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Reviews of Carbon Hotel 4 stars

Europalaan 38, 3600 Genk, Belgium

#11 of 18 hotels in Genk

Guests' Choice

Review score

Based on 498 hotel reviews

8.1

Score breakdown

  • Cleanliness

    8

  • Comfort

    8.3

  • Location

    8.4

  • Facilities

    8.1

  • Staff

    8.2

  • Value for money

    7.4

  • Free WiFi

    8.9

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Showing 1 - 51

  • Reviewed: 24 September 2018

    8.8
    The lighting in the room was not easy to control.
    • Business trip
    • Group
    • Deluxe Double Room with Bath
    • Stayed 1 night

    The lighting in the room was not easy to control. When I checked in I was told how to turn off the side panel in the room but there was another light on the wall opposite which had no switch - I tried to call reception and I was told to try all the switches which I did several times. In frustration I had to remove my room key to turn all the lights off and then I was left with no A/C for the night which wasn't great.

    Stayed in September 2018

  • Reviewed: 17 May 2018

    9.2
    Fantastic rooms with lots of elegant design details. Some of the artwork is very "modern" though.
    • Business trip
    • Group
    • Standard Room with Shower
    • Stayed 1 night

    The reception desk is low (regular chair level). This forces you to use the bench seating to book in. If you choose to stand, there is artwork that gets in the line of sight between the customer and the staff. I could not figure out how to turn off the light on the wall of my room (apparently you have to turn the dimmer to 100% before it will switch off). There is a lot of light switches and they are dark colored, which is the same color as the walls. If a visitor has problems with their eyesight, it would be very hard to operate the lights.

    The design of the rooms is pretty spectacular. I really liked the panoramic artwork on the bedroom wall. There is clearly a lot of creativity in the design details. Even the shoe polisher was in the shape of a dog. In the bar area (which is also used for breakfast), they have a great roof made of Spanish tiles. The staff were very friendly and when I lost my breakfast card, they replaced it immediately.

    Stayed in May 2018

  • Reviewed: 23 April 2018

    4.2
    I stayed there for 12 days.
    • Leisure trip
    • Solo traveller
    • Standard Room with Shower
    • Stayed 11 nights

    I stayed there for 12 days.Very kind of them to upgrade my room after i asked them..Above average rooms and design. Pity that the rooms were cleaned inadequately ,sheets replaced not often and the saddest of all, was that in 12 days they couldn't get me a blanket and an extra set of sheet..(the duvet in the room was very thick and very warm for 30 degrees days).So at the end i was using a duvet cover to cover myself when i was sleeping. Also the breakfast area was small and the breakfast was adequate but the problem was that the people that were serving and managing (same people everyday) were making too much noise,being very loud talking to each other like they were at their houses ,not respecting the quests of the hotel and thus making the whole breakfast experience a really bad one.

    Stayed in April 2018

  • Reviewed: 16 February 2018

    8.8
    The staff is friendly, the location is good, right across...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Bath
    • Stayed 1 night

    I would have loved the double bed to be an actual double bed, not two singles together. But all in all it was nice.

    The staff is friendly, the location is good, right across the train station

    Stayed in February 2018

  • Reviewed: 23 November 2017

    6.3
    I will not come back
    • Business trip
    • Couple
    • Standard Room with Shower
    • Stayed 1 night

    Not wel organised. They gave me a room where the heating was disfunctional. You have to call the reception desk to increase the heating in yr room!! Strange that such an "expensive hotel" you a room give where there is no heating. After 1.5 hrs and 3 calls, I moved to another room. I will not come back

    Stayed in November 2017

  • Reviewed: 22 November 2017

    4.6
    At 09:30 PM a staff member tried to enter the room and next...
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Bath
    • Stayed 1 night

    At 09:30 PM a staff member tried to enter the room and next morning at 07:30 AM again a staff member opened the door.... Shower did not become warm. Highly overrated hotel with better marketing than service

    Stayed in November 2017

  • Reviewed: 13 October 2017

    8.8
    Great interior design.
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Bath
    • Stayed 2 nights

    The plastic chair in the room (used for working on the laptop) is unbelievably uncomfortable. The spa hours (10am to 7pm) didn't give me enough time to use them.

    Great interior design. Clean, spotless rooms. Fast wifi.

    Stayed in October 2017

  • Reviewed: 25 September 2017

    9.6
    Great stay, lovely staff, superb breakfast!
    • Leisure trip
    • Couple
    • Standard Room with Shower
    • Stayed 1 night

    Great atmosphere, all of the staff was very helpfull, and they really took care of the details: handwritten note in the room, bottle of Cava with compliments of the house, the household asked us if we had a good night, ... The bed was amazing! Breakfast was very good, great choice, premium products. We had an excellent stay, and we loved every minute over there!

    Stayed in September 2017

  • Reviewed: 31 August 2017

    4.2
    Good restaurant, but no so good accomodations
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Bath
    • Stayed 1 night

    The room is dirty, better to say - the floor. There was no sleepers. It's big questions how to get into the shower and back to the room((((? I had to cover the floor with the towels to move back. There was no simple water offered by the place.

    The restaurant

    Stayed in August 2017

  • Reviewed: 31 July 2017

    7.5
    Carbon Hotel, Genk
    • Leisure trip
    • Family with young children
    • Standard Room with Shower
    • Stayed 1 night

    Be aware that everything in Genk closes early. You will be disappointed if you try to go for dinner after about 9:30pm, even on a Saturday night, and even at the hotel restaurant they were quick to send us away with no option of room service or anything.

    Spacious, clean and modern hotel immediately opposite the hotel and a 2 minute walk from the town's central square.

    Stayed in July 2017

  • Reviewed: 15 May 2017

    5.0
    Very busy hotel
    • Couple
    • Standard Room with Shower
    • Stayed 2 nights
    • Submitted via mobile

    The corridors alway full of cleaning trolleys brushes dirty bed sheets, day and night. No carpet instead rubber matting in room (dirty stained). If the restaurant is busy no one to serve you a drink, then if you get service they say drink outside the tables reserved for restaurant.

    The restaurant was fantastic. The room and bed large.

    Stayed in May 2017

  • Reviewed: 29 April 2017

    5.4
    Our hotel stay was okay but nothing exceptional
    • Business trip
    • Solo traveller
    • Standard Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The staff were not particularly helpful or knowledgeable and were on able to help us with advice as to where to find something to eat upon a very late arrival.

    Nothing in particular

    Stayed in April 2017

  • Reviewed: 23 March 2017

    6.3
    Average Place for a Night
    • Leisure trip
    • Couple
    • Deluxe Double Room with Bath
    • Stayed 1 night

    The room was full of dust. Panel above the head board of the bed was dirty. Room is big but lacks character. Beds were not the most comfortable.

    Huge bathtub, nespresso facilities in the room

    Stayed in March 2017

  • Reviewed: 20 October 2018

    10
    Nice and confortable room.
    • Business trip
    • Group
    • Standard Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Nice and confortable room.

    Stayed in October 2018

  • Reviewed: 30 September 2018

    10
    The room was amazing and the restaurant and waiting staff...
    • Business trip
    • Couple
    • Deluxe Double Room with Spa Access
    • Stayed 1 night
    • Submitted via mobile

    Nothing to dislike even the romantic package was a nice touch.

    The room was amazing and the restaurant and waiting staff were very professional

    Stayed in September 2018

  • Reviewed: 28 August 2018

    10
    Very nice stay, no free parking
    • Leisure trip
    • Couple
    • Standard Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    The lack of free parking

    Everything else. Very nice reception, beautiful rooms, good food, quiet.

    Stayed in August 2018

  • Reviewed: 8 April 2018

    9.2
    Modern looks and nice integration of the bathroom in the...
    • Leisure trip
    • Couple
    • Standard Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Modern looks and nice integration of the bathroom in the bedroom

    Stayed in April 2018

  • Reviewed: 6 April 2018

    7.1
    Ok for a short overnight stay
    • Business trip
    • Solo traveller
    • Standard Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    Bedside lights awkward to move. Coffee machine not clean. Room had single beds. No english tv channels

    Large spacious room, location to train station

    Stayed in April 2018

  • Reviewed: 8 February 2018

    6.7
    Razoavel
    • Business trip
    • Solo traveller
    • Standard Room with Shower
    • Stayed 2 nights

    A temperatura do quarto

    Do restaurante

    Stayed in February 2018

  • Reviewed: 1 February 2018

    8.3
    great
    • Business trip
    • Group
    • Standard Room with Shower
    • Stayed 4 nights

    Hallways are a little noisy, maybe something like carpet on the floor to deaden the noise.

    Stayed in January 2018

  • Reviewed: 21 November 2017

    10
    Beautiful design and services
    • Business trip
    • Solo traveller
    • Standard Room with Shower
    • Stayed 1 night

    Beautiful design and services

    Stayed in November 2017

  • Reviewed: 2 October 2017

    8.3
    Great room, Nice design. Very comfortabel.
    • Leisure trip
    • Couple
    • Standard Room with Shower
    • Stayed 1 night
    • Submitted via mobile

    They were still cleaning our room upon arrival.

    I really likes the room lay out.

    Stayed in October 2017

  • Reviewed: 28 July 2017

    6.7
    Good stay at fair pricing, solid hotel
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Bath
    • Stayed 3 nights
    • Submitted via mobile

    Too expensive parking

    Nice room, nice food in restaurant, expensive parking

    Stayed in July 2017

  • Reviewed: 3 May 2017

    10
    Modern design
    • Couple
    • Deluxe Double Room with Bath
    • Stayed 1 night
    • Submitted via mobile

    Bit Dark

    Modern design

    Stayed in April 2017

  • Reviewed: 18 April 2017

    10
    We had a fantastic time in the hotel, there was also a spa...
    • Leisure trip
    • Couple
    • Deluxe Double Room with Bath
    • Stayed 3 nights
    • Submitted via mobile

    We had a fantastic time in the hotel, there was also a spa at the hotel which was great. Really recommend this hotel.

    Stayed in April 2017

  • Reviewed: 17 March 2017

    5.4
    Came back to thih , but now I am dissapointed
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    The rooms.needs to be redicorated. Repair bath toilet walls and everything will come back to the previous level of good relaible design hotel .

    Stayed in March 2017

  • Reviewed: 15 November 2016

    5.0
    Ghost and the Darkness
    • Business trip
    • Solo traveller
    • Deluxe Double Room with Spa Access
    • Stayed 2 nights
    • Submitted via mobile

    Too too Dark. Also had to leave after 1day and could not stop payment for 2nd day. Had emergency to go to

    Location

    Stayed in November 2016

  • Reviewed: 25 October 2016

    8.8
    "Carbon is what earth needs"
    • Business trip
    • Solo traveller
    • Standard Room with Shower
    • Stayed 1 night

    A different style of Hotel, I like black! it was my second stay,I'll come.

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 May 2016

    9.6
    Room was perfect.
    • Business trip
    • Solo traveller

    The location where the breakfast is served was very uncomfartable. Also breakfast was not good enough.

    Room was perfect. Location is just in the center.

  • Reviewed: 3 May 2016

    6.7
    Friendly staff
    • Business trip
    • Solo traveller

    Toilet wasn't clean, it smelled like a toilet in the train station. A breakfast that costs €19 could have been much better. The cleanliness of the room did not represent the so called 'Carbon Sense'. It wasn't mentioned in the Booking.com website that SPA costs extra €25!!

    Friendly staff After I complained about the toilet, they accepted it and apologized

  • Reviewed: 14 April 2016

    8.3
    The bed was very comfy, the room very spacious and of good...
    • Solo traveller

    Q-tips and free water for the night instead of a lollipop!

    The bed was very comfy, the room very spacious and of good design, also the receptionist was very helpful.

  • Reviewed: 4 April 2016

    9.6
    The staff were friendly and spoke excellent English.
    • Leisure trip
    • Group

    Nothing, the hotel was of excellent standard.

    The staff were friendly and spoke excellent English. Rooms nicely decorated, comfy and good sized bed. Great location, right in town and opposite the train station.

  • Reviewed: 22 March 2016

    8.3
    It was very local to the city Center where all the shops,...
    • Leisure trip
    • Solo traveller

    The breakfast is expensive and only coffee facilities in the room

    It was very local to the city Center where all the shops, restaurants and train station. Staff very helpful

  • Reviewed: 2 February 2016

    7.9
    - Bath in room with nice view over the garden at the back of...
    • Leisure trip
    • Solo traveller

    - Over fiddly bath taps - took 5 mins to work out how to put the plug down so the water would stay in! - Expensive breakfast (19 Euros) - Poor sound insulation from corridor: woken by noise of people returning from their night out at 3:00am then again at 4:30am - Access to parking not clear - you have to park in a public car park rather than a hotel-branded one, which makes finding it impossible without a visit to Reception first.

    - Bath in room with nice view over the garden at the back of the hotel - Location close to shopping centres and station - Coloured "mood" lighting in room - Welcoming reception staff

  • Reviewed: 5 January 2016

    5.4
    The rooms are very beautiful and nice.
    • Leisure trip
    • Couple

    In our room we did not have the number of the reception. One of our towels was dirty. The baffle for the ipod did not work. Our room was with wellness included but we did not receive towels for the spa and the reception could not give us an answer on out questions. The temperature of the room was on 23 degres, which was way to high. We cut it off but all night it was too hot in the room. In the hall there were dirty towels on the floor.

    The rooms are very beautiful and nice. The restaurant was great.

  • Reviewed: 4 October 2015

    4.6
    Nothing.
    • Leisure trip
    • Couple

    Finding location of car park. Very dimly lit room even at its brightest. Only one key per room caused problems. Due to poor lighting the step up to the black bathroom area was dangerous.

    Nothing.

  • Reviewed: 25 August 2015

    6.3
    Location to train and to center of town.
    • Leisure trip
    • Couple

    Sink was not light friendly for women's makeup or men shaving. Need shower area towel holders. Shower area trash bin. To hard of pillows, need two types there in the room. Breakfast a bit weak. Eggs to runny, beans to sour. Ok, it could be an acquired taste, but most hotels have the opposite?

    Location to train and to center of town.

  • Reviewed: 19 March 2015

    7.9
    Free Nespresso coffee was a nice idea.
    • Business trip
    • Couple

    One nearby room was used as a meeting room and the people were very noisy until I requested them to be quieter

    Free Nespresso coffee was a nice idea. The in house Spa was excellent. All staff were nice

  • Reviewed: 17 February 2015

    8.8
    Not everyday placing of the room, but we found it splendid.
    • Leisure trip
    • Couple

    Not everyday placing of the room, but we found it splendid. Extra facilities (bath, rain shower, nespresso device, color lights, large bed,...) Everything present to have a wonderful stay.

  • Reviewed: 7 April 2016

    10
    Fantastic contemporary feel to the hotel.
    • Business trip
    • Solo traveller

    Fantastic contemporary feel to the hotel. Nice touches in rooms like the whirlpool bath, coffee machine etc

  • Reviewed: 5 April 2016

    9.6
    The bed was amazing!
    • Leisure trip
    • Couple

    More coffe pods left in the room each day.

    The bed was amazing!

  • Reviewed: 17 March 2016

    10
    good
    • Leisure trip
    • Family with young children

    nothing

    good

  • Reviewed: 29 November 2015

    10
    Great design, friendly staff, well equiped rooms, good...
    • Business trip
    • Solo traveller

    Nothing to mention.

    Great design, friendly staff, well equiped rooms, good breakfast

  • Reviewed: 15 November 2015

    7.9
    very spacious and modern rooms, friendly staff.
    • Leisure trip
    • Couple

    very spacious and modern rooms, friendly staff.

  • Reviewed: 1 September 2015

    9.6
    hotel was terrific!
    • Leisure trip
    • Family with older children

    Breakfast was far too expensive...

    hotel was terrific! Staff friendly and helpful

  • Reviewed: 23 August 2015

    9.6
    Very helpful staff
    • Business trip
    • Solo traveller

    Expensive for what is not a palace hotel.

    Very helpful staff Very quiet Very comfortable

  • Reviewed: 13 July 2015

    9.2
    nice diseing rooms, very good showers
    • Business trip
    • Solo traveller

    nice diseing rooms, very good showers

  • Reviewed: 7 June 2015

    9.6
    Location and the price
    • Business trip
    • Couple

    Location and the price

  • Reviewed: 26 April 2015

    10
    Kindness of staff, very spaccious and beautifull room, good...
    • Leisure trip
    • Couple

    Kindness of staff, very spaccious and beautifull room, good breakfast

  • Reviewed: 17 March 2015

    5.4
    the location and parking is ok.
    • Leisure trip
    • Family with older children

    the toilet was smelling, when we mentioned that and also that the airco didnt work, we didnt get a real response.

    the location and parking is ok.

  • Reviewed: 1 February 2015

    9.6
    Stylish room and one of the best restaurant in the area
    • Business trip
    • Solo traveller

    The corridor flooring and the Internet was not good

    Stylish room and one of the best restaurant in the area

There are also 16 reviews without text. These impact the overall review score.

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