool which is okay but not what we had hoped. It was fine for a quick cool off, but found the air conditioning in the hotel was so cool we didn't really need it.

Room was very comfortable for our needs, beds were comfy, bathroom was clean and we had a little mini kitchen which was handy for storing snacks and making tea/coffee. Lobby area was tidy, staff were friendly and we loved having an in house restaurant, bar to make breakfasts easy. Location is handy, close to transport, and plenty of food options

Stayed in March 2024

The carpets let it down. Nowhere were they looking good. Not dirty, just stained.

The location is fabulous. Super central, close to Flinders Street station and tram stops. The bed was the most comfortable hotel bed I have ever slept on. Vic’s bar is a little oasis with lovely intimate places to enjoy a drink and helpful staff. Their playlist is wonderful. The buffet breakfast at Mister Munro was great. Staff everywhere were wonderful; friendly and helpful.

Stayed in April 2024

Hotel is a quite tired in decor and walls, painting etc Bathrooms are old with mould in corners and round the sink etc.

Location is awesome

Stayed in April 2024

Location and staff were excellent

Stayed in April 2024

Comfortable bed, everything I needed and excellent location

Stayed in April 2024

A long walk to the room, through 4 doors. Shower was very uneven.

Excellent location. Very clean and comfortable room. Lovely feeling about the whole place.

Stayed in April 2024

Location great to trams shops etc

Stayed in April 2024

That there was no information in the room about all the facilities and the qr code site was incomplete but reception could fill in the gaps.

Convenient location with a very comfortable bed plus a pool and sauna. Truly good value for mo ey.

Stayed in April 2024