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Reviews of PM Services Royal Plaza Apartments 2 stars

Borovets, 2010 Borovets, Bulgaria

#34 of 78 hotels in Borovets

Guests' Choice

Review score

Based on 50 apartment reviews

8.8

Score breakdown

  • Cleanliness

    9.1

  • Comfort

    8.6

  • Location

    9.5

  • Facilities

    8.5

  • Staff

    8.5

  • Value for money

    8.9

  • Free WiFi

    7.8

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Showing 1 - 27

  • Reviewed: 5 April 2018

    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 3 nights

    Very noisy at night from the bars and clubs across the street. Extremely warm even with windows open and heating switched off. Parking is a bit of a hassle, having to go to a separate office and pay 5 leva per day on top of the apartment price.

    Room was larger than expected. The location was about as good as you can get being almost equidistant between the chair lifts on one end and the gondola on the other. Right in the middle of all bars and restaurants in Borovets.

    Stayed in March 2018

  • Reviewed: 2 March 2018

    • Leisure trip
    • Group
    • One-Bedroom Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    No recommendations for improvements. Maybe a small collection of hot drink sachets for guests on their arrival. A hot drink after a long journey goes a long way : )

    The service as a whole was flawless. Communication was outstanding, with all booking information sent immediatly, instructions for key collection sent, options for shuttle service and ski hire sent (and with very competative prices). Anna responded to additional questions via email very quickly, and the team looked after us from booking right through to our departure. The apartment was clean, quiet, had plenty of room for three adults, comfortable beds, cooking facilities and was in a great location. Exactly as described. We booked the additional shuttle service and were welcomed as soon as we arrived at the airport by our wonderful taxi driver, who ensured our safe arrival at the resort. We also booked ski lessons through PM services, and our instructor was brilliant. I would, and have, recommended PM Services to friends and family, and hope to book again next year. Thank you for such a wonderful experience.

    Stayed in February 2018

  • Reviewed: 19 February 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 2 nights
    • Submitted via mobile

    Key collection was a bit of a walk from the apartment itself...

    Great value, great location, friendly service and much a better property than I’d expected having been to Borovets a few times before and been disappointed.

    Stayed in February 2018

  • Reviewed: 16 February 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Unfortunately one of the main plus points is also it’s only negative, in that being so central in resort, there was a lot of noise from late night revellers outside into the early hours of the morning. So every nights sleep was disturbed.

    Fantastic apartment very close to slopes and all local amenities. Very clean with great facilities.

    Stayed in February 2018

  • Reviewed: 12 February 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 4 nights

    we had VERY VERY BAD EXPERIENCE with PM SERVICES in general ! AVOID PM Services in general !

    we had VERY VERY BAD EXPERIENCE with PM SERVICES in general ! AVOID PM Services in general !

    Stayed in January 2018

  • Reviewed: 3 January 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 1 night

    No negative comments.

    Everything as described. I wish we had complementary coffee like 3 in 1, which can make this place even more desirable - just a friendly suggestion. In general this place is better than the average in Borovets for such price.

    Stayed in January 2018

  • Reviewed: 6 August 2017

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 4 nights
    • Submitted via mobile

    It was set to have people sleep in the living area and i had to undo the sofa. The bathtub was leaking and the outside area was soaking wet all the time. It wasn't mentioned anywhere that the resort and around the hotel there were constructions. It was really dusty and dirty outside. Parking is paid.

    The apt was clean and tidy and fully equipped. The location is perfect. The staff was freindly.

    Stayed in August 2017

  • Reviewed: 4 July 2017

    • Leisure trip
    • Family with young children
    • Studio (4 Adults)
    • Stayed 2 nights
    • Submitted via mobile

    The main street in Borovets was under contruction (water pipe?) and vere very dusty. But it is no problem of accomodation. It was in all Borovets.

    We got the keys in a moment. Everything was fine, nice, clean! I realy recommend it.

    Stayed in July 2017

  • Reviewed: 26 February 2017

    • Leisure trip
    • Group
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Noise from the street was very loud most of the night,,, apartments facing the back were quiet

    Cleanliness and cleaned everyday everything seemed new,,, also had a bath

    Stayed in February 2017

  • Reviewed: 20 December 2016

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 2 nights

    No free parking, regardless of the information given upfront (when asked, they said that the parking on the street is free, but the Police never lets you park there). You have to use the payed parking which is 5 Euro per day. You have to go to an office which is about half a kilometer away to get the keys for the apartment, the staff wouldn't come to bring you the keys. The heating is poor, or the thermal isolation is inadequate. Two nights with two children uncomfortably cold, even fully dressed (had to complain to the building manager/security officer and he adjusted the boiler twice in 48 hrs just to be able to stay in the room). They advertise free WiFi which is practically non-existent, and you should consider yourself lucky if you get 5 min of poor quality reception once in a while.

    The location is excellent! Almost ski to door. The apartment itself is comfortable and well equipped.

    Stayed in December 2016

  • Reviewed: 18 August 2016

    • Leisure trip
    • Family with young children
    • Studio (4 Adults)
    • Stayed 2 nights

    The policy about parking fees is a bit misleading. "Private parking is possible at a location nearby (reservation is not needed) and costs EUR 0 per day." meant 10 BGN/per a day.

    We spent two nights here in early August. It was an optimal stopover with two children (8 and 14). It's location is great. The apartment is modern and clean and this time of the year it was also relatively quiet despite facing the street.

    Stayed in August 2016

  • Reviewed: 22 March 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Location and facilities

    Stayed in February 2018

  • Reviewed: 10 March 2018

    • Leisure trip
    • Group
    • One-Bedroom Apartment with Balcony
    • Stayed 5 nights

    great location, nice view.

    Stayed in March 2018

  • Reviewed: 1 March 2018

    • Leisure trip
    • Group
    • Studio (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Noise in the night from the bars outside

    Close Distance from slopes, shops and bars.

    Stayed in February 2018

  • Reviewed: 25 February 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    No staff to speak with

    Location

    Stayed in February 2018

  • Reviewed: 3 February 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 3 nights
    • Submitted via mobile

    Noise, after midnight from the street from people in front of night bars was loud.

    Clean, warm, comfort, good location. Excellent Wi-Fi.

    Stayed in January 2018

  • Reviewed: 3 February 2018

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 7 nights
    • Submitted via mobile

    Leaking bath

    Great location and good sized apartment for 3

    Stayed in January 2018

  • Reviewed: 30 January 2018

    • Leisure trip
    • Couple
    • One-Bedroom Apartment with Balcony
    • Stayed 14 nights

    the noise from the night club opposite was quite bad but did not spoil the holiday

    Excellent location, and really handy for the local shops

    Stayed in January 2018

  • Reviewed: 27 February 2017

    • Leisure trip
    • Family with young children
    • Studio (4 Adults)
    • Stayed 7 nights
    • Submitted via mobile

    Everything will defo use again

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Couple
    • Studio (4 Adults)
    • Stayed 8 nights
    • Submitted via mobile

    Apartment on the front of the building- too much noise from passing crowds early hours of the morning

    Fast and friendly service

    Stayed in February 2017

  • Reviewed: 29 August 2016

    • Leisure trip
    • Family with young children
    • One-Bedroom Apartment with Balcony
    • Stayed 1 night

    Nice, clean, big apartment, everything is near :)

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 11 February 2016

    • Leisure trip
    • Family with older children

    The noise at night from the street was horrendous! We were not advised about this at anytime by booking.com. Several lap dancing bars opposite and a night club open until 5 AM. Not suitable for a family at all!!!

    Large clean rooms

  • Reviewed: 6 February 2016

    • Leisure trip
    • Family with older children

    I disliked the work of the staff of BALKAN PMS group, as Anelia Petrova for unfriendliness, for negative answer on many my requests (which were included in our agreement and were fulfilled only after quarrels) and very formal relation to their clients. I'd like to mention a bad Internet connection at apt too. I don't recommend to make a business with BALKAN PMS GROUP.

    I liked a wonderful location of apt, maintenance of the property

  • Reviewed: 18 April 2016

    • Leisure trip
    • People with friends

    Parking available after paying 10 leva and in the nearby streets there is no free parking

    Great location, very functional apartment.

  • Reviewed: 10 April 2016

    • Leisure trip
    • Family with older children

    Beds could be a bit more comfortable

    Location A1

  • Reviewed: 5 April 2016

    • Leisure trip
    • Group

    Slightly uncomfortable beds, particularly the sofa bed in living room

    Very clean apartments with cleaners coming in every day Central location

  • Reviewed: 23 February 2016

    • Leisure trip
    • Family with older children

    Nothing.

    Everything. Couldn't complain about anything.

There are also 9 reviews without text. These impact the overall review score.

Showing 1 - 27

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