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Reviews of M Hotel 4 stars

Albert Remansstraat 1, 3600 Genk, Belgium

#11 of 15 hotels in Genk

Guests' Choice

Review score

Based on 460 hotel reviews

8.0

Score breakdown

  • Cleanliness

    8.2

  • Comfort

    8

  • Location

    8.7

  • Facilities

    7.7

  • Staff

    8.3

  • Value for money

    7.2

  • Free WiFi

    8.3

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Showing 1 - 62

  • Reviewed: 17 June 2018

    9.6
    Comfortable bed, very cosy rooms.
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    The breakfast should be better for 4 star hotel. The bar in the hotel is closing very soon. No AC in the room.

    Comfortable bed, very cosy rooms. Nice ambient.

    Stayed in June 2018

  • Reviewed: 3 April 2018

    7.9
    Very beautiful design and stuff
    • With a pet
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Bathroom. Tap in the sink is installed in the wrong way. Cold water from the warm side and cold from warm. Hair dryer is working just when pressing 2 buttons one on the dryer another on the wall. Almost impossible to use

    Very beautiful design and stuff

    Stayed in April 2018

  • Reviewed: 2 April 2018

    7.1
    The hotel was in a very nice location, near a big lake and...
    • With a pet
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 2 nights

    Communication between hotel and guests should be better. First I asked for a big bed and they gave me two single beds, I wanted to complain but in fact that info was nowhere to be found (Booking's problem?!) Second, we stayed there during the Easter and they did not warn us in advance that the breakfast would end ealier on the 1st of April.

    The hotel was in a very nice location, near a big lake and lots of green spaces.

    Stayed in April 2018

  • Reviewed: 5 September 2017

    9.2
    Pleasant, but could have been excellent if the very small things mentioned were addressed.
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Tea and coffee facilities in the room. One mug and one coffee cup for two people. Two tea bags and only coffee creamer. No milk for tea. Towels were small, old and very thin, but clean.

    Clean and very nicely presented

    Stayed in September 2017

  • Reviewed: 23 August 2017

    5.8
    Nearby lake looks amazing.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    The beds are really bad - too soft and too small. The total price was different from the one that was shown as total on booking.com page (616 euros), total was 652 euro.

    Nearby lake looks amazing.

    Stayed in August 2017

  • Reviewed: 15 August 2017

    5.8
    "Could" of been a nice stay.
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room with Lake view
    • Stayed 10 nights

    I was given a large room (suite) because apparently it was the only one left. But the room was being restored. There was limited furniture and nothing on the walls. The molding around the front door was hanging off. It was very dark room. Black painted walls and minimal lighting. The bedroom only had a bed and no other furniture. The TV had been removed. When I went down to complain, I was told to "move the TV from the living area to the bedroom". Really? So I did. You could tell that the room had no intention of being used again until it was remodeled, but I assume extra business warranted its need. I stayed at the Carbon the last visit and it was much more preferred.

    Staff was helpful and the food was amazing. Great restaurant but it closed too early.

    Stayed in July 2017

  • Reviewed: 20 July 2017

    7.1
    The location of the hotel is good, right next to a nice pond...
    • Business trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 4 nights

    Facilities are relatively simple. No effective air conditioner during the hottest days in the summer. Additional fee is needed for parking.

    The location of the hotel is good, right next to a nice pond and some woods. The restaurant attached to the hotel provides good relax place in summer evening. The city center, where many shops and restaurants are located, is nearby which makes it convenient to stay.

    Stayed in June 2017

  • Reviewed: 17 July 2017

    5.0
    It's nice surrounding, the lake, the park, it's...
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room with Lake view
    • Stayed 1 night
    • Submitted via mobile

    Definitely overpriced for what was offered. The rooms are okey, but nothing special. The sound insulation is not really good. And what bothered me the most: there was an old vacuum cleaner left in the middle of hall of our floor, and for 2 days nobady from the stuff bothered to put it away.

    It's nice surrounding, the lake, the park, it's really pleasent. And the city center is just few meters away. It's really great location.

    Stayed in July 2017

  • Reviewed: 28 June 2017

    5.8
    The first time we stayed here was superb, but now we're disappointed.
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night

    The first time we came here was very good. The reception was fantastic. Our breakfast was also included in the price of the room. The room was clean and the view was ok. This time, we were so disappointed because we tried to change our booking which we did on booking.com to a higher price... from 104 euro to 109 euro... booking.com says they will try to contact the hotel.. but they didn't get back to us... so we decided to say it to the reception during our arrival to change it if it's possible. However, the booking was not possible to change. The reason why we wanted to change was that the 109 euro includes breakfast. Anyway, if we knew that the breakfast would be so bad, we wouldn't have insisted to change it. The breakfast wasn't like before... at 9:30am there was no fresh orange juice available... Now they have the vendo juices. There was no fried eggs or boiled eggs...instead they only have the scrambled eggs. There was bacon... 6 pieces left but was completely burned and it seems it was a left over from yesterday... but after 45 mins... it was replaced. Sad to say, the new bacon was over cooked on one side and the back side was uncooked... and worse, it was very cold and the bacon were sticking with each other. The room looks very neat and clean... except there was no waste can in the room... the bed sheet looks clean but when I opened it, there was some left over hair on the bed. Was the bedsheets changed? That I don't know because the bed seems fine but with few wrinkles around. The room was also very warm since it doesn't have aircondition. Tried to open the window, but the noise outside was unbearable since it's Genk On Stage event. There was no spare for Kleenex tissue, so I had to ask for a new one. All in all, I say this hotel is not worth the price... it's has gone down in it's service. Would I come back to this hotel again? No...

    Stayed in June 2017

  • Reviewed: 27 June 2017

    7.9
    Few missing things for a 4 star hotel
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room with Lake view
    • Stayed 3 nights
    • Submitted via mobile

    No gym No AC, had very hot days of 33 degrees C No light food section for breakfast,

    Excellent location, beautiful lake; spacious ,clean and comfortable rooms. Food in restaurant was tasty. Staff very helpful and kind

    Stayed in June 2017

  • Reviewed: 22 May 2017

    8.3
    a very enjoyable expierience
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night

    I asked for a double bed, but we had two singles, with single duvets, pushed together instead.

    Breakfast was buffet style and very elaborate. The fact that you can have breakfast whilst looking out over the park adds to the experience. The rooms are large and comfortable, with all mod cons. All staff are invariably friendly and helpful.

    Stayed in May 2017

  • Reviewed: 20 September 2016

    5.0
    Be careful
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 4 nights

    we were handed breakfast vouchers when we arrived late the first night along with our room key , however when we checked out we were charged 16.50 per person per day on top of the room bill for the breakfast . It was a swizz !!!!!! . The bar man tried to charge us for drinks we didnt receive .

    the setting beautiful

    Stayed in September 2016

  • Reviewed: 27 June 2018

    10
    Ligging is top
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Ligging is top

    Stayed in June 2018

  • Reviewed: 23 April 2018

    7.5
    The airco system in the room.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    The airco system in the room. It was quit warm during the evening, because the sun would shine all day on our window.

    Stayed in April 2018

  • Reviewed: 19 April 2018

    7.9
    Beds, noisy
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night

    Beds, noisy

    Stayed in April 2018

  • Reviewed: 15 April 2018

    7.9
    Good confort
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night

    Good situation, private parking, large room, nice decoration, nice view over a lake

    Stayed in April 2018

  • Reviewed: 7 April 2018

    8.3
    Great location, but room for improvements in facilities.
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room with Lake view
    • Stayed 2 nights
    • Submitted via mobile

    Very poor wifi in the rooms.

    Great location with a beautiful lake close by.

    Stayed in April 2018

  • Reviewed: 3 April 2018

    9.2
    Breakfast was not really great ((
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night

    Breakfast was not really great ((

    Stayed in March 2018

  • Reviewed: 1 March 2018

    5.8
    Average good.
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing special..

    Average good...

    Stayed in February 2018

  • Reviewed: 14 February 2018

    6.7
    Interiordesign
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room with Lake view
    • Stayed 1 night

    Interiordesign Dirty elevator

    Stayed in February 2018

  • Reviewed: 10 February 2018

    7.5
    the temperature could not be regulated in the rooms.
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night

    the temperature could not be regulated in the rooms. I don't sleep when it is 25degr.... Managements knows....

    Stayed in January 2018

  • Reviewed: 27 January 2018

    8.3
    Good hotel
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Nothing in particular

    Very quiet and close to restaurants

    Stayed in January 2018

  • Reviewed: 17 December 2017

    6.7
    Convenient, well-located but slightly over
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night

    Double bed is not a double bed. Parking will cost you €10 for a day

    Conveniently located

    Stayed in December 2017

  • Reviewed: 25 October 2017

    7.5
    Nice enough
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 3 nights

    Adequate for a 4 star hotel

    Convenient location and friendly staff. Clean and tidy. As expected for a 4 star hotel.

    Stayed in October 2017

  • Reviewed: 2 June 2017

    7.9
    Location near centrum
    • Leisure trip
    • Family with young children
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    No fitness centre

    Location near centrum

    Stayed in May 2017

  • Reviewed: 28 February 2017

    7.9
    Staff excellent and helpful as always.
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bar wasn't open (Sunday night) a small point, but annoying f you want a nightcap after a long day.

    Staff excellent and helpful as always.

    Stayed in February 2017

  • Reviewed: 29 October 2016

    9.2
    A very nice clean modern hotel in a great location
    • Couple
    • Comfort Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    If I am being picky the bath towels were far too small.

    The young lady on reception was very charming & helpful.

    Stayed in October 2016

  • Reviewed: 23 October 2016

    8.8
    location in the park is a great plus.
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 1 night

    location in the park is a great plus. Cosy, clean room with good bed

    Stayed in October 2016

  • Reviewed: 16 September 2016

    9.6
    great location, room style
    • Business trip
    • Solo traveller
    • Comfort Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    great location, room style

    Stayed in September 2016

  • Reviewed: 23 August 2016

    9.2
    Room decor very stylish, restaurant looking over the lake!
    • Leisure trip
    • Couple
    • Comfort Double or Twin Room
    • Stayed 4 nights

    Wifi not the best in rooms!

    Room decor very stylish, restaurant looking over the lake!!

    Stayed in August 2016

  • Reviewed: 21 August 2016

    7.9
    cost of food seemed expensive
    • Leisure trip
    • Group
    • Comfort Double or Twin Room
    • Stayed 3 nights

    cost of food seemed expensive

    Stayed in August 2016

  • Reviewed: 5 August 2016

    8.8
    A unusually decorated hotel
    • Couple
    • Comfort Double or Twin Room with Lake view
    • Stayed 1 night

    The beds

    The lake and walks

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 22 April 2016

    7.1
    It is a modern hotel and The hotel room was very nice, big...
    • Business trip
    • Solo traveller

    The heating in the room was too high and could not be controlled. The noise from the central heating generator made it hard to sleep, which is the main thing for which I need a bed! Would probably be a lovely place to stay when the heating is switched off!

    It is a modern hotel and The hotel room was very nice, big and comfortable and the staff were very friendly and efficient. Location was very nice, close to the town and next to a park.

  • Reviewed: 28 February 2016

    5.4
    The location was good
    • Leisure trip
    • Couple

    The hotel was very expensive, the staff were very slow at getting tea and coffee in the room, the parking was extra which we didn't get told, the hot water took us about 20 minutes to run through, asked for a double and we got a twin which the beds slid apart

    The location was good

  • Reviewed: 30 November 2015

    4.6
    smiling stuff, thats all
    • Business trip
    • Couple

    did order a full size bed and got 2 single beds, BEDDED ON ROLLS, that were put together...unidentifiable dots on the plaster around the toilett and dust on/in well known places... a horrible wastewater smell from the outside and breakfast got billed tho i had none ...since im all about it now - the TV had a bad res. as well. all in all i will not take a step in there again.

    smiling stuff, thats all

  • Reviewed: 13 November 2015

    8.3
    The hotel lies at a beautiful park with a little lake which...
    • Leisure trip
    • Couple

    Unfortunately the restaurant was in a moment of transition, but the lack of choice in menu/wine was very well compensated by the very friendly attitude of the staff.

    The hotel lies at a beautiful park with a little lake which gives you the impression to be in the middle of nature although in the city.

  • Reviewed: 3 November 2015

    8.8
    Bar shut on a Saturday night at 11.
    • Leisure trip
    • Family with older children

    Bar shut on a Saturday night at 11.30 yet advertised until 12. Many people still there. Problem is the bar shuts if the restaurant is quiet! Not acceptable.

  • Reviewed: 9 September 2015

    9.2
    Very helpful and friendly staff throughout the hotel...
    • Business trip
    • Group

    Very helpful and friendly staff throughout the hotel everyday! Thanks for the excellent hospitality and for making our group so welcome for 9 days on our visit to Belgium.

  • Reviewed: 14 July 2015

    10
    everithing absolutely perfect.
    • Business trip
    • Solo traveller

    Only one thing: the price of a bottle of mineral water. 8 € for a liter of water is too much! The day after I bought the same bottle in the shopping mall in front of the hotel 0.99 €

    everithing absolutely perfect. Very relaxing stay even during a work week.The room was wide, nice, zen with a large balcony with view on the park and the lake... the bed extra large and very confortable. Excellent soundproofing. Excellent breakfast. Excellent restaurant inside the hotel and also an other excellent restaurant just around the corner. A shopping mall just in front of the hotel.

  • Reviewed: 7 July 2015

    8.8
    Modern spacious room, nice bathroom with separate WC, very...
    • Leisure trip
    • Couple

    Breakfast was far too expensive and the variety limited, Wifi connection was poor, bed was not double but instead two twin beds put one next to another.

    Modern spacious room, nice bathroom with separate WC, very good and green location next to a lake, really nice restaurant and cafeteria where you could eat/drink outside on a warm day, very kind staff, private parking.

  • Reviewed: 16 June 2015

    10
    nice roome style
    • Business trip
    • Solo traveller

    Breakfast 16.50 Euro....I always think about WHAT all I shall eat for that....but that´s quite normal nowadays....

    nice roome style lots of reataurants arround cheap to highclass

  • Reviewed: 14 June 2015

    3.8
    The reception at arrival was helpful.
    • Couple

    Our son had since weeks a confirmed booking in the sisterhotel . The simply overbooked and send him here . Now we had 2 rooms with lake view. Non of the rooms had actually lake view . One looked on a roof, we had a big ac unit in front of he window. So they moved our son a floor higher, but not us, as they claimed there were no single bed rooms available on higher floors. In fact our son got a room with single beds . Friendly but untrained an confused staff. At night we discovered that a big outside lamp ( next to the AC unit ) was directed to our window . The room was as bright as in the day. As he AC was not working , we had to open the window ( and curtains ) to cool the room. We called reception and asked if they could kindly turn off this light . We were told it would automatically turn off at 23H. We called again et 23h30 and were told it would turn off soon. We called again at 1 a,m, and were told that nobody could turn off this external lamp. We got angry and demanded that they send somebody up to help us change the room . In view of so much work for them, they turned off the lamp. Next night same procedure. Only after getting very angry, they turn off the light. Right under our room a party for car dealers got louder by the hour, At midnight furniture in our room was shaking, the noise unbelievable. At 2.am we moved in to our sons room, a floor higher, but it was not much better. It shows that the management does not care once you have paid. Many other things happened but who cares ! We were told that our complaints would be passed on to the management and that we would be contacted. We are still waiting and will probably wait forever. We left the hotel and moved 6 km to a nice hotel Stay at at M. ( short for Misery ? ) at your own risk.

    The reception at arrival was helpful.

  • Reviewed: 7 April 2015

    5.4
    spacious room
    • Leisure trip
    • Couple

    - bar was closed when we returned to the hotel after dinner at 11.30pm on a saturday. No mini bar in the room. No machine. No bottle of water in the room or anywhere... - no hot water in the shower in the morning. Reaction from receptionist : indeed not nice. But we paid the full price and no solution... - breakfast in the morning was very unprofessional and not well organised. Empty jars & trays on the buffet - Parking in front of the hotel was 10 € for a night. I can fully understand the need for that in a crowded city for underground parking, but just outside in front of the hotel ?

    spacious room

  • Reviewed: 8 January 2015

    7.9
    Size of our suite, view over lake.
    • Leisure trip
    • Couple

    Smokers stood at front door to smoke, so non smokers had to walk through a cloud of smoke to get into the hotel. Grout in shower area around taps and tiles in shower area were notvery clean.

    Size of our suite, view over lake. Most staff were very helpful and friendly.

  • Reviewed: 16 May 2016

    7.5
    everything
    • Leisure trip
    • Family with older children

    breakfast

    everything

  • Reviewed: 24 March 2016

    8.3
    Location and Staff.
    • Business trip
    • Solo traveller

    Two single beds

    Location and Staff.

  • Reviewed: 13 March 2016

    9.6
    Water in the room would be nice
    • Business trip
    • Group

    Water in the room would be nice

  • Reviewed: 20 February 2016

    6.7
    took a long time to book in and book out
    • Leisure trip
    • Group

    took a long time to book in and book out

  • Reviewed: 6 February 2016

    8.3
    A very nice bed
    • Business trip
    • Solo traveller

    A very nice bed

  • Reviewed: 26 January 2016

    8.3
    The location was excellent for the event I attended .
    • Leisure trip
    • Group

    The breakfast wasn't that good.

    The location was excellent for the event I attended . Lovely view around the hotel Excellent for all the shops.

  • Reviewed: 4 October 2015

    8.3
    Hotel was clean fantastic location friendly staff
    • Group

    Paying for car park Travellers tax

    Hotel was clean fantastic location friendly staff

  • Reviewed: 28 July 2015

    6.7
    the rooms giving out to the lake enjoy a greta view
    • Leisure trip
    • Couple

    hotel needs a good "spring clean" as it looks a bit tired

    the rooms giving out to the lake enjoy a greta view

  • Reviewed: 1 July 2015

    9.6
    Friendly helpful staff.
    • Business trip
    • Solo traveller

    No air con

    Friendly helpful staff. location is quiet but close to the town and park

  • Reviewed: 15 June 2015

    8.8
    I liked especially:
    • Family with older children

    I liked especially: The friendliness of the staff. The terrace outside at the park. The location of the hotel

  • Reviewed: 4 June 2015

    8.8
    - location, city center on one side, a big park on the other...
    • Business trip
    • Solo traveller

    - hotel looks a little rundown from the front

    - location, city center on one side, a big park on the other side. - very friendly and helpful staff

  • Reviewed: 3 June 2015

    10
    desingroom very nice and clean.
    • Leisure trip
    • Couple

    desingroom very nice and clean. dinner very good

  • Reviewed: 1 June 2015

    8.3
    great location
    • Business trip
    • Couple

    great location

  • Reviewed: 21 April 2015

    10
    Staff were excellent, really nice clean hotel and location...
    • Leisure trip
    • Family with older children

    Staff were excellent, really nice clean hotel and location brilliant

  • Reviewed: 6 April 2015

    8.3
    Excellent restraunt
    • Business trip
    • Group

    No free parking. Debris was still on the floor in the room that was there the day I checked and and 2 days later.

    Excellent restraunt

  • Reviewed: 18 February 2015

    9.2
    Very pleasant hotel overlooking a lake.
    • Business trip
    • Solo traveller

    Nothing

    Very pleasant hotel overlooking a lake. Good quality furnishings and spacious room. Staff very helpful.

  • Reviewed: 17 February 2015

    9.6
    decor
    • Leisure trip
    • Group

    smell of sewers from time to time ("a problem with the lake behind the property"

    decor

  • Reviewed: 24 January 2015

    7.5
    Nice rooms with a comfortable bed.
    • Leisure trip
    • Couple

    ?

    Nice rooms with a comfortable bed. Good location to explore "Midden Limburg"

There are also 30 reviews without text. These impact the overall review score.

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