Reviews of Family Hotel Arkan Han This rating is a reflection of how the property compares to the industry standard when it comes to price, facilities and services available. It's based on a self-evaluation by the property. Use this rating to help choose your stay!

The room was perfect : big, clean, quiet, comfortable, nicely decorated. The staff was so nice and helpful. The whole place was so peaceful and nice. Our best hotel in Bulgaria so far. The restaurant is very good too.

The breakfast is very good but you do not have a choice. Everyday it changes but you cannot choose.

In general, I like this hotel a lot. I like the traditional style and the home-y vibe. The food is absolutely fabulous. Prices are really okay for what you get. The most magical thing about the spot is the location - there's something about it that is so charming and calming! They have really cute dogs and meadow where you can play with them or your friends and the sports balls they have. You can also go horse riding, walking to the nearby village, go to the cave, or take a 4x4 jeep tour which is highly recommended and worth it. I don't know why it has only one star when it feels quite authentic and nice and the food is 10/10 - perhaps because it's smaller and they have limited rooms.

It's no secret that the mountains in Bulgaria can get really cold at night, even in June. Understandably, there was no central heating. But the room was quite cold at night and when I asked for a heater, I was mocked and told off that it's "June and I should have prepared". What put me off was the reaction of the owner. If I'm cold, I'm cold - no matter the month. They told me they didn't have small heaters for the room which they probably should have and they also shouldn't have reacted with such a mocking tone if the comfort of their guest is their priority. It's still a great place and I would come back but from the perspective of a guest, if I say something is making me uncomfortable it shouldn't be questioned or mocked... whether they can resolve it or not is a different topic. So perhaps bring your own small heater unless you are coming in August. They do have solid blankets though so in the end it was fine - it was just the reaction...

They kindly had the heater on in the bathroom, so it was nice to shower in the morning. Good shower

Nothing

Breakfast was super!

Very nice view and the room was clean. The host is very nice and the building kept in very good condition. Food was tasty

Fantastic location, very warm welcome, manager and staff very attentive and forthcoming

Very friendly staff and great service.

There was nothing I didn't like.

Traditional family owned hotel. It was clean and warm. Cozy space to sit and have dinner. Very kind and helpful owners.

Friendly staff and great location. Fantastic surroundings.

The facilities are old and in need for renovation. Expected better quality of the food, poor breakfast

Great location in the Trigrad river valley, a few minutes drive to the magnificent gorge. The view of the surrounding hills is all about tranquility and connection with nature. The owners are very courteous and welcoming and strive to provide best possible service. The staff would cook tasty local traditional meals. We would gladly return again.

The food in the restaurant was really nice and not expensive. The room is clean and big. The staff are friendly, and their dogs are angels.

We stayed there in the beginning of Sep, there was no heating in the room and it got really cold during the night.

I would never return in this property! The host was very friendly, however everything else terrible. The rooms are in lovely old style, the only new bit was the bathroom- complete disaster. You literally can’t have a shower without flooding the small space around that includes a toilet too. The food was very poor quality and rather expensive for the standard. I will not even waste time to comment breakfast. Definitely not recommend this place

Luckily we spent only one night!

The hotel has a very authentic Bulgarian vibe. The room was spacious and beautiful, clean and well kept. The food in the hotel’s restaurant was outstanding. The views around the hotel are really breathtaking.

The shower and toilet need to be better planed, the whole room gets wet with every shower. The owners are new, I wish them luck.

Breakfast, location.

Hotel would benefit from a renovation.