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Reviews of Het Gravenhof 3 stars

Oostendestraat 343, 8820 Torhout, Belgium

#5 of 5 hotels in Torhout

Guests' Choice

Review score

Based on 141 hotel reviews

7.6

Score breakdown

  • Cleanliness

    7.8

  • Comfort

    7.2

  • Location

    7.6

  • Facilities

    7.4

  • Staff

    8.2

  • Value for money

    7.1

  • Free WiFi

    7

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Showing 1 - 12

  • Reviewed: 13 May 2018

    5.8
    It was all tidy and well located (in front of the castle),...
    • Leisure trip
    • Solo traveller
    • Double Room
    • Stayed 1 night
    • Submitted via mobile

    It was all tidy and well located (in front of the castle), but I guess I was expecting a bit more for the money (dirty mirror, shower drain was full, dirty toilet).

    Stayed in May 2018

  • Reviewed: 5 April 2018

    9.2
    The staff was very friendly and helpful: due to a problem...
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 1 night

    The staff was very friendly and helpful: due to a problem with the car we arrived late at night to the hotel but they arranged the check-in for us with diligence. The room was clean and very spacious. The breakfast was good and assorted. We definitively recommend this hotel!

    Stayed in April 2018

  • Reviewed: 3 November 2017

    4.6
    This is a nice hotel and staff were lovely just needs to be organised more professionally.
    • Leisure trip
    • Group
    • 6 rooms
    • Stayed 3 nights
    • Submitted via mobile

    Very disorganised when we went to book in there was a lot of confusion while I had amended the booking as some of our party were checking out a day earlier the hotel charged us extra even though on booking.com they said that there would be no charge as the change was made well in advance of our arrival. When checking in they gave us rooms then took them off us as they double booked one room had a very bad smell coming up from the drains in the unsuite another room had no curtain or blind in the window. I was not happy but in fairness to staff they cleaned the drains and put up sheets on the window. We didn’t book breakfast but said we would like breakfast just on the Saturday morning and we would pay the extra charge but on the morning their were no staff members to be found! There was a wedding at the hotel that day so they must have been too busy with that lucky there was a Lovely tea room up the road.

    The staff were very nice when you could find them. We were a big group staying so loads of room for parking. The food in the restaurant was exceptional. We only ate here one night but it was the best meal we had in Belgium very very good, it made up for everything else we found lacking We were attending a rally on the Sunday and I forgot to bring a kettle staff kindly lent me one for the day which we were very grateful.

    Stayed in October 2017

  • Reviewed: 17 October 2017

    5.8
    free parking was a plus
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    the pillows were really not comfortable also the door in the shower was not sealed - therefore the bathroom floor was totally wet breakfast was expensive for what they offer

    free parking was a plus

    Stayed in October 2017

  • Reviewed: 4 July 2017

    4.2
    Vary disappointed
    • Business trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    We could not get evening meal when we arrived .there was a strong smell of dirty waist water in the room on the night and all so we had to pay more than was advertised with booking .com

    Nothing

    Stayed in July 2017

  • Reviewed: 16 May 2017

    5.0
    The staff was curt and polite.
    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Its too far from main city and very poor connectivity. No frequent bus facilities and no taxi available. No toothpaste / toothbrush and hotel staff took so long to check us in after tiring day and travelling to a faraway place . Minus points for Booking.com as well since the hotel did not receive payment from them which we already made online which caused all the delay in check in.

    The staff was curt and polite. Room was clean and extra duvet are a plus.

    Stayed in April 2017

  • Reviewed: 24 January 2017

    3.8
    Awfull night
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The heater didn't work in the room. They told us that it was switched off when we arrive but actually it was broken up. It wasn't clean and very dark. Very expensive for what it is...

    Stayed in January 2017

  • Reviewed: 23 August 2016

    10
    Comfort -Friendly staff - Great restaurant
    • Business trip
    • Solo traveller
    • Double Room
    • Stayed 2 nights

    The parking lot was very crowded on Saturday night.

    Nice quiet hotel even when there's a wedding going on. Comfortable bed and nice shower. Very friendly staff that could even provide breakfast as early as 7 AM. The restaurant served food until 11 PM!

    Stayed in August 2016

  • Reviewed: 6 August 2016

    10
    Perfect and peaceful.
    • With a pet
    • Leisure trip
    • Couple
    • Basic Double Room
    • Stayed 1 night

    There wasn't anything negative about out stay.

    A great location - castle and grounds just across the road. Easy access to the coast. A lovely, peaceful place to stay. Great breakfast.

    Stayed in July 2016

  • Reviewed: 4 November 2016

    9.6
    Very helpful and the breakfast was very tadtie
    • Leisure trip
    • Group
    • Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Very helpful and the breakfast was very tadtie

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 14 July 2015

    9.6
    A very clean accommodation.
    • Leisure trip
    • Couple

    I cannot think of anything not to like.

    A very clean accommodation.The breakfast was very filling,very tasty and with a lot of choice.Our room although advertised as a small double was in fact a good size with ample space.

  • Reviewed: 26 May 2015

    9.6
    Very good restaurant
    • Leisure trip
    • Couple

    Roadworks

    Very good restaurant

There are also 4 reviews without text. These impact the overall review score.

Showing 1 - 12

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