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Reviews of Aquilon Residence 3 stars

6 Sixth Str., 2778 Banya, Bulgaria

#3 of 7 hotels in Banya

Guests' Choice

Review score

Based on 362 hotel reviews

8.9

Score breakdown

  • Cleanliness

    9

  • Comfort

    8.9

  • Location

    9

  • Facilities

    8.8

  • Staff

    9.2

  • Value for money

    8.9

  • Free WiFi

    8.9

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Showing 1 - 72

  • Reviewed: 18 August 2018

    9.6
    All the facilitates of the hotel.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    The reception is not cover 100% of time by the personnel who know English, and in the evening payment by card does not work, but everything is solved in the next morning.

    All the facilitates of the hotel. The restaurant - food is very tasty, the prices are ok. The rooms are spatious, clean, with balcony.

    Stayed in August 2018

  • Reviewed: 24 July 2018

    9.2
    As I have visited the place before I have info based on...
    • Business trip
    • Group
    • Double Room
    • Stayed 3 nights

    The sewerage in the bathroom needed cleaning. The fan in the bathroom also was not working.

    As I have visited the place before I have info based on which I can compare. The place is good, the staff is very helpful, much more than before. The massage which I had was great. The internal and the outside pool are with mineral water which is really helping if You have health issues. Really nice place for weekend or week vacation. The place welcomes families, so if You're with children You will have good vacation.

    Stayed in July 2018

  • Reviewed: 4 April 2018

    7.1
    Bellow the expectation
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 1 night

    The room was without balcony, so it was a problem with the wet towels and swimming costumes, particularly because the hotel gave us just one big towel per person (normally You use it after the shower in the bathroom). The water temperature in the indoor pool is too hot. The temperature in the outdoor pool is ok, but the problem is the water wasn't clean, there were parts of the nearby trees (I guess) and nobody care about that. Poor breakfast.

    The internet connection is fast and reliable. The room was clean, the staff is friendly.

    Stayed in April 2018

  • Reviewed: 29 January 2018

    9.2
    relaxing, enjoying, pleasant
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 4 nights

    The weather , one day we could not ski, even we paid the cards, it is not up to the hotel, they are away from the gondola and their work ... but I could not state this anywhere, the ski center should have announced the following day as weather conditions could be a problem. For all other days they did have a note on their site. So please let them know about this ..

    We like the place, this is our second time there. Perfect for morning skiing and evening spa activities. The breakfast is abundant and of a good quality. Everything in the hotel is of a good function and use. Personally me, I admire the details, they thought of everything you need during the stay

    Stayed in January 2018

  • Reviewed: 17 November 2017

    10
    I've stayed there 3 times already, so... that' s a good sum up for everything.
    • Leisure trip
    • Group
    • One-Bedroom Apartment (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    The breakfast is always almost the same, but that's fine.

    The water temperature in the pool was great. The whole place was warm even though outside was cold enough. There is a video concert every night outside, by the pool. The Wifi connection is fast and good.

    Stayed in October 2017

  • Reviewed: 10 November 2017

    10
    Brilliant SPA
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    Food was alright and well priced. The spa facilities were also excellent for the price range. The hotel went the extra mile by putting us in a studio, instead of a double room as was our booking! Very friendly staff, heartily recommend the place!

    Stayed in November 2017

  • Reviewed: 17 September 2017

    8.3
    All in all it is a very good place to spend your days off.
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 3 nights

    When the place is full the parking space is very poor, but it have never been a great problem for us. It's probably not something the owner can do about because of the location of the place. The place can get some more cleaning, because it was not that clean.

    Everything was great. We've stayed there twice already and we are in process of booking again. So... I do recommend this place. The indoor/ outdoor thermal pools were good, the temperature was around 35C. There is a video projector at night above the outdoor pool with music concerts or films. You need to pay extra for the Jacuzzi, but it's worth because it is in a private room with perfect relaxing atmosphere. The wi-fi is perfect and the stuff are approachable.

    Stayed in September 2017

  • Reviewed: 22 June 2017

    10
    5 days in heaven
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    We are visiting Aquilon Spa again after 6 years. It was great experiance and it was nice that they had inproved and grown up from 2011. We will go back in october for sure. My family enjoed in the hot mineral water in the outdoor pool. We recomend to taste the meals in the restorant.

    Stayed in June 2017

  • Reviewed: 16 June 2017

    4.6
    Short on staff very claustrophobic place
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    Nobody got to change our towels in the room for the second night, there was no soap for the shower. Kitchen is fully stocked but restaurant downstairs is amaizing so no need of kitchen. Everything is very small restaurant (inside) pool deck (inside) elevator.

    Stayed in May 2017

  • Reviewed: 9 June 2017

    10
    An affordable spa with first class services
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    did not understand the cleaning system.

    breakfast was great, a good amount of options. the place is perfect to relax and recover. termal waters, sauna, steam bath, 2 big swimming pools, massages available on request, everything you need to be super healthy !!

    Stayed in June 2017

  • Reviewed: 27 March 2017

    9.6
    This is our fourth visit and noticed a great improvement in...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 6 nights

    This is our fourth visit and noticed a great improvement in the available breakfast. It is the only accommodation we look for whenever we want to visit Bansko for skiing as we travel by car and it combines good prices with excellent facilities that include the indoors pool at 36 degrees temperature, ideal relaxation after the ski.

    Stayed in March 2017

  • Reviewed: 29 October 2016

    8.8
    Infrastructure very nice but the staff must be trained to be more relaxed and flexible
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    The staff was very sticked to processes. Breakfast was collected 10 minutes before end of planned time. The fire place use was charged

    The spa facilities are very good. The landscape is very nice and calm. The room we stayed was very nice and confort.

    Stayed in October 2016

  • Reviewed: 21 August 2018

    9.2
    We had a relaxing 2 day stay.
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Nothing

    Good choice of facilities - warm pools, sauna, spa, gym. Beautiful garden.

    Stayed in August 2018

  • Reviewed: 13 May 2018

    9.2
    Restaurant food was good, both outdoor and indoor pools were...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 1 night
    • Submitted via mobile

    You have to pay extra to use the jacuzzi. (5 leva)

    Restaurant food was good, both outdoor and indoor pools were great.

    Stayed in May 2018

  • Reviewed: 7 May 2018

    7.1
    Satisfactory for the money
    • Leisure trip
    • Couple
    • Two-Bedroom Apartment
    • Stayed 4 nights

    mattresses and pillow cold be better quality

    Outdoor pool is very nice

    Stayed in May 2018

  • Reviewed: 20 March 2018

    10
    Great place
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Great place recommend to everyone

    Stayed in March 2018

  • Reviewed: 14 March 2018

    10
    Super comodation,good restoran ,pool ok
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable apartments,nice staff

    Stayed in March 2018

  • Reviewed: 13 March 2018

    10
    Excellent
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    None

    Location, facilities, staff

    Stayed in March 2018

  • Reviewed: 28 February 2018

    9.6
    Nice stay
    • Leisure trip
    • Couple
    • 2 rooms
    • Stayed 5 nights
    • Submitted via mobile

    Pillow

    Very nice staf

    Stayed in February 2018

  • Reviewed: 16 February 2018

    9.6
    Stunning place!
    • Leisure trip
    • Group
    • Studio
    • Stayed 2 nights
    • Submitted via mobile

    Stunning place!!

    Stayed in February 2018

  • Reviewed: 22 January 2018

    10
    Comfortable, clean, good value for money!
    • Leisure trip
    • Family with young children
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Comfortable, clean, good value for money!

    Stayed in January 2018

  • Reviewed: 12 October 2017

    10
    Me and my family had a perfect vacation.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 5 nights
    • Submitted via mobile

    Me and my family had a perfect vacation. This is second time this year we are visiting Aqilon. We will go again soon. The staf is perfect.

    Stayed in October 2017

  • Reviewed: 2 October 2017

    9.2
    Great & friendly staff.
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 2 nights

    Great & friendly staff. Excellent breakfast & restaurant. The mineral water pools are great. The rest of spa area is good enough.

    Stayed in October 2017

  • Reviewed: 29 August 2017

    10
    Just perfect
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Just perfect

    Stayed in August 2017

  • Reviewed: 26 August 2017

    10
    Everything (facilities of the hotel, personnel, food,...
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 1 night
    • Submitted via mobile

    Everything (facilities of the hotel, personnel, food, services, etc).

    Stayed in August 2017

  • Reviewed: 16 August 2017

    6.3
    Very polite staff
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 2 nights

    Cleanness and property condition (the hotel should be renovated)

    Mineral water in the pool and sauna

    Stayed in August 2017

  • Reviewed: 25 July 2017

    9.6
    The outdoor thermal pool, the restaurant, the music they...
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 6 nights

    The outdoor pool closes at 21:00

    The outdoor thermal pool, the restaurant, the music they play on a big screen above the pool every evening.

    Stayed in July 2017

  • Reviewed: 9 July 2017

    9.6
    Beautiful garden, hot mineral water in pools, polite staff
    • Leisure trip
    • Couple
    • One-Bedroom Apartment (3 Adults)
    • Stayed 3 nights
    • Submitted via mobile

    Beautiful garden, hot mineral water in pools, polite staff

    Stayed in June 2017

  • Reviewed: 30 June 2017

    10
    Perfect holiday
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights
    • Submitted via mobile

    Nothing

    Perfect mineral water i the pools,beautiful garden,all staff is now excelent especially Gergana

    Stayed in June 2017

  • Reviewed: 26 June 2017

    10
    It's OK.
    • Family with young children
    • Double Room
    • Stayed 4 nights
    • Submitted via mobile

    It's OK.

    Stayed in June 2017

  • Reviewed: 8 May 2017

    8.8
    Relax
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    Mineral water, staff...

    Stayed in April 2017

  • Reviewed: 3 May 2017

    9.2
    Everything
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (2 Adults + 2 Children)
    • Stayed 2 nights
    • Submitted via mobile

    No parking

    Everything

    Stayed in May 2017

  • Reviewed: 2 May 2017

    8.8
    Really friendly staff.
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    The breakfast: no good (healthy) bread available & too small breakfast place (especially when raining).

    Really friendly staff.

    Stayed in May 2017

  • Reviewed: 24 April 2017

    8.8
    Nice, will visit again
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    small screen TV

    Outside pool

    Stayed in April 2017

  • Reviewed: 13 March 2017

    10
    Perfect
    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment (3 Adults)
    • Stayed 2 nights

    No to so many things for children.

    The staff and the food is perfect.

    Stayed in March 2017

  • Reviewed: 7 February 2017

    7.9
    Very cosy place!
    • Leisure trip
    • Solo traveller
    • 2 rooms
    • Stayed 3 nights

    The pool needs cleaning urgently.

    Stayed in January 2017

  • Reviewed: 3 January 2017

    8.3
    Too crowded in this period of time (but because of the New...
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    Too crowded in this period of time (but because of the New Years Eve)

    Stayed in January 2017

  • Reviewed: 24 December 2016

    10
    Perfect Hotel, Perfect staff, everything was excellent!
    • Leisure trip
    • Family with young children
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Perfect Hotel, Perfect staff, everything was excellent!

    Stayed in December 2016

  • Reviewed: 12 December 2016

    8.8
    very good
    • Leisure trip
    • Couple
    • Double Room
    • Stayed 3 nights

    it is very difficult to go from the outdoor pool to spa rooms when its cold and at night, you can slip

    the dinner is very good

    Stayed in December 2016

  • Reviewed: 5 November 2016

    8.3
    Love ot
    • Leisure trip
    • Family with young children
    • Studio
    • Stayed 4 nights
    • Submitted via mobile

    Bigger bed

    No integral bread

    Stayed in October 2016

  • Reviewed: 30 October 2016

    10
    staff is very friendly,room is very clean,wifi is ok with...
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 2 nights

    staff is very friendly,room is very clean,wifi is ok with one word excellent.

    Stayed in October 2016

  • Reviewed: 4 October 2016

    8.3
    The outside and inside pools with hot mineral water,...
    • Leisure trip
    • Group
    • Two-Bedroom Apartment
    • Stayed 2 nights

    Мore kindness from the staff !

    The outside and inside pools with hot mineral water, functional apartment, small pleasant hotel...

    Stayed in October 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 10 April 2016

    8.3
    The room was very comfy and clean, we loved it.
    • Leisure trip
    • Family with older children

    10levs for 30mins in jacuzzi with FEW eterical oil drops, which smell fades after 3mins. Also you could have arranged the atmosphere better without those plastic flowers it's awful feng shui. I think that kind of bath should relax all your senses, so for a better effect you can change something.

    The room was very comfy and clean, we loved it.

  • Reviewed: 22 March 2016

    10
    Very cozy room with kitchen.
    • Leisure trip
    • Couple

    Very cozy room with kitchen. The outside swimming pool was open during the winter and the temperature was +36C. It is awesome to go skiing in the morning, and swimming outside in the afternoon. The food in the restaurant was delicious.

  • Reviewed: 2 March 2016

    9.2
    Outdoor pool with hot mineral water, nice and polite staff,...
    • Leisure trip
    • Solo traveller

    The indoor pool, sauna and steam bath are not large enough for the room capacity.

    Outdoor pool with hot mineral water, nice and polite staff, cozy restaurant and really comfortable beds. Quiet street in the center of Banya, close enough to Bansko and Razlog and great escape for a non-skier.

  • Reviewed: 14 February 2016

    9.2
    Very clean, friendly staff, good pools.
    • Leisure trip
    • Family with older children

    Breakfast could be better, it is not a pleasure to see the exact same food every morning, a little variaton will be apreciated. Our room had a very persistent smoker smell, quite annoyng for a nonsmoker. The lobby has been transformed in a dinner place where you can serve food, but it lacks a place to spend time with friends over a glass, without the food smell.

    Very clean, friendly staff, good pools. Everything you need in the room (stowe, microwave, fridge, kettle, toaster, tableware, etc) and lots of power outlets.

  • Reviewed: 22 January 2016

    9.2
    Obviously a professional direction of the hotel, very...
    • Leisure trip
    • Couple

    Steam bath was out of order. An annoying habit of many Bulgarians was that they were dropping water, again and again in sauna's coil, without asking the others.

    Obviously a professional direction of the hotel, very helpful staff, warm swimming pool, nice rooms, very good and cheap restaurant, excellent breakfast.

  • Reviewed: 9 December 2015

    9.2
    Great spa center with very warm water
    • Leisure trip
    • Couple

    The carpet was not vacuum-cleaned before our check-in No window net; in two minutes the room was full of flies Hot water boiler in the room is small and hot water is gone in less than 15 min

    Great spa center with very warm water Broad choice of massages and a skilled masseuse Very warm and cozy room Good internet connection Beautifully decorated yard Flexible check-out in the afternoon

  • Reviewed: 29 March 2015

    10
    The room was very clean and comfortable, the pool with...
    • Leisure trip
    • Couple

    Food in the restaurant was not always the best ( eg. the Napoleon cake we had was a few days old), especially during the week when the hotel was not full. However, breakfast was always good.

    The room was very clean and comfortable, the pool with thermal mineral water was great, and so was the spa with great massage options.

  • Reviewed: 28 March 2015

    9.6
    Quiet place, very good facilities.
    • Leisure trip
    • Family with young children

    Quiet place, very good facilities. Very warm rooms, in the kitchen you could find fridge, freezer, microwave, water kettle and a tost maker. Rooms vacuumed and towels changed every day, bed linnen every three days. Free wi-fy worked great. Both pools with lovely warm mineral water. Our childern loved it ! Hope we will be back sometimes again.

  • Reviewed: 28 March 2015

    8.3
    Spa facilities are excellent but not always running...
    • Leisure trip
    • Family with young children

    Small breakfast and dinner area you may have to wait to get a table at busy hours Parking out on the street, sometimes is difficult to get an empty spot

    Spa facilities are excellent but not always running properly Good breakfast buffet Friendly and helpfull stuff Good wifi connection all over the place Big and clean rooms

  • Reviewed: 4 March 2015

    7.1
    The hotel is located in a small town called as Bania.
    • Leisure trip
    • Couple

    Breakfast can be improved.

    The hotel is located in a small town called as Bania. There is nothing special to see there. It takes 10 min to get to godola by car. You can park your vehicle in front of the hotel, it is safe. Do not imagine a 5* comfort. But if all you need is ski and spa, it is possible that you will be satisfied. Staff is friendly. Do not have great expectations for breakfast. Wifi signal is strong within the rooms. Rooms are nice.

  • Reviewed: 2 March 2015

    9.2
    It's our third time when we stay at this hotel and is...
    • Leisure trip
    • Group

    It's our third time when we stay at this hotel and is our best option when skying in Bansko even if it's 4 km away. The outside and inside hot mineral pools are extraordinary after a cold day. And the price - quality rate is very good, even for Bulgaria.

  • Reviewed: 19 February 2015

    9.2
    thermal water outdoor and indoor pools, free shuttle to ski...
    • Leisure trip
    • Couple

    you really need a car, there's nothing to do in Banya in the evening and last shuttle from Bansko is at 5PM, small bathrooms

    thermal water outdoor and indoor pools, free shuttle to ski gondola several times during the day (fixed schedule), decent breakfast, affordable price, spa, free wi-fi, friendly staff.

  • Reviewed: 22 January 2015

    7.9
    The outdoor pool is amazing-hot water and snowing around.
    • Leisure trip
    • Family with young children

    the indoor pool area is to small and not clean enough.working time of the restaurant till 22:00 is too short.

    The outdoor pool is amazing-hot water and snowing around.spa working time 09-22 excellent!!,

  • Reviewed: 18 January 2015

    8.8
    Spa & thermal whater are great.
    • Leisure trip
    • Couple

    Location & suroundings. Vilage Banya is 5 km away from the ski lift. Don't go here without a car.

    Spa & thermal whater are great. Outdoor pool with warm water in the middle of the winter. Staff was very pleasant.

  • Reviewed: 13 January 2015

    7.1
    The hospitality of the staff ,specially from the restaurant...
    • Leisure trip
    • Family with young children

    steam bath was not working properly and carpets wasn't adequate with room arragnement

    The hospitality of the staff ,specially from the restaurant side.I will like to thank you Mr, Andrej on his effort to serve us on his best way.

  • Reviewed: 3 May 2016

    9.2
    The stuff is very polite and friendly.
    • Leisure trip
    • Couple

    The rooms were not cleaned every day .

    The stuff is very polite and friendly.And the food is excelent.

  • Reviewed: 22 March 2016

    10
    Can be said with one word: Perfect!
    • Leisure trip
    • Family with older children

    Can be said with one word: Perfect!

  • Reviewed: 28 January 2016

    9.2
    Spa facilities, massages, food in the restaurant.
    • Leisure trip
    • Couple

    Spa facilities, massages, food in the restaurant...

  • Reviewed: 24 January 2016

    10
    All was perfect.
    • Leisure trip
    • Family with young children

    All was perfect.especealy the people

  • Reviewed: 19 January 2016

    7.1
    the thermal swimming pool
    • Leisure trip
    • Group

    - no toilette paper in the room - no bathrobes - no slippers in the room - jacuzzi not in use

    the thermal swimming pool

  • Reviewed: 31 December 2015

    10
    everything is supper
    • Leisure trip
    • Group

    everything is supper

  • Reviewed: 29 December 2015

    9.2
    Pools
    • Leisure trip
    • Family with older children

    Reception lady quite frosty

    Pools

  • Reviewed: 10 December 2015

    10
    -the outside pool was very cold, it was under 31 degree C,
    • Leisure trip
    • Group

    -the outside pool was very cold, it was under 31 degree C,

  • Reviewed: 13 October 2015

    10
    everything
    • Leisure trip
    • Family with young children

    everything

  • Reviewed: 31 July 2015

    8.3
    Clean spa, rooms, good care for the guests.
    • Leisure trip
    • Family with older children

    Please change your pillow they are so soft...

    Clean spa, rooms, good care for the guests. Good value for money.

  • Reviewed: 6 April 2015

    9.6
    Fantastic hotel
    • Leisure trip
    • Family with young children

    The waiter in the restaurant could smile at least time to time.

    Fantastic hotel

  • Reviewed: 1 April 2015

    10
    All od them where very good and polite
    • Leisure trip
    • Group

    The pool is small

    All od them where very good and polite

  • Reviewed: 21 January 2015

    9.2
    Free shuttle bus to ski center
    • Leisure trip
    • Family with young children

    Free shuttle bus to ski center Comfort rooms, nice staff, and excellent indoor and outdoor pool. Village is quiet and very relaxing place.

  • Reviewed: 8 January 2015

    9.6
    outdoor pool
    • Leisure trip
    • Group

    there is no place for rest after using spa center and there si no place for having fun in the space time with firends and family

    outdoor pool

  • Reviewed: 7 January 2015

    9.2
    Very friendly staff.
    • Leisure trip
    • Family with older children

    No phone in the room !

    Very friendly staff. Kitchen is perfect,outdoor pool and inside pool perfect.

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