The apartment doesn't get serviced at all. The main bedroom has a strong smell of drains making it uncomfortable in the room. The smell is strong

The apartment is huge and spacious ideal for families

Stayed in September 2025

It was very hot. There was a fan in one of the rooms but wasn’t working, but when I told the staff about it they gave us another one, but wasn’t enough to beat the heat. Half of us, since there was 6 of us, has to stay and cramped up in the lounge as there is an aircon, but the aircon was leaking. Also, I couldn’t sleep in our room, the bigger of the two rooms as the bed and pillow was so hard so, I slept with my other two kids in the lounge, cooler and the sofa bed is more comfortable than the bed. We were obliged to give a deposit on top of the fee that we paid, only found out about the deposit two days before our arrival. We have to agree with the deposit otherwise we won’t be able to check in. Also, can’t cancel either the booking as it is non-refundable. There was also a strong pungent smell on our arrival, as we opened the door. And it wasn’t just in one room but it reeks everywhere, that we have to buy an air freshener and spray in each rooms including the toilet and shower. In addition, on our second day, when we got back from exploring and seeing the attractions, both lifts wasn’t working and we have to climbed up the stairs up to the 7th floor, we were all puffing and huffing by the time we reached our floor. Lastly, they knew there were six of us but they only gave one extra beddings, so we ended up using one of the duvets as a bedsheet.

Not much. It’s quite big & spacious.

Stayed in September 2025

Unclean - Shower mouldy and grimy Soap in plastic bag type packaging - Dispenser of some sort would have been nice, would also lead to lesser soap usage as bag uncontrolled

Location, Size of room, Value, Amenities

Stayed in August 2025

It would have been better if they had foam in the bed instead of springs bed.

There was no break fast.

Stayed in July 2025

Air conditioning was broken. Supplied a fan when it was raised but in 28 degree heat did not really help. No TV remote despite asking for one so could not use the TV. lightbulbs missing

Nice space, bed was very comfortable… big bathroom. Kitchen facilities very good

Stayed in July 2025

Everything was great, except for a quite loud noise from the ventilation system. I recommend getting some earplugs if you're staying there.

Facilities were great, a good kitchen with all the basic necessities, nice bathroom, and comfortable bed.

Stayed in July 2025

No locks on doors, terrible shower, unsafe location in the city, not enough key cards, building felt dirty

It was ok and good value for money

Stayed in June 2025

Bathroom was not stable

The area was nice

Stayed in June 2025

There was no WiFi throughout the stay. And the stay didn’t do anything about it. This was very disappointing

Lovely bedrooms and instructions were easy to follow

Stayed in May 2025

Dirty

Spacious

Stayed in June 2025

The location is perfect and the room was fairly clean. However, the parking is extra, and although it’s mentioned, if you want to be sure you have a spot, you need to pay. There was noise from neighboring rooms, and in front of the apartments there’s a rough area with drunk people and visible drug use. This was my experience — I hope yours will be better

The room was clean and in a good location, but it didn’t look like the pictures. There was no soap provided, the bathroom glass was broken, and the mirror on the cabinet was also damaged. It says parking is available, but it turns out you need a reservation, which wasn't clearly explained. Also, parking comes with an extra fee. The listing said staff is available until 18:00, but they were already gone 15 minutes earlier. We managed to check in easily, but the next night other guests had the same issue with the staff not being present.

Stayed in June 2025

There were a number of things needing replacement or repair. The room didn’t have a hairdryer or coffee making equipment. The bathroom had a shower door missing and the outer door of the fridge cupboard had no handle to open it. Although it isn’t the hotel staff’s fault the people in the room next to us arrived back very noisily at 04:00am and then were shouting on the phone very loudly for half an hour before I begged them to stop.

The facilities were in fairly good condition on the whole and the location was 15-20 minutes walk from the Grande Place. It is also well located near to Lemonnier Metro station. Staff were friendly, although only available between 10am & 6pm.

Stayed in May 2025

The apartment was clean and comfortable, which was a plus. However, the air conditioning was quite noisy and disrupted the comfort. Unfortunately, the reception was not always open during our stay, making it difficult to get assistance when needed, communication was mainly online with annoying delay on the feedback. The internet did not work at all, and from other reviews and comments, this seems to be a recurring issue. The location is not far from the city center, but the neighborhood feels quite poor and unsafe, especially at night. Additionally, the TV service was not available, which was disappointing. Overall, while the apartment itself was decent, the lack of essential services and the neighborhood safety are significant drawbacks to consider.

The apartment was clean and comfortable, which was a plus. However, the air conditioning was quite noisy and disrupted the comfort. Unfortunately, the reception was not available during our stay, making it difficult to get assistance when needed. The internet did not work at all, and from other comments, this seems to be a recurring issue. The location is not far from the city center, but the neighborhood feels quite poor and unsafe, especially at night. Additionally, the TV service was not available, which was disappointing. Overall, while the apartment itself was decent, the lack of essential services and the neighborhood safety are significant drawbacks to consider.

Stayed in May 2025

Wifi was not working, pillows we not good,

Not far from railway station

Stayed in May 2025

Bed was so rough. But who cares about that. We staid for 3 nights and we couldnot get wifi working. I contacted to the hosts, they said they are working to solve the internet conecrion proble, but i highly doubt that. So dont expect wigi in this appartment. Also, i couldnot charge my power bank because of the voltage or something.

Location was really good. Close to main sightseeing.

Stayed in April 2025

There was no internet, there was TV but not working. Heater was broken and was making a lot of noise. The curtains couldn't close because it has fallen off and it wasn't fixed.

Stayed in March 2025

Location was great , about 20/15 minutes to the main square Grand Place and also to the main area where there are a lot of restaurants and bars. The train station also is close to the apartments. Inside the apartment I found the mattress not comfortable, the TV didn't work, there wasn't a boiler for hot water but there was a microwave oven. The door of the toilet was not so perfect. Anyway it's a great deal to stay a few nights (me 2). The service and the Access was easy. Just enter the code to the Night Main Door.

Stayed in March 2025

Bed was like sleeping on bricks. Although there is a tv on the room they don’t offer ‘tv services’

Good location, short walk to the city center Rooms need a upgrade but for the price it is good value .

Stayed in March 2025

Tv didn’t work Heater broke on the 2nd day (replaced on the last night) Unable to use bath the jets didn’t work, no plugs allowed WiFi very poor, was given staff password for their WiFi

Good area Nice appearance Responsive staff

Stayed in February 2025

The heater wasn't working, internet also didn't work,the bathroom shower door was broken, and TV also didn't work

The little kitchen we like and the bathroom

Stayed in January 2025

A few faults with apartment, curtains didn’t close properly, light in toilet wasn’t working, dishwasher wasn’t working, there were no cloths for drying the dishes.

Spacious property reasonably close to tourist centre

Stayed in February 2025

Shower not working properly. They forgot to clean one room. They didn’t give enough bed sheets/blankets, we asked for more and they were rude and refused. Smartflats standard, cheap, you can survive, but could be much better with little effort.

Location, space and price.

Stayed in February 2025

Very big apartment, nice position, comfortable bed, easy check-in\out procedures

Stayed in February 2025

No central heating. Electric radiator sounds like a 747 taking off. Shower was leaking on the floor and hairy dryer didn’t work. Reported it twice asked for a new one and received nothing instead they sent someone at 9am to fix the radiator even though I hadn’t asked them too😂

Okay for the price

Stayed in February 2025