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Reviews of Bella Vista Family Hotel 3 stars

20, El. Tepe Str., 2770 Bansko, Bulgaria

#16 of 93 hotels in Bansko

Guests' Choice

Review score

Based on 89 hotel reviews

8.8

Score breakdown

  • Cleanliness

    9.2

  • Comfort

    8.6

  • Location

    8.7

  • Facilities

    8.2

  • Staff

    9.3

  • Value for money

    9.2

  • Free WiFi

    8.9

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Showing 1 - 35

  • Reviewed: 7 August 2018

    10
    Great value for money
    • Leisure trip
    • Family with young children
    • Family Room (2 Adults + 1 Child)
    • Stayed 1 night

    Spacious room, excellent facilities, quality materials. Really friendly and helpful host. Excellent home-made breakfast. The location is great. 6-7 minutes from city center, yet it is far enough to be quiet and easy to park.

    Stayed in August 2018

  • Reviewed: 13 February 2018

    8.8
    It was just nice.
    • Leisure trip
    • Family with young children
    • Family Studio (2 Adults + 2 Children)
    • Stayed 7 nights

    Missing coat hooks in the room, vanity cabinet in the bathroom, a few cups and a water boiler for tea/coffee. But I guess this is what you gat in a 3 star small hotels. Everything else was good.

    Owners (staff) are great people, very welcoming and friendly.

    Stayed in February 2018

  • Reviewed: 10 January 2018

    9.2
    Family winter vacation
    • Leisure trip
    • Family with young children
    • Family Studio (2 Adults + 2 Children)
    • Stayed 7 nights
    • Submitted via mobile

    About 12 minutes walk to gondola, breakfast is too basic to my opinion.

    Spacious, very clean and warm rooms. Quite location, 2 minutes from Pirin street with its restaurants and shops. Very friendly and welcoming owners - always ready to help with any issue or question. Great value for money!

    Stayed in January 2018

  • Reviewed: 4 September 2017

    9.2
    Location is close to town center but on a quiet side street.
    • Leisure trip
    • Family with young children
    • Family Studio (2 Adults + 2 Children)
    • Stayed 1 night

    Payment is possible only with cash. Breakfast is good (especially home-made cranberries jam) but not so varied (no vegetables at all).

    Location is close to town center but on a quiet side street. Property owners was very kind and ready to help with any problem (even if they don't speak English). Room (studio) was spacious and very clean.

    Stayed in September 2017

  • Reviewed: 18 February 2018

    10
    Great hotel! Very clean, comfortable, good location and very kind owners! We will definitely return!
    • Leisure trip
    • Group
    • Twin Room
    • Stayed 6 nights
    • Submitted via mobile

    Cleaness, good location, kind owners. Very well equipped rooms.

    Stayed in February 2018

  • Reviewed: 11 February 2018

    7.5
    Great value for the money
    • Leisure trip
    • People with friends
    • Family Room (2 Adults + 1 Child)
    • Stayed 4 nights
    • Submitted via mobile

    Little bit far from the ski resort entrance

    Great value for the money

    Stayed in February 2018

  • Reviewed: 11 February 2018

    7.9
    Clean , good breakfast
    • Leisure trip
    • People with friends
    • Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    It was a little bit far from the ski resort entrance

    Clean , good breakfast Great value for the money

    Stayed in February 2018

  • Reviewed: 29 January 2018

    7.1
    convenient location close to the old town
    • With a pet
    • Leisure trip
    • Couple
    • 3 rooms
    • Stayed 3 nights

    small room with a roof low over the bad; very easy to hurt yourself what happened to my husband

    convenient location close to the old town

    Stayed in January 2018

  • Reviewed: 3 January 2018

    7.9
    beautiful room view, friendly staff, clean room
    • Leisure trip
    • Couple
    • Double Room with Balcony
    • Stayed 3 nights

    Poor breakfast.

    Although the staff did speak English, they were very friendly and helpful. The room was clean and comfortable in a quiet location.

    Stayed in December 2017

  • Reviewed: 3 March 2017

    8.8
    Family Hotel
    • Leisure trip
    • Family with young children
    • Family Studio (2 Adults + 2 Children)
    • Stayed 3 nights

    Breakfast could have been better than ...

    Room was big enough, hot and clean. Good for the payment...

    Stayed in February 2017

  • Reviewed: 3 March 2017

    10
    Very nice location, and very nice host.
    • Leisure trip
    • Family with young children
    • Twin Room
    • Stayed 8 nights
    • Submitted via mobile

    Very nice location, and very nice host.

    Stayed in March 2017

  • Reviewed: 28 February 2017

    5.4
    Not happy at all!
    • Leisure trip
    • Couple
    • Family Room (2 Adults + 1 Child)
    • Stayed 2 nights
    • Submitted via mobile

    Worst breakfast ever, poor and bad. No private parking , the parking is the sidewalk.

    Clean and warm room, perfect wifi , close to the main road.

    Stayed in February 2017

  • Reviewed: 27 February 2017

    10
    Great value for money.
    • Leisure trip
    • Solo traveller
    • Twin Room
    • Stayed 4 nights

    Great value for money. Amazing hospitality. Ideal location for skiers.

    Stayed in February 2017

  • Reviewed: 20 February 2017

    10
    Excellent
    • Leisure trip
    • Family with young children
    • Family Studio (2 Adults + 2 Children)
    • Stayed 8 nights
    • Submitted via mobile

    Very friendly staff, very clean facilities and comfortable beds. Large rooms, excellent breakfast.

    Stayed in February 2017

  • Reviewed: 2 February 2017

    5.4
    perssonel can not speak in english or other european...
    • Leisure trip
    • Family with young children
    • 2 rooms
    • Stayed 4 nights

    perssonel can not speak in english or other european language. it is problem.

    Stayed in February 2017

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 26 March 2016

    9.2
    Nice budget hotel.
    • Leisure trip
    • Group

    You may need transfer to the lift (1000 m. away)

    Nice budget hotel. Relatively new construction.View to the mountain from the top floor. Very good and tasty breakfast (although we were the only clients, we received the regular service). Nice location, only 200m from town center.

  • Reviewed: 7 February 2016

    8.8
    Even though the owner didnt know how to speak English she...
    • Leisure trip
    • Couple

    Everything was great except the location was a little tricky especially if you want to ski.

    Even though the owner didnt know how to speak English she was great at making us feel home and trying to make sure that everything was okay with us. The breakfast was great, home made and fresh. The sheets and towels were clean and they smelled great.

  • Reviewed: 4 January 2016

    6.3
    Quiet area.
    • Leisure trip
    • Couple

    Far from Gondola, at least 25 min walking. Consider driving especially if you are loaded with ski equipment. Not actually a hotel, but a guest house with 3 floors, no elevator. Mountain's view available only on the 3rd fl. rooms. Parking free, but available on the street only, up to luck. No store or restaurant around. Breakfast very basic: boiled eggs, bread, some cheap salami and cheese - extremely small pieces, butter, gem, tea, coffee and some artificial orange jus. Had very unpleasant experience with breakfast. First day we went downstairs to the breakfast room just few min after 10am, cause we could not wake up in time after arriving at 3 am at the hotel after 9hrs driving. Found the manager's wife in the kitchen, she was cleaning some dishes and politely excused for our delay and requested a sandwich as we were very hungry. She pointed at the clock and said no more breakfast after 10am. She said we can have a coffee. Told her thanks, but all I need is just some bread as needed to eat smth before taking some pills, but she refused. Told her we pay the bread how much she wanted, but she refused. Honestly, never met in my life a human being that denies so harsh to give to another human a slice of bread. This is not how I understand things, not to mention hospitality. I understand rules as breakfast time, but this behavior I don't. Have to mention that there is no food store around where you can get smth, you have to walk/drive tot the city center. No cleaning in the room or towels change for the first 3 days, not even trash bag removal. First day we had to dispose the garbage bag ourselves, presenting it to the manager's wife; second day, the same. Third day, finally she disposed the garbage. Had also to ask for hygienic paper, and finally we had to buy ourselves. On the fourth day, we hanged the "please clean my room" sign on the door, and they changed the bed sheets and towels, but took us the bed cover with no explanation!

    Quiet area. Big, nice room with balcony overlooking the mountains (third fl. room). Pleasant decoration of the guest house. Room was heated properly, hot water available all the time. Manager, speaking French only (besides Bulgarian) very friendly, he waited for us to arrive at 3am and helped with luggage on the stairs till the 3rd fl. Thanks for nice attitude. The manager’s wife brought us a plastic chair for the balcony, as we enjoyed having morning coffee admiring the view (we made ourselves the coffee with a filter machine we came with). Good comfort mattress. Excellent Wifi in the room.

  • Reviewed: 3 January 2016

    10
    We loved the room, the bed was very comfortable and the room...
    • Leisure trip
    • Couple

    We loved the room, the bed was very comfortable and the room was very clean and spacious. The bathroom is modern and the shower is great also. We enjoyed our stay and the owner of the hotel is very friendly and always happy to help and offered some great advice on where to go for dinner nearby. We stayed for 5 nights and had an excellent stay, we would highly recommend this hotel for couples and families.

  • Reviewed: 18 August 2015

    10
    Extremely nice and friendly owners
    • Leisure trip
    • Family with young children

    Not good quality of WiFi

    Extremely nice and friendly owners Excellent view at Pirin mountains Very comfortable and big room Clean and tidy room Very good breakfasts

  • Reviewed: 18 February 2015

    9.6
    Large warm clean room with a nice new bathroom, excellent...
    • Leisure trip
    • Couple

    They don't speak English so it was difficult to communicate.

    Large warm clean room with a nice new bathroom, excellent wifi in the room, quiet hotel close to the old town and 15 min. walk to the gondola, very friendly and polite personnel. Basic breakfast but considering the low price we paid for the room, was quite satisfying.

  • Reviewed: 8 January 2015

    9.6
    The location is in a walking distance to the Gondola and...
    • Leisure trip
    • Couple

    The location is in a walking distance to the Gondola and Bansko's Center. Hosts are very friendly and supportive. Breakfast is rich and tasty. And last but not least, room was spacious, clean and cozy with great balcony. Same for bathroom (without the balcony, of course :) ) I would recommend this place.

  • Reviewed: 6 January 2015

    10
    The owners are very pretty couple with personal attention...
    • Leisure trip
    • Couple

    The owners are very pretty couple with personal attention and care to the visitors. Fine breakfast prepared with love - hand made bulgarian banica, home made yoghurt milk with blackberies. The view from the room to Pirin mountain was gorgious.

  • Reviewed: 4 January 2015

    10
    The hotel was nice ,the room was very breautiful,warm and...
    • Leisure trip
    • Couple

    The hotel was nice ,the room was very breautiful,warm and clean. The staff from the hotel was very nice and helpful. we enjoy our stay there. I will storngly recomend it.

  • Reviewed: 15 March 2016

    8.8
    Spacious and very clean rooms.
    • Leisure trip
    • Couple

    Spacious and very clean rooms. Location ok, short walk to the center. Very good value for money. Will visit again.

  • Reviewed: 26 February 2016

    10
    Everything fine
    • Leisure trip
    • Solo traveller

    Distance from the lifts

    Everything fine

  • Reviewed: 5 January 2016

    9.6
    Very nice and friendly owners
    • Leisure trip
    • Couple

    Breakfast could be better

    Very nice and friendly owners Clean, comfortable and big room

  • Reviewed: 3 January 2016

    8.3
    Margarita is so helpful and friendly
    • Leisure trip
    • Family with young children

    Breakfast could be better and richer

    Margarita is so helpful and friendly

  • Reviewed: 15 December 2015

    10
    Great service and hospitality.
    • Leisure trip
    • Couple

    Great service and hospitality. Nice and clean and close to the center.

  • Reviewed: 4 October 2015

    9.6
    The room was big, clean and comfortable with a balcony.
    • Leisure trip
    • Family with young children

    The room was big, clean and comfortable with a balcony. It was a short walk to the town centre. The owners are nice.

  • Reviewed: 29 March 2015

    10
    Margarita was a fantastic, such a lovely host.
    • Leisure trip
    • Couple

    Margarita was a fantastic, such a lovely host.

  • Reviewed: 22 February 2015

    9.2
    Margarita is kind and attentive.
    • Leisure trip
    • Couple

    Wifi only worked downstairs

    Margarita is kind and attentive. The room is nice and modern.

  • Reviewed: 9 February 2015

    10
    Good staff
    • Leisure trip
    • Couple

    Good staff

  • Reviewed: 7 January 2015

    8.8
    - friendly owners
    • Leisure trip
    • Couple

    - wifi is not working very well on all floors

    - friendly owners - good localisation - clean and nice place

  • Reviewed: 6 January 2015

    10
    Very friendly staff and clean.
    • Leisure trip
    • Couple

    Nothing to complain.

    Very friendly staff and clean.

There are also 12 reviews without text. These impact the overall review score.

Showing 1 - 35

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