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Reviews of Hotel Charleroi Airport - Van Der Valk

Chaussée De Courcelles 115, Gosselies, 6041 Charleroi, Belgium

#4 of 12 hotels in Charleroi

Guests' Choice

Review Score

Based on 370 hotel reviews

8.4

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.8

  • Location

    8.3

  • Facilities

    8.6

  • Staff

    8.6

  • Value for money

    8.0

  • Free WiFi

    8.4

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Showing 1 - 25

  • Reviewed: March 21, 2024

    8.0
    Very Good
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night

    that I hade to pay 25 euro for the airport transit, this is really not ok....

    Stayed in March 2024

  • Reviewed: March 18, 2024

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Girl at the reception told me that checking in at 3pm while I was there at 2.30 pm and usually in decent hotels it’s not a problem

    Clean and spacey room

    Stayed in March 2024

  • Reviewed: February 23, 2024

    7.0
    Business hotel
    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    Breakfast was nothing special.

    The room.

    Stayed in February 2024

  • Reviewed: February 14, 2024

    7.0
    Good
    • Business trip
    • Couple
    • Executive Suite
    • Stayed 1 night

    The food at the evening dinner was not wonderful. I had expected better at Van der Valk

    Stayed in January 2024

  • Reviewed: February 4, 2024

    9.0
    Wonderful
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    I loved the restaurant staff and had a wonderful dinner here. The room was quiet and I slept well.

    Stayed in November 2023

  • Reviewed: January 20, 2024

    8.0
    Relaxed and luxurious stay
    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted from a mobile device

    We've only noticed some little uncleanliness in the jacuzzi.

    Very friendly staff, we received a discount for a great update last minute, there is a supermarket near the hotel, near Charleroi Airport, sufficient parking space, great noise isolation, it smelled great in the main area and in our room, easy to use technology, lovely soaps, relaxing jacuzzi, very comfortable bed and last but not least the room was decorated beautifully. Our stay in general was very relaxing and luxurious. Great quality.

    Stayed in December 2023

  • Reviewed: January 17, 2024

    7.0
    Nice hotel
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Very disappointed as went to reception at 22:50hrs for an iron and ironing board and was advised that it would be brought to my room. At 23:45 still not there so had to go back down. The male night receptionist was very good and whilst not sure did go exploring to find one whilst I waited. He was great but the original request should have been dealt with before the evening staff left for the evening.

    Breakfast was good with plenty of selection

    Stayed in January 2024

  • Reviewed: January 3, 2024

    7.0
    Great hotel but bad receptionist
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The only bad thing but its something that really should be taken into consideration as it reflects the hotel image is the guy on the night shift who was very tough and rude with us, we were almost fighting with him for his attitude and rude tone of his voice, we paid cash then he said that he want to test the credit card we said its ok as he mentioned that this is the hotel policy, but he deducted the amount again and we received a massage from our bank that the amount was deducted, not only tested it, and he was insisting that he did nothing but testing and this issue always happens with their customers and they keep complaining about it but this is the hotel policy!! After arguing with him and being sooooo rude with us he did something finally and the amount was reversed back to our account Second issue when we were at the airport and called him asking for the shuttle bus or taxi, he said something that i didnt hear because of the wind and winter outside so i asked him to say again what he said so he told me in a rude way "dont u understand english!!!!" Is this a way to talk to your customers!! So when we reached the hotel i was not surprised with his rudeness again!! Another issue is that the check in process took so long time, not with us only but with customers who were checking in before us i dont know why!!! Last minor issue is that the pillows are very high, who sleeps on low pillows will not be comfortable at all

    The hotel itself and room is great and very clean, room size is great too, clean bathroom, the hotel offers you magazines and flyers for what to do in belgium, breakfast was ok and breakfast area is nice, taxi service was a great option too specially that we reached the airport at night and no taxis were available

    Stayed in December 2023

  • Reviewed: November 27, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Twin Room
    • Stayed 2 nights
    • Submitted from a mobile device

    Convenience to the airport

    Stayed in November 2023

  • Reviewed: November 13, 2023

    7.0
    Great hotel, unprofessional staff
    • Leisure trip
    • Group
    • Standard Twin Room
    • Stayed 1 night

    some staff members below all expectations. 'Cool' as in 'arrogant' and not customer-oriented. Pictures this while approaching the reception: 'Yes?' (guy keeps on looking at his screen). 'Yes?!' (now louder, still looking at his screen). Oh, you are actually talking to me, a client arriving.... I see.. Further down the conversation: 'there are lots of rooms available'. Later, when returning at the reception desk, unhappy with the room provided 'the hotel is full'. Two more points, marking lack of professionalism, but let's stop here. Staff member at breakfast was rather bothered by our presence, when asking for a standard service... Van der Valk: up your HR quality please!

    The usual Van der Valk hotel quality. Also perfect location for accessing the airport

    Stayed in November 2023

  • Reviewed: November 13, 2023

    9.0
    Great hotel, close to the airport - comfortable and great facilities.
    • Business trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night

    I did not have the breakfast as I thought it was too expensive.

    The room had all the facilities required and was warm and comfortable. I used the restaurant during my stay and found the food very nice and good value for money. Will stay here again.

    Stayed in November 2023

  • Reviewed: November 9, 2023

    8.0
    Good but potential to be excellent.
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    I wish I could adjust temperature in room easier. The tv remote did not work well. Need larger white pillows on bed. More vegan/vegetarian protein options at breakfast. (There was plenty of meat)

    It was clean and quiet. TV remote did not work well. Breakfast is impressive. Loved fresh juice

    Stayed in November 2023

  • Reviewed: October 15, 2023

    8.0
    excellent
    • Leisure trip
    • Couple
    • Standard Double Room
    • Stayed 1 night

    nothing

    from the moment we arrived the it was great. The staff , facilities were excellent

    Stayed in September 2023

  • Reviewed: October 8, 2023

    8.0
    Convenient for airport. Dogs welcome.
    • Leisure trip
    • Travelers with friends
    • Standard Twin Room
    • Stayed 1 night
    • Submitted from a mobile device

    Location. Pet friendly.

    Stayed in September 2023

  • Reviewed: September 18, 2023

    7.0
    Good
    • Business trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    The transport arrangement wasn’t very clear on the booking website. My impression was that there was a free shuttle between hotel and airport, in the end I had to pay for taxi both ways.

    Stayed in September 2023

  • Reviewed: September 11, 2023

    9.0
    Experience to repeat !
    • Leisure trip
    • Couple
    • Family Room
    • Stayed 1 night
    • Submitted from a mobile device

    While I was having the shower, water passed onto the bathroom floor making it wet and slippery.

    Clean, comfortable, pleasantly surprised for the free water bottle, good quality of coffee and sweets in the room.

    Stayed in September 2023

  • Reviewed: September 6, 2023

    9.0
    Good hotel, convenient for the airport
    • Leisure trip
    • Solo traveler
    • Standard Double Room
    • Stayed 1 night

    Service during breakfast.

    Comfortable clean room. Good breakfast with lots of choice. Very handy for the airport.

    Stayed in September 2023

  • Reviewed: August 30, 2023

    9.0
    Very nice hotel, clean wonderful service and breakfast
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night

    Nothing.

    Room was excellent, breakfast just perfect and easy to park. Very nice hotel as business traveler and for touristic stay.

    Stayed in August 2023

  • Reviewed: August 26, 2023

    8.0
    Very Good
    • Business trip
    • Group
    • Standard Double Room
    • Stayed 1 night

    Spacious room, with all amenities needed. The double bed was made up of two single beds with different firmness, which was much appreciated as you can choose the side you feel most comfortable on. Breakfast buffet was very rich in quantity and variety, restaurant on site is also pretty good.

    Stayed in July 2023

  • Reviewed: August 23, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night
    • Submitted from a mobile device

    Finding the hotell.! Difficult to.see from.the street

    The outside dining facilities on the.balcony, supplemented a nice quality evrning meal.menu - also the. Breakfast was of high quality

    Stayed in August 2023

  • Reviewed: August 21, 2023

    9.0
    Wonderful
    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    verry dirty inside shuttle for airport!

    verry good breakfast, verry helpful and frendly reception staff

    Stayed in August 2023

  • Reviewed: August 11, 2023

    8.0
    Very Good
    • Business trip
    • Solo traveler
    • Superior Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    The room I had the last of my 3 nights was not clean. The toilet was still with spots from the previous occupant, it did not smell fresh, and there were many bugs. (Mosquitos flying around and silverfish crawling over de walls).

    Nice restaurant. Helpfull staff. Large parking. Rooms well equiped. From 3 rooms I stayed in, 2 were very nice and clean.

    Stayed in June 2023

  • Reviewed: August 3, 2023

    8.0
    Travel on the Go
    • Business trip
    • Solo traveler
    • Superior Single Room
    • Stayed 1 night

    Profesjonalny.

    Stayed in August 2023

  • Reviewed: July 18, 2023

    8.0
    Very Good
    • Leisure trip
    • Family with young children
    • Standard Double Room
    • Stayed 1 night
    • Submitted from a mobile device

    It was a very good stay

    Everything

    Stayed in July 2023

Showing 1 - 25

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