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Reviews of Hotel Dumanov 3 stars

Naiden Gerov 15, 2770 Bansko, Bulgaria

#20 of 93 hotels in Bansko

Guests' Choice

Review score

Based on 149 hotel reviews

8.7

Score breakdown

  • Cleanliness

    8.8

  • Comfort

    8.3

  • Location

    9.1

  • Facilities

    8.1

  • Staff

    9.2

  • Value for money

    8.8

  • Free WiFi

    7.8

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Showing 1 - 61

  • Reviewed: 26 March 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Bulgarian style breakfast not to my taste and cheaper options elsewhere. Spa facilities not great.

    Clean spacious room, ideal location for skiing, good WiFi, cupboard for ski storage

    Stayed in March 2018

  • Reviewed: 4 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    At this price, any complaint is frankly being picky. Simply to assist for feedback I add the following:- 1. I personally didn't want anything that was on offer for breakfast but the limited choice is reflected in the low price (& it's optional). 2. The ski/board/boot drying room was a little too small but the fact that they have one is an extra you couldn't expect at this price. 3. The steam room wasn't working whilst we were there but the Jacuzzi and Sauna room were great AND FREE.

    Friendly, very helpful staff. Spotlessly clean room. Small but very good quality bathroom with loads of hot water. Fresh towels everyday. Hotel was exceptionally good value for money. Evening meal was good and the prices very modest. The whole hotel was lovely and warm despite freezing temperatures outside. Drying room for boots and ski/boards. FREE use of the Jacuzzi and sauna. Beds were comfy. Proximity to Gondola is just 5 min walk (500 yards). Will definitely return. Never had such good value for money

    Stayed in March 2018

  • Reviewed: 1 February 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    The staff are so lovely and helpful, the hotel has all that you need for a few days away and is such good value for money! I will definitely be back for a fourth time!

    Stayed in January 2018

  • Reviewed: 15 January 2018

    • Leisure trip
    • Family with young children
    • Family Room - Split Level
    • Stayed 6 nights

    the top floors in the split level rooms were wooden, so noisy if walked across ,especially children walls seemed thin.

    comfy bed ,nice but basic room which had a balcony overlooking the mountains

    Stayed in January 2018

  • Reviewed: 7 January 2018

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Breakfast was a bit limited

    Friendly and accommodating staff, only 300m from the gondola. Central location means lots of places very nearby for food and evening entertainment. And the hot tub was lovely!

    Stayed in January 2018

  • Reviewed: 14 July 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 1 night
    • Submitted via mobile

    No air conditioning or fan, for those traveling in the summer. No elevator for those in need. Not enough selection for breakfast.

    Close to the lift and in the center of town.

    Stayed in July 2017

  • Reviewed: 16 March 2017

    • Leisure trip
    • Family with young children
    • Double or Twin Room
    • Stayed 6 nights

    Breakfast is a challenge in Bulgaria at the best of times and its no different here - awful coffee and cold scrambled eggs - stick to the bread and jam or head to Subway :)

    Our family of 4 had 2 twin rooms - for the money its great value especially at half term. Despite the breakfast we will go back as its in a great location.

    Stayed in February 2017

  • Reviewed: 14 March 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights

    Room 115 is directly above the jacuzzi, so until 9 pm you will hear noise from the hut tub.

    The very friendly staff did their best to accommodate all our requests. Walking distance to the gondola and many shops and restaurants.

    Stayed in March 2017

  • Reviewed: 10 March 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No lift means luggage needs to be carried upstairs. Breakfast is basic and dull.

    Located not too far from the gondala and surrounded by bars it is handy but not too noisy. Very warm and comfortable.

    Stayed in March 2017

  • Reviewed: 2 March 2017

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The house keepers work too much noisy. Therefore we woke up very early

    Location and hotel staff was wonderful. This is my 2.time at Dumanov. I didnt get breakfast but its also very cheap. Wifi not bad.

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The breakfast was poor. Quite small choice of hot dishes. But I can be fine with it... The main problem is when we come to breakfast at 7.40 a.m. every day(tem minutes after beginning) there were no coffee, yogurt, scrambled eggs etc. One day we were waiting for coffee about 15 mins. And when coffee has been finally served, there wasn't available cups!

    The staff is friendly and helpful. The furniture in the room isn't brand new but quite comfortable.

    Stayed in February 2017

  • Reviewed: 7 February 2017

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    The hotel is very hot and the bad smell comes from barbeque.

    Location is perfect. 5 min to everything. Lovely staff. Price is execellent. All in all, everything is great

    Stayed in February 2017

  • Reviewed: 29 January 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    No kettle, tea or coffee making in the room. No mini bar. Could hear people walking up the stairs and closing doors etc, rather annoying, plus could hear the local bars, but it stopped at 0030 hrs. Only 2 UK tv channels and they were not good. Jacuzzi was not very hot and small. Also no rules on clothing in the spa area, fat old men in the nude. Not nice.

    The location is nice and close to the Gondola. 3 or 4 mins walk. Also lots of shops, bars and Resturants. Room and bathroom was comfortable and clean. Nice balcony.

    Stayed in January 2017

  • Reviewed: 26 January 2017

    • Leisure trip
    • People with friends
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    If you plan to walk in your boats keep in mind that it is a 10 minutes walk.

    The property is clean, the stuff is friendly and the spa is great for the relaxation after a day skiing.

    Stayed in January 2017

  • Reviewed: 26 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    The hotel ignore the Genius application that we asked before our coming. There is no ski in/out to the hotel

    The location is great and also the staff.

    Stayed in January 2017

  • Reviewed: 22 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    Heating is on too high and there is no way to control this for your individual room

    Amazing location, friendly staff, basic but comfortable and well equipped room. Great value for money and will definitely return!

    Stayed in January 2017

  • Reviewed: 9 January 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 4 nights
    • Submitted via mobile

    The toilet didn't flush well, the beds were not super comfortable, the floors were not suitable for a ski hotel, the room could have a microwave or kettle for convenience. Wifi was poor

    Clean , close to the lift, spa area was nice, had a ski room, breakfast was available. It was safe and updated. Parking was free and convenient.

    Stayed in January 2017

  • Reviewed: 4 January 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Could have snowed.

    The location is perfect for everything from the ski gondola ,hire shop and bars and restaurants . The jacuzzi and sauna,steam room are just a extra bonus after skiing all day and the meat skewers in the restaurant underneath are good .

    Stayed in January 2017

  • Reviewed: 24 December 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    No toaster at breakfast time. Everything for breakfast was cold, cold scrambled egg, cold sausage etc.

    Staff always greeted you with a smile and were very helpful. The room was large, warm, nice balcony, comfortable and clean. Two minutes walk from lots of ski rental places with 20% off SkiMania and 5 minutes from the main gondala. Good value.

    Stayed in December 2016

  • Reviewed: 13 December 2016

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 1 night

    Sound isolation. Long loud talking of drunk neighbors was so hearable that prevented us from sleeping. And the door of next room was on oposite side (accessed from another stairs), so hard to talk with neighbors. We needed to engage administration to resolve this problem but were too tired.

    Location - not far from lift. Also there is a place for parking behind the hotel.

    Stayed in December 2016

  • Reviewed: 28 March 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    none

    clean helpful location

    Stayed in March 2018

  • Reviewed: 21 March 2018

    • Leisure trip
    • People with friends
    • Family Apartment
    • Stayed 3 nights
    • Submitted via mobile

    Poor windows insulation (rather noisy and cold bedroom).

    Relatively close to gondola ski lift, reasonable priced, clean.

    Stayed in March 2018

  • Reviewed: 16 March 2018

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 4 nights
    • Submitted via mobile

    Value for money

    Stayed in March 2018

  • Reviewed: 14 March 2018

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 7 nights
    • Submitted via mobile

    Nothing

    Great location, comfortable rooms and helpful staff. Spa facilities were very good.

    Stayed in March 2018

  • Reviewed: 22 February 2018

    • Leisure trip
    • Solo traveller
    • Triple Room
    • Stayed 7 nights
    • Submitted via mobile

    Utensils In the room. Kettle with no tea spoons

    Skiing

    Stayed in February 2018

  • Reviewed: 20 February 2018

    • Leisure trip
    • Group
    • 2 rooms
    • Stayed 7 nights
    • Submitted via mobile

    Noisy neighbours (one night only)

    Really friendly and helpful staff. Excellent location.

    Stayed in February 2018

  • Reviewed: 20 March 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 7 nights

    nothing

    Excellent value for money. Friendly staff, great location, clean, comfortable

    Stayed in March 2017

  • Reviewed: 19 March 2017

    • Leisure trip
    • Group
    • Family Apartment
    • Stayed 7 nights
    • Submitted via mobile

    Rooms were a bit warm

    Excellent location, friendly and helpful staff.

    Stayed in March 2017

  • Reviewed: 12 March 2017

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 1 night
    • Submitted via mobile

    Nothing

    Excellent facilities Good sized room Great bathroom and shower

    Stayed in March 2017

  • Reviewed: 7 March 2017

    • Leisure trip
    • Family with young children
    • Triple Room
    • Stayed 3 nights

    It is not 150m from the gondola. more like 400m

    Stayed in March 2017

  • Reviewed: 5 March 2017

    • Leisure trip
    • Group
    • Family Apartment
    • Stayed 7 nights

    A few more TV programmes in English would help.

    The hotel is clean, comfortable and reasonable close to the gondola.

    Stayed in March 2017

  • Reviewed: 25 February 2017

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights
    • Submitted via mobile

    The hotel was fantastic for what I paid. No complaints

    Friendly staff, very clean

    Stayed in February 2017

  • Reviewed: 20 February 2017

    • Leisure trip
    • Group
    • Double or Twin Room
    • Stayed 2 nights
    • Submitted via mobile

    Breakfast could be better

    Location, staff, price,

    Stayed in January 2017

  • Reviewed: 16 February 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 5 nights
    • Submitted via mobile

    Breakfast was poor but everything else was great!

    Stayed in February 2017

  • Reviewed: 6 February 2017

    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 1 night
    • Submitted via mobile

    Very bad smell coming from the toilet, no lift, moderate breakfast

    Location, parking, good mattresses

    Stayed in February 2017

  • Reviewed: 1 February 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 2 nights

    breakfast could have been richer and with a wider variety

    Stayed in January 2017

  • Reviewed: 24 January 2017

    • Leisure trip
    • Couple
    • Double or Twin Room
    • Stayed 4 nights

    location, hot water 24\7, WIFI

    Stayed in January 2017

  • Reviewed: 21 December 2016

    • Leisure trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 2 nights

    Friendly atmosphere.

    Stayed in December 2016

  • Reviewed: 17 December 2016

    • Leisure trip
    • Family with young children
    • Family Apartment
    • Stayed 3 nights

    nice place, good location to gondola friendly staff . clean room with all needed facilities.

    Stayed in December 2016

  • Reviewed: 24 August 2016

    • Business trip
    • Solo traveller
    • Double or Twin Room
    • Stayed 3 nights

    A little bit far from the downtown core + big development of ski resort in that area that offset the beauty of Bansko city

    Nice place, nice staff

    Stayed in August 2016

  • The following reviews were written more than 24 months ago. They no longer impact the property's overall review score – but may still be helpful when choosing the perfect place to stay.

  • Reviewed: 15 March 2016

    • Leisure trip
    • Couple

    Drab and cold breakfast :(

    Great hotel, even had a surprise dinner with the manager where we got local food and drinks. 5 out of 5. Great place and wonderful staff! :) :) :)

  • Reviewed: 9 March 2016

    • Leisure trip
    • Group

    Comparing to meals in Bansko's Mechanas breakfast in Dumanov could be better, really. But this is not a fault of this hotel, I stayed in couple of hotels in Sofia (4*) and the breakfast there was slightly the same, so, I think this question is more related to Bulgarian hotels at all.

    Excellent place, close to Gondola, friendly and helpful staff, clean rooms, brand new.

  • Reviewed: 7 March 2016

    • Leisure trip
    • Group

    I can's think of anything I didn't like.

    The hotel is nice and clean with friendly and helpful staff. The distance to the cable car is reasonable and there are plenty of restaurants and shops around.

  • Reviewed: 27 February 2016

    • Leisure trip
    • Couple

    The only bad point that they didn't have a lift which may cause difficulty carrying the suitcases. Extremely minor point.

    Amazing location, close to the gondola, bars& restaurants. Very friendly and helpful staff. Would highly recommend to anyone.

  • Reviewed: 14 February 2016

    • Leisure trip
    • Group

    Shower heads need sorting in an otherwise great bathroom. Ask for higher floor room due to popular location as some noise from late night revellers.

    Immaculately clean. Fresh towels daily. Lovely staff. Perfect location. Great value. Recommend room only as a host of good restaurants all around, including the hotel's own restaurant.

  • Reviewed: 10 January 2016

    • Leisure trip
    • Couple

    Wifi needs to reconnect every time you come back the hotel. Spa looks like a little not hygienic.

    Location great. In the middle of everything. Spa is a good opportunity after ski. Room is always warm. Next time we'll be here again

  • Reviewed: 7 January 2016

    • Leisure trip
    • Couple

    Breakfast could use more variety and a better quality food selection [but this is pretty much a general remark about the food one can eat in Bansko]. Poor Wi-Fi.

    The hotel is on Bansko's main street, close to the telegondola and restaurants. The room and bathroom are quite big, clean, well heated and everything was functioning properly. The room was cleaned every day. The people at the reception were always friendly, ready to help and seemed really interested in making our stay a pleasant one.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    Wifi, non existent! Staff telling us if we didn't like it, find another hotel, arrogant man! Heating being turned off Advertising spa as free but charge for dressing gown and slippers

    Location One member of staff on reception

  • Reviewed: 14 April 2015

    • Leisure trip
    • Couple

    The furniture and breakfast could use an upgrade.

    We booked Dumanov for a second time this year. Great location for skiing, close to gondola, restaurants and pubs. They have a room for equipment storage and a mini spa.

  • Reviewed: 3 March 2015

    • Leisure trip
    • Group

    "SPA" center is very small

    good location close to the gondola station, nightlife and restaurants own parking nice staff (sometimes a little hard to communicate in English) value for money

  • Reviewed: 24 February 2015

    • Leisure trip
    • Family with older children

    No lift! A big climb to the top floor! No shower curtain! Annoying that bar/restaurant not accessible from the hotel. Would have used more but not practical with children

    Hotel much better than we had expected Very clean, good size rooms, amazing maid service

  • Reviewed: 22 February 2015

    • Leisure trip
    • Couple

    Drain of shower on other side of bathroom so entire floor wet when next person goes to use it. Curtains thin so room very light.

    Very helpful staff, convenient location. Jacuzzi. Nice size room.

  • Reviewed: 19 February 2015

    • Leisure trip
    • Group

    Breakfast - was poor tea & coffee - undrinkable - no juice alternative (bought my own coffee)

    Location - very close to lift Value for money - not expensive, clean & convenient

  • Reviewed: 17 February 2015

    • Leisure trip
    • Group

    Ski storage room not the most secure but doesn't pose immediate risk.

    Hotel was in a great location far enough away from the main bars to be quiet but still within a 5 minute walk of the main gondola. Hotel was extremely clean with new towels in the room each day. My only gripe with the hotel is that there isn't a proper restaurant on site. Would still recommend the hotel to anyone as its great value for money and vey nice condition.

  • Reviewed: 16 February 2015

    • Leisure trip
    • Couple

    not so comfortable bed strange smell in wet sauna

    location, close to gondola and restaurants large rooms nice small spa room was cleaned every day staff very helpful

  • Reviewed: 4 January 2015

    • Leisure trip
    • Couple

    We didn't like the fact that the jacuzzi was a little dirty when we wanted to go to the spa.

    The time we spent there was great,we felt as if we were at home.The staff was very nice all the time and tried to help us with everything that we needed,when we needed.The hotel was nice and clean,they cleaned the room everyday.In one of the nights,the owner of the hotel invited us to a dinner party with excelent bulgarian food and drinks and another good thing was that it was very close to the ski resort,it only took us like 5 minutes to get there.

  • Reviewed: 5 January 2016

    • Leisure trip
    • Couple

    everything was fine.

    central location, warm and clean room.

  • Reviewed: 3 March 2015

    • Leisure trip
    • Group

    If you're staying in the first floor music from the tavern can be a little loud

    Great staff great location and good value for price

  • Reviewed: 19 February 2015

    • Leisure trip
    • Couple

    Booked kong size bed got 2 single beds. Spa is miserable. Jacuzi with cold water, sauna with no doors, cut myself in sauna on a nail.

    Warm room

  • Reviewed: 18 February 2015

    • Leisure trip
    • Couple

    food can be better

    staff

  • Reviewed: 26 January 2015

    • Leisure trip
    • Group

    Cleanliness Location Price

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