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Reviews of Best Western Plus Turnhout City Hotel 4 stars

Stationstraat 5, 2300 Turnhout, Belgium

#8 of 13 hotels in Turnhout

Guests' Choice

Review score

Based on 495 hotel reviews

8.3

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.1

  • Location

    8.2

  • Facilities

    8

  • Staff

    9

  • Value for money

    7.8

  • Free WiFi

    8.6

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Showing 1 - 75

  • Reviewed: 29 May 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    really everything was O.K.

    central location, good parking facilities, charging facilities for my electric car in front of the hotel. extensive breakfast buffet, welcome drinks, very friendly and helpful staff, well equiped room, comfy beds, balcony,

    Stayed in May 2018

  • Reviewed: 22 May 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    more attention needed for filling up breakfast buffet

    central location next to railway station, good parking facilities, friendly staff, immediate action if you ask for help.

    Stayed in May 2018

  • Reviewed: 15 May 2018

    • Business trip
    • Group
    • Comfort Room
    • Stayed 4 nights

    Very comfortable rooms, with good sized bathroom, plenty of hot water and pressure. The staff are excellent, and always do everything they can to make your stay enjoyable. Great breakfast selection, with daily changing chef's specials.

    Stayed in May 2018

  • Reviewed: 1 May 2018

    • Leisure trip
    • Family with young children
    • Comfort Room
    • Stayed 3 nights

    Very helpful friendly staff who were always happy to accommodate. Good facilities. Great location next to train station but far enough from the centre of town to enjoy a quite relaxing stay. Hotel was busy but never seemed overcrowded.

    Stayed in April 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    Small rooms. Very small and dark bathroom with small shower and weak water pressure. Small towels. No place to put toiletries of make-up. We stayed just before in a Best Western Plus( large showers, bathroom, towels). No bar, just a room with table and chairs. 2 days no water bottles available, no deliveries! Very disappointed in the hotel facilities.

    Very friendly and helpful staff. Good location next to train station.

    Stayed in March 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    - The location is great as it's right next to the station, however, that's also a disadvantage, as during our stay we were woken up on both nights by loud people walking past. We mentioned this to the staff and they were happy to move us to a different room but said we had one of the quieter rooms, so just something to keep in mind. - There is no air-conditioning, meaning we had to open the window and the noises on the street were even more obvious.

    + Super friendly staff + Breakfast is amazing!

    Stayed in January 2018

  • Reviewed: 5 December 2017

    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 1 night

    Road outside was a little noisy (it was a Friday night), so would prefer a room overlooking the railway lines. There was a special St. Nickolas parade the next morning, and we were not aware we had to move our car from the car park at 09:00, as it was going to be used as part of the parade. Not the hotel's fault, but the Police should have warned them the previous day.

    We have stayed before, and chose to return. Comfortable, very clean rooms with lots of extras. Excellent breakfast. 10 minute walk from the centre of town. Very good value for money. We would stay again.

    Stayed in November 2017

  • Reviewed: 11 September 2017

    • Leisure trip
    • Family with young children
    • Comfort Room with Balcony
    • Stayed 1 night

    shower door was narrow, & shower small. Twin beds were very narrow, and we had to each remain still not to fall out of bed. Short walk (10 minutes) to the town square w/selection of restaurants & bars

    Great location in town. Nice breakfast. Staff was very friendly.

    Stayed in September 2017

  • Reviewed: 30 August 2017

    • Business trip
    • Solo traveller
    • Comfort Room with Balcony
    • Stayed 1 night

    We had booked a balcony room but found that this wasn't available when we arrived. In the event it didn't really upset our stay as there is a seating area with tables outside reception. The stock of coffee sachets in the room was lacking that day. It was also a bit concerning that reception wasn't manned early Sunday morning as receptionist was also cooking breakfast at the opposite end of the hotel. The coffee machines also needed maintenance so not the best start to the day for us. However, receptionist/chef, when I found him, was extremely helpful, despite being so busy, and organised coffee.

    This hotel in the old station looked lovely and was very sympathetically decorated. We were easily able to find parking outside. The greeting at reception was very friendly and efficient. The room was very comfortable and peaceful enough. There were two very welcome complimentary one glass size bottles of wine. The bathroom was impeccable with enough towels and toiletries. Coffee is available in reception at all times. There is also coffee available in the room. The staff couldn't have been more helpful. The seating area outside was also very welcome.

    Stayed in August 2017

  • Reviewed: 24 June 2017

    • Business trip
    • Solo traveller
    • Premium Room
    • Stayed 4 nights
    • Submitted via mobile

    Too noisy/loud street. Difficult to lift and down luggade without elevator along circling stairs

    Early arrival check in (around 12 am) and upgrade to studio and studio design, big bath, welcome vine and chocolates. Friendly personal. Orange fresh and croissants

    Stayed in June 2017

  • Reviewed: 30 May 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 3 nights

    I love this hotel because it is right next to the railway station! It means you can quickly get to it if you travel by train from Antwerp or Brussels (I often take the Eurostar from London to Brussels, and its just one change of train to get to Turnhout - you can buy a Eurostar ticket that includes onward travel to any Belgian station). If you are a light sleeper you might be disturbed by the trains, so check that you can get a room not on the track side. Breakfast is buffet-style and good value.

    Stayed in May 2017

  • Reviewed: 23 May 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    Only for early risers. The room had a large skylight in the ceiling so I was woken shortly after sunrise. There were no curtains. The guy who showed me the room didn't point this out so I found out very early the next morning... The wifi didn't work.

    Stayed in April 2017

  • Reviewed: 19 May 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    Only issue I found was the lighting in bathroom could be better/Brighter. Only issue I found with this hotel.

    Great Staff. Very Friendly and informative. Always with a smile. Very enjoyable and positive experience.

    Stayed in May 2017

  • Reviewed: 12 April 2017

    • Business trip
    • Solo traveller
    • Premium Room
    • Stayed 1 night

    -

    At every Hilton hotel in the world you feel the company policy "we want your money". At this BW Turnhout the atmosphere is " what can we do more for you". It breaths kindness, service and atmosphere.

    Stayed in April 2017

  • Reviewed: 8 April 2017

    • Business trip
    • Solo traveller
    • 2 rooms
    • Stayed 1 night

    I ate breakfast quite late and got the impression they wanted to close and the available food was more limited than perhaps it had been had I got there earlier

    Good selection of fresh bread

    Stayed in March 2017

  • Reviewed: 14 February 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    A bit odd that the rooms are facing the ground level on the street and you have floor to roof windows but they have huge blinds...so I just closed them.

    Great location, clean, warm (has central heating). Breakfast was good enough.

    Stayed in January 2017

  • Reviewed: 3 October 2016

    • Leisure trip
    • Couple
    • Comfort Room with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Reception stank of smoking. Evening staff surly & curt, unhelpful. We were not allowed a second key card. Room too warm. Very noisy through the night. Slept very badly. Nobody on reception 7.30, 8.00 or 8.30a.m. on first morning. Long queue and slow checkout.

    Good assortment at breakfast. Breakfast staff friendly. Gift of wine in the room.

    Stayed in October 2016

  • Reviewed: 20 September 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 4 nights
    • Submitted via mobile

    Always limited availability. And no dinner option. Finally, a lack of hand soap during my whole week of stay!!

    Lovely friendly service, including breakfast. Comfortable and cosy rooms.

    Stayed in August 2016

  • Reviewed: 15 September 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    In some room you can't open the window. Better choose the room with balcony.

    Confortable with bottle of wines, coffee and thee in the room. Very clean.

    Stayed in September 2016

  • Reviewed: 25 August 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    Possibly if there had been a bar, but there was a vending machine so not a complaint

    Staff were really great and the room was comfortable. Location excellent, right next to the railway station. Great to sit outdoors

    Stayed in August 2016

  • Reviewed: 22 August 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    Can occasionally hear other hotel users banging doors or talking in the corridor outside the room.

    All the staff are superb from reception to the house keeping staff. The bed is very comfortable, the air con appreciated on a hot evening and the goodies in the room a treat.

    Stayed in August 2016

  • Reviewed: 12 August 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    Breakfast was cold as only kept warm over small tea light candles and toaster was very very slow. I thought I booked dbl room and had 2 single beds and quilts stuck together even though comfortable would prefer always double or kingsize bed

    The hotel and staff was good

    Stayed in August 2016

  • Reviewed: 10 August 2016

    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    Safes in the rooms did not work

    Location perfect for what we wanted, staff extremely helpful in booking taxi and advice on where to eat and best pubs in town.

    Stayed in August 2016

  • Reviewed: 30 July 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 4 nights

    Lighting could have been better. The hotel is very dark as there are many trees outside, which are lovely, but they do make the hotel dark. Also, I think if you took out one of the armchairs and the round table it would make the room seem much bigger. You don't really need the table as you have a big desk in the room and there is a table and chairs on the balcony.

    Staff were wonderful. They helped us so much as we didn't know the area and organised taxis and car hire. Exceptional!! Breakfast was excellent - very good value for money and superb choice of food. Very comfortable bed and room was made up every day.

    Stayed in July 2016

  • Reviewed: 19 July 2016

    • Leisure trip
    • Group
    • Comfort Room with Balcony
    • Stayed 3 nights

    Breakfast was a bit of a let down.

    This hotel is great, the staff are very friendly, the location is perfect for the Sjock Festival and is also central so you can do some sightseeing in Turnhout, very pretty town!

    Stayed in July 2016

  • Reviewed: 12 July 2016

    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 4 nights

    no air conditioning in the room no curtain/sheers on the windows- our room looked on to the rail and bus line- not very private very soft bed

    excellent breakfast choice free tea/coffee/ bottled water 24/7

    Stayed in July 2016

  • Reviewed: 11 July 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    Paying for car parking, although we didn't, as we were there Sat eve until Mon morning.

    Buffet breakfast tremendous! Also, themed based on Euro 2016 countries playing next.

    Stayed in July 2016

  • Reviewed: 21 June 2016

    • Leisure trip
    • Couple
    • Comfort Room with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    Nothing!

    The staff is extremely friendly and professional; also very helpful getting transportation to the festival we were visiting (Graspop Metal Meeting). A VERY pleasant stay🤘🏻.

    Stayed in June 2016

  • Reviewed: 12 June 2018

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 4 nights
    • Submitted via mobile

    Noise in the morning due to train station

    good service and well located in center of the city

    Stayed in May 2018

  • Reviewed: 28 May 2018

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    Great staff, very helpful. The shuttle service from the Brussels airport has been flexible with the several flight delays on that day.

    Stayed in May 2018

  • Reviewed: 14 May 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    attention for filling up breakfast buffet, however once warned, immediate action was taken

    good location, easy parking

    Stayed in May 2018

  • Reviewed: 12 May 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    The interiors of the rooms need to be refreshed

    The building is very charming, and location is perfect.

    Stayed in April 2018

  • Reviewed: 10 May 2018

    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    The staff was kind. I could also leave my lugage after my check out to grab it later.

    Stayed in April 2018

  • Reviewed: 7 May 2018

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights

    Rather close to city center, public parking space

    Stayed in May 2018

  • Reviewed: 30 April 2018

    • Business trip
    • People with friends
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    Fantastic location, really friendly and helpful staff, very comfortable beds, and a good shower. Super breakfast too !

    Stayed in April 2018

  • Reviewed: 15 April 2018

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 2 nights

    The breakfast was very simple

    Good location, near the city centre, central station and surrounded by parkings.

    Stayed in March 2018

  • Reviewed: 4 April 2018

    • Leisure trip
    • Group
    • Comfort Room with Balcony
    • Stayed 2 nights

    Did not provide 2 single beds as requested

    Stayed in April 2018

  • Reviewed: 12 March 2018

    • Family with young children
    • Comfort Room
    • Stayed 4 nights
    • Submitted via mobile

    Liked everything

    Staff was extremely accommodating

    Stayed in March 2018

  • Reviewed: 11 December 2017

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night

    The breakfast was mediocre at best.

    Reception staff were outstanding, with lots of local information.

    Stayed in December 2017

  • Reviewed: 10 November 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    The bed was too soft, room too warm

    Bathroom

    Stayed in November 2017

  • Reviewed: 17 October 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    Two beds together isn't one when they roll apart in the middle of the night!

    The staff was so kind and helpful

    Stayed in September 2017

  • Reviewed: 10 September 2017

    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Cremated bacon

    Fairly good choice

    Stayed in September 2017

  • Reviewed: 4 August 2017

    • Leisure trip
    • Couple
    • Comfort Room with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    No air con

    Comfortable bed, Breakfast, close proximity to train

    Stayed in July 2017

  • Reviewed: 12 July 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing.

    Everything!

    Stayed in July 2017

  • Reviewed: 7 June 2017

    • Business trip
    • Solo traveller
    • Premium Room
    • Stayed 2 nights
    • Submitted via mobile

    Well located, comfy, clean and friendly staff

    Stayed in May 2017

  • Reviewed: 17 May 2017

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Sky light above the bed in the apartments meant it is light from 4am!

    Staff were friendly

    Stayed in May 2017

  • Reviewed: 11 May 2017

    • Business trip
    • Solo traveller
    • Premium Room
    • Stayed 3 nights
    • Submitted via mobile

    Location of my room (railway side). A train woke me up every morning at 5am

    The room was nice and clean. Very friendly staff. Nice breakfast

    Stayed in May 2017

  • Reviewed: 6 May 2017

    • Business trip
    • Solo traveller
    • Comfort Room with Balcony
    • Stayed 3 nights

    Pillows too small and bed too soft. Bathroom too dark.

    Kindness of staff. Variety of Breakfast. Silence of room.

    Stayed in May 2017

  • Reviewed: 6 May 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    N/A

    Excellent all round

    Stayed in May 2017

  • Reviewed: 12 April 2017

    • Business trip
    • Group
    • Comfort Room
    • Stayed 1 night

    The staff and their way to treat the guests

    Stayed in April 2017

  • Reviewed: 29 March 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    The staff was really amiable despite checking at 2.00 in the morning. Breakfast was nice. Effortless checkin and checkout.

    Stayed in March 2017

  • Reviewed: 27 March 2017

    • With a pet
    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Small quiet town. Good rooms and breakfast.

    Stayed in March 2017

  • Reviewed: 22 March 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 5 nights

    bus is driving 50 cm from the window in the ground floor, big window that is not really tinted

    Stayed in March 2017

  • Reviewed: 7 February 2017

    • Business trip
    • Group
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Location next to train and bus station.

    Room clean and spacious

    Stayed in January 2017

  • Reviewed: 21 January 2017

    • Leisure trip
    • Solo traveller
    • Premium Room
    • Stayed 1 night

    A number of light bulbs were missing WIFI was OK but a bit sporadic

    Excellent front desk staff Very helpful and able to accommodate a late checkout

    Stayed in January 2017

  • Reviewed: 20 January 2017

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Nearby trains

    Easy, friendly and central

    Stayed in January 2017

  • Reviewed: 21 November 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    The staff is always extremely friendly and they offer assistance in our needs.

    Stayed in November 2016

  • Reviewed: 12 October 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 2 nights

    No evening meals

    Good location, staff helpful

    Stayed in October 2016

  • Reviewed: 29 September 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 4 nights
    • Submitted via mobile

    Small rooms

    Excellent location

    Stayed in September 2016

  • Reviewed: 16 September 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    Trains and buses so close to room starting very early in the morning.

    The room was lovely. Staff friendly and helpful. Breakfast excellent.

    Stayed in September 2016

  • Reviewed: 7 September 2016

    • Leisure trip
    • Couple
    • Comfort Room
    • Stayed 2 nights
    • Submitted via mobile

    The staff was absolutely amazing!

    Stayed in September 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Staff very professional and helpful

    Stayed in August 2016

  • Reviewed: 26 August 2016

    • Leisure trip
    • Couple
    • Comfort Room with Balcony
    • Stayed 1 night
    • Submitted via mobile

    Room a little dark - needs better lighting

    Really comfortable hotel - staff very helpful - great stay

    Stayed in July 2016

  • Reviewed: 11 August 2016

    • Business trip
    • Solo traveller
    • Premium Room
    • Stayed 1 night

    Quiet noisy if the window was open due to location.

    Comfy Bed

    Stayed in August 2016

  • Reviewed: 9 August 2016

    • Leisure trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night

    Excellent Staff, very friendly

    Stayed in August 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Comfort Room with Balcony
    • Stayed 1 night

    Would have preferred lower prices rather than freebie bottles of wine...!

    Staff, facilities and brekky...

    Stayed in July 2016

  • Reviewed: 30 June 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 3 nights
    • Submitted via mobile

    Blind in roof let light in as it had holes in it

    Staff are friendly, welcoming and helpful

    Stayed in June 2016

  • Reviewed: 26 June 2016

    • Business trip
    • Solo traveller
    • Comfort Room
    • Stayed 1 night
    • Submitted via mobile

    Reception desk was super friendly. Definitely recommend to stay here. Great location.

    Stayed in June 2016

  • Reviewed: 24 June 2016

    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 4 nights

    Good location, short walk to the restaurants, bars and the castle. Good wi-fi, friendly staff

    Stayed in June 2016

  • Reviewed: 24 June 2016

    • Leisure trip
    • Group
    • Comfort Room
    • Stayed 4 nights

    Very good location and breakfest, nice room with a free basket of wine, water and chocolate. Friendly staff.

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 25 May 2016

    • Leisure trip
    • Solo traveller

    Cold and I mean cold hard and soft boiled eggs three mornings in a row ..didn't matter what time you got there...how do they have cold soft boiled eggs? Never saw a guest try one. Bath towels not great, would be nice to have bath sheets.

    Great value and convenient to station .free mini bottles of wine in roon were a nice touch. Reception staff very helpful

  • Reviewed: 28 April 2016

    • Business trip
    • Solo traveller

    The bedroom was at ground floor level with large windows onto the street. Without the curtains drawn the room is very open to passers by.

    The hotel was easy to find and park outside. The fine and I slept well. The receptionist recommended a good local restaurant

  • Reviewed: 20 March 2016

    • Business trip
    • Solo traveller

    Parking a bit complicated and pricey.

    The girls at the reception desk were not only very pretty; they were also very professional and helpful. The place has character being a rebuilt railroad station. Close to good restaurants and shopping.

  • Reviewed: 18 January 2016

    • Business trip
    • Solo traveller

    In terms of equipment, I regret the absence of mini bar in the room. Finding a place to park the car is a bit complicated: there is no dedicated car park. The hotel is between the rail station on one side and the street on the other side, so the choice is between the rail traffic and the road traffic. Fortunately, at night , the road traffic is very minimum.

    Very good service. Got help finding good restaurants at walking distance. The internet connection is very good: using the wire, I could just plug it in and I was connected. The breakfast is also very good.

  • Reviewed: 13 December 2015

    • Leisure trip
    • Group

    The fact that the rooms needed cleaning as we arrived at 4pm. There were only two staff on duty. The breakfast was cold. The door lock didn't work.

    Location

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