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Reviews of Ambassador Hotel Bosten 4 stars

Haasstrasse 77-81, 4700 Eupen, Belgium

#7 of 7 hotels in Eupen

Guests' Choice

Review score

Based on 401 hotel reviews

7.9

Score breakdown

  • Cleanliness

    8.3

  • Comfort

    8.1

  • Location

    7.8

  • Facilities

    7.5

  • Staff

    8.3

  • Value for money

    7.5

  • Free WiFi

    8.7

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Showing 1 - 47

  • Reviewed: 13 July 2018

    3.8
    Very disappointed!
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 2 nights

    Very disappointed! We were in the old hotel side ... Do not be fooled by the pictures, because there is the modern side, and the old side of the hotel so well stipulate modern side ... We were in a room with a double bed, which always separates during the night! If you ask for two people, it must be a bed for two people and no double bed! Also the staff was cold, not a smile! In the evening when we came back late, no surveillance? Anyone can enter this hotel! Not very safe in our time! We asked for dinner at night, as we were not asked for the reservation, and we forgot to admit it to the guest too! They did not want to serve us and the next day it was closed? In high season a hotel that does not serve on Sundays? We will not go back next time, that's for sure! This is the first time this has happened with Booking.com! These are my conclusions. Yours truly.

    Stayed in July 2018

  • Reviewed: 11 July 2018

    5.0
    Overpriced and underwhelming
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    The booking was sold as a "superior room", and at ~€150 for the night. There was a broken light in the bathroom, there was no soap, and the double bed was simply two small beds pushed close to each other. Breakfast was mostly gone by the time we arrived (45 minutes before it was due to finish) and the coffee was undrinkable. Honestly, if it had been €50-70, I would not be annoyed, but €150 creates the reasonable expectation of much better.

    Staff were pleasant (and spoke at least four languages!) and the building did not catch fire during our trip. There was a lovely view from the balcony in our room.

    Stayed in July 2018

  • Reviewed: 16 April 2018

    8.3
    Nice new room, very good breakfast, bread was excellent!
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Parking outside is a bit difficult and you need to leave the car on the street

    Nice new room, very good breakfast, bread was excellent! Great latte macchiato. Friendly and efficient staff.

    Stayed in April 2018

  • Reviewed: 18 November 2017

    4.2
    Poor decision to stay at the Ambassador Hotel
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    The room was really old fashioned with basin cracked and shower door hanging off !!. The food was really pretensions and not good at all, there was only a choice of Deer or Chicken that was a really small portion and tasted terrible. I walked out of the restaurant and advised do NOT charge me for this.

    Reception and dining room were modern

    Stayed in November 2017

  • Reviewed: 22 August 2017

    5.0
    Fine for a night or two, if there's no need to open the window
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night

    The unbearable noise of the hotel/restaurant installations, all night long. It was hot, but impossible to open a window.

    Staff were nice. The restaurant only offers complete menus, which we were not able to eat at that time. We left and the staff did not charge us for the drinks. Breakfast was good, friendly waitress. The older parts of the hotel still breathe the grandeur of the days that the Bosten family was in charge here!

    Stayed in August 2017

  • Reviewed: 7 July 2017

    9.2
    Very pleasant in a good location .
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 4 nights

    Breakfast was good . Evening meals were very good . Due to road works and diversions two of us had problems finding the hotel . One of the staff came to meet us so we could follow him back . They also had a garage just up the road where we could put our motor cycles . All the staff were very friendly .

    Stayed in July 2017

  • Reviewed: 2 July 2017

    7.1
    Decent hotel in a good location.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights

    Billshock on leaving - a litre bottle of water to drink in the room was 7 euros.

    Nice clean comfortable hotel in a good location. Furniture and decor is a bit dated, but couldn't fault cleanliness. Breakfast was good.

    Stayed in June 2017

  • Reviewed: 28 May 2017

    6.7
    Not worth the price
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The toilet in the room was dirty: still very clear 'traces' of the previous guest. Although the rest of the room was clean though a bit dusty, This was really not okay for a 99€ per night room. Room was also a bit noisy - right by the street so traffic noise.

    Staff is very friendly and helpful. Location is very good: close to restaurants, supermarket and to nature. Public parking just across the street.

    Stayed in May 2017

  • Reviewed: 7 December 2016

    5.0
    Room OK.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    VERY, VERY poor breakfast! You better buy an apple in the supermarket then paying breakfast :-( 1 type of base cereal+milk, dry sliced processed bread+jam (processed mini-portion), fruit basket. For a cheaper price and better breakfast you can go to the youth hostel in Malmedy. This is not worth the name hotel looking to the breakfast.

    Room OK.

    Stayed in November 2016

  • Reviewed: 5 September 2016

    7.5
    Good location
    • Leisure trip
    • Couple
    • Superior Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast too expensive and not included. Walked into old town to get breakfast.

    It's a short walk to the old town and Main Street for bars and restaurants. Although the booking form said wi if was extra it was free. Underground parking was welcome even though an extra fee.

    Stayed in August 2016

  • Reviewed: 29 August 2016

    6.3
    Close to factory for work.
    • Business trip
    • Solo traveller
    • Single Room
    • Stayed 1 night
    • Submitted via mobile

    Stayed here many years ago. Nothing has changed for the better. Old style hotel without character. Wifi not working.'they were working on it....' . Breakfast very basic. Will try again in 10 years time.

    Close to factory for work. Lots of free parking accros the street.

    Stayed in August 2016

  • Reviewed: 17 July 2018

    10
    Nice, pleasant and comfortable.
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    No hotel car park but the public car park opposite was fine.

    Clean, modern and good size. Very comfortable all round.

    Stayed in July 2018

  • Reviewed: 20 December 2017

    9.6
    Great value form Money, nice new rooms, good quality...
    • Business trip
    • Group
    • Single Room
    • Stayed 1 night

    Parking outside difficult and in dark places

    Great value form Money, nice new rooms, good quality breakfast

    Stayed in December 2017

  • Reviewed: 20 September 2017

    8.3
    Nice new room
    • Business trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking not easy. Hotel being renovated hence bar and restaurant are closed

    Nice new room

    Stayed in September 2017

  • Reviewed: 18 September 2017

    5.8
    it was ok, but needs improving
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 3 nights

    staff were a little absent and there was noise at night and the place was half finished

    Stayed in September 2017

  • Reviewed: 30 August 2017

    10
    An ideal base for our weekend visit to the Belgian Grand Prix!
    • Leisure trip
    • Family with young children
    • Superior Double or Twin Room
    • Stayed 3 nights

    Nothing.

    The superior rooms were of a good size with very comfy beds. Breakfast was plentiful. Staff were attentive and courteous.

    Stayed in August 2017

  • Reviewed: 16 July 2017

    10
    Attentive friendly staff.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Attentive friendly staff.

    Stayed in July 2017

  • Reviewed: 4 July 2017

    10
    Highly recommended
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    Nothing. This hotel is perfect.

    Excellent from A to Z. Everything fine and OK.

    Stayed in July 2017

  • Reviewed: 21 June 2017

    8.8
    great staff, helpful and understanding
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    great staff, helpful and understanding

    Stayed in May 2017

  • Reviewed: 19 June 2017

    10
    overnight
    • Leisure trip
    • Solo traveller
    • Single Room
    • Stayed 1 night

    excellent service and restaurant food

    Stayed in June 2017

  • Reviewed: 1 June 2017

    6.3
    Nice room, but poor breakfast
    • Leisure trip
    • Couple
    • Suite
    • Stayed 1 night
    • Submitted via mobile

    Poor breakfast

    Spa tub in the room

    Stayed in May 2017

  • Reviewed: 9 May 2017

    8.8
    comfortable beds, welcome coffee/tea, good shower,...
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night

    everything was ok

    comfortable beds, welcome coffee/tea, good shower, delicious breakfas;not noisy allthough situated on roadside

    Stayed in May 2017

  • Reviewed: 20 February 2017

    5.0
    ontbijt was in orde
    • Business trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 1 night

    kamer was ouwbollig , behang hangde los

    ontbijt was in orde

    Stayed in February 2017

  • Reviewed: 29 July 2016

    9.6
    will definitely stay again.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing could improve this hotel and staff.

    The staff (Maxim and Julia) were outstanding. Exceptional customer service.

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 20 December 2015

    7.9
    Very friendly staff, rooms are clean and friendly...
    • Business trip
    • Solo traveller

    WLAN is poor if you live in 3rd or 4th floor. But the poor signal ist free at last.

    Very friendly staff, rooms are clean and friendly (eventhough the have seen better times - let's call it they have "charme")

  • Reviewed: 25 November 2015

    10
    Exceptionally well motivated staff in a very well appointed...
    • Leisure trip
    • Couple

    Exceptionally well motivated staff in a very well appointed hotel. They actively seek guests' satisfaction and they deserve all the custom they can attract.

  • Reviewed: 3 November 2015

    7.1
    Nice breakfast.
    • Leisure trip
    • Couple

    Oktoberfest party in the same building, so quite a lot of noise during the night. They offered us another room on a higher floor, but that didn't change much. It would have been nice to have been warned when booking the room.

    Nice breakfast.

  • Reviewed: 27 October 2015

    8.3
    We stayed in room 305.
    • Leisure trip
    • Group

    We wanted to have a dinner in the hotel brasserie. But after having waited for a while to order drinks, hadn't got any staff's attention and decided to leave for a dinner to the town. It was not a real problem for us. It is just a point of attention for the personnel.

    We stayed in room 305. It was a spacious suite, with a big mordern bath-room and separate toilet. Very clean! Comfortable! Good breakfast! Everything complies with a 4* hotel!

  • Reviewed: 12 October 2015

    6.7
    The rooms were big and clean.
    • Leisure trip
    • Family with older children

    Wifi signal was (if there was any) very bad and no kettle with coffee/tea in a deluxe room. Hotel is outdated.

    The rooms were big and clean. Location was good, a lot of free parking spots nearby.

  • Reviewed: 16 September 2015

    10
    Charming hotel with a lovely restaurant.
    • Leisure trip
    • Family with older children

    Charming hotel with a lovely restaurant. I had stayed the previous night at a much more "fancy" hotel in Ghent, and honestly Ambassador Hotel Bosten might appear a little dated but I preferred it. The bed was comfortable, the shower had great water pressure, and the breakfast was spot on! The room had everything I needed. Thank you!

  • Reviewed: 24 August 2015

    8.3
    Very friendly staff that are willing to go out of their way...
    • Leisure trip
    • Family with young children

    Hotel is slightly outdated but it is compensated with the "service with a smile" approach.

    Very friendly staff that are willing to go out of their way for your comfort and happiness. Free parking is also a plus.

  • Reviewed: 14 August 2015

    7.5
    Clean, comfortable, big room.
    • Leisure trip
    • Couple

    Not really about the hotel, but Eupen is hilly, and can feel a bit of a walk from the station with luggage. The room was a bit hot, but it did get up to 33 degrees outside, so unavoidable without air conditioning.

    Clean, comfortable, big room. Good breakfast and friendly staff. Nice part of town (not that we saw anywhere horrible in Eupen). Some nice looking cafes nearby.

  • Reviewed: 12 July 2015

    7.5
    Clean and very nice location
    • Leisure trip
    • Solo traveller

    Room was a bit hot and it was noisy to open the door, next to the road. Had to go down to the conference rooms to get good internet.

    Clean and very nice location

  • Reviewed: 5 May 2015

    7.9
    the staff were very helpful.
    • Leisure trip
    • Family with older children

    Breakfast on the sunday was a bit slack, didnt seem to have enough food out for the amount of people. Location is a little out of the town.

    the staff were very helpful. allowed an early check in and arrived back after long day at racetrack and the kitchen was closed, but manager arranged for the staff to make us a hot meal. very attentive.

  • Reviewed: 1 January 2015

    5.4
    Restaurant.
    • Leisure trip
    • Couple

    No fruit at breakfast. Broken toilet. It didn't flush away. Broken heating. Not able to turn it down - in te middle of the night we had to open the windows.

    Restaurant. Staff.

  • Reviewed: 17 May 2016

    8.8
    Very friendly personeel.
    • Leisure trip
    • Couple

    We had to wait 1.5 hours for our food in their restaurant, but they offered a snack and drink!

    Very friendly personeel. Very clear room!

  • Reviewed: 10 May 2016

    7.9
    The staff are fabulous at the hotel , very accommodating...
    • Leisure trip
    • Family with older children

    The beds and bedding need to be updated.

    The staff are fabulous at the hotel , very accommodating with all your needs. Great location to get about .

  • Reviewed: 7 April 2016

    8.3
    The rooms were clean and the bed was very good.
    • Business trip
    • Solo traveller

    The rooms were clean and the bed was very good. The lady at the reception desk was very kind and showed me a few good restaurants in the old city.

  • Reviewed: 29 March 2016

    7.1
    Comfortable bed, great breakfast
    • Leisure trip
    • Group

    We were in the rear above some pipe that kept on zooming all night

    Comfortable bed, great breakfast

  • Reviewed: 5 December 2015

    6.7
    nice and friendly staff, perfect location
    • Business trip
    • Solo traveller

    let me put it this way: the interior is getting older and might start a new trend in 10 years again

    nice and friendly staff, perfect location

  • Reviewed: 27 October 2015

    8.3
    Spacious room
    • Leisure trip
    • Couple

    Didn't got the room we booked, but a class lower. This was however solved correct by the hotel staff

    Spacious room

  • Reviewed: 22 September 2015

    10
    Nice rooms, good beds , clean
    • Business trip
    • Group

    Nice rooms, good beds , clean

  • Reviewed: 20 September 2015

    8.3
    Very clean
    • Business trip
    • Group

    Poor internet connection Very warm in the rooms

    Very clean Very friendly Very accommodating (early breakfast provided) Spoke good English

  • Reviewed: 20 September 2015

    4.2
    Nothing
    • Business trip
    • Couple

    no wifi , old room

    Nothing

  • Reviewed: 18 August 2015

    10
    Restaurant had excellent food, nice choice of dishes and...
    • Leisure trip
    • Couple

    Holyday to short

    Restaurant had excellent food, nice choice of dishes and menus

  • Reviewed: 31 May 2015

    9.6
    Very friendly and attentive staff.
    • Leisure trip
    • Group

    Very friendly and attentive staff. Incredible food. Clean, comfortable rooms.

  • Reviewed: 25 January 2015

    8.3
    Nice hotel with large rooms in the center of Eupen.
    • Leisure trip
    • Family with young children

    Nice hotel with large rooms in the center of Eupen. Dinner was very good and value for money.

There are also 24 reviews without text. These impact the overall review score.

Showing 1 - 47

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