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Reviews of Sofitel Brussels Le Louise 5 stars

Avenue de la Toison d’Or, 40, Elsene / Ixelles, 1050 Brussels, Belgium

#53 of 215 hotels in Brussels

Guests' Choice

Review score

Based on 415 hotel reviews

8.5

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.6

  • Location

    9

  • Facilities

    8.3

  • Staff

    8.4

  • Value for money

    7.8

  • Free WiFi

    8.1

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Showing 1 - 75

  • Reviewed: 1 May 2018

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Hotel room carpet had stains and didn’t seem vacuumed as I had to pick up little bits of rubbish up.

    the staff are incredibly friendly, from concerige, directions, very well spoken English

    Stayed in April 2018

  • Reviewed: 30 April 2018

    • Business trip
    • Couple
    • Luxury Double Room
    • Stayed 3 nights

    Escalator to the reception didn't work...

    As expected. Great location, very nice staff, especially at the reception. Thanks to Cem. A bit outworn in some details, but overall very good.

    Stayed in April 2018

  • Reviewed: 16 April 2018

    • Leisure trip
    • Group
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The rooms are tiny, and not clean at all. The rug in the room was filthy, there was visible dirt on the bathroom walls, and it is nothing close to a 5 star hotel

    Stayed in April 2018

  • Reviewed: 18 March 2018

    • Business trip
    • Group
    • Prestige Suite
    • Stayed 2 nights

    Weak Internet signal

    Went with a colleague on a business trip. The business center is wonderful, breakfasts and Lunches are very tasty. A nice coffee. Parking is convenient. The staff is polite and courteous.

    Stayed in March 2018

  • Reviewed: 13 March 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    The room was very very very noisy, the bed wasn’t so comfortable, in a 5 stars hotel it should not happen.

    Nice position and structure, all the staff very kind and helpful

    Stayed in March 2018

  • Reviewed: 28 February 2018

    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    I couldn’t warm my room. Problem with AC. For breakfast, I didn’t like the way you have to wait at the entrance for the waitress sometimes busy doing the service inside. They should place someone at the entrance.

    I liked the way staffs at the reception are welcoming and professional.

    Stayed in February 2018

  • Reviewed: 5 December 2017

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The room was nice but quite unpractical, the bedding stuff was too thick, too soft and the pillows are huge, really uncomfortable.

    Good location and excellent breakfast

    Stayed in December 2017

  • Reviewed: 5 December 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights

    The staff was very unhelpful in solving several issues that we had during our stay. For example, the bed was sloping from the middle towards outer edges and on request the mattress wasn't changed. When we took a taxi from the hotel, it charged us 35euros for 2km instead of 5euros (10minute journey) then the staff was unwilling to give the driver information away. There were no electric kettles in the any of our two superior rooms. The lighting was vey dim and depressive in the bedroom. Despite being an Accor member, we went to the reception several times to make a request physically but the receptionist said he was a student trainee and was unable to help. Extremely disappointed and will not go back!

    The hotel was very clean with a good location.

    Stayed in December 2017

  • Reviewed: 28 October 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Extremely friendly and helpful staff - before, during and after our stay; the rooms are very nice and spacious and the bar has a great selection and nice ambiance; we also liked that sights, shops and restaurants are within walking distance

    Stayed in October 2017

  • Reviewed: 8 August 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights

    Rooms are tiny and bathroom is a "slider" door that doesn't close tightly and lets your partner hear all you are up to in there. Walls are *very* thin so next rooms hear you and vice versa. Location in shopping district means very few options for bars/restaurants at night near hotel. Quite a walk from the touristy areas of brussels with bars. More a business hotel at best.

    Has a really great atrium / patio area where you can smoke (cigars!) and get drinks.

    Stayed in August 2017

  • Reviewed: 3 August 2017

    • Business trip
    • Group
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Food quality

    Poor choice for breakfast for such an expensive category of hotels. Musty mangoes in cup as if they were put there a day before yesterday and left on the air. Rotten green apples in gym are just disgusting.

    Stayed in August 2017

  • Reviewed: 29 July 2017

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Breakfast drinks / coffee was additional charge. It should be part of the breakfast package similar to other international hotels

    Bed is comfortable, staff are friendly, clean bathrooms, complimentary water and kettle in the room convenient for coffee / tea. Spacious room

    Stayed in July 2017

  • Reviewed: 29 July 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    At night we had Shahin serving us and wow what a professional ! He made a difference for all of us. We were with some people who weren't the easiest to serve and he kept his smile and professionalism till the end! Great job.

    Stayed in July 2017

  • Reviewed: 15 July 2017

    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 3 nights

    According to my experiences, I could have the better quality with the same price.

    I liked a small garden in the middle of the hotel which has a good atmosphere to relax and have a business meeting.

    Stayed in July 2017

  • Reviewed: 2 July 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    On July 1 ,Ten o'clock in the morning I asked hotel call me a taxi to the international airport, there was no traffic. According the record , it about 41.7 euro to 50 the maxim, But the taxi driver charged me $ 65 euro, the driver is over charged, the driver is a black man.

    Stayed in July 2017

  • Reviewed: 20 April 2017

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Very poor wifi actually it rarely worked. Small lobby compared to Sofitel chain hotel. We asked for a luggage scale before a day of checkout from reception which was not available until luggage man came the next morning and got for us. It's a simple thing doesn't need so much time. Sometimes housekeeping don't answer the phone calls. Also reception doesn't know anything they always refer to concierge who is not available all the time.

    Good breakfast, clean hotel, very good location, nice hotel in avenue toison d'or which is a nice street and chic. Very good safety procedures for people visiting hotel I felt safe.

    Stayed in April 2017

  • Reviewed: 7 March 2017

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    The gym could have had some more equipment, like treadmills for running and some more weight machines. A pool and sauna could have been nice as well for a five star facility. Internet required constant log in and verification and sometimes broke down. Breakfast could be better with more vegetables and omelettes.

    Excellent customer service. The staff and the concierge were very customer friendly and knowledgeable. Just excellent staff all around. The facilities were up to standard as well, especially the rooms. Cleaning was great. Location was excellent, within walking distance to everywhere. The staff were just so well trained and coordinated.

    Stayed in March 2017

  • Reviewed: 20 February 2017

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Photocopying machine out of order Bed pillow too thick When you book through booking.com you can't accumulate points (whereas with Hilton and Radisson you can) Dinner service was EXTREMELY slow

    Breakfast was awsome Bed Duvet was great

    Stayed in February 2017

  • Reviewed: 13 February 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Its Belgium, so there are often drainage issues. This hotel was no different - some smells rising from the bathroom. The classic room felt more 4 star than 5.

    Great breakfast and wonderful that it is free for kids.

    Stayed in February 2017

  • Reviewed: 4 January 2017

    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    i was first allocated a room next to a construction site but was immediately relocated once i complained about it. nice hotel lounge for a drink or dinner, the location is central. good breakfast and breakfast lounge.

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 4 nights

    Price of extras such as breakfast and drinks were very high.

    Would recommend as an excellent base to visit City Centre and the Christmas market and attractions.

    Stayed in December 2016

  • Reviewed: 14 November 2016

    • Business trip
    • Group
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    Well, no one is perfect, but I'm sure that the next time will be better

    Perfect location. Near to EU Headquarter using metro. Luise it's the best place for shopping and restaurants briefly after work, it's the human face of Brussels in my point of view. Very quite room and comfortable bed. Some simple words about Murriel, the duty manager. Professional, customer oriented. Well done Murriel!

    Stayed in November 2016

  • Reviewed: 14 November 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Disco-style decoration is a bit old-fashion + the hotel is located on a very lively street with a lot of shops - if you want to be in the historical center it is 20min walking.

    Very nice staff! Very comfortable rooms and great breakfast.

    Stayed in November 2016

  • Reviewed: 7 November 2016

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    It was not easy to get a hold of hotel staff through the phone in the room. The room was also very small.

    The hotel location was excellent, near transport, dining, shops and sights. There was a solid wifi connection. The staff was friendly and accommodating. We were granted an early and late check out, as requested.

    Stayed in November 2016

  • Reviewed: 31 October 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The breakfast team was really friendly except one grumpy guy who obviously didn't spend a good night sleep...

    Toison d'Or is very handy with all the shops, very close to the real center. The hotel is like a peaceful nest in this vibrant city! Breakfast was excellent and the bar serves very nice cocktails!

    Stayed in October 2016

  • Reviewed: 2 August 2016

    • Leisure trip
    • Couple
    • Prestige Suite
    • Stayed 4 nights
    • Submitted via mobile

    One of the worst room service i ever tried. Its not about the stuff, its all about what do they offer and serve

    Room is clean, stuff are polite, location on shopping street

    Stayed in July 2016

  • Reviewed: 17 June 2018

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 1 night
    • Submitted via mobile

    Pictures make u feel the rooms might be quite spacious... That's not the case in reality

    Location was great

    Stayed in June 2018

  • Reviewed: 8 June 2018

    • Leisure trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    The personnel is very accommodating and polite, friendly. And it is located in an area where public transportation will take you anywhere.

    Stayed in June 2018

  • Reviewed: 12 May 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 6 nights
    • Submitted via mobile

    Welcome drink

    Bed is not comfortable

    Stayed in May 2018

  • Reviewed: 8 April 2018

    • Business trip
    • Group
    • Classic Double Room
    • Stayed 1 night

    Perfect Location and very good hotel in general

    Stayed in March 2018

  • Reviewed: 2 April 2018

    • Business trip
    • Family with young children
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    very poorly managed

    it's centrally located

    Stayed in April 2018

  • Reviewed: 23 March 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 2 nights

    To few sportschannel, no golfchannel fx.

    Stayed in March 2018

  • Reviewed: 22 March 2018

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in March 2018

  • Reviewed: 15 March 2018

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The comfort of the bed.

    Stayed in February 2018

  • Reviewed: 11 March 2018

    • Leisure trip
    • Couple
    • Luxury Double Room
    • Stayed 2 nights

    Mariano and his college in the concierge got us a great help they are excellent

    Stayed in March 2018

  • Reviewed: 7 March 2018

    • Business trip
    • Couple
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Really good location and clean cosy rooms!

    Stayed in February 2018

  • Reviewed: 27 February 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    They didn’t top up the tea and coffee properly. We had to ask

    Bed great. Quiet room

    Stayed in February 2018

  • Reviewed: 29 January 2018

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The rooms and hotel are not according to the price and location

    I liked the location

    Stayed in January 2018

  • Reviewed: 4 December 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    The reception staff were very slow, we had to queue to check in and queue to check out!

    Stayed in December 2017

  • Reviewed: 21 October 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Not much options for food service past 10pm Service was slow

    The location

    Stayed in October 2017

  • Reviewed: 20 October 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Small lobby.. hotel entrance didn’t look like a 5 star hotel.

    Location is supper nice everything around you. All the big shopping brands.

    Stayed in October 2017

  • Reviewed: 1 October 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    The staff

    Stayed in September 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Location

    Stayed in August 2017

  • Reviewed: 28 August 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Good location friendly staff

    Excellent hotel

    Stayed in August 2017

  • Reviewed: 24 August 2017

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    No sierves. No parking. The reception was unfriendly. The bad stuff

    No things

    Stayed in July 2017

  • Reviewed: 19 August 2017

    • Leisure trip
    • Group
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Bed extra comfy! Staff were all so welcoming and nice

    Stayed in July 2017

  • Reviewed: 7 August 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    None.

    It is my second time to stay at this beautiful hotel. The location is superb!

    Stayed in August 2017

  • Reviewed: 28 July 2017

    • Leisure trip
    • Family with young children
    • Superior Double Room
    • Stayed 7 nights
    • Submitted via mobile

    Staff is unfriendly they are not accommodating and we had a bad time in the hotel and it's very noisy

    Clean and location

    Stayed in July 2017

  • Reviewed: 26 July 2017

    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Mr concierge could be more helpful.. or at least try.

    Very comfortable bed, and great room! We love the suit and chocolate in the free minibar.

    Stayed in July 2017

  • Reviewed: 17 July 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 3 nights
    • Submitted via mobile

    There is none

    Bar

    Stayed in June 2017

  • Reviewed: 16 July 2017

    • Leisure trip
    • Couple
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    The bathroom door( no privacy)

    The location is excellent The shower had Gd water pressure Comfortable bed Attentitive staff

    Stayed in July 2017

  • Reviewed: 26 June 2017

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Location was very good. Closer to a range of shops. Hotel room and bathroom was very clean.

    Stayed in June 2017

  • Reviewed: 17 June 2017

    • Leisure trip
    • Couple
    • Junior Suite
    • Stayed 3 nights

    the bed was vey comfortable.

    Stayed in June 2017

  • Reviewed: 17 June 2017

    • Leisure trip
    • Family with young children
    • Luxury Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Good location.

    Stayed in May 2017

  • Reviewed: 31 May 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Bed was super comfy and room was very well designed and modern. Pleasant outlook and nice and quiet. Also conveniently located.

    Stayed in May 2017

  • Reviewed: 15 May 2017

    • Leisure trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Restaurants around the area

    Stayed in May 2017

  • Reviewed: 9 April 2017

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Room needed more dusting.

    Stayed in April 2017

  • Reviewed: 23 March 2017

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 1 night
    • Submitted via mobile

    Great comfort!

    Stayed in March 2017

  • Reviewed: 23 March 2017

    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Location

    Stayed in February 2017

  • Reviewed: 19 March 2017

    • Leisure trip
    • Group
    • Classic Twin Room
    • Stayed 2 nights

    The bed is comfortable and location is very strategic for those that interested in high end shopping.

    Stayed in February 2017

  • Reviewed: 6 March 2017

    • Leisure trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night

    Absence de p

    Stayed in March 2017

  • Reviewed: 10 February 2017

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    rooms are somewhat shabby -very old carpet and dusty

    nice breakfast

    Stayed in February 2017

  • Reviewed: 8 December 2016

    • Business trip
    • Solo traveller
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    There is no pool indoor

    Location

    Stayed in December 2016

  • Reviewed: 5 December 2016

    • Group
    • Classic Double Room
    • Stayed 1 night

    bed not comfortable far from center breakfast poor not worth the money

    stuff was ok

    Stayed in December 2016

  • Reviewed: 30 November 2016

    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Room was small and dark

    Breakfast, staff

    Stayed in November 2016

  • Reviewed: 18 October 2016

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    Great bed, nice decoration, great location

    Stayed in October 2016

  • Reviewed: 17 October 2016

    • Business trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    nothing

    bed is just fantastic breakfast service

    Stayed in October 2016

  • Reviewed: 30 August 2016

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights
    • Submitted via mobile

    Nothing

    This is the second time I've been in this hotel.. And I'll not hesitate to be in it for the third time. So well done Sofitel 👏🏾💐👌🏾

    Stayed in August 2016

  • Reviewed: 28 August 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night
    • Submitted via mobile

    Clean, friendly staff, nice terrace

    Stayed in August 2016

  • Reviewed: 11 August 2016

    • Leisure trip
    • Couple
    • Classic Double Room
    • Stayed 1 night

    Very comfortabel hotel, good locality and lovely inclusions

    Stayed in July 2016

  • Reviewed: 30 July 2016

    • Business trip
    • Solo traveller
    • Classic Double Room
    • Stayed 1 night

    breakfast at 28 euros to expensive

    bedrooms

    Stayed in July 2016

  • Reviewed: 3 July 2016

    • Business trip
    • Solo traveller
    • Classic Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Bed is not comfort Coffee machine does not work

    Location Breakfast Room size and facilities

    Stayed in July 2016

  • Reviewed: 23 June 2016

    • Leisure trip
    • Family with older children
    • Superior Double Room
    • Stayed 2 nights
    • Submitted via mobile

    Check out muck up

    Location & team

    Stayed in June 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 8 May 2016

    • Leisure trip
    • Couple

    The gym is a bit of a joke, just a small room with 2 bikes and free weights. No running machine or anything and literally room for just 3 or 4 people... The escalator at the entrance of the hotel was broken for 2 days meaning a bit of a hike every time you come back. The internet also stopped working for 24 hours in the whole hotel.

    The bed was very very comfortable. A bath tub would also help in the bathroom although the shower was excellent. Great terrace!

  • Reviewed: 3 May 2016

    • Leisure trip
    • Solo traveller

    Staff were not always friendly, especially at check-in. I waited almost 5 hours to check in. Yes, I arrived early, but I think the staff could have done more to make me comfortable while I waited--along with the other eight people waiting with me. Offer us a drink, direct us to the restaurant, offer a room to change, or suggest a place to explore while we wait.

    The location is great. Comfortable room, with nice amenities. Breakfast is wonderful.

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