19 Shine Court, 4575 Kawana Waters, Australia
#22 of 25 hotels in Kawana Waters
Guests' ChoiceBased on 84 hotel reviews
6.8Cleanliness
7.4
Comfort
7.0
Location
8.4
Facilities
7.1
Staff
8.2
Value for money
7.0
Real Bookers. Real stays. Real opinions.
Read more– opens a dialog boxEach review score is between 1 and 10. To get the overall score you see, we add up all the review scores we’ve received and divide that total by the number of them. We use a weighted review system, which means the more recent the review, the bigger the impact on the total review score calculation. Guests can also give separate “subscores” in crucial areas like location, cleanliness, staff, comfort, facilities, value, and free Wifi. Note that guests submit their subscores and overall scores independently, so there’s no direct link between them.
You can review an accommodation that you booked through our platform if you stayed there, or if you got to the property but didn’t actually stay there. To edit a review you’ve already submitted, contact our Customer Service team.
We have people and automated systems that specialize in detecting fake reviews submitted to our platform. If we find any, we delete them and, if necessary, take action against whoever is responsible.
Anyone who spots something suspicious can always report it to our Customer Service team so that our fraud team can investigate.
Ideally, we'd publish every review we get, positive and negative. However, we won’t display any reviews that include or refer to (among other things):
To make sure reviews are relevant, we may only accept reviews that are submitted within 3 months of checking out. We may stop showing reviews once they’re 36 months old, or if the accommodation has a change of ownership.
An accommodation can reply to a review.
When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. language, whether it’s just a rating or contains comments as well, etc.). You can sort and/or filter them by time of year, review score, and more.
Sometimes we show external review scores from other well-known travel websites, but make it clear when we do this.
These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. They're also applicable regardless of the comment's tone.
Contributions should be travel related. The most helpful contributions are detailed and help others make better decisions. Please don’t include personal, political, ethical, or religious commentary. Promotional content will be removed and issues concerning Booking.com’s services should be routed to our Customer Service or Accommodation Service teams.
Contributions should be appropriate for a global audience. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted.
All content should be genuine and unique to the guest. Reviews are most valuable when they are original and unbiased. Your contribution should be yours. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated.
Respect the privacy of others. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details.
The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Booking.com does not accept responsibility or liability for any reviews or responses. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses.
By default, reviews are sorted based on the date of the review and on additional criteria to display the most relevant reviews, including but not limited to: your language, reviews with text, and non-anonymous reviews. Additional sorting options might be available (by type of traveler, by score, etc...).
This service may contain translations powered by Google. Google disclaims all warranties related to the translations, express or implied, including any warranties of accuracy, reliability, and any implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
End of dialog contentReviewed: June 25, 2025
Dale
AustraliaCooking facilities (pots, pans etc) were tired and in need of replacement. Quite ordinary.
Good location. Good apartment design. Good TV. Balcony with a view of the water is great. Off street parking. Generally comfortable. Two bathrooms + 2 bedrooms is a bonus.
Stayed in June 2025
Reviewed: February 2, 2025
Talisa
AustraliaThe people who live in room 4 were so rude. We weren’t even aloud to make a sound by the pool as they constantly came out and questioned if we were meant to be staying here and it ruined the stay.
It was nice, clean and spacious.
Stayed in February 2025
Reviewed: January 11, 2025
Stuart
AustraliaBed was uncomfortable
Stayed in December 2024
Reviewed: December 3, 2024
Adison
AustraliaBlack scuff marks/dents all over walls along with black water splash back from mopping. Place was very dusty and we were greeted on arrival with old toenails on the left beside lamp and a freezer burnt maxibon from a previous dwellers stay
We liked being right by the lake, able to easily access shops
Stayed in December 2024
Reviewed: October 18, 2024
Peter
AustraliaSmall unit
Location
Stayed in October 2024
Reviewed: December 26, 2023
Helen
AustraliaWe were supposed to be in Waterline which had a pool. However when we checked in we were put in North Shore, which has no pool. We were told that we could not access the Waterline pool. A space for a gym would also have been good.
The apartment size was good. Very quiet. Waterview of lake.
Stayed in December 2023
Reviewed: July 30, 2023
Teresa
AustraliaHard bed Limited pillows Noisy neighbours
Close to public transport Close to shops Lovely views
Stayed in July 2023
Reviewed: May 22, 2023
Davis
AustraliaKettle was dirty, and had a broken handle, floors were dirty, they looked clean but after walking around the apartment with bare feet , my feet were very dirty, floors needed a good vacuum and mop. We found a vape pipe between the cushions on the lounge.
Loved the Location, the views of the lake were beautiful, easily accessible walking path around the lake. We liked the outdoor patio area.
Stayed in May 2023
Reviewed: May 13, 2023
Maree
AustraliaNothing
We’ll located near Hospital & cafes, great water views from unit & scenic walks around lake.
Stayed in May 2023
Reviewed: May 5, 2023
Lili
AustraliaBeautiful late view. Very clean and just what we needed
Stayed in May 2023
Reviewed: April 28, 2023
Rosinhaskew
AustraliaFloors were dirty although they had been “mopped”, it turned our feet brown within 10 minutes of walking on the tiles. The floor of the shower was visibly dirty as well. The pillows were very uncomfortable and thick.
Beautiful room and view. We also got 2 bedrooms while only paying for one.
Stayed in April 2023
Reviewed: March 23, 2023
Cheryl
AustraliaThe bleach smell was a bit overpowering when I first walked in but it went after the room was aired out. The bed is a bit hard too.
Nice view over the lake. Quiet. Clean
Stayed in March 2023
Reviewed: September 5, 2025
Bill
AustraliaLocation
Stayed in July 2025
Reviewed: August 22, 2025
Scott
New ZealandQuality of housekeeping was disgusting. The unit smelled like a pool plant room and the bed was creaky and uncomfortable. Despite the smell of bleach, there was long hair throughout the apartment.
Location was good
Stayed in August 2025
Reviewed: June 20, 2025
Kaylene
AustraliaWalls aren’t very soundproofed - especially when there is a young child in the adjoining unit who screeched a lot. Thankfully said child was only there 1 day.
Good location, nice to sit on the balcony and watch the world go by, nice to have a kitchette to prepare some food,
Stayed in April 2025
Reviewed: June 17, 2025
Makehu
AustraliaThe blanket in the 2nd bedroom had quite a few dirt marks & stains on them.
Location
Stayed in June 2025
Reviewed: June 13, 2025
Tim
AustraliaEverything. East check in, great location lovely water view
Stayed in June 2025
Reviewed: May 29, 2025
Jason
AustraliaTv was in the wrong position
Location was fantastic. Shower (water pressure) was great Bed was comfortable
Stayed in May 2025
Reviewed: May 5, 2025
Ron
AustraliaFirst off they changed our 2 bedroom apartment to a 1 bedroom and didn’t advise us of the changes. Then didn’t have availability to make any changes except to send us to another complex 5 minutes away ( after we spend one night in the 1 bedroom they had organised). After persisting, and them telling us there was nothing else available, we were finally given a 2 bed apartment in an adjoining building. Upon entry the apartment had a bad smell from the drainage system. We resolved this by buying disinfectant. The location was quite near a major hospital and our nights were filled with the sounds of sirens and helicopters coming in to land and take off. Won’t be booking with that company again.
Na
Stayed in May 2025
Reviewed: February 28, 2025
Phillip
AustraliaThe walls were paper thin, so you could hear everything from all the surrounding apartments. The free wifi was non-existent. It was advertised as having a kitchen, which in reality was only a microwave. The reception staff were rude and made no effort to resolve the wifi problems. It was truly horrible and noisy.
Stayed in February 2025
Reviewed: February 20, 2025
Tamzin
AustraliaCleanliness there was mould on the refrigerator handle. There was mould on the broken extraction fan in the bathroom. The doona had pee like stains all over it and when we pulled the sheets back there was two bugs in the bed.
Location The vibe The balcony/view
Stayed in February 2025
Reviewed: January 29, 2025
Jake
AustraliaRude and incompetent reception staff, zero parking as my car didn't fit under buildings, was over charged by reception and no refund has been offered
Apartment its self was nice
Stayed in January 2025
Reviewed: December 31, 2024
Jo
AustraliaUnit was not cleaned prior to arrival. Dirty floors, bathroom and kitchen counters. Never saw any staff to assist with any questions during stay. Bed was a fold down Murphy bed, not comfortable for a long term stay.
Views were nice, quiet area.
Stayed in December 2024
Reviewed: December 15, 2024
Nhu
AustraliaRoom wasn't clean at all. Very dirty floor. Rubbish still inside the room.
Nice view
Stayed in December 2024
Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services.
We have more than 70 million property reviews, all from real, verified guests.
1
The only way to leave a review is to first make a booking. That's how we know our reviews come from real guests who have stayed at the property.
2
When guests stay at the property, they check out how quiet the room is, how friendly the staff is, and more.
3
After their trip, guests tell us about their stay. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site.
If you booked through us and want to leave a review, please sign in first.
End of dialog content