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Reviews of Luxury Spa Hotel - Ardennes 2 stars

Place du Monument 22, 4900 Spa, Belgium

#17 of 20 hotels in Spa

Guests' Choice

Review score

Based on 25 hotel reviews

7.3

Score breakdown

  • Cleanliness

    8.0

  • Comfort

    7.8

  • Location

    8.9

  • Facilities

    7.4

  • Staff

    7.7

  • Value for money

    7.5

  • Free WiFi

    8.5

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Showing 1 – 25

  • Reviewed: 22 February 2024

    8.0
    Very good
    • Leisure trip
    • Couple
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The double bed is two single mattresses put together..

    Nice room and decoration

    Stayed in February 2024

  • Reviewed: 31 December 2023

    7.0
    Nice little hotel downtown
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 1 night
    • Submitted via mobile

    Had to take breakfast in a separate location (not a big issue but not super convenient), no heating in the bathroom, very minimal body care products in the bathroom (1 very small soap for 2 people), concert in front of hotel until 1:00am so very noisy due to very central location

    Location (100m from the therms de Spa), staff service (they changed our room when we complained about low temperarure in previous room), good bed, large room, large TV screen

    Stayed in December 2023

  • Reviewed: 29 December 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    The name (Luxury ...) is misleading, I would have given more points otherwise. It is a modest, receptionless, place. My room was OK sized for 1 person, but I cannot imagine 2 people staying there. The bed was VERY soft (I didn't get pain though). Extra shelves in the shower room would be helpful. WiFi was OK.

    Overall, mixed feelings. Positives: the location is absolutely perfect, everything is clean, easy to self checkout, the staff member who checked me in was very kind and helpful, the heaters work, there are blackout curtains, several restaurants and a good bakery right next door (keep reading)

    Stayed in December 2023

  • Reviewed: 24 September 2023

    7.0
    Fine except for parking charges
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Parking is quoted at 10 euros per day but was directed to their carpark which cost 25 euros - poor show

    Great location

    Stayed in September 2023

  • Reviewed: 3 September 2023

    7.0
    Good
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Breakfast to be at property

    Stayed in September 2023

  • Reviewed: 14 April 2024

    10
    Exceptional
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Great staff

    Stayed in April 2024

  • Reviewed: 27 March 2024

    5.0
    Passable
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Very poor quality/price Size of the bedroom. No lift

    The location was very good

    Stayed in March 2024

  • Reviewed: 17 February 2024

    2.0
    Very poor
    • Leisure trip
    • Couple
    • Superior Double or Twin Room with Terrace
    • Stayed 1 night

    We waited 25 min outside the door of the hotel to be able to complete the check-in. Bed sheets were dirty, and there was trash under the bed when we arrived.

    The only good thing about this hotel is that the beds are very comfortable and that the placement within the city is very convenient.

    Stayed in February 2024

  • Reviewed: 1 January 2024

    5.0
    Stay out, it’s a scam
    • Business trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    No reception, tiny room with bunk beds?????

    Worst organisation ever. No reception. It took two hours before I got in.

    Stayed in January 2024

  • Reviewed: 3 December 2023

    10
    Very relaxing weekend.
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The bed was a little bit too soft. No hand soap and for two persons only one little showare gel. We did not complain becouse it was not really important since everything else was great

    Everything was very nice.

    Stayed in December 2023

  • Reviewed: 30 October 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast unfortunately was cold (coffie and omlette),

    Very cozy room, in the room is everyrhing that u will need, even women box with tampons.

    Stayed in October 2023

  • Reviewed: 24 September 2023

    9.0
    Loved it. We will return
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 3 nights

    Nothing. it was great

    Loved the rooms and our request to have two rooms together was accommodated.

    Stayed in September 2023

  • Reviewed: 28 August 2023

    10
    Conforme à mes attentes
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night
    • Submitted via mobile

    Nickel

    Stayed in August 2023

  • Reviewed: 17 August 2023

    10
    Exceptional
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was abit difficult to get in contact with the receptionist on the phone, however with some help from the local restaurants it worked.

    The room was truly beautiful and did not seem small. Even though there was not a reception to check in at it worked quite well and the receptionist on the phone was very helpful and service minded.

    Stayed in August 2023

  • Reviewed: 14 August 2023

    5.0
    It has no swimming pool. Read reviews to see if this might or might not be for you.
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 1 night

    It has no swimming pool as the photo's might suggest. At the time we booked the main photo was a swimming pool at, which is not part of the hotel we had to discover when we arrived. So that is deceiving. We counted on the swimming pool being there for our two children. They told us they were busy trying to change the photo, but I still don't see any change, and it's already a month later. That's the reason I write this review, to warn other people. Furthermore the reception is only remote, which is very inconvenient if you want to ask all your questions, difficult to understand and hear though the speakers. It's not a pleasant first impression on arrival. We asked for a bed for our 7 months old baby, which wasn't there at arrival. They did come later with one when we called them, which looked like a completely new one, so that was positive and really nice of them in the end. Maybe if you travel alone or as a couple you might have a different experience. In the end I guess they did their best to help us, but I have had better experiences.

    The bathroom was really nice, looked just renovated and a big shower. Good location, big room with a good view on the square.

    Stayed in July 2023

  • Reviewed: 19 July 2023

    3.0
    Bad, small, disappointing.
    • Leisure trip
    • Group
    • Twin Room with Private Bathroom
    • Stayed 1 night

    Bad hotel, no reception, no restaurant. Breakfast is to be consumed in a different hotel. Rooms are very small, very small bathroom as well. No spa or swimming pool is available as is falsely suggested on the Booking page.

    Stayed in July 2023

  • Reviewed: 10 April 2024

    8.0
    Very good
    • Leisure trip
    • People with friends
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in April 2024

  • Reviewed: 16 February 2024

    6.0
    Pleasant
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 29 January 2024

    7.0
    Good
    • Leisure trip
    • Group
    • Standard Double or Twin Room
    • Stayed 1 night

    There are no comments available for this review

    Stayed in January 2024

  • Reviewed: 6 September 2023

    8.0
    Very good
    • Leisure trip
    • Couple
    • Standard Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in September 2023

  • Reviewed: 1 August 2023

    8.0
    Very good
    • Leisure trip
    • Solo traveller
    • Standard Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 20 February 2024

    9.0
    Superb
    • Leisure trip
    • Solo traveller
    • Twin Room with Private Bathroom
    • Stayed 1 night

    There are no comments available for this review

    Stayed in February 2024

  • Reviewed: 17 July 2023

    1.0
    Very poor
    • Leisure trip
    • Family with young children
    • Deluxe Double or Twin Room
    • Stayed 2 nights

    There are no comments available for this review

    Stayed in July 2023

  • Reviewed: 8 November 2023

    8.0
    Very good
    • Leisure trip
    • Group
    • Deluxe Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    There are no comments available for this review

    Stayed in November 2023

Showing 1 – 25

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