Reviews of Martin's Manoir
Avenue Hoover 8, 1332 Genval, Belgium
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Reviewed: August 18, 2025 · Stayed in June 2025
Verified reviewReviewed: July 5, 2025 · Stayed in July 2025
Verified reviewI was upgraded to Martin’s Chateau du Lac. The staff were excellent, friendly and helpful. The room was spacious and comfortable. The hotel has a lovely location by the lake at Genval, great to walk around. It was about 10 mins walk to the station, the walk is quite steep.
The room was a little tired at the edges, but it didn’t affect the comfort of my stay.
Dear Sarah, Thank you for your very kind review. We are delighted that you enjoyed your upgrade at Château du Lac, as well as the quality and friendliness of our staff. We are also pleased that our location allowed you to enjoy beautiful walks. We have taken note of your comments regarding the condition of the room and thank you for your understanding. Please rest assured that we are continuously working to improve our facilities. We look forward to welcoming you again very soon. Best regards, Chelsea Reservation Clerck
Dear Sarah, Thank you for your very kind review. We are delighted that you enjoyed your upgrade at Château du Lac, as well as the quality and friendliness of our staff. We are also pleased that our location allowed you to enjoy beautiful w… Show more
Reviewed: June 22, 2025 · Stayed in June 2025
Verified reviewAt least it was clean.
Horrible experience. Broken airco in 30 degree weather after booking a room with specified airconditioning , no effort from staff to make the situation better, no apologies, nothing. Don’t recommend.
Dear Marylyn, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, particularly due to the air conditioning issue. We regret that you did not feel the support you deserved from our team. It is possible that they were overwhelmed or unable to respond adequately to the situation, and for that, we sincerely apologize. Please be assured that we take your comments very seriously to improve our responsiveness and service quality. Your feedback is valuable to us and helps us improve. We sincerely hope to have the opportunity to welcome you again under better circumstances and provide the experience you rightfully expected. Kind regards, Chelsea Reservation Clerck
Dear Marylyn, Thank you for taking the time to share your feedback. We are truly sorry to hear that your stay did not meet your expectations, particularly due to the air conditioning issue. We regret that you did not feel the support you … Show more
Reviewed: May 19, 2025 · Stayed in May 2025
Verified reviewIt is great that the hotel is working to operate more sustainably and to reduce the amount of single use plastics generated. But with all its efforts I was mystified that it still uses individual plastic butter/margarine tubs at its breakfast buffet. This is so easy to replace.
Dear Lisa, We thank you for your feedback. We understand your concern regarding the individual plastic butter and margarine pots at our breakfast buffet. We are actively exploring more eco-friendly alternatives and hope to implement suitable solutions very soon. Your feedback helps us to continuously improve. Best regards, Chelsea Reservation Clerck
Dear Lisa, We thank you for your feedback. We understand your concern regarding the individual plastic butter and margarine pots at our breakfast buffet. We are actively exploring more eco-friendly alternatives and hope to implement suita… Show more
Reviewed: April 23, 2025 · Stayed in April 2025
Verified reviewNot the first time I am going to this place. Everything was as expected. Rooms are comfy and everything which should be expected, coffee, aminities, etc... is available. Breakfast was good, however this time we had to wait as we came after a bus of Asian tourists left. Personally, this was not a big deal for me. The location is perfect to me, by car you can get everywhere easily. The look at the lake is relaxing. Price/service/quality ratio is simply unbeatable.
The heating airco was irregular, it was difficult to get a correct temperature.
Dear Daniel, Thank you for taking the time to share your feedback. It was a pleasure to welcome you back once again. We have noted your comment regarding the wait at breakfast and have passed it along to our team in order to improve our organization in such situations. Your feedback about the air conditioning has also been forwarded to the relevant department. Kind regards, Chelsea Reservation Clerk
Dear Daniel, Thank you for taking the time to share your feedback. It was a pleasure to welcome you back once again. We have noted your comment regarding the wait at breakfast and have passed it along to our team in order to improve our o… Show more
Reviewed: April 21, 2025 · Stayed in April 2025
Verified reviewEasy and quick booking as well as check-in. The hotel was way above my expectations in all areas. The room was clean, large and well-equipped. The area where the hotel is located is very nice and quite. The breakfast was excellent.
Dear Gábor, Thank you so much for your kind and positive feedback following your stay with us. We’re delighted to hear that your experience exceeded your expectations. It would be a true pleasure to welcome you back in the future. Warm regards, Chelsea Reservation Clerk
Dear Gábor, Thank you so much for your kind and positive feedback following your stay with us. We’re delighted to hear that your experience exceeded your expectations. It would be a true pleasure to welcome you back in the future. Warm r… Show more
Reviewed: March 5, 2025 · Stayed in March 2025
Verified reviewReviewed: February 22, 2025 · Stayed in February 2025
Verified reviewReally nice setting. The Manor could host an Agatha Christie night. The bed was comfortable and the breakfast had great choices.
There is an extra charge of 40€ per person to use the indoor pool.
Dear Joanna, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the setting of the Manor, the comfort of your bed, and the variety of our breakfast. Regarding access to the indoor pool, we would like to inform you that the price is 15€ per person, not 40€. We apologize for any confusion this may have caused and appreciate the opportunity to clarify this information. We hope to have the pleasure of welcoming you again very soon. Best regards, Guillaume
Dear Joanna, Thank you very much for your kind feedback. We are delighted to hear that you enjoyed the setting of the Manor, the comfort of your bed, and the variety of our breakfast. Regarding access to the indoor pool, we would like to in… Show more
Reviewed: February 10, 2025 · Stayed in February 2025
Verified reviewWe have stayed in the Chateau before and decided to try the Manoir, it is approx 300m up the hill from the main hotel. The setting and the Manoir it-self are very quiet because it is just rooms only. Although in reception there is a self serve coffee machine which once I worked out how to operate it, it was well used first thing in the morning, fortunately we took milk with us as there was none available.
Not that we didn't like these aspects, we enjoyed our trip, but useful to know if you are planning a stay. There is no reception, you have to check-in at the Chateau down the hill, and if you drive make note it is a one-way system around the hotel. Breakfast, evening meals & drinks bar are based dawn in the hotel "Chateau du Lac". Also there is no lift in the Manoir, fortunately I am fit & able, but even so hauling 2 x suitcases up four flights of steps which are quite steep is not for everyone.
Dear Blandine, Thank you for sharing your feedback regarding your stay at the Manor. We are delighted to hear that you enjoyed the peaceful setting of the establishment. We have taken note of your comments regarding the coffee machine, the availability of milk, and the absence of an elevator, even though this is specified on Booking.com. We understand that these details can impact our guests' experience, and we will be sure to consider them in order to improve our services. As stated during the reservation process, check-in is indeed done at Martin's Château du Lac, where breakfast, evening meals, and the bar are also located. We make every effort to provide clear directions to help our guests navigate the hotel, particularly regarding the one-way traffic system around the property. We hope to have the pleasure of welcoming you again for an even more enjoyable experience. Kind regards, Front Office
Dear Blandine, Thank you for sharing your feedback regarding your stay at the Manor. We are delighted to hear that you enjoyed the peaceful setting of the establishment. We have taken note of your comments regarding the coffee machine, the… Show more
Reviewed: February 9, 2025 · Stayed in February 2025
Verified reviewNothing
Staff was rude, aggressive. Actually, there was no staff on premises, I had to go to another hotel to check in. Even though it is written on booking, it was not obvious. In short, worst service and customer expérience I had
Dear Thomas, Thank you for sharing your feedback about your stay at our establishment. We would like to clarify that, as mentioned in your reservation confirmation, check-in is done at Martin's Château du Lac. We are sorry if this information was not clear enough upon your arrival. We regret that your experience did not meet your expectations. Our receptionists work hard every day to provide a warm welcome and attentive service to our guests. Rest assured, we take your comments seriously and will use them to continually improve our service quality. For a more tailored experience, we recommend booking directly at Martin's Château du Lac for your next stay. We hope to have the opportunity to welcome you again and provide a more enjoyable experience. Best regards, Guillaume
Dear Thomas, Thank you for sharing your feedback about your stay at our establishment. We would like to clarify that, as mentioned in your reservation confirmation, check-in is done at Martin's Château du Lac. We are sorry if this inf… Show more
Reviewed: January 5, 2025 · Stayed in January 2025
Verified reviewGood breakfast. Nice location.
Staff not customer oriented. They moved us from the Manoir to the main hotel. Main hotel is like a poor 70’s throwback. Bad room decoration. Very little response to my concerns about being moved involuntarily.
Dear Mrs Lidwina, Thank you for taking the time to share your experience with us. We are truly sorry that your stay did not meet your expectations, and we fully understand your disappointment regarding the hotel transfer. Please rest assured that this decision was made with the intention of providing you with a stay that meets our high standards. For this reason, we upgraded your booking to our 5-star hotel, which offers a wide range of premium services and amenities. Regarding the room’s decor and style, we regret that it did not align with your personal preferences. Your feedback is invaluable to us and will be shared with our team to further enhance the guest experience. Finally, we take your comments about the handling of your transfer very seriously. We will review this matter with our team to improve our communication and better address our guests’ concerns in the future. We sincerely hope you will give us another opportunity to welcome you and provide a stay that meets your expectations. Guillaume Front Office
Dear Mrs Lidwina, Thank you for taking the time to share your experience with us. We are truly sorry that your stay did not meet your expectations, and we fully understand your disappointment regarding the hotel transfer. Please rest assure… Show more
Reviewed: December 11, 2024 · Stayed in December 2024
Verified reviewLocation
The purpose of paying for a hotel room is to sleep, a hotel room without a curtain is not fit for purpose and therefore all of the other qualities are irrelevant . Room 3 has 3 windows only 2 have curtains and there are bright lights outside .
Dear Andrew, Thank you very much for your feedback. We are pleased to hear that the location of our establishment met your expectations. However, we sincerely apologize for the inconvenience caused regarding your room. Please rest assured that we have taken note of your comments and will take the necessary steps to address this issue. Kind regards, Chelsea Front Office
Dear Andrew, Thank you very much for your feedback. We are pleased to hear that the location of our establishment met your expectations. However, we sincerely apologize for the inconvenience caused regarding your room. Please rest assure… Show more
Reviewed: November 17, 2024 · Stayed in November 2024
Verified reviewthe location is beautiful, the view on the lake.
I had booked a room at Martin's Manor, when I reached the place at 22.30, the place was dark and seemed closed. I rang the bell, someone talked to me on the interphone, annoucing very rudely and briefly that I wasn't sleeping there and it was at the "Chateau"... I asked where it was and I ve been said to go down the way on my right and the place was on the left... with my luggage I walked down the street to only find a place called l'atelier du château, that was as dark as the Manor. I came back at the Manor,another couple was in the same situation than me. We called the phone number, rang the bell again, even went inside the place... NOBODY! I decided to take my car again and found out an arrow on the road stating Château du Lac. I parked the car and walked down the hill through stairs to reach the place. It was there!!! not at all where I ve been indicated by the person at the Manor. by that time it was already nearly 23.00. After 5 hours drive you prefer to be informed in advance that your room is not where you thought it was...
Dear Audrey, We sincerely thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the location and the view of the lake. However, we are truly sorry for the inconvenience you encountered upon your arrival. Please note that, as mentioned on the Booking.com page, check-in for the rooms takes place at the reception of Martin's Château du Lac, which is located just 500 meters from the Manoir. We would be more than happy to welcome you back in the future and remain at your disposal for any further assistance. Kind regards, Chelsea Front Office
Dear Audrey, We sincerely thank you for taking the time to share your experience with us. We are delighted to hear that you enjoyed the location and the view of the lake. However, we are truly sorry for the inconvenience you encountered u… Show more
Reviewed: November 10, 2024 · Stayed in November 2024
Verified reviewGreat location and beautiful room very nice good big room very comfortable and beautiful views will definitely come back again.
Dear Hui-yin, Thank you for your feedback. We are delighted to hear that you enjoyed the room, and we look forward to welcoming you again soon. Kind regards, Chelsea Front Office
Reviewed: October 25, 2024 · Stayed in October 2024
Verified reviewThe rooms are exceptional, very nice size, great equipment, clean and with very comfy beds. Breakfast is amazing, with a very nice offer of food and drinks and a lovely view of the Genval lake.
Everything was great!
Dear Aleksandra, We warmly thank you for your delightful review. We are happy to hear that both the rooms and the breakfast met your expectations. It is always a pleasure to know that our guests enjoyed their stay with us. We look forward to welcoming you back to our establishment in the near future. Kind regards, Chelsea Front Office
Dear Aleksandra, We warmly thank you for your delightful review. We are happy to hear that both the rooms and the breakfast met your expectations. It is always a pleasure to know that our guests enjoyed their stay with us. We look forwar… Show more
Reviewed: October 22, 2024 · Stayed in October 2024
Verified reviewPleasant staff We received an upgrade from the Manoir to the Château for 3 rooms that we had booked online. Much appreciated Good breakfast Lovely location on the lake Nice restaurants nearby, special mention for the Café du Lac.
Nothing
Dear Aisla Mary, Thank you very much for your kind comment. We are delighted to hear that our establishment, Martin's Château du Lac, met your expectations. We look forward to welcoming you back soon. Kind regards, Chelsea Front Office
Dear Aisla Mary, Thank you very much for your kind comment. We are delighted to hear that our establishment, Martin's Château du Lac, met your expectations. We look forward to welcoming you back soon. Kind regards, Chelsea Front Off… Show more
Reviewed: October 18, 2024 · Stayed in September 2024
Verified reviewReviewed: October 10, 2024 · Stayed in October 2024
Verified reviewThe location is lovely and the hotel, staff and food is perfect. Nice restaurants nearby as well.
I thought I'd booked the manor, but they had relocated me to the chateau and they said I should have had an email but I didn't see it, so I parked at the manor, was told to check in at the chateau so walked down in the pouring rain, only to be told I was now staying at teh chateau so had to walk back in the pouring rain to get my car and luggage. Then was woken up at 6.45 (5.45 UK time) by someone using the gym near my room dropping weights and the thudding of feet running on a treadmill. So that could have been better.
Dear Hélène, Thank you for taking the time to share your feedback with us. We are delighted to hear that you were pleased with our staff, the setting, and the food. Please note that, as indicated on Booking, check-in for the room takes place at the reception of Martin's Château du Lac, located 500 meters away. We would be happy to provide directions to the Manoir from the Château by car. Additionally, we offer parking so that you can easily complete your check-in. However, we regret the inconvenience caused by the fitness space and apologize for this issue. During your next stay, we would be pleased to offer you a quiet room for added comfort. Kind regards, Chelsea Front Office
Dear Hélène, Thank you for taking the time to share your feedback with us. We are delighted to hear that you were pleased with our staff, the setting, and the food. Please note that, as indicated on Booking, check-in for the room takes p… Show more
Reviewed: October 1, 2024 · Stayed in October 2024
Verified reviewReviewed: September 16, 2024 · Stayed in September 2024
Verified reviewStaff and A la carte restaurant food
A little noisy at night
Dear John, Thank you very much for your kind comment regarding our staff and restaurant. We look forward to welcoming you again during your next stay. Kind regards, Chelsea Front Office
Reviewed: September 7, 2024 · Stayed in September 2024
Verified reviewThe proximity to the lake
The service and staff wasn’t up to the rating. Breakfast was poor. It claims to have spa & fitness but you have to pay extra for it and book it and external people are allowed meaning often crowded.
Dear Carlotta, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the location of our establishment. However, we regret that the service, as well as the breakfast, did not meet your expectations. We take your comments into consideration in order to improve the quality of our service. Please also note that, as mentioned on Booking, access to the spa is an additional 15 € per person. Reservations are required to limit the number of guests to 10 per hour. We recommend booking in advance to ensure the spa’s availability during your stay. Kind regards, Chelsea Front Office
Dear Carlotta, Thank you for taking the time to share your feedback with us. We are pleased to hear that you enjoyed the location of our establishment. However, we regret that the service, as well as the breakfast, did not meet your expe… Show more
Reviewed: September 4, 2024 · Stayed in June 2024
Verified reviewRomantic and surrounded by beautiful trees.
The building is starting to get a little run down structurally. A bit of a shame as it’s lovely old architecture.
Dear Jill, Thank you very much for taking the time to share your feedback. We would be delighted to welcome you again during your next stay. Kind regards, Chelsea Front Office
Reviewed: September 2, 2024 · Stayed in August 2024
Verified reviewWe booked in the Manor, but were upgraded into the main hotel at the last minute, which was a pleasant surprise. We originally booked one night an tacked an extra night on. It was the last 2 days of our summer road trip holiday. I stay at Martin's Chateau du Lac 1-3 times per year for a few days. It's a hidden gem in a nice nature area on a man-made lake. If you are looking for rest and a full-service hotel with spa and an excellent restaurant, you will be happy here. The breakfast was excellent as usual with everything you could desire. The spa, especially the steam bath is a personal favourite.
No complaints to be honest. We keep coming back because we really like it.
Dear Phillip, We sincerely thank you for your kind and thoughtful comments regarding your stay. We are delighted to hear that you enjoyed the setting, the breakfast, and the wellness area. It was a pleasure having you with us, and we hope to welcome you again very soon. Best regards, Chelsea Front Office
Dear Phillip, We sincerely thank you for your kind and thoughtful comments regarding your stay. We are delighted to hear that you enjoyed the setting, the breakfast, and the wellness area. It was a pleasure having you with us, and we hope… Show more
Reviewed: August 25, 2024 · Stayed in August 2024
Verified reviewBeautiful location, great breakfast, comfy bed
Dear M. Olivia, We would like to thank you for your excellent review over our property. It was a pleasure to welcome you. We hope to see you again in the future. Best regards, Guillaume