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Reviews of Atlas Hotel All Inclusive 4 stars

Golden Sands Resort, 9000 Golden Sands, Bulgaria

#28 of 70 hotels in Golden Sands

Guests' Choice

Review score

Based on 161 hotel reviews

7.8

Score breakdown

  • Cleanliness

    8.1

  • Comfort

    8

  • Location

    7.4

  • Facilities

    7.6

  • Staff

    7.9

  • Value for money

    7.9

  • Free WiFi

    4.1

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Showing 1 - 57

  • Reviewed: 3 June 2018

    8.3
    Very good value for the money
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    Breakfast was almost the same one every day. Beer was lousy but I suppose that an all-inclusive should also make some money :)

    Very very good food for lunch and dinner. Tasty and generous variety to choose from. Large and spacious rooms. Interior pool with nice water temperature.

    Stayed in June 2018

  • Reviewed: 8 August 2017

    7.1
    Good value for money
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults + 1 Child)
    • Stayed 10 nights

    Didn't recieve dinner the day of our arrival. The hotel's gym is terrible...

    The "all inclusive" never makes you feel hungry. The breakfast was very good.

    Stayed in July 2017

  • Reviewed: 8 August 2017

    7.5
    Good value for money
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults)
    • Stayed 10 nights

    Didn't recieve dinner the day of our arrival. The hotel's gym is terrible...

    The "all inclusive" never makes you feel hungry. The breakfast was very good.

    Stayed in July 2017

  • Reviewed: 11 September 2016

    7.1
    A good 3 star hotel, not at all a 4 star hotel.
    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 6 nights

    For a 4 star hotel these shouldn't be a problem, but they are: - parking always a problem, you have to pay for it no mather what - wi-fi is unbelievably bad, if you want better signal you have to pay for it - the drinks are bad in every aspect - very cold water in the swimming pool - billiard and other activities are not included in the *all inclusive* choice, this means you have to pay for them

    - near the beach - nice rooms - diverse foods - good staff

    Stayed in September 2016

  • Reviewed: 5 September 2016

    6.7
    Nice location
    • Leisure trip
    • Couple
    • Twin Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    NO parking, I have to pay a parking to another hotel, superficial staff, the currency at the hotel was way to high ( I have to pay extra by the currency 30 leva)

    I liked the location, very clean room, very good personal for animation, food is so-so, the drinks are good enough, pool was clean, very good for people with children .

    Stayed in September 2016

  • Reviewed: 5 September 2016

    8.8
    A very nice holliday for the entire family!
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults + 1 Child)
    • Stayed 5 nights

    Not that many choices regarding food.

    Food was good, better than in other "all inclusive" hotels I've been in Bulgaria. Nice place, friendly staff

    Stayed in September 2016

  • Reviewed: 24 August 2016

    8.8
    Great Hotel with good location.
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 6 nights

    Good and diversified food. Great location surrounded by trees and near by beach (5 min walk). Moreover, there is no club or disco nearby so the nights are peaceful :)

    Stayed in August 2016

  • Reviewed: 21 August 2016

    9.2
    Very good all inclusive... but beware of some money tricks!
    • Leisure trip
    • Family with young children
    • Studio (2 Adults + 2 Children)
    • Stayed 5 nights

    Three days before the start of our holiday I have been announced that the amount of money we agreed when the booking was made was not enough anymore. They asked us to pay extra for one of the kids... even if the reservation (made almost 5 months in advance) was very clearly for 4 persons. It sounded like a very cheap trick made to get some more money from tourists. After complaining about that the problem was solved... but only because the children were under 4 years old.

    Very good hotel, professional staff, nice pool, good and fresh food.

    Stayed in July 2016

  • Reviewed: 3 August 2016

    2.9
    Disappointed...
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 4 nights
    • Submitted via mobile

    Firstly the Hotel management should immediately replace the Fat guy at the enterance ( parking guy ) . He is so rude . He forced us to take our car away while we were trying to take our bagages from trunk. No Hygiene at hotel. Lots of cockroaches around. They did not clean the room till we leave. Drinks are cheapest and poor quality ones . only afew choises for meal . They want money for the Wifi . No free wifi ( They say so but only in lobby which is slow as a turtle ) . They want money for the safe box in the room.

    ----

    Stayed in July 2016

  • Reviewed: 31 July 2016

    3.8
    Cheap and noisey
    • Leisure trip
    • Couple
    • Twin Room (2 Adults)
    • Stayed 1 night
    • Submitted via mobile

    This hotel was advertised at nearly half price discount. Having stayed for a night after staying at the casino international I believe this was a great misrepresentation. The discounted price could only be the actual full price and not a 49% discounted one!!!!

    Reception staff very curtious and helpful.

    Stayed in July 2016

  • Reviewed: 21 July 2016

    7.1
    Great value for money
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    The staff are miserable and very unwelcoming. I was there a week and not one member of staff spoke to us or even smiled! It's very disconcerting. The lifeguards spend all day on their phones.. They pay no attention to the risks posed by the children's slides. The bar staff are dismissive and grumpy. It's a shame as this ruins the ambience of the hotel. There's little entertainment for children in the age bracket 5-12.

    The breakfasts are great.. Lots of choice. The rooms are spacious and cleaned daily. The pools and children's slides are great for the children. The location is excellent too; very close to the bustling stands and vendors. It's easy to get your own drinks from the various machines throughout the hotel and pool areas. There's lots of choice in the dining room; salads, fruits, cold meats, hot food etc.

    Stayed in July 2016

  • Reviewed: 24 August 2017

    8.3
    Okay..
    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    Food

    Room

    Stayed in August 2017

  • Reviewed: 27 July 2017

    7.9
    Nice hotel, fun for kids
    • Leisure trip
    • Family with young children
    • Twin Room (2 Adults)
    • Stayed 2 nights

    noisy room overlooking the pool, distance to the beach/sea

    Clean rooms, food quality OK, pool & water slides

    Stayed in July 2017

  • Reviewed: 24 August 2016

    9.6
    Everything
    • Leisure trip
    • Couple
    • Twin Room (2 Adults + 1 Child)
    • Stayed 5 nights

    Nothing

    Everything

    Stayed in July 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 17 May 2016

    7.5
    We booked 2 rooms one for us as a family of 5 and another...
    • Leisure trip
    • Family with young children

    Me personally nothing, all was ok food was good, friendly staff that spoke English/Russian so was good for us as a family, children were a little bored as only swimming pool to go to, and the play area for our 2 younger girls was closed most of the time, although we only stayed for 1 night, I would certainly go back for a longer stay

    We booked 2 rooms one for us as a family of 5 and another for friends who were a couple, our room was ok but there rooms bathroom was moldy and not to clean

  • Reviewed: 30 September 2015

    7.9
    Food was good with Bulgarian specialties and homecooked food...
    • Leisure trip
    • Couple

    The shower cabin had on the floor in the corners some mold.

    Food was good with Bulgarian specialties and homecooked food, the possibility to pay for access to Astera private beach. Price quality is really good.

  • Reviewed: 29 September 2015

    9.6
    Great staff, comfortable rooms, good facilities.
    • Leisure trip
    • Couple

    Lack of quality free internet access.

    Great staff, comfortable rooms, good facilities. Having to pay for the internet in your room is an outdated service and the free connection in the lobby was poor. If this was resolved the hotel would be worthy of it's 4 Star rating.

  • Reviewed: 22 September 2015

    7.9
    Food was good & drinks although local were ok too.
    • Leisure trip
    • Family with young children

    Confusion on booking blamed on booking.com. Essential to make sure all guests & rooms are included in the final price before booking!!! Sauna small (6) & only open certain hours...Turkish Bath though bigger was just about warm and open only at certain hours too. Small car park & tow away zone outside of that.

    Food was good & drinks although local were ok too. Comfortable rooms with Bath & shower...Animation team kept children busy at certain times.Good Location for attractions & beach.

  • Reviewed: 12 September 2015

    8.3
    Overall price/value ratio is very good.
    • Leisure trip
    • Couple

    Very slow elevators. Pools are too small if you are tall you can't really swim in them ( but for kids they are ok ).

    Overall price/value ratio is very good. Room/bathroom were cleaned every day, the room with seaside view is nice if you live at a higher floor ( > 3) . Food was diverse and ok. Hotel location was like 10mins from the beach.

  • Reviewed: 16 August 2015

    8.3
    Even if it is in the noisy area of Golden Sands it is rather...
    • Leisure trip
    • Family with young children

    The location is a bit far from the beach which can be a problem if you have young children with you. The major setback is the crowd on the rush hours of meals - sometimes they seemed overtaken.

    Even if it is in the noisy area of Golden Sands it is rather quite. The personnel is friendly and the rooms are spacious and first of all clean.

  • Reviewed: 13 August 2015

    4.6
    The room was bigger than expected.
    • Leisure trip
    • Family with young children

    This hotel is far from the beach not 300 m as per hotel information, sure 1300 meters.The parking was full, had to pay for public parking. The internet was awful, it wasn't free. Had to pay per day or whole week and it was so slow I couldn't even open fb. One of the receptionists and parking boy were so mean I was shocked. Only two elevators for such a big hotel. There was plenty of food but all with the same taste. Low quality drinks. The air conditioning is very poor and in the area of reception and bar doesn't work at all.I won't reccommend it to anyone.Generally wrong concept of all inclusive

    The room was bigger than expected.

  • Reviewed: 1 August 2015

    5.8
    Service was slow, beds uncomfortable, i didnt get a pilow...
    • Leisure trip
    • Family with young children

    Service was slow, beds uncomfortable, i didnt get a pilow for 4 night because "the hotel is fully booked so we dont have any", kids club was closed on monday for a whole day (we came in sunday), no coffee machine at night, food was just not tasty.

  • Reviewed: 28 July 2015

    10
    Beautiful room, great all inclusive food and drinks (even on...
    • Leisure trip
    • Family with young children

    Wifi was free only in the public areas and it was very hard to get a connection at a decent speed.

    Beautiful room, great all inclusive food and drinks (even on the beach), discount prices for renting stuff on the beach, excellent pool, nice and effective animation team.

  • Reviewed: 25 July 2015

    10
    The food is good and you have a big variety from where to...
    • Leisure trip
    • Family with young children

    It is somehow far from the Beach. Limited number of sunbeds on the pool, after 9 o clock is very hard to find any free one.

    The food is good and you have a big variety from where to choose.The pool is clean. The staff is nice and are always willing to help you. The animation team did a very good job and they gave their best to entertain everyone.

  • Reviewed: 23 July 2015

    5.4
    food
    • Leisure trip
    • Couple

    Worn out hotel, dirty walls in room, full of screaming children. The hotel has probably not been renovated since it was built. People of a certain nationality almost made war at the buffet in the restaurant. The glasses also had a really strange, almost vomit provoking smell sometimes and the free fruit juices were way too concentrated.

    food Free wifi

  • Reviewed: 16 July 2015

    5.4
    The parking was full, had to pay $30 for public parking.
    • Leisure trip
    • Couple

    The parking was full, had to pay $30 for public parking. The internet was awful, it wasn't free. Had to pay $5 per day and yet it was horrible. One of the receptionists was mean. Nobody cared to ask us how our stay was. They don't care if people are satisfied. They just count on the popularity of the resort. This will change in future if they continue with this kind of service. I am disappointed with my stay.

  • Reviewed: 15 July 2015

    9.6
    staff, big room, foods, pool, animation tim.
    • Leisure trip
    • Family with young children

    I had a Travel Health Insurance but even though on the wall written something like ...all patients pay except those who have travel health insurance ... for the medical examination of my daughter (13 months) i had to pay in cash and have not received bill, even though I asked for. Finally, I am looking for bill three days. I know that they are not hotel staff, but they work in the hotel.

    staff, big room, foods, pool, animation tim...

  • Reviewed: 14 July 2015

    10
    The masage was high standard, you shoudl absolutley try it!
    • Leisure trip
    • Solo traveller

    The wii fi was free only in the lobby, not on the tarrace and you could buy internet access in your room.

    The masage was high standard, you shoudl absolutley try it!

  • Reviewed: 13 July 2015

    7.1
    We enjoyed the aqua gym.
    • Leisure trip
    • Family with young children

    Only two elevators for such a big hotel. Cramped pool. Lounges by the pool taken over by tourists for their entire stay; signaled by personal towels left on the lounges over night. The food, while plenty and quite diverse, tasted a lot like thawed frozen food. Minuscule car park. Beware of abusive car lifting. A family was left without their car while checkin in at this hotel, shortly after unloading the luggage.

    We enjoyed the aqua gym. The room was large and nicely decorated.

  • Reviewed: 28 June 2015

    10
    It was an amazing hotel and I would totally go again.
    • Leisure trip
    • Family with young children

    The only thing I can say is that if you are used to a good hair dryer, take your own. The ones at the hotel are weak and eat your hair! Also the kiddy pool is right next to the bar which isn't so nice if you don't want your kids close to cigarette smoke. If they arranged the tables off to one side it would be better instead of in front of the bar close to the little ones pool.

    It was an amazing hotel and I would totally go again. The food was great and the staff were very good and friendly.

  • Reviewed: 25 June 2015

    7.9
    The food was very good (except the pizzas from the bistro...
    • Leisure trip
    • Family with older children

    No free wifi in the room.

    The food was very good (except the pizzas from the bistro and the sausages) and it was refilled often. Decent animation team. Clean an realtivelly well positioned (we had to walk a little to the beach but it was not isolated)

  • Reviewed: 4 June 2015

    6.7
    Spa, size of room, very good cleaning staff for rooms, pool.
    • Leisure trip
    • Family with young children

    Grumpy old lifeguard, his way or no way he thought !!! When hotel was full, changed atmosphere and food deteriorated rapidly, was all inclusive but we had to eat out quite a few nights. Adding to cost of holiday.

    Spa, size of room, very good cleaning staff for rooms, pool. Waiting staff good.

  • Reviewed: 4 June 2015

    6.7
    Breakfast is okay, good value for money although far from...
    • Leisure trip
    • Couple

    1. The curtains are stinky and dusty leaving an unpleasant odour in the room - seems that they have never been washed. 2. The "free wi-fi at public spaces" didn't work at all. 3. The steam bath and sauna work only 4 hours a day - between 10-12 and 17-19h. 4. Too few parking slots and/or available places around to park 5. The distance to the beach is 700m - not 300m as stated by the hotel

    Breakfast is okay, good value for money although far from fabulous.

  • Reviewed: 25 May 2015

    10
    The room was bigger than expected,especially the breakfast...
    • Leisure trip
    • Family with young children

    There is no free wifi connection

    The room was bigger than expected,especially the breakfast was great, so close to sea side,room cleaned daily and towels changed each day and staff were very kind,helpfull and smiling

  • Reviewed: 14 May 2016

    9.2
    The facilities are complete and already included in one...
    • Leisure trip
    • Solo traveller

    The location is a bit far from the beach. But still tolerated.

    The facilities are complete and already included in one price.

  • Reviewed: 21 September 2015

    10
    Exelent
    • Leisure trip
    • Solo traveller

    Internet

    Exelent

  • Reviewed: 14 September 2015

    8.3
    All
    • Leisure trip
    • Group

    Noisy kids

    All

  • Reviewed: 14 September 2015

    8.3
    Good food good facility good staff
    • Leisure trip
    • Group

    To many kids

    Good food good facility good staff

  • Reviewed: 12 September 2015

    7.9
    Everything was good .
    • Family with older children

    There is big problem with the parking .

    Everything was good .

  • Reviewed: 11 September 2015

    7.5
    Thanks
    • Leisure trip
    • Couple

    Thanks

  • Reviewed: 8 September 2015

    10
    Everything was excellent !
    • Leisure trip
    • Group

    Everything was excellent ! I highly recommend this location.

  • Reviewed: 5 September 2015

    9.6
    almost everything .
    • Leisure trip
    • Couple

    not enough parking spaces .

    almost everything .

  • Reviewed: 3 September 2015

    10
    Everything was surprising beautiful.
    • Leisure trip
    • Family with young children

    None

    Everything was surprising beautiful. Thank you, Atlas!

  • Reviewed: 3 September 2015

    10
    Excellent!
    • Leisure trip
    • Family with young children

    None

    Excellent! Excellent! Excellent!

  • Reviewed: 1 September 2015

    8.8
    Big and clean room, wonderful food, nice staff
    • Leisure trip
    • Family with older children

    No parking lots, limited Wi-Fi and pretty far from the beach.

    Big and clean room, wonderful food, nice staff

  • Reviewed: 1 September 2015

    10
    The personnel, the swimming pool, the slide for kids, the...
    • Leisure trip
    • Family with young children

    The personnel, the swimming pool, the slide for kids, the restaurant, the entertainment, everything was nice!

  • Reviewed: 30 August 2015

    5.0
    Restaurant manager.
    • Leisure trip
    • Family with young children

    Not a 4 star.

    Restaurant manager.

  • Reviewed: 18 August 2015

    7.9
    everything for all inclusive
    • Leisure trip
    • Family with young children

    a little far from beach

    everything for all inclusive

  • Reviewed: 4 August 2015

    9.2
    Totul la superlativ.
    • Leisure trip
    • Couple

    Totul la superlativ. Am rezervat double room si am primit un apartament! Superb totul!

  • Reviewed: 21 July 2015

    8.3
    Food, staff and swimming pool.
    • Leisure trip
    • Couple

    We ask for 1 king size bed and we found 2 small beds. Bad wi-fi.

    Food, staff and swimming pool.

  • Reviewed: 20 July 2015

    10
    Everything.
    • Business trip
    • Couple

    Poor wi fi

    Everything..good food, quality brands drinks

  • Reviewed: 29 June 2015

    10
    all
    • Leisure trip
    • Couple

    all

  • Reviewed: 16 June 2015

    8.3
    Looks better than seen in the pictures.
    • Leisure trip
    • Couple

    Beverages not very good.

    Looks better than seen in the pictures.

  • Reviewed: 2 June 2015

    6.7
    cleanliness
    • Leisure trip
    • Family with young children

    wi-fi

    cleanliness

  • Reviewed: 26 May 2015

    9.2
    Price,stuff,free parking
    • Leisure trip
    • Couple

    poor breakfast

    Price,stuff,free parking

  • Reviewed: 26 May 2015

    10
    Totul a fost conform asteptarilor.
    • Group

    Programul piscinei interioare .

    Totul a fost conform asteptarilor.

  • Reviewed: 12 May 2015

    10
    Everything
    • Leisure trip
    • Couple

    No wifi in the room .

    Everything

There are also 5 reviews without text. These impact the overall review score.

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